Manipal Hospital — Mental turmoil happened by the receptionist

 
8 Reviews
India
 Josna
I had a very bad experience with Manipal Hospital on 30th January 2010 which I would like to place on
records.


Now here comes the saga. I reported at 4.20 PM to the receptionist at Fetal Medicine Department. She told me that I will have to wait. In between I asked her 4-5 times that I am feeling uncomfortable. She told me to wait. In between I have noticed that people who came after me also got the scanning done. Then at-last at 6.50 PM, I went to her and told that my bladder is full and I can’t resist. Then very reluctantly she called inside and I was called inside. They did the scan for me and commented, my bladder is overfull (how it will not be? I was taking water from 3 O’ clock as per the receptionist’s instruction). Surprisingly, I also learnt that there were vacant rooms available for scanning.


My question to the Management here is when I take an appointment at 5.00PM with my bladder full, I got my scanning done after so much of persuasions at 6.50 PM, where does the appointment stand and where is Manipal’s “personal touch”?


Being a person who is associated with a service industry more than 6 years, I felt the service I got from Manipal was unprofessional. In service industry, we consider our “customer as the king”. I expect minimum humanitarian consideration from a hospital industry, where “customers are emotionally turmoiled.


If the receptionists are becoming doctors in such a reputed hospital, what quality they offer? Me myself, my husband who is a Doctor, and the people who waited there were laughing over the receptionist, was giving advices to all patients coming to Fetal Medicine Department.

Complaint Status


[Apr 03, 2014] Manipal Hospital customer support has been notified about the posted complaint.
Complaint comments  7 Comments     Updated: Share0Tweet0

Comments

I had an appointment with Dr.Thankam of fetal medicine department today at 9.00.She is the most rude and unprofessional doctor i met ever in my life.It was for downsyndrome scanning, and from beginning this lady was shouting at me by asking why are you late etc etc... I was very excited as it is my second scan and was very eager to see my baby .But the behaviour of this lady spoiled my entire day.she was pressing the probe so hardly on my stomach that i afraid at a point that it will result in miscarriage .when i said it is painful, she literally shouted at me .my husband was called inside after some time and he asked what is the CRL .she answered as 64.then i asked is it cm or mm.she started laughing at me and insulted me and my husband for another 10 mins.we were helpless and dint know how to mange the situation as it is the first experience that without any reason a person that too a doctor insulting us.After sometime only we regained our conciousness and now i strongly feel i have to do something against this.I hate manipal .
I strongly agree with you opinion. I also had a very bad experience with Dr. Thankam. She is ia junk doctor. She has a regular gossip mentality, she keeps gossiping with nurses about your reports which are so important for you. She should quit medical profession and sit at home and gossip.
I had similar experience in the radiology/ scanning department where few of the stuffs don't even know how to behave with patients and/or her guardian. They seem to be always busy in chatting among themselves and very reluctant to answer your questions. Also, Dr. Thankam who had checked my wife once, is literally rude/ uncultured. It appeared to me that she pretends to be too hi-fi that answering your simple questions makes him irritated. But i would of course say that there many doctors in this hospital who are really good. The same is true for many stuffs in other departments as well.
Dr.Thankam is too rude and unprofessional. Never visit her !
Hi,

Poor service saga [email protected] MANIPAL. Irresponsible doctors who donot believe in execution at all. Just want to make sure they make a round for a second so the ticket continues...AC doesnt work..to add to that no water supply is there...and customer (so called patients) are charged a bomb in the name of world class facility

Regards
Ankur
Hi,

I also had similar experience with Dr Thankam recently.I want for my scan there.I was waiting eagerly to see my baby, both me and my husband were so happy.At the end of the scan, I asked her a question which was not at all a foolish question.She started shouting at me.My husband who was waiting outside also heard it and got worried.She gave weird answers and continued shouting.This kind of rude behaviour was so much unexpected.Even uneducated people dont behave this way.I almost had tears in my eyes.This stupid lady spoiled my whole day.These kind of people spoil hospital's reputation and they have no right to be in that job which is related to people's emotions.Only a personal with some mental problem can behave like Thankam.Other doctor's with whom I interacted till date are so nice and gentle.
This lady should be thrown out of the hospital.
Please check the doctor before you go for scanning to Manipal.And if it is Thankam, please get it changed to Dr Supriya or someone else.
We went to Dr Thankam for our 9th month scanning and it was horrible experience. We went on time, due to pathetic parking at manipal I asked my wife to wait in the scanning area while I park my car. I got delayed by 15mins and this lady is so arrogant she was taunting my wife about my absence. Finally, when we went to scanning room she behaved so arrogantly and didn't bother to tell us about health of the baby. When my wife asked some questions she got annoyed. Worst doctor on the planet. Don't ever go to this lady.

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    Manipal Hospital - Mental turmoil happened by the receptionist