[Resolved]  maruti alto car — poor repairing of car after accident

following is the text of letter addressed to Maruti Udyog Limited (Customer Care)

Dear Sir

I would like to bring following grievances for your kind attention and necessary action.
In respect of my Maruti Alto (Make – 2006) ( Reg No. MH – 14, AM 9306.)

On 21st May 2008 my vehicle was having some battery related problem. I could push start it and took the vehicle at nearest authorized Service Station i.e M/s WONDER CARS LIMITED, MIDC F –II Block, Pimpri, Pune – 411018 which happens to be nearest Authorized Service Center near my residence.

1.The vehicle was referred to Service Center at around 1.30 p.m. and after noticing the battery defect I requested the Service Adviser (Mr.Swapnil) to book the vehicle for regular paid service of the vehicle.

2.The vehicle battery was inspected immediately however the decision to accept the Vehicle for regular paid service was kept pending owning to Lunch-break I was asked to contact again after lunch-break

3.My request for regular paid up service was not attended up to 6.30 p.m. and when Contacted again the service adviser had refused to accept the said vehicle for Servicing on the pretext that there is heavy delivery schedule. From 1.30 p.m. till6.30 p.m. my vehicle was lying at Service Station and no action was taken.

4.Since my vehicle was in break down condition and owning to battery problem it could not be started again I requested to book the vehicle for next days service and also requested to park the vehicle within the Service Center premises. The said Service Adviser refused to book it for next days servicing and I was asked to remove the vehicle from the Service Center. At around 7.00 p.m. I had to remove my vehicle, which was in break down condition.

5.Considering that the Service Center might have parking problem I took the Vehicle to the Show Room of Wonder Cars located around 2 Kms away from the Service Center and again approached to Service Advisor and requested him to kindly book the vehicle for next days service schedule and arrange to pick it up from company show room. Since the vehicle was in break down condition I had no other option other then to refer it for immediate servicing.

6.The said Service Adviser even refused come out of his office and conveyed message through third person that the he will not book the same for next days booking. When requested again to confirm next date available for serving he refused to confirm. Further as no confirmation was forthcoming also the Service Adviser was not even willing to talk to me I was left with no option other than to remove my vehicle from company show room at 8.30 p.m.

7.From 21st May 2008 till today my vehicle is lying in break down condition and authorized service center is neither allowing me to park my vehicle in front of Service Center nor in a position to confirm the date available for servicing.

In addition to this I had other two wonderful experiences with the same dealer, I would like to share with you.

On 29th November 2006 riot broke out in Pune city and several vehicles were damaged. The front screen and side windows of the car were damaged. All the glass pieces were scattered inside the vehicle. When I requested pick up facility the dealer refused to pick up the car on the pretext that their Staff members may get injured by broken glass pieces Finally I had to drive the damaged car to service station and get it repaired..

During the first week of March 2008 the vehicle was referred for minor repair and special request was made to check the battery. However the vehicle was delivered to me without any final inspection and the battery was not properly checked. Even the distilled water level inside the battery was not checked it was totally empty. On the second day of delivery the vehicle broke down and I had to rectify the battery defect from other agency.
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In view of above developments please clarify what is the use of so called warranty of initial period of Two years and also extended warranty of another two years when dealer is not even allowing to park break down vehicle in front of Service Center.

Leave aside the co-called 24 hours pick up service facility, The said dealer is not proving any break down facility and when the customer himself is referring the matter for servicing the dealer is not even allowing entry of vehicle inside his work -shop premises.

The Service Adviser is not willing to confirm the date of service. Since your dealer is busy in entertaining new customers. The initial period of two years have already gone and I had three horrible experiences narrated above what is the faith of remaining warranty period of another two years.

Sir, I shall remain thankful if you could kindly appraise me of your views on above developments.

Thanking you.
Yours truly,
P.N.PATHAK.
[protected].

maruti alto car — Delay in Registration Certificate

Dear Sir,

I have purchase a Maruti Alto car from M/S T.R.Sawhney Motor Pvt. Ltd.(East Gokulpur Delhi.)in 28 Jan-11,But till today i have not receive Registration certificate.
I have visit the showroom allmost daily but no one help me,Now i request you to go thru this matter and solve my problam as soon as possible.


Regards,

Gajinder Singh
S/O Sh.Har Pal Singh
H.No.449,Gagan Vihar,Sahibabad,Ghaziabad(U.P.) Ph.[protected]