Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
5279
COMPLAINTS

Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 11 4678 1000  [Head Office]
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+91 11 4678 1000  [New Delhi]
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+91 80 2212 7385  [Bangalore]
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+91 79 4003 6660  [Ahmedabad]
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+91 36 1234 0140  [Guwahati]
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+91 17 2278 0057  [Chandigarh]
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+91 80 4112 0018  [Bangalore]
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+91 80 4112 0017  [Bangalore]
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+91 36 1234 0850  [Guwahati]
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+91 17 2305 8077  [Chandigarh]
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+91 40 6672 9999  [Hyderabad]
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+91 80 2212 7384  [Bangalore]
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Fax:
Fax:
+91 11 4615 0275  [Head Office]
+91 11 4615 0276  [Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
2%
Complaints
5279
Pending
0
Resolved
83
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maruti Suzuki India Complaints & Reviews

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Maruti Suzuki India — delay on adding points on maruti auto card on insurance payment

 Saly joy on Aug 17, 2019
I am sali joy holder of Maruti auto card no.[protected]. as per maaruti auto card policy all customers are eligible for auto card points or loyalty bonus on each purchase of Maruti products included ..extented warranty, Insurance, services, accessories etc.
So one week ago I had sent my old insurance certificate email to Maruti auto card team for adding points on that payment of Rs.20663. till now they didn't add those points when I enquire about it they replied that they are working on it. Today one week is over.

I bought my car in 19 th August 2017 from INDUS MOTORS Kayamkulam...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — unfair services

 Kalu Meena on Aug 16, 2019
Deficiencies in services of car at maruti suzuki service centre, bhatia and co dakania kota place. There are not sufficient service points for cars to carry out services received during a day and rough services are being done in hurrying way. Cars are denied to accept for services and asked to come tomorrow and service time is taken full day say more than 8 hour....
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — car suspension issue

 Chetan. Shah on Aug 16, 2019
I purchased ignis car 22nd feb 2018 and found car suspension is very hard it is not soft. When we drive it on white strip dashboard vibrates very badly and thad sounds comes very loudly. When 2 passenger sits to back row suspension almost goes down to touch tire leavel and back passenger feels it very bouncy. We are really very unhappy with it. I have already shown my car to maruti station but they are saying there is no issue. I have lots of ignis members who are facing same problem.. Please help...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki — I'm complaining about my newly purchased vitara brezza zdi+

 Prajwalbd57 on Aug 15, 2019
My newly purchased vitara brezza is found faulty.
1) milage - as promised by the company the milage should be 24.3kmpl but I'm getting an average of 17.5kmpl, this has been brought to notice of Shruthi motors shivmogga (authorised maruti suzuki dealers ) but no action was taken.
2) odometer- my cars odometer is found faulty, the digits are half displayed ....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Suzuki Access — overcharging recovered at khatwani suzuki access, at jabalpur, mp, vijay nagar, damoh naka jabalpur

 licniti on Aug 15, 2019
I am having vehicle of suzuki access 125. Amc card has been purchased from khatwani motors, jabalpur. As per condition of amc, 5% discount on part & parts and 10% discount on labour is applicable. I have got my vehicle serviced at khatwani near to krishi upaj mandi, trimurti nagar, jabalpur, state-mp under this am in july 2019. During this servicing, it was advised by service adviser/receptionist on replacing the oil that it is now not required to change the oil and came after 2 week's i will arrange to replace the oil and no charge will be payable as your vehicle is in amc and also vehicle has...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Maruti Suzuki India — maruti vitara brezza

 Madhvai on Aug 14, 2019
This is related to maruti vitata breeza dl9c aq 3475 2018 model, there is noise in all 4 windows, vibration in windows, problem occurring since 6 months, sent car to maruti showroom dwarka sector 8 new delhi, around 10 times but problem not resolved. Maruti after sales service is pathetic, no senior member is bothered to solve the problem, they are least interested what customers are facing,
I hqve written so many mails, made so many calls, they keep the car for more then weeks time without telling what's going in the car, i want to return the car and file a complaint against maruti for...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — ciaz hybrid

 B Ram Yadav on Aug 14, 2019
Ciaz hybrid rgt. No. Dl3cce5826 engine# 2849216 purchased on[protected], from rohan motors new delhi. Run km as on date 43000. Km, given me troubled within a short span of 08 months.
January 2019.. Fan belt got broken and replaced for rs.800/-
August 2019 — fan/ac belt got broken again got replaced for rs.1506/-

Within three years same parts got broken /gone out of order.. Is this is a routine or my car got some special deficiency. (I have service invoice with me in case you need will be furnished)

Engineers claim that this is a weakness of hybrid model....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — sales related complaint

 Amal KR on Aug 14, 2019
Today we visited your dealership in manjeri kvr motors to get our vehicle delivered which we booked almost a month back. When we reached there at the time your advisor asked us to be there the vehicle wasn't ready or not even there. It was on the way from from their thirurkad showroom to manjeri. We came there to take the delivery as the advisor told us that vehicle was ready to take the delivery with all the accessories fitted including seat cover, side mirrors, door safety beeding. But when the vehicle came there it was just like a normal car with nothing fitted extra. May i know the purpose then...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — gear jamming due to water

 chunkytakkar1990 on Aug 14, 2019
My car hr26cw2259 swift regd year 2016 travelled only 4000km
Car gear has been jaamed due to clutch issue in which prem motors of palam vihar gurugram has told that you had run your vehicle in water thats why your gear has been jammed and they had charged a sum of rs9007 in which they clearly told that we dont have any warranty of the clutch
I want to know why we cant run the car in rain do maruti suzuki sell the product with this much poor quality and if this thing happen commonly then maruti have to tell their customer to not run the vehcle in rain. I want to know what is the use...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — delayed in delivery of the car and not paying full amount to insurance

 Manmeet Walia on Aug 13, 2019
You can see the chat conversation with your SO called Bodyshop team in which his Manager also there but he never replied
You can see the REP confirmed the delivery on 10-12 Date of August, which is already passed
When I rasied the complaint they messaged me that delivery will be around 20th August
Now I am going to the consumer court that this services was given to me on Brand new car and delayed for around 3 months till now and not yet recieved the car and without car from last 3 months I am facing trouble and spending alot of money on taxi. (I have atatched screen shot of...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — brezza door & braking noise

 Farman111 on Aug 13, 2019
I purchased brezza last year in june. I've been having trouble in closing left door of brezza, i have to close it forcibly, i complained at the time of servicing but they told every brezza have same problem. I need a solution to this. Also while applying braking a noice comes from back, same i have complained to service station they made it right but after 50-60kms again that noice started coming. So please help & find a solution to both my problems....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — maruti insurance certificate cum invoice not received [Resolved]

 Saly joy on Aug 11, 2019
I am sali joy on 19 the aug 2017 i had purchased new dzire from maruti indus motor kayamkulam showroom at the time of purchase of my car i had taken maruti insurance policy no. Og[protected] few days ago i had applied for the electronic copy of above said insurance certificate to maruti and their dealer. But they refused my request. At time of delivery i didn't get the. Soft copy of my insurance certificate to my registered email id with company.

Now ask this certificate for adding points to my auto card it is the duty of showroom manager to ensure that points to all customers...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — 1

 अभिषेक श्रीवास्तव on Aug 10, 2019
महोदय मैंने एक गाड़ी स्विफ्ट डिजायर यूपी 32 kl86 53 लखनऊ आनंद मोटर से फरवरी 2019 में खरीदी वर्तमान में अगस्त महीने में खड़ी खड़ी गाड़ी का अगला टायर फट गया हैं जब मैंने कंपनी में अपनी गाड़ी दिखाई तो कंपनी के वर्कर्स/ स्टाफ ने टायर को बदलने से...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — delay in delivering car from general service

 Kavitha Sathyan on Aug 8, 2019
Sir
This is to bring to your notice that i have given my alto lxi car model number 2011 car number is tn 38 bd 0894 to ukkadam, coimbatore abt service center my request to do general service and oil change, they themself came and drive my car to their service center on 24/7/19 next day they called me and informed because of some electrical problem car was not starting that will be cleared and will be delivered by 25/7/19 evening but they have not delivered next day they called me and informed that ecm is failured that the ecm will be changed with their cost which will take another 2 to 3...
Complaint comments  Read comments [1]Complaint category Car Service Centers

Maruti Suzuki India — re. poor service for my car maruti suzuki s - cross

 rhtkml on Aug 8, 2019
Hi,

I want to raise a complaint to the concerned department of maruti suzuki (Atelier nexa). I had bought a car, maruti s - cross in february, 2018 and its registration number is pb 11 ce-0076 from atelier nexa showroom located in patiala. From very first day, i had an issue with back indicator (Left side) as it stopped working. I called the workshop team and they fixed the problem. But, the same issue kept occurring after almost every one month. I got the indicator checked at least 3-4 times and every time the workshop team assured me that the problem won't persist again. But, still...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — not getting new ertiga zdi delivery on time

 Shamsher9920 on Aug 7, 2019
Sir/ madam,
I have booked my ertiga zdi on 17/02/19 at stan autos pvt. Ltd., mohali. Having booking number sob18003030 against the booking amount of rs. 11000/-. Dealer has committed 22 to 24 weeks time. Now time is over and dealer is not responding and updating the delivery of my car. Neither the sales person, sales manager nor the gm of stan autos pvt. Ltd.
After having the talk with the gm of the dealership, he is telling that maruti is not delivering the car that's why we are not providing you the car.

Kindly provide my car....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — complaint about bad servicing

 ravirakmi1 on Aug 6, 2019
I am customer of Maruti since 2006, having faith on the company and that's the reason, i never thought of buying car other than maruti. My experience with Maruti and its service was nice and had never given my car to any outside vendor, even for a small purpose, but my last experience with one of your authorised service station at Thane was very bad. I have given my car "Ertiga VDi" for regular servicing on 8th June 2019 at FortPoint Automotive (cars) Pvt. Ltd. Kothari warehouse No. III, Tikunji-ni-wadi Road, Manpada, Thane and received the same on the same day late evening. Thereafter, I have used...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — not available consumable parts in workshop malviya nagar vipul motors jaipur

 Manish sharma advocate on Aug 5, 2019
Dear sir,
I have a ciaz hybrid car. Today my hybrid belt broken. I call to workshop they noted my comolaint and after some time some persin calling me. I tell my car problem. He tild me that come workshop with car. I reach workshop and the have genret work order at 11.59 and demand hybrid belt. But in workshop store there were no hybrid belt. Hybrid belt is a consumbale item and jaipur is big city. And i think vipul motors workshop is a big workshop of rajasthan and also indua. If vipul wirkshop store have no hybrid belt then maruti want to closed such type of workshop.
Yours faithfully
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki — defrauding as we are giving m e a job u want to pay some amount

 [email protected] on Aug 5, 2019
First i update my resume in quikr jobs. After i get a call that u r shortlisted for the marutusuzuki company as supervisor post and after a lady name nithya call me and said i[censored]r select in the hr interview u want to pay a amount of 1880 as security deposit and i got selected in that afyer paying the security deposit amount i get call leter after signing the after letter and forwarding it they again call me they will provide laptop and mobile for that registration u want to pay 6800 for dell laptop and 9100 for apple laptop then only the joining letter will be sent to u
I got doubt on them...
Complaint comments  Read comments [2]Complaint category Job & Career

Maruti Suzuki India — new swift

 MG Unni on Aug 4, 2019
My new swift gets water into the door chambers and the components and parts of components like speaker of music system, power window, centre lock system etc are regularly being damaged. I had to change the speaker thrice. We had informed the service personnel as soon as the problem detected. But the ignored it
Purchase date 15/05/2018, dealer popular vehicles and services pvt. Ltd, kozhikode, kerala
All relevant documents are attached as photos herewith.
Present km statue 7721...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

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