[Resolved]  Manipal Hospital — Mental turmoil happened by the receptionist

I had a very bad experience with Manipal Hospital on 30th January 2010 which I would like to place on
records.


Now here comes the saga. I reported at 4.20 PM to the receptionist at Fetal Medicine Department. She told me that I will have to wait. In between I asked her 4-5 times that I am feeling uncomfortable. She told me to wait. In between I have noticed that people who came after me also got the scanning done. Then at-last at 6.50 PM, I went to her and told that my bladder is full and I can’t resist. Then very reluctantly she called inside and I was called inside. They did the scan for me and commented, my bladder is overfull (how it will not be? I was taking water from 3 O’ clock as per the receptionist’s instruction). Surprisingly, I also learnt that there were vacant rooms available for scanning.


My question to the Management here is when I take an appointment at 5.00PM with my bladder full, I got my scanning done after so much of persuasions at 6.50 PM, where does the appointment stand and where is Manipal’s “personal touch”?


Being a person who is associated with a service industry more than 6 years, I felt the service I got from Manipal was unprofessional. In service industry, we consider our “customer as the king”. I expect minimum humanitarian consideration from a hospital industry, where “customers are emotionally turmoiled.


If the receptionists are becoming doctors in such a reputed hospital, what quality they offer? Me myself, my husband who is a Doctor, and the people who waited there were laughing over the receptionist, was giving advices to all patients coming to Fetal Medicine Department.