Maruti Dealer - Pratham Motors — Stuff stolen from my car during service

Maruti Dealer - Pratham Motors — STUFF STOLEN FROM CAR DURING SERVICE

I purchased a White Swift Zxi last April.I have given it to servicing in Pratham Motors (Bellandur, Bangalore) a few times. Everytime they have added their solicitation sticker without my permission, which I had to ask them to remove.

Anyway, my aggravation was highest yesterday (10th April). I had given my car for a repair of dent on 8th April by 11:30am. I was told that it would take 2 days to repair the dent and paint (which in my opinion is too long). Yesterday evening my car was ready and I was asked to take it. Since I was in office I said that I will take it today. I was told that due to Ugadi (holiday in Bangalore), the service center would be closed and I would only get it on Friday.

Since that was way too long a wait for me, I asked them if they could deliver it to my place. They agreed. I sent my partner to pay the bill and escort the driver to our home. The only thing she checked was the dent, which was fixed. She paid and had the guy drive the car home.

When I come back in the evening, I realize that my Key Ring (Tommy Hilfiger, worth around INR 1000) is missing and is replaced with a string and a paper label). Entering the car, I check the boot only to find that all my papers (incliding RC card, purchase receipts, insurance, body lamination warranty, etc) are all gone. Somebody just left the Maruti handbook behind.

The rear glass was again suck with Pratham Motors solicitation stickers.

My questions / concerns:

1. Is it a common practise of Pratham Motors to steal stuff from cars which are kept overnight? You are coming across as nothing more than cheap thieves.
2. How can someone stick their solicitation stickers without asking the owner of the car? That too after repeated disapprovals. Is that a common practise as well?
3. I need my key chain and all my papers back immediately.
4. I also need a formal apology mentioning all these points of grievance.

Regards,
Shourya Saha
[protected]

Thank you for writing to Pratham Motors. We have gone through the details of your concern and have worked towards resolving the same. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels and regret the inconvenience faced. We have handed over all the materials back and also received an confirmation mail from your end. Regards, Team Pratham.

Thank you for your feedback. We have gone through the details of your concern and have worked towards resolving the same. We have always tried to ensure that our customers get the same feeling of quality service while transacting through any of our channels and regret the inconvenience faced. We have handed over all the materials back and also received an confirmation mail from your end.

Regards, Team Pratham

Hi Team,

I am Harsha Dixit, I own Ritz VDI bought from Pratham Motors, Last Saturday I gave my car for service. I receive my car unfinished or incomplete service condition.


I called back pratham @ [protected] a lady takes the complaint, some service engineer reached my home to look at the problem, he could not identify any thing, in-turn advised me that he would call the pickup driver and take my car back to service. Still now no solution provided, My car is still at my home


With lot of hope and expectation i gave my car for service to them. But I am totally annoyed and disappointed with the service. So I will sincerely advise all not to go for car servicing to them.


Cheer,
Harsha Dixit


[protected]