Pratham Motors
Pratham Motors Pvt. Ltd.
Customer satisfaction rating: 69%
Submit a Complaint
77
COMPLAINTS
ADVERTISEMENT

Pratham Motors Customer Care

TwitterFacebook
Address
#16, Outer Ring Road, Sarjapura - Marathahalli, Bellandur
Bangalore
Bangalore District
Karnataka
India - 560103

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
14
down
3

Phone:
Phone:
up
15
down
8

Fax:
Fax:
+91 80 2563 9023  

Additional info

Sales Related Queries
+91 95 9199 1199
+91 99 0003 5822
+91 99 4508 3262
+91 88 8401 5222
+91 98 4577 9404

Service Related Queries
+91 77 6099 8944
+91 98 4574 4404


Body Repair Assistance
+91 99 4554 0129
+91 99 0008 2718

Break Down Assitance
+91 98 8017 7688
+91 98 4549 9222
+91 99 0197 3415
+91 99 0005 9908

Maruti On-Road Service (MOS)
1800 102 1800

Spare Parts
+91 98 8014 9063
+91 77 6099 8983

Accident Center Number
+91 98 4549 9222

Emission Check Up
+91 95 3888 9716
+91 99 7250 4222
+91 99 8093 4815



View More Information...

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
Read more
69%
Complaints
77
Pending
0
Resolved
52
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Pratham Motors Complaints & Reviews

Sort by:
Report
Copy

[Resolved]

Dear team
Since 2013 from the date of purchase every time i maintain service in pratama motors only.
On 5th March 2021i asked for replacement for new tyres within 15days in one among one tyer found 5 side air leakage.
To check the qc i have sent my vehicle and its almost 6th day till know no update on this.
If i call ur representative giving wrong commitment and till now i didn't got any update or replacement for fault tyer.

This is an worst experience,

Hope my issue will be resolved if not give it in writing stating can't replace tyer since it is not an manufacturing defect.
Aug 5, 2021
Complaint marked as Resolved 
Apr 06, 2021

Complaint Status

Pratham Motors customer support has been notified about the posted complaint.
Dear Sir, Thanks so much for bringing this issue to our attention and please let me apologize for the unacceptable way in which you’ve been treated.

Keeping our customers happy is our number one priority and I’d like to ask you for another chance to retain you.

we request you to kindly share your contact details so that our concern team will reach you shortly or we can reach out to you if you prefer at a time convenient for you.

Sincerely
Team Pratham .
1 Comment
Helpful
Share

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    I had visited pratham motors true value situated at No 37/2, Sarjapur Road Kodathi Village, Varthur Hobli, (Next to Shell...
    Helpful
    Share
    Report
    Copy

    My balence amount cant refund manejar is not respond
    Feb 25, 2021

    Complaint Status

    Pratham Motors customer support has been notified about the posted complaint.
    Add a comment
    Helpful
    Share

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      Report
      Copy

      My balence amount is cant refund
      Feb 24, 2021

      Complaint Status

      Pratham Motors customer support has been notified about the posted complaint.
      Add a comment
      Helpful
      Share

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        Hello Pratham Team,

        I have signed up my wife for a driving school in Bangalore/Sompura Gate before Covid-19...
        Helpful +1
        Share
        Hi Team.

        We gave our car service at Pratham motors Kudlu gate branch on 19/02/2021. Siddhu patil was point...
        Helpful
        Share
        Date of incident: 4-Dec-2020.

        I have received two consecutive calls in my personal mobile number stating that...
        Helpful
        Share
        Hello team,
        I love maruti cars from my childhood days. We have been using it for 2 generations now.

        Last...
        Helpful
        Share
        Report
        Copy

        Vaichel taken for service on07th august for general service in good condition. Returned after2 days.. Next day car not starting service person came and started the car. Then he found colent hose leak. Again car taken for service. After two days car i got the car but found that no power windows working till now it is not rectified. Teja is the person incharge still how many days will it take go rectify.
        Aug 28, 2020

        Complaint Status

        Pratham Motors customer support has been notified about the posted complaint.
        Add a comment
        Helpful
        Share

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          Hi,

          Incident happen on 22nd july 2020.
          Service time - 2:08 pm to 5pm
          Ref. No - sb20000080br...
          Helpful
          Share
          I have booked the vehicle for services at bellandur on 24th for the service on 26th of june. I get calls from at least 6 to...
          Helpful
          Share
          I anjana have purchased alto k10 vxi - ka03nc7736 in june2018 from pratham motors. Bought the automatic model as it was highly...
          Helpful
          Share
          Hi,

          This is to inform you that i gave my vehicle swift zxi+ (Ka 03 nc 7394) on 12/01/2020 for repainting left...
          Helpful
          Share
          This is regarding my policy amount refund for my ciaz vechicle ka-05 mu-0275. I was told to pay 15411 pay towards insurance...
          Helpful
          Share
          I purchased swift on 24 Jan 2019 during booking I saw Stepney was good its just 11 months old vehicle, during delivery I saw...
          Helpful
          Share
          Hi I gave my car recently to Pratham motors Kudlu branch. the servicing was bad, the wheel alignement was not done while I...
          Helpful
          Share
          We booked ertiga with pratham motors, hsr, bangalore on 25 dec, 2018.
          While booking we were promised and told in extreme...
          Helpful
          Share
          My car - maruti ciaz ka04mr1713 was sent for servicing and repair work on 20th december. The garage has still not returned...
          Helpful
          Share
          Hi,
          My car registration number is ka03mz7589. Please check the history of the vehicle right from the delivery till...
          Helpful
          Share
          Report
          Copy

          Pratham motors is real bad when coordinating with the customer, they gave me time of 8 am, when i had to leave for a hospital visit at 9pm, the pick up guy came at 10 pm saying he has heavy workload. He was clueless about my address which i had already shared with the repair centre. When dropping my car back, same problem, the person was clueless about my address and i had to coordinate with him when i was outside somewhere. It was very inconvenient. They had to give a warrenty of 5 plus years on anti rust coating which never happened. They dont ask for any feedback, there is no way of reporting a less-than-acceptable level of service. I wanted to order an extra key and asked prabhu the service guy in-charge, to send me the form i needed to fill with the car-delivery guy. The car delivery guy didn't know my address forget getting the form for me. These guys dont deliver on what they say. Maruti service has been outstanding and flawless for me for the past 15 years. Thats how long i have been driving maruti cars! All experiences except this one has been bad. I think guys in this centre are simply maligning maruti's brand name and what it means to their customers. Some corrective action should be taken.
          Oct 10, 2018

          Complaint Status

          Pratham Motors customer support has been notified about the posted complaint.
          Add a comment
          Helpful
          Share

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT