Meru Cabs Customer Care
Meru Cab Company Pvt. Ltd.
Customer satisfaction rating: 73%
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247
COMPLAINTS

Meru Cabs Customer Care

Meru Cab Company Pvt. Ltd.

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Address
128, IJMIMA, Raheja Metroplex, Malad (West)
Mumbai
Mumbai City District
Maharashtra
India - 400064
Landmarks:Off Link Road

Customer Care Phone Numbers and Contacts

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Additional info
Customer satisfaction rating
73%
Complaints
247
Pending
0
Resolved
179
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Meru Cabs related photos (34)

Meru Cabs Complaints & Reviews

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Meru Cabs — no response from [email protected] or on [email protected]

 Zestysunny on Feb 25, 2019
Please to be noted that my bill was 1577 rupees mentioned in drivers mobile name rajesh kumar.
I paid him 1580. While attached bill is less.
You are requested to please send me complete bill with toll taxes or other charges as it was shown to me with qr code.

I have sent my query on both [email protected] or on [email protected] But no response from any one....
Complaint comments  Read comments Complaint category Taxi

Meru Cabs — I have not received the bill till date [Resolved]

 Naba Goswami on Feb 11, 2019
I traveled from delhi airport to defence colony on[protected] afternoon and paid rs. 606 towards my journey. I have received sms from meru, but till date i have not received the bill which was supposed to send in my mail id. Therefore, i would request you to kindly send the bill to my email id: [email protected]
Date:[protected]
Destination: delhi airport to defence colony d115
Amount paid: rs. 606...
Complaint comments  Read comments Complaint category Other

Meru Cabs — very rush driving midnight

 Prashant125 on Feb 6, 2019
Attention!!
Car no. Mh05 bj 2537
This car driver is driving very rush. The incident is on today at 12.00am in mahape shil road.
Please note : may be cause serious accident due to driving rush on road in day or night.

Request you to please take necessary action, if you not taken, then i will register fir and send application to rto office also.

With regards,...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Meru Cabs — bill not emailed

 Sivakumar Ramalingam on Feb 2, 2019
Yesterday (1/2/19) i had booked meru cab at your counter in new delhi terminal 2 arrival. Attaching the slip, along with otp sms and immediate registration in the sms link. But, i have not yet received the bill.

Your phone 44224422 not working. Without bill i am unable to claim from my employer. If you dont send bill by tomorrow, i am taking up with consumer forum for mental agony and monetary loss....
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — mismanagement

 Bibekananda Basu on Dec 8, 2018
Please refer my complaint against one cab driver name mohd tarik of taxi no mh 03 f 9945 who took a long route in order to get the more fare. I referred the complaint to you vide acknowledge number id: 2158605 but we have not received any reply till now.
It shows the efficiency of the meru cab company. This driver should be well counselled that not to take a longer route in an expectation of earning higher amount by giving the excuse of traffic jam which is a common phenomena now a days. He should be honest enough to be in this taxi business.
As the management has not taken any...
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — extra distance covered

 tripplearon on Dec 2, 2018
Sir
I hired a cab on 01 dec 18 from bengluru airport to asc centre and college which is approx 38 kms. The other officers paid a fair of rs 900 whereas my cab covered a distance of 51kms and charged me rs 1178. I will face problem in reimbursement of my money from my account office.
2. The details of trip was
- date 01 dec 18.
-cab no - ka53d1110
Hired dist - 51.4 where it should not be more than 40kms.
Driver name manjunath
Kindly resolve the issue
Manoj sharma...
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — the dishonest cab driver

 Bibekananda Basu on Nov 27, 2018
We booked meru cab from santacruz airport (T2 terminal) to thane majiwada on 22nd november at 17 hours.
It was taxi number : mh 03 f 9945, receipt no mm417f19c0, driver name: mohd tarik, sub mobile :[protected].
During booking at airport it was told us to pay rs. 700/-. After entering at our complex, we paid rs. 700/- as per the advise. The driver with full of "gutka" in his mouth showed us his mobile where it was mentioned rs.808/- and he was insisting to pay that amount.
We were strict to our point that we would only listen the advise of the meru cab who instructed us...
Complaint comments  Read comments Complaint category Car Service Centers

Meru Cabs — ride receipt

 prashant72 on Nov 16, 2018
Customer name: Prashant
Mo. No. [protected]

Ref no. MME27EED27
Cab no. MH47N4075
Date of ride:[protected]
Please email my ride receipt to my email id [email protected] as soon as possible.

Customer name: Prashant
Mo. No. [protected]

Ref no. MME27EED27
Cab no. MH47N4075
Date of ride:[protected]
Please email my ride receipt to my email id [email protected] as soon as possible....
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — driving not receiving the call after confirmation ride

 vishal kanoria on Nov 7, 2018
I have book meru cab . The driver confirm the ride. And when i suppose to call driver he says that i am coming in 5 minutes . After 5 minutes driver is not receiving the call. I have called many times he didnt receive the call. And i get a call from the meru cab that you cancel the ride. Wow it seems to be very surprise. Driver deniyed the call and not coming for pickup...
Complaint comments  Read comments Complaint category Car Rental

Meru Cabs — in availability of bill

 Mousumi mallik on Nov 3, 2018
I was in delhi airport terminal 2 on 21/10/18 rand 7 pm. I booked a meru cab to go to swati delux hotel at karol bagh for which one otp came in my mobile no. But after arriving the destination the driver told to pay rs 709/. I asked for bill, hr told it will be sent in ur mobile but till now i didn’t get the bill. This is the official tour so i have to submit the bill. Kindly provide me the bill. Otp is 69219, date 21/10/18, time 7 pm...
Complaint comments  Read comments Complaint category Car Rental

Meru Cabs — lost item-prada

 harshPRADA on Oct 30, 2018
Date of incident is October 30, 2018;
time of incident is 9-10 am;
while gotting down from the cab, left the prada glasses in the cab and called customer care immediately in ten minutes. tired calling them the whole day but no on picked up and there was no one from MERU to take up the cause;
I want my expensive PRADA glasses back, else I will file a complaint to consumer forum, city civil/sessions court;
if you can not find the glasses give me the amount that is due for the item lost.
this is so unprofessional causing mental agony...
Complaint comments  Read comments [1]Complaint category Taxi

Meru Cabs — meru notified just 15 minutes before the scheduled time

 Suketa Sharma on Oct 19, 2018
We always trusted meru more than any other cab service provider but this time this was highly unprofessionalism. We booked cab to bangalore airport one day in advance (Ie. 18 oct 2018). Cab was scheduled for 7.30 am
We received a call from meru at 7.15 am mentioning cab is cancelled as there is no availability and was asked to book from other cab services.
This was unnecessary stress meru has given us. Getting cabs in morning is usually difficult. I am done i will never book any cab from meru....
Complaint comments  Read comments Complaint category Car Service Centers

Meru Cabs — late arrival for pick up cause flight missing

 ravi malpathak on Sep 10, 2018
I booked the meru cab well in advance. I received a call from meru call centre at 6.20 am, saying that the cab is late and the driver will reach your destination within 5 minutes and so it should've reached by 6.35 am instead of 6.30 am.

Even after repeated calls to cab driver and meru call centre, cab arrived at 7.10 am.

And because of this irresponsible behaviour i missed my flight and had to book another one which costed me 16k.

Your driver and his tardy attitude is responsible for me missing my flight.

Meru cab service is obligated...
Complaint comments  Read comments Complaint category Taxi

Meru Cabs — charged incorrectly by the driver

 Meena Besoya on Sep 9, 2018
The driver charged 100rs more from me. I booked meri cabs for the first time. After the ride he told that the bill is 988 and took 1000 rs. He said i will receive a message after 15-20 minutes and not now. But later when i received the mail it was of 888. The driver charged 100 rs. More from me. It's a cheating and this has disappointed the rider and created a very negative image.. Do look into this. I took the cab on 9th september. From t3 terminal delhi to east of kailash around 12:20a. M....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Meru Cabs — bad condition of car

 anilcy on Aug 29, 2018
The cab i took this morning from mumbai airport was in a absolute bad condition. The car was very old and not maintained at all. The whole car was shaking towards side ways. Highly risky to travel in such age old non maintained car.

Driver name - zayak ali
Car number - mh 02 wa 9332

I am surprised what kind of inspection mary has done before putting this vehicle on road for such a unsafe journey....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Meru Cabs — bill copy request

 Ahmad Niyaz on Aug 3, 2018
Dear sir/madam

My name is niyaz ahmad, mobile number is [protected],
I have used your car rentel service on 24 th july at 10:20 pm from delhi airport terminal 2 to vasundhara ghaziabad u. P. But till now, i have not received bill amount 1080/- which i have paid neither on my mobile nor on my mail id,
Kindly check and arrange to provide bill copy urgently.

Thanks
Niyaz ahmad
Email id: [email protected] ahmad. [email protected]
Complaint comments  Read comments Complaint category Car Rental

Meru Cabs — car condition and driver conduct

 rukmanisubra on Jul 26, 2018
On 25 july 2018 at 11.0d pm i hired a merucab fro delhi airport terminal 1
Car no: dl1rta 2946 otp no:28569. The car was in a bad condition, unable to
Move at speed higher than 10kmph but suddenly go beyond 50kmph. The driver was sleepy and i had a real fear that he would crash the car any time. His driving was erratic because the car was in bad condition and he was sleepy. Pl remove such cars from your pool. Also send the receipt for my payment.

Subramanian [protected] [email protected]
Complaint comments  Read comments [2]Complaint category Taxi

Meru Cabs — driver taken extra amount what was given on meru site [Resolved]

 Sumedh Ingle on Jul 20, 2018
Dear Sir,
I booked vehicle from Rajaji nagar Bengaluru to International Airport on dated 19.7.2018. The estimated fare shown on website is Rs. 712. When driver came at spot, i had get call from mumbai office [protected]. Driver said press no. 1 for this call. Later on when we reached to destination( airport) he asked for Rs. 1160. I asked him for receipt from MERU, He was not able to show...later on by contionous follow up he send following receipt (PFA receipt) .. Which i found invalid. I request to see into matter and refund the extra amount....
Complaint comments  Read comments Complaint category Car Rental

Meru Cabs — meru cab is a fraud @ terminal 2 igi delhi airport

 Gopi Guruprasad on May 13, 2018
Hello everyone,
Today i have experienced very worst behaviour from meru cab drivers @ 13th may 2018. I have booked 3 cabs for a people of 12members and the amount was 210rs one driver took the same amount while the other two cab drivers charged 1200rs each finally they accepted taking amount of 370rs for each cab which is about 740rs. When i questioned them they were arguing without showing any e-receipt or either they have not even shown their phone which indicates how much money we have to pay.. They also behaved very rudely... Meru cab team these kind of drivers are making your company’s...
Complaint comments  Read comments [1]Complaint category Car Rental

Meru Cabs — charging double of what was on receipt [Resolved]

 Priyankardixit on May 10, 2018
Today morning may 10th 2018, my husband took meru from airport around 4 am terminal 3. The receipt was around 650 rupees (Exact amount dont remember) and deop was for devender vihar sector 56. When my husband reached home, the driver asked for 1100/- rupees and started given reason of gst and late night charges extra. My husband is not a local and booked meru for the first time as ola and uber were not connecting. Exhausted from journey and overwhemled witharguing nature of the driver, he gave up and gave driver his demanded amount.
What a cheat and dadagiri service is this!!! Upon asking...
Complaint comments  Read comments [1]Complaint category Taxi

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