[Resolved]  Manas Hosting — Beware of this "BADMASH COMPANY"

Address:Bangalore, Karnataka

I have registered for my company domains ( ‘Lordvens.com’ and ‘Lordvens.in’ ) and hosting services for these domains with your. During registration, I was assured of continuous customer support and that all my issues would be addressed with utter responsibility. But it took me no time to realize that all these were false promises.

My technical team had an issue with creating a database using your control panel and all the 100+ tickets raised were invain as no response was given by your tech.support team. I myself had to look into the issue because of my time constraints and had a conversation with one of your technical support staff and I realized that the team was technically numb contrast to the claims made to me earlier .But the team had some extra skills of abusing and provoking the client to be harsh towards them and showing this reason, could stop the services to the client. I wonder how a support staff member could decide on continuing or discontinuing services to the client without prior notice to the client or without informing the management about it and how the management could provide them with such high privileges. It seems the management at Manas trusts their employees more than they are worth of. After all this I was forced to take legal action against your company and informed the same to your tech support prior and this made the team apologize to me. I was also assured that such instances would not be repeated in future. As I wanted my work completed earlier, I compromised and trusted the assurance provided.

But your highly talented team was unworthy of it. I again had to raise tickets as my issue was not solved and this time your technical support team highly aware of the consequences of their rude behavior to me was nice to me and this trick to some extent really worked. I should really appreciate the dramatizing and acting skills of the team as they fooled me as if my issue was really been looked upon though it was never ever touched. In order to avoid my continuous phone calls, they again locked my companies’ cp account so that I could no longer provide the information asked by them that would help them resolve the issue.I was assured by one MR.RYAN that all issues related to my domain and cp account would be resolved by EOD of 22nd Dec 2011, but he failed in his commitment. And reconfirming the talents of your team and taking the advantage of the complete access to the ticketing system, the ticket I raised was deleted.

During all these interactions with your tech support team , I was never ever allowed to contact with any of the superiors( I now suppose those do not exist at all) nor was I provided the details of your office located at Hyderabad which added to my disbelief on your company.

I conclude that as assured to me during my registration, your Hyderabad technical support team was quite potential enough but not technically. They had other skills like abusing, provoking, dramatizing, acting, misbehavior and falsehood and I am quite sure that all these skills could be attributed to all the supporting staff at your company.
Inspite of we raising so many complaints and tickets to each and every department known in Manas, we could not get our issue resolved.Moreover, every department denies of being responsible for the issue and redirect it to some other department who in turn do the same or give us a conclusive resolution of getting migrated to a new package( A solution provided by Mr. Chandra from complaining team and previously suggested by one of the tech support staff as well).I do not find a reason why we should be migrating to a new package which obviously over burdens our company when I was assured that the current control panel would support all my technical and business requirements. I find this a trick being played by your company to grab money from clients by creating some sort of problem to them and get them migrated to a higher level package which no doubt gains you more revenue.

they find they fail to fullfill as they committed, they refund the amount with out notice & close the a/c.

As discussed over phone, we are not ready to accept the refund and withdrawal of services to our company as suggested by your team. As said in my earlier mails, we are running short of time for our product launch and have already lost over 10-15 days on this issue. We cannot get the domain transferred at this point of time as this would further delay our product launch and also result in huge costs to our company. So would suggest your team to look for a better alternative resolution. If the only resolution to this issue is getting migrated to another package, we would accept the migration with the condition that it would be free of cost and will not expire until the next 3 years ( as per the current registration).


Finally, vexed up with your high talented staff I would like to confirm that I cannot cope up with those skills. So that I & our Legal Advisor came at particular conclusion, we proceed to legal way to get reed of this issue ASAP.
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Aug 13, 2020
Complaint marked as Resolved 
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MANAS MANAGEMENT — FAKE COMMITMENT

this company being run by mr amarnath bhakta is a completely fooling association.na to ye job dilate hainaur na ye kuchh aur kaam karte hain bas majboor logon ko jobdilane k nam par consultancy fee le lete hain fir log un ko fon kar kar k paresaan ho jate hain .
inke ek staff ne bataya ki staff ko hi jhoot bolkar sab ko bulana parta hai aur badle men unko salary v nahinmilte hain

please jo v is k pass ja rahe hain wo pahle sara pata kar len fir paisa den

pls confirm before paying dont pay before joining

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