Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
4971
COMPLAINTS

Maruti Suzuki India Customer Care

Maruti Suzuki India Ltd.

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Address
1, Nelson Mandela Road, Vasant Kunj
New Delhi
New Delhi District
Delhi
India - 110070

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
Phone:
+91 11 4678 1000  [Head Office]
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+91 11 4678 1000  [New Delhi]
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+91 80 2212 7385  [Bangalore]
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+91 79 4003 6660  [Ahmedabad]
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+91 36 1234 0140  [Guwahati]
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+91 17 2278 0057  [Chandigarh]
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+91 36 1234 0850  [Guwahati]
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+91 17 2305 8077  [Chandigarh]
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+91 80 4112 0017  [Bangalore]
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+91 80 4112 0018  [Bangalore]
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+91 40 6672 9999  [Hyderabad]
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+91 80 2212 7384  [Bangalore]
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Fax:
Fax:
+91 11 4615 0275  [Head Office]
+91 11 4615 0276  [Head Office]

Additional info
Contact Details & Offices

Feedback

Kolkata

L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262
Fax: +91 33 2283 5261

Ranchi
4th Floor, Rohini Complex, Opp. Hotel Apsara, Circular Road, Lalpur, Ranchi
Tel: +91 33 2283 5252, +91 33 2283 5253, +91 33 2283 5254, +91 33 2283 5262

Guwahati
403, Orion Towers, Christan Basti, Guwahati
Tel: +91 36 1234 0850, +91 36 1234 0140
Fax: +91 36 1273 4308

Indore
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
Tel: +91 73 1406 9382, +91 73 1406 9481
Fax: +91 73 1406 9382

Chandigarh
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
Tel: +91 17 2278 0057, +91 17 2305 8077
Fax: +91 17 2254 8234, +91 17 2254 8234

New Delhi
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
Fax: +91 11 4615 0275, +91 11 4615 0276, +91 11 4615 0291

Lucknow
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
Tel: +91 52 2272 0931, +91 52 2272 0934, +91 52 2272 1145
Fax: +91 52 2272 0931, +91 52 2272 0934

Jaipur
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
Tel: +91 14 1511 8006, +91 14 1511 8007
Fax: +91 14 1511 8005

Chennai
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
Tel: +91 44 2823 3051, +91 44 2823 3053
Fax: +91 44 2824 2059

Bangalore
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
Tel: +91 80 4112 0017, +91 80 4112 0018, +91 80 2212 7384, +91 80 2212 7385
Fax: +91 80 2248 4841

Cochin
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670

Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102

Mumbai
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285

Pune
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
Fax: +91 20 2685 6036, +91 20 2685 6040

Ahmedabad
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671

Plants
Gurgaon
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304

Manesar
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304

View More Information...

Customer satisfaction rating
2%
Complaints
4971
Pending
0
Resolved
68
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maruti Suzuki India Complaints & Reviews

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Maruti Suzuki India — extended warranty refund

 Ramachandran58 on Nov 16, 2018
I brought a new maruthi wagan r from your thrissur, kerala dealer brd car world limited on 28th june 2017 and i am residing in a town named chalakudy under the same district. I have opted for an extended warrenty platinum from the dealer which will be commencing from the date of expiry of the initial manufacturing warranty for two years. On 16th august 2018 our entire town was flooded with water and my car also drowned. Under the maruthi insurance, i put up a claim and requested for a free repair of the vehicle but the surveyor has decided the claim as total loss and payment of id value as settlement...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Maruti Suzuki India — false vehicle registration

 rajesh544 on Nov 15, 2018
Hello team,
I have purchased the new suzuki access 125cc vesicle at gem suzuki delates in hyderabad kondapur show room.
Here, i want to tell you the problem i have been facing with this gem suzuki dealers.
At time of sale, team was very nice and promised for hassle free service till the registration completion.
I believe in their words and trusted them. I bought the vehicle by paying whole amount without any debt.

Now, the problem has started. After 15 days, i have been following up the showroom people for vehicle registration. They have not responded...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Maruti Suzuki India — baleno flip on driver side on middle of highway

 Av So on Nov 15, 2018
Hello, i was driving on highway at 80 km/h speed in right lane and all of a sudden a cow came out from the bush-divider in the right lane within 10m away. So in order to save the cow i shift my car to left lane and for a second all was good and i crossed the cow as well and was going good in the left lane. All of a sudden the car flip on the driver side, jump on the bushes, drag all the way through to the other side of the highway and then end up there in right lane after rotation. I have contacted maruti many many times but have not heard anything yet. No one even care about customers after selling...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — given old car with rusted engine part and no cng

 Ajinkya Gursale on Nov 15, 2018
Ajinkya gursale here from mumbai. I had booked celerio cng model on 22 september 2018 from paramount wheels showroom from mira road - east, thane - 401107 branch. I was going to take the delivery on 18th october 2018. On 16th october 2018 the dealer tells me that the car cant be arranged and after lot of heated argument they told me to buy maruti celerio zxi by paying extra money and they will fit cng in next 2 days. I had agreed to all this. They give me the delivery on 18th october 2018. They told me this is a brand new 15 days old car.

Today (14th november 2018) i get the rc book...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Maruti Suzuki India — regarding my car colour

 Dheeraj mouni on Nov 14, 2018
Kindly contact me as soon as possible [protected], [protected]. I also trying your contact number but it was always at not reachable mode, hope for positive reply.
Regards
Dheeraj...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — I'm complaining about the registration process.

 Meer Tanz on Nov 13, 2018
I bought an alto 800 std from jamkash (Srinagar, jammu and kashmir) and i was told that the registration of my car will be done by the dealers, the cost of which would be included in the already paid amount for the car. When the time for registration came, i was called by the authorities to take the documents to the rto's office by myself. I did the whole process by myself which costed me about 2000 rupees from fuel to registration. Can i be paid the amount by the dealers? Moreover, the rc, which i was supposed to get by post, is yet to arrive at my place after two weeks of expectation. I was fined...
Complaint comments  Read comments [1]Complaint category Car Dealers

Maruti Suzuki India — concern regarding faulty tyres provided and also no replacement provided.

 sona1992 on Nov 12, 2018
With reference to the subject cited above, I would like to site you with some of the necessary details regarding my purchase of Maruti Suzuki Ciaz from Nexa Showroom, Vapi.
Car Name – CIAZ DIESEL – NEXA BLUE (STAR GAZE)
Model Number – SMART HYBRID S BSIV – CIRDAZA00 HSN CODE: 8703
Purchase Date – 09/11/2017
Invoice Number – NA97VAPIGS00065
(Copies attached along with for reference).
I would like to bring into your notice that within 8 months of my purchase of the vehicle, travelled less than 40, 000 kms, two tyres of my car has faced severe...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — services not provided properly...

 Minku Verma on Nov 11, 2018
Please kindly look into this matter..
One of your service center is in aliganj, bhagalpur..
Name: simanchal service center. This is very poorly serve us. They work in the process of lifo last in first out & this is very bad..
So sad the staffs here not so good they first deal the paid services customer & later on the free service...

Thanking you...
Complaint comments  Read comments Complaint category Car Service Centers

Suzuki Motorcycles — suzuki motorcycle insurance claim

 ShrikantV90 on Nov 11, 2018
Name : shrikant vishwakarma
Contact no:[protected]
Address: new bramhand annex chs, g-3/003, phase no. 8, dharmachapada, thane (W) 400 607

Vehicle no. Mh 04 je 0546

Date of claim: 2nd november 2018

Insurance no. : og[protected]-00014837

Service center: kiran suzuki, thane (W)

My motorycle suzuki gixxer sf fi abs was handed over to kiran suzuki service center on 2nd november 2018 the date of this complaint is 11th november 2018 and my motorcycle is yet to be repaired when i was asked to collect the motorcycle...
Complaint comments  Read comments Complaint category Insurance

Maruti Suzuki India — break issue in baleno

 nitish dipta on Nov 10, 2018
I am heaving baleno alpha 1.2 petrol but i am not satisfied with this car because car brake is not reliable as it failed more than 8-10 times in last 6 months. How can we feel safe when there is no assureity of proper braking system? Brakes become hard & double paddle any time. Due to this major problem i met with accidents yesterday. Who will be responsible for this? Also in the past i already took my car to autopace chandigurh and told them about this problem, but they found nothing and said there is no problem with breaking system. I had a very bad experience with baleno and i m totally dissatisfied...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — regarding delivery aa

 Gnani Konda on Nov 9, 2018
Hi
I have given my suzuki gem suzuki kondapur acess 125 for repair on 28/10/2018 also had been following up daily very reckless service no idea who me to escalate every body has their own reasons for delay no customer satisfaction also no reply on cellphones no coordination on digital very poor staff and rude behavior with customer it's almost a couple of weeks time to fix small issue kindly look in to it asap
Details are here
Byke no ts07 ev 5578
Claim number [protected]...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Maruti Suzuki India — about repairment. (repeated)

 Dr smita mohapatra on Nov 7, 2018
I had purchase my car last year november 20th. After 13 days my car got accident on dt 3.12 2017. My husband got serious injured. Hospitalized for 1 month. I sent it to workshop. Insurance coverage 5.5lakh. And i had to paid 80k. And company handed over me that car on 1st week of this yr april month. After 1month car battery was down. I repaired this. Then last month 27th i was returning from ctc to bbsr car steering was failed. Fortunately i saved my life. Again it sent to your workshop. And they handed over me that car on 3th november. On dt 6.11. Car was not started. I called your road services....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — spare parts not available

 ramaratha on Nov 6, 2018
I have a problem like in my baleno delta model back glass (Dicky) broken. And ian suffering from last 10 days as spare not available at balasore, bhadrak, jajpur, cuttuck in orissa. Kindly take this as a personal complaint and do some needful. Because i am a very busy person having no time in my hand and i have to cover some conference meeting but i am unable to take my car as well....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — delivery of the damaged car.

 Amit Kumar Paria on Nov 5, 2018
To
M/s Maruti Suzuki Ltd.
... ... ...

Dear Sir,

Sub : Delivery of the damaged car.

I like to bring the following facts before you for your consideration and taking appropriate decision at the earliest possible time.

On 11.01.2017 I purchased one MARUTI SUZUKI CELERIO ZXI car from your agent/dealer M/s Bhandari Automobile, Salap, Howrah under registration No. WB 08C6610, Engine No. 1996053 and Chasis No. MA3ETDEIS00321911.Earlier I purchased other two cars from the same dealer and also referred many of my friends to the...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — cheating by giving fraudulent offers by maruti nexa

 Chittaranjan vn on Nov 2, 2018
Dear sir,
My name is chittaranjan vn a public sector bank employee. I am an ex-serviceman having the privilege to purchase car through csd depot. I have had a maruti alto k10 (Vxi), 2010 model car with me.
It is intimated that during the month of aug 2017 your sales manager mr. Adarsh of nexaindus kasaragod sales department collected my mobile phone number and started to call and met personally me many times as a part of marketing customer. He was using to meet me in the bank where i am working. To attract me for purchasing ciaz car from your esteemed showroom i had been promised...
Complaint comments  Read comments Complaint category Car Dealers

Maruti Suzuki India — misleading, misguided by dealer and representative

 Kusum Sharm on Nov 1, 2018
Hi,
I am capt kusum indian army
I had purchased a maruti celerio amt from modren automobiles hissar haryana
During the payment representative of company mr surender insisted me to purchase insurance policy explained that
It is zero debt for first year and for next two years third party
While paying the bill they told that we have given you a discount of rs 3000
But they degraded my insurance in lieu of that neither it was told during the verification call that my insurance is not zero debt
Now after twenty days when i need to claim my insurance...
Complaint comments  Read comments [1]Complaint category Insurance

Maruti Suzuki India — feeling cheated by true value abt

 rajeev316 on Nov 1, 2018
I am a trusted customer for truevalue because this was my third purchase from them. First was my wagnor which my mother is using and a swift for my sister. Decided to get a ritx i wanted to buy a ritz from abt true value coimbatore last year may. But the guy convinced the ladies in my family and pushed an i10. I was really annoyed by this. Because if i needed an i10 i would have gone to a damn hyundai showroom and made me pay a premium for this i10 which i never liked.. Two weeks later i came to understand there are few issues with the car which they failed to mention atleast out of curtsy.. Really...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — sharp practices at pratham motors rajaji nagar service centre

 H Subramaniam on Nov 1, 2018
I had sent the following complaint to pratham motors on[protected] and have not received a response so far. It looks like the management either chose to show a blind eye to the complaint or do not understand the seriousness of the issue.
Such practices erode the confidence of the customer on maruti dealers. I had in the past shown total trust on maruti sservice centre and paid bills without even examining them. Invoice no.015/bc/18004217 dated 27/09/2018 refers.
I had patiently waited one whole month for a response and now refer the matter to you.

"i had requested for...
Complaint comments  Read comments Complaint category Car Service Centers

Maruti Suzuki India — paid service at regent autolinks pvt ltd ghaziabad

 vinay 1976 on Oct 31, 2018
Dear concern

I am having the maruti swift lxi no. Up14da8529, yesterday i have send my car to regent for paid service have also purchase this vehicle from regent only. After service today i have received my vehicle with the invoice no. 003/br/18006753 dt. 31/10/2018, amount 5121.00, am very sorry to say that maruti is not carrieng their customers and according to me will give the 0 no for customer satisfaction. After receive my car found no washing and no work regent have done in my vehicle. If this will be the attitude of maruti channel am very much sure in future company market...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maruti Suzuki India — nexa - inspire to ignore!

 premKumar86 on Oct 31, 2018
Hi,

Written the following complaint to maruthi, i have bought their car & now i am ignored. Company don't have the courtesy to reply!

The complaint mail written on 29th oct. Goes as follows...

Hi,

This is my second car from maruthi, of course the first one from maruthi dealership & the second one from nexa!

Honestly the treatment & the buying experience never changed, i literally felt the same treatment & i hardly find any difference among both of the franchisee model.

Concern 1: no black color ciaz neither...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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