Meru Cabs Customer Care
Meru Cab Company Pvt. Ltd.
Customer satisfaction rating: 73%
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255
COMPLAINTS

Meru Cabs Customer Care

Meru Cab Company Pvt. Ltd.

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Address
128, IJMIMA, Raheja Metroplex, Malad (West)
Mumbai
Mumbai City District
Maharashtra
India - 400064
Landmarks:Off Link Road

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
73%
Complaints
255
Pending
0
Resolved
185
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Meru Cabs related photos (34)

Meru Cabs Complaints & Reviews

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Meru Cabs — payment receipt not provided

 abparkar on Jul 18, 2019
Kindly provide me my travel receipt,

I travel with meru on 18/06/2019 at 11:39:02 from delhi airport terminal 2 to uae embassy, new delhi, sector a, vasant kunj, india.

Car driver does not have facility in car to provided me bill.

Otp : 39924

Kindly provide me 386 rupees pay receipts which i paid to meru taxi driver

Best regards
Abhijit parkar...
Complaint comments  Read comments [2]Complaint category Taxi

Meru Cabs — e receipt not received [Resolved]

 Sethy on Jul 6, 2019
I had a trip from sbi staff college begumpet hyderabad to kacheguda rly station hyderabad on 06.07.2019 at 9.10 am morning. I had booked it over phone no. [protected] from my mob [protected] after completion of my trip i have updated my mail i'd in the site as given in message. One more message i received about the cab no. And mob no. Of driver. The cab was ap28va1499. I am yet to receive the e receipt for the fare paid. The money receipt for the amount paid by me not yet received. I was told to get it through my mail. Although i have registered my mail i'd. Still i am yet to receive the e receipt
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — refund of cancellation [Resolved]

 Priyalabhi on Jun 27, 2019
I have booked a cab from mumbai bhayandar to shirdi on 28th march then we cancelled that cab and booked it on 29th march.we were assured by meru employee that we will get complete refund of our first booking. We get 85% amount on the same same day and they told us they will refund 15% after trip gets completed but we didn’t get 15% refund till date.booking id is 3546.we have meru employee commitmnets on phone and in message.thank you...
Complaint comments  Read comments Complaint category Tax Services

Meru Cabs — deeply hurt, humiliated after availing your cab service

 krisofeden on May 6, 2019
I hired a cab from igi airport to vasant kunj e2 with my wheel-chair bound mother and down-syndrome suffering brother. I asked the person on the kiosk to book a cab for vasant kunj e2, and he booked for vasant kunj c which i did not realize as i saw only otp. When i asked the driver to take turn to my e2 flat, he shouted and stared at me, i was shocked... Though i was not in mood to reply.. Thinking about my ailing mother and brother, i had to answer on this,.. He had not an iota of courtesy of the passengers and their health condition. Feeling extremely humiliated i just told him... I will complain...
Complaint comments  Read comments Complaint category Tax Services

Meru Cabs — invoice not emailed

 AKSHAY_MALIK48 on May 4, 2019
Dear sir,

Meru representative at igi airport today noted my mobile number wrong as i am not getting any bills or communications. I paid to the driver krishan singh (Mob. [protected]) on paytm 579₹. Pfa the paytm screenshot for the same. And booking reciept.

It's reimbursable amount so i need that bill on my name - akshay kumar ([protected]).

Also i could not get a reply from telephone no. Or [protected]@merucabs.com

Please help,...
Complaint comments  Read comments Complaint category Taxi

Meru Cabs — receipt not received for the journey undertaken [Resolved]

 pvnmurthy on Apr 17, 2019
I have travelled by meru cab on 15.04.2019 from rajiv gandhi international airport, hyderabad to nallakunta, hyderabad at 11.49 pm. Otp number received by me was 72244.

I have updated my e-mail id as per the message received at 11.50 pm for getting e-receipt.

I once again furnish my e-mail id as below:
[protected]@andhrabank.co.in
Mobile: [protected]

Please arrange to send the e-receipt at the earliest...
Complaint comments  Read comments Complaint category Banks

Meru Cabs — there is no bill fare is double "no proof"

 Sundaram Na on Apr 9, 2019
I had taken a meru cab on 6th night and 7th morning between 12.30 midnight and 1.00am. The driver asked my mobile number and started the cab, since i use meru app. I should have got a message immediately which i did not.
After destination was reached, i asked for bill, for which he said there is some problem in his account closure, but will get the bill by email. I was not sure of this and told him there is no reference of my trip logged in your app. How can i get the bill? The driver insisted that i will get it or else to call customer care.
He said to pay 1, 100/- which is almost...
Complaint comments  Read comments Complaint category Taxi

Meru Cabs — cheating by meru - beware [Resolved]

 AwareCitizen2019 on Mar 23, 2019
I booked meru for airport, the driver arrived. When i got into the cab the driver said he rebooted his device and the trip got cancelled (Actually it wasn't). He said that he has informed customer care. He then started a new trip. I thought that he restarted the original trip which i had booked. Upon reaching airport i was asked to pay more as my original trip was a fixed price trip and the fare was less.

I spoke to customer care but no help. I ended up paying more.

Beware of these trick of meru and its drivers....
Complaint comments  Read comments [1]Complaint category Taxi

Meru Cabs — no response from [email protected] or on [email protected] [Resolved]

 Zestysunny on Feb 25, 2019
Please to be noted that my bill was 1577 rupees mentioned in drivers mobile name rajesh kumar.
I paid him 1580. While attached bill is less.
You are requested to please send me complete bill with toll taxes or other charges as it was shown to me with qr code.

I have sent my query on both [protected]@meru.in or on [protected]@meru.in. But no response from any one....
Complaint comments  Read comments Complaint category Taxi

Meru Cabs — I have not received the bill till date [Resolved]

 Naba Goswami on Feb 11, 2019
I traveled from delhi airport to defence colony on[protected] afternoon and paid rs. 606 towards my journey. I have received sms from meru, but till date i have not received the bill which was supposed to send in my mail id. Therefore, i would request you to kindly send the bill to my email id: [protected]@gmail.com
Date:[protected]
Destination: delhi airport to defence colony d115
Amount paid: rs. 606...
Complaint comments  Read comments Complaint category Other

Meru Cabs — very rush driving midnight

 Prashant125 on Feb 6, 2019
Attention!!
Car no. Mh05 bj 2537
This car driver is driving very rush. The incident is on today at 12.00am in mahape shil road.
Please note : may be cause serious accident due to driving rush on road in day or night.

Request you to please take necessary action, if you not taken, then i will register fir and send application to rto office also.

With regards,...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Meru Cabs — bill not emailed [Resolved]

 Sivakumar Ramalingam on Feb 2, 2019
Yesterday (1/2/19) i had booked meru cab at your counter in new delhi terminal 2 arrival. Attaching the slip, along with otp sms and immediate registration in the sms link. But, i have not yet received the bill.

Your phone 44224422 not working. Without bill i am unable to claim from my employer. If you dont send bill by tomorrow, i am taking up with consumer forum for mental agony and monetary loss....
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — mismanagement

 Bibekananda Basu on Dec 8, 2018
Please refer my complaint against one cab driver name mohd tarik of taxi no mh 03 f 9945 who took a long route in order to get the more fare. I referred the complaint to you vide acknowledge number id: 2158605 but we have not received any reply till now.
It shows the efficiency of the meru cab company. This driver should be well counselled that not to take a longer route in an expectation of earning higher amount by giving the excuse of traffic jam which is a common phenomena now a days. He should be honest enough to be in this taxi business.
As the management has not taken any...
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — extra distance covered

 tripplearon on Dec 2, 2018
Sir
I hired a cab on 01 dec 18 from bengluru airport to asc centre and college which is approx 38 kms. The other officers paid a fair of rs 900 whereas my cab covered a distance of 51kms and charged me rs 1178. I will face problem in reimbursement of my money from my account office.
2. The details of trip was
- date 01 dec 18.
-cab no - ka53d1110
Hired dist - 51.4 where it should not be more than 40kms.
Driver name manjunath
Kindly resolve the issue
Manoj sharma...
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — the dishonest cab driver

 Bibekananda Basu on Nov 27, 2018
We booked meru cab from santacruz airport (T2 terminal) to thane majiwada on 22nd november at 17 hours.
It was taxi number : mh 03 f 9945, receipt no mm417f19c0, driver name: mohd tarik, sub mobile :[protected].
During booking at airport it was told us to pay rs. 700/-. After entering at our complex, we paid rs. 700/- as per the advise. The driver with full of "gutka" in his mouth showed us his mobile where it was mentioned rs.808/- and he was insisting to pay that amount.
We were strict to our point that we would only listen the advise of the meru cab who instructed us...
Complaint comments  Read comments Complaint category Car Service Centers

Meru Cabs — ride receipt

 prashant72 on Nov 16, 2018
Customer name: Prashant
Mo. No. [protected]

Ref no. MME27EED27
Cab no. MH47N4075
Date of ride:[protected]
Please email my ride receipt to my email id prashant.[protected]@rmcindia.com as soon as possible.

Customer name: Prashant
Mo. No. [protected]

Ref no. MME27EED27
Cab no. MH47N4075
Date of ride:[protected]
Please email my ride receipt to my email id prashant.[protected]@rmcindia.com as soon as possible....
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — driving not receiving the call after confirmation ride

 vishal kanoria on Nov 7, 2018
I have book meru cab . The driver confirm the ride. And when i suppose to call driver he says that i am coming in 5 minutes . After 5 minutes driver is not receiving the call. I have called many times he didnt receive the call. And i get a call from the meru cab that you cancel the ride. Wow it seems to be very surprise. Driver deniyed the call and not coming for pickup...
Complaint comments  Read comments Complaint category Car Rental

Meru Cabs — in availability of bill

 Mousumi mallik on Nov 3, 2018
I was in delhi airport terminal 2 on 21/10/18 rand 7 pm. I booked a meru cab to go to swati delux hotel at karol bagh for which one otp came in my mobile no. But after arriving the destination the driver told to pay rs 709/. I asked for bill, hr told it will be sent in ur mobile but till now i didn’t get the bill. This is the official tour so i have to submit the bill. Kindly provide me the bill. Otp is 69219, date 21/10/18, time 7 pm...
Complaint comments  Read comments Complaint category Car Rental

Meru Cabs — lost item-prada

 harshPRADA on Oct 30, 2018
Date of incident is October 30, 2018;
time of incident is 9-10 am;
while gotting down from the cab, left the prada glasses in the cab and called customer care immediately in ten minutes. tired calling them the whole day but no on picked up and there was no one from MERU to take up the cause;
I want my expensive PRADA glasses back, else I will file a complaint to consumer forum, city civil/sessions court;
if you can not find the glasses give me the amount that is due for the item lost.
this is so unprofessional causing mental agony...
Complaint comments  Read comments [1]Complaint category Taxi

Meru Cabs — meru notified just 15 minutes before the scheduled time

 Suketa Sharma on Oct 19, 2018
We always trusted meru more than any other cab service provider but this time this was highly unprofessionalism. We booked cab to bangalore airport one day in advance (Ie. 18 oct 2018). Cab was scheduled for 7.30 am
We received a call from meru at 7.15 am mentioning cab is cancelled as there is no availability and was asked to book from other cab services.
This was unnecessary stress meru has given us. Getting cabs in morning is usually difficult. I am done i will never book any cab from meru....
Complaint comments  Read comments Complaint category Car Service Centers

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