[Resolved] Meru Taxi — No show of taxi : Booking # AG2A92458 | |
I booked a Meru taxi (Booking Ref # AG2A92458) to leave Mantri Paradise at 8:15am on 4 Dec 09 to Cessna Business Park to conduct a workshop at Cisco. The booking was done 23 hours in advance and I got email as well as SMS confirmation of my booking. The confirmation message said that I would get the taxi particulars half an hour prior to departure. On the morning of 4th December, I waited till 7:50 am and called Meru cabs on 44224422. I was told ‘It is unfortunate that we don’t have a cab to send you now’. I felt very upset and frustrated as I had a need to be in time for the workshop and planned to utilize the one hour travel time in last minute preparation for the workshop. Now I have a need to see how we can prevent other customers facing similar disappointment and frustrations and taxi services honor confirmed bookings. I request that the consumer forum take up the case not only with Meru on this specific instance but also explore how taxi services could be made responsible to honor confirmed bookings. I would be happy when an essential service like a taxi could be ‘counted on’. Captain JV Avadhanulu VSM (I.N) Retd Was this information helpful? | |
Complaint marked as Resolved
Verified Support Mar 21, 2015 Meru Cabs Customer Care's response Hi JV Avadhanulu, sorry for a delayed response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take corrective measures that may be required. It's our endeavour to provide timely and satisfactory service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. To report any incident in future, please share Booking ID/Mobile No along with the issue details at [protected]@merucabs.com Our rep will reach out soon. Regards, Team Meru
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