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www.prathammotors.com
3.3
Last updated Jul 4, 2022
Complaints 83
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#16, Outer Ring Road, Sarjapura - Marathahalli, Bellandur
Bangalore
Bangalore District
Karnataka
India
560103

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1800 102 1800
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+91 95 9000 9944
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Pratham Motors reviews & complaints(83)

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Sushrutha Sushrutha
Jul 4, 2022
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Maruthi baleno ka 51mp 0263.. towed to pratham motors on as water entered vehicle. After 10 days estimation waa 8.5 lakhs and sent for insurance approval.
Iwas schoked and visited the service centre. There i saw vehicle was marked as completly submerged. Category C. Then i ckarified them they vehicle water dint even drown the wheels.. many other vehicles in the same area were categorized as B whil mine was C and reported that most of the items needed to be changed. After i showed the video proof of the water level. Then they revised it to 2.7 laks fro 8.5 laks. This seems to be a hove scam. Request to kindly look into the matter and resolve
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    Durgasuresh Kagitha
    Jun 22, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Pratham Motors — Delivery not done as promised the same day - Bellandur, Bangalore

    This is the second time I have given my Car to Pratham Motors, Bellandur, Bangalore and as they did the last time, they call me at 7:00 PM and request me to agree for next day delivery. It did happen once and I shifted my service centre to Kudlu, Bangalore but this time I misheard the service centre location so ended up in this situation.

    Not sure why this trick with the customer all the time . The car is being picked in the...
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    DipenMonty
    from Bengaluru, Karnataka
    Jun 5, 2022
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    Pratham Motors — Regarding suboptimal/substandard service and unprofessional behavior

    Little Background:
    Last year, on 29th Mar'21, I paid Pratham Motors 24, 719 INR towards my car service which included multiple things. But my complaint today is particularly for the clutch assembly that was changed/replaced.

    Problem Statement:
    I had a hard clutch earlier and because of the same, I changed my entire clutch set or assembly. The clutch turned very smooth on the day of delivery through the next...
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    Maniratna
    from Bengaluru, Karnataka
    Apr 14, 2022
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    Pratham Motors — Registration Certificate not received yet

    This is very unfortunate that I have to raise a complaint.
    I purchased a nexa ignis on 5th Dec 2021.
    They made such a scene and rush for making the advance payment and booking. Finally the car registration process begun on 4th Dec 2021.

    Now it's 4 months and I have not received the hard copy of the RC. The digital copy had incorrect address and the sales person Mr. Vivek said he will follow up with RTO to get...
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    9
    9980540580
    Feb 5, 2022
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    Pratham Motors — Poor painting job

    Hi...I had given for minor painting of my new 7months swift car that’s in October 2021 and paint job doesn’t satisfy me because of full of waving in the door after the paint done...so I told the executive the problem they also saw.Mr uday was the executive he told me that yes the painting work is defected by worker he agreed that he will do it in next service...So I also agreed.Now I visited again the showroom on Monday that is 31st January...
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    Sivaprakasam Ganesan
    Dec 31, 2021
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    Pratham Motors — Insurance Renewal Coupon pending

    Dear Sir / Madam,
    For 2021-22 Insurance period, I got a service coupon only yesterday after multiple chasing and reminders.
    For 2022-23 Insurance renewal, I have not got yet.
    Ms. Nithya is not understanding this and she is wasting my time by reminding her multiple times and I got one finally and another one is pending. Before I forget and take the Car that I have given for Service, please give me the Insurance renewal...
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    Shakeeb Hussain Noor Hussain
    Apr 6, 2021
    Apr 6, 2021
    This thread was updated on Apr 6, 2021
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Dear team
    Since 2013 from the date of purchase every time i maintain service in pratama motors only.
    On 5th March 2021i asked for replacement for new tyres within 15days in one among one tyer found 5 side air leakage.
    To check the qc i have sent my vehicle and its almost 6th day till know no update on this.
    If i call ur representative giving wrong commitment and till now i didn't got any update or replacement for fault tyer.

    This is an worst experience,

    Hope my issue will be resolved if not give it in writing stating can't replace tyer since it is not an manufacturing defect.
    Read full review and 1 responses
    Aug 5, 2021
    Complaint marked as Resolved 
    Pratham Motors customer support has been notified about the posted complaint.
    Dear Sir, Thanks so much for bringing this issue to our attention and please let me apologize for the unacceptable way in which you’ve been treated.

    Keeping our customers happy is our number one priority and I’d like to ask you for another chance to retain you.

    we request you to kindly share your contact details so that our concern team will reach you shortly or we can reach out to you if you prefer at a time convenient for you.

    Sincerely
    Team Pratham .
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      T
      tirumalai
      from Bengaluru, Karnataka
      Mar 3, 2021
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      Pratham Motors — Unethical Behaviour related to buying of a true value WagonR

      I had visited pratham motors true value situated at No 37/2, Sarjapur Road Kodathi Village, Varthur Hobli, (Next to Shell Petrol Pump)Bangalore - 560035, a couple of days ago to see some used cars and decided to finalize a 2015 model Maruti Wagon R. The team comprised Mr Krishna Singh (Team Head) and his co- ASSISTANT Mr Ravi.
      Pratham offered at 3.4 lakhs as the closure deal and we offered 3.1 and our Alto 800 at 1.1 as the exchange...
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      Srinivasa p Seenu
      Feb 25, 2021
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      My balence amount cant refund manejar is not respond
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        Srinivasa p Seenu
        Feb 24, 2021
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        My balence amount is cant refund
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          Adi Sesh
          Feb 21, 2021
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          Pratham Motors — Motor driving school

          Hello Pratham Team,

          I have signed up my wife for a driving school in Bangalore/Sompura Gate before Covid-19 Pandemic and was unable to start the course.

          Now I have been relocated to Hyderabad and would need you to please reassign the driving school classes to a center in Hyderabad close to me or provide me a refund for the same.

          For your reference my pin code in Hyderabad is 500094, any Maruthi...
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          vinnycse
          from Thaiyur, Tamil Nadu
          Feb 20, 2021
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          Pratham Motors — Complaint on Service Advisor(Siddhu patil)

          Hi Team.

          We gave our car service at Pratham motors Kudlu gate branch on 19/02/2021. Siddhu patil was point of contact service advisor. While leaving our car he mentioned it will cost some 3k+2k for the service. we agreed.

          Later while handing over the car they charged around 10k where unexpected other unwanted charges were included in the bill. His behavior was so rude that he was not in a position to explain...
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          Suhotro
          Dec 4, 2020
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          Pratham Motors — Regarding Customer Record Updation

          Date of incident: 4-Dec-2020.

          I have received two consecutive calls in my personal mobile number stating that there is an appoint I made with Pratham Motors for car servicing.
          I told them I sold the car for more than 3 years now. They promised to update the record and after that I'll not receive any further calls regarding my old vehicle.
          This is happening for last 3 years and I am really not happy about this...
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          Chaarvi S
          Aug 31, 2020
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          Pratham Motors — cancellation fees

          Hello team,
          I love maruti cars from my childhood days. We have been using it for 2 generations now.

          Last month i booked a car in anekal showroom "spresso vxi" with an advance payment of 5000, after a week my family forced me to go with vxi +. On 6th august we requested for vxi+ and delivery on 21st august "ganesh festival" as its auspicious day for us.
          They took a couple of days to source the car but could not...
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          Premkumarnv
          Aug 28, 2020
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          Vaichel taken for service on07th august for general service in good condition. Returned after2 days.. Next day car not starting service person came and started the car. Then he found colent hose leak. Again car taken for service. After two days car i got the car but found that no power windows working till now it is not rectified. Teja is the person incharge still how many days will it take go rectify.
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            ಸುರೇಶ ಸ್
            Jul 22, 2020
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Pratham Motors — changed air filter hose without my knowledge

            Hi,

            Incident happen on 22nd july 2020.
            Service time - 2:08 pm to 5pm
            Ref. No - sb20000080
            Job card - jc20000295

            Changed air filter hose with out my knowledge.
            Before given for service i found it was black. During service hours i had been for having cup of coffee, after returning back found that it was changed.
            I found it was a old hose & muddy (Heavy dust on it), informed...
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            ecssjm
            Jun 27, 2020
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            Pratham Motors — one of the worst services - pratham has gone to dogs

            I have booked the vehicle for services at bellandur on 24th for the service on 26th of june. I get calls from at least 6 to 7 people, each one calling from their show rooms, i got calls, from rajajinagar 3 to 4 times different persons,. 2 calls from bellandur, and one from kudlu. I clearly told them that i will be sending my vehicle only to bellandur. That night again i get a call from diver from rajajinagar to pick up vehicle. Again i told...
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            Anjanaravindranath
            Mar 6, 2020
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            Pratham Motors — servicing of car has not resolved issues

            I anjana have purchased alto k10 vxi - ka03nc7736 in june2018 from pratham motors. Bought the automatic model as it was highly recommended it will give good mileage and smooth experience idle for city life. I have done regular services and every service have complained i get mileage of no more than 11 km/lt and it's getting worse. I have been complaining about the trembling of the vehicle and after every service the car seems alright for...
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            Shabin.10
            Jan 26, 2020
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            Pratham Motors — delay in repainting the left rear door scratch and missing engine oil dip stick

            Hi,

            This is to inform you that i gave my vehicle swift zxi+ (Ka 03 nc 7394) on 12/01/2020 for repainting left rear door scratch. For which they took more than 6days and unfortunately i missed by periodic service as well. I gave clear instructions once the painting is done, my fourth service should be finished. As time is essence of contract, they did not did the servicing moreover they kept postponing stating painting not...
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            girish bs
            from Bengaluru, Karnataka
            Sep 7, 2019
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            Pratham Motors — amount refund

            This is regarding my policy amount refund for my ciaz vechicle ka-05 mu-0275. I was told to pay 15411 pay towards insurance renewal on 24th aug, i had paid already. However today i was told pay 19029/-.
            Which is not good and i didnot want to continue with this insurance, and they they agree to refund amount, i am not getting proper response for refund my 15411\- amount...
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