Model No. 2630 Of Nokia Co. — Replacement | |
Sub: Replacement of Mobile Set Model 2630, IMEI No. [protected] in name of Nanda Advani Today is 23rd of Feb,08 and on 24th of Jan I had given my Mobile for repairing, one month has passed and still my mobile is with Great Customer Care Deptt. of Nokia. The set had gone for repairing three times vide job Sheet no.[protected]/080124/25,[protected]/080201/63,[protected]/080201/63 on 24t.01.08, 01.02.08 and 19.02.08 respectively. The Set has been purchased by me in the month of Dec,07. Before this E-mail I have sent mail earlier also, but so far no response has been taken from the Seniors of the Company. I had requested to replace the set since when the new set is creating so many problems what the hell repaired set will do. I spoke to the Customer Care Executives so many times at Bangalore but even they do not up-date the things and just passing time by saying contact us after 48 hours and so on. The issue is very much depressing and frustrating me a lot. In the end, I request to please solve my problem and give me the new set. Regards, [NANDA ADVANI] C-3899 Raja Ji Puram, Lucknow Was this information helpful? | |
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SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
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November 6, 2008
Chief Manager
Infotel Services
26/2 Hindustan Park, Near Hindustan
Park Fire Brigade
Gariahat
Kolkata 700 029
Email:[protected]@nokiacareindia.com
Dear Sir,
Sub: Request for intervention vis-à-vis unacceptably long delay in repair of
Nokia GSM Model 2630
Ref: Service Job Sheet No. of Infotel Services[protected]/081015/15 dtd. 15.10.08
Please note that while the target delivery date mentioned in the Service Job Sheet was 16.10.08 and which was subsequently amended to 27.10.08 after a couple of personal visits / follow ups, sustained follow ups and requests thereafter have drawn blank, making the exercise frustrating and humiliating.
There appears to be total lack of communication between Infotel Services and your Main Repair Shop.
Be that as it may, as a long time user of Nokia Sets I feel disenchanted and frustrated. Incidentally, the set is not even one year old.
May I expect some quick and positive development out of this cry of anguish?
Thanking you,
Yours truly,
MRS ANJU DAS
C/O [protected]@titagarh.biz
Contact NO:[protected]