[Resolved] Msrtc — Bus Service | |||
Dear sir, I am govind gaike age 58 years, I booked bus tickets at 3 pm on 23-nov-2012, for myself with my wife, daughter & grandson of 6 months (reservation seat nos 3, 4 & 5 and ticket nos are 211343, 211344 & 211345)in barshi to pune bus departure at 16-45 on 23 nov 2012. There were other 5 passengers who booked tickets in that bus. When bus came late to bus stand at about 17-30 and then it was cancelled because of not enough passengers are there.It was not an extra bus, it is regular /Daily bus from barshi to pune timing 16-45. We have been told to get down from the bus and there was no parallel arrangement done.Then the same bus was routed to pandharpur where fairly good no. Of passenger available. It was tremendous inconvenience caused to all o[censored]s. It was question of bus service, faith & its commitment towards passenger who belives in msrtc. Please look into matter & revert with suitable answer. Thanking you, kind regards, govind gaike Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
8%
Complaints
2425
Pending
0
Resolved
184
![Maharashtra State Road Transport Corporation [MSRTC] Phone](/img/bn/phone.svg "Maharashtra State Road Transport Corporation [MSRTC] Phone"){kind=small}
![Maharashtra State Road Transport Corporation [MSRTC] Website](/img/bn/www.svg "Maharashtra State Road Transport Corporation [MSRTC] Website"){kind=small}
![Maharashtra State Road Transport Corporation [MSRTC] Address](/img/bn/location.svg "Maharashtra State Road Transport Corporation [MSRTC] Address"){kind=small}
This is to bring to your kind notice that I had booked online ticket (No.[protected] for my trip from Pune Swarget - Dadar East (TRIP M7753 dt. 18.11.12) of your Shivneri service (Bus no. 1105 seat no. 25, 26 & 32).
Unfortunately Shiv Sena Chief Shri BalaSaheb Thakre passed away on day prior to the journey and due to this all the shops were closed on the previous day & on the day of Journey Thus I could not take print out of e-ticket. Although at the time of Journey I was carrying a valid photo ID still I was not allowed to continue my journey as the instead on print out. I tried to convince the conductor (ID 106795 Mrs. Shirsagar) but she directed me to controller & then Depo incharge. On meeting controller & also Depo in charge, I again tried to explain them the issue and request to allow me to travel. They were firm on their stand on not to allow me to travel without print out. They further insisted to take a fresh ticket for same bus & seat for which I have already booked my ticket (Bus no. 1105 seat no. 25, 26 & 32). They also confirmed me that on my application to MSRTC the amount will be refund. On this assurance I took fresh tickets earlier46662, 46663 & 46664 for already booked same seats 25, 26 & 32.
For your convenience I am mentioning the details as below and also attaching soft copy of e-ticket & physical ticket both:
e-ticket: Trip no. M7753, Ticket no. 11221301, Date of journey 18.11.12, AC Shivneri, Departure time 16.00hrs. No of seats 3.
Passenger Details : Mayuresh Purohit, Darshana Purohit, Shreyash Purohit & (infant Mihika Purohit) Total cost : 1133.07Rs
Physical ticked : No. 046662, 046663, 046664, Bus no. 1105, Dt. 18.11.12 toatl cost 1110/- AC Shivneri Swarget to Dadar of 4 pm.
I would further request you to kindly consider this case with sympathy and accordingly also would request you to give full refund of the ticket as MSRTC has charges me twice for the same seat & Same Trip.
Regards,
Mayuresh Purohit
[protected]