[Resolved] Mens Health - India Today Group — Poor Customer Service - Non delivery of subscription copy ! | |
Hi, I have been having a tough time dealing with India Today group ! I subscribed for Mens Health in Nov 08. Initially, they did not acknowlede the receipt of my payments for a month, even though the payment for made using my credit card. Later when that issue got resolved, I was told that I will start receiving copies from Jan'09. When I did not receive my copy till jan 12th, I raised an alarm and their customer care replied that its in transit. So i wainted for a week more, but no copy was delivered. Hence I contacted them again and now they say they cannot do anything and I have to go thru www.wecare24x7.in !! I have no problems following the procedure, but the problem is that they are so lethargic in their replies that it kills ! For instance, I requested wecare24x7 to create my online account so that I can file my missing copy request, but they have not created it till now, even after 5 days ! I did the biggest mistake by subscribing to them. I think it would have been much better to pick up the copies from newstand ! Below are the replies I got ! I must have exchanged almost 20 emails with them, and all turned futile ! Pathetic service ! Should I do a chargeback and finish off the matter or will the senior authorities take some action ? Dhiraj Mishra [protected]@dhiraj.com ************************************************ Dear Mr. Mishra. This is with reference to your e-mail. We would like to inform you that the delivery of the issue dated January’09 is in transit and you shall receive the same within 1-2 days time. Kindly confirm the receipt of the same. We assure you that all possible care shall be taken from our end, so as to regularize the delivery of the magazines in future. Please feel free to get back to us for further assistance/clarifications. Assuring you of the best possible services, always. Regards, Shrey Sharma ***************************************************** Dear Mr. Mishra, This is with reference to your e-mail. We sincerely regret the inconvenience caused to you. We request you to kindly visit our website www.wecare24x7.in and post your query in the log in id and password request so as to enable us to do the needful. We regret to inform you that we are unable to provide the same through Email as the password is confidential. We request you for your kind understanding and co-operation. Please feel free to get back to us for further assistance/clarifications. Assuring you of the best possible services, always. Regards, Shrey Sharma Executive-Customer Care Please quote your Subscription Number MENHLT1589046 or Case Id 2248937 in all future correspondence. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Hello Dhiraj,
I truly agree with you...I have faced similar problem a year ago...my copies were not delivered for 4 months ! They have a very careless attitude.
I truly agree with you...I have faced similar problem a year ago...my copies were not delivered for 4 months ! They have a very careless attitude.
Hello Dhiraj,
Yes, it is true, the service is very very poor.
Yes, it is true, the service is very very poor.
India Today — Non delivery of subscription
I have paid a full subscription of ITE 3 months ago, Since January the delievries have been irrelugar. Being delivered 2 weeks late or not being delivered at all. After several mails and letters I got exactly 2 issues on time since my subscription started. I have been in correspondence with the company for the last 2 months..All to NO effect. Now sadly I have not been getting my subscriber copy at all for the last 4 weeks I have given up writing to the company becuase they are neither willing to investigate the matter nor take action against the erring delivery vendors. At the end I have been put to a loss becasue of the total lack of commitment on part of Living Media publications. On enquiy there are several others in the city who are suffering the same. It is like a racket where innocent citizens are being made to pay for subscriptions without getting any copies at all. I live in Kanpur. My subscription number is ITE14914. CASE ID 2239562.India Today Group — non delivery of health kit
dear sir, I booked the rebok health kit on 30th september and paid the amount 3199/- by phone banking ,i was assured that i will get the kit with in 15 working days but till today i have not received the goods. I am also experiencing horrible with 'India Today' . I am cheated by this so called 'reputed publication' after obtaining a huge amount towards 3 years advance subscription for their English 'India Today' . They sent me one defective and useless wrist watch as 'free gift' and subsequently stopped the delivery of the publication also. It becomes necessary to send a e-mail reminder every week when they deliver one obsolete edition i.e.: almost 2 weeks after its actual availability which they were very perfect until I was subscribing on yearly basis. I have not only spent about Rs.200/- for return of the defective watch at their advise, delivery of my copy is completed stopped since last 3 weeks as I stopped reminding them. I shall certainly be initiating legal recourse for this cheating but I want to caution others not to get lured by so called girfts or reduced rate of subscription from such publications.
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Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
I have no idea what I should do...they have failed to deliver january issue and they are soon going to miss the january issue too.
Such a pathetic service...They are here to fool people !