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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

www.msrtc.gov.in

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Updated: Jun 24, 2026

Complaints 2466

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185

Unresolved

2281

Bad 😕 It seems that Maharashtra State Road Transport Corporation [MSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Maharashtra State Road Transport Corporation [MSRTC]

Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints(2466)

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Address: Lali apartment ghorpadi Pune Maharashtra

Jalgaon bus stand se sambhajinagar ke liye tikit liya lekin mashin kharbi ke karan mera taraf se pyemant to gya lekin tikit nhi mila contactor ne bola 24h me vapas mil jayega abi tk nhi mila...

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Respected Sir/Madam,
I wish to lodge a complaint regarding a failed online ticket booking on the MSRTC reservation portal.
The booking details are as follows:
Ticket No.: 19461545
Journey Date & Time:[protected], 07:00 AM
Booking Date & Time:[protected], 16:19:30
Payment Gateway: Easebuzz
Easebuzz Transaction ID: E[protected]TZTP
During the booking process, the payment was successfully...

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I am Ulhas S. Kalghatgi, a senior citizen age 75 years and 5months and 17 days, dob 10/12/1950, while travelling from Nerul to Pune on 27th May 2026,
was charged Rs280/-. Asper MSRTC rules I should have been charged Rs12/- only. Journey details as below:
date of travel - 27/05/2026
time of travel - 06:43:14
Bus details =- M3243, MH11BL9286
Name printed on the ticket S Y SADARE.

On my return...

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Address: A 104, Green Cove Apartment, Pagmala, Chiplun

Website: npublic.msrtcors.com

To,
The Divisional Controller,
MSRTC

Subject: Complaint Regarding Unhygienic Conditions at Aatpadi Stop

Respected Sir/Madam,

I am writing to formally lodge a complaint regarding the extremely unhygienic and dirty conditions observed at the **Aatpadi stop canteen and ladies’ washroom** during my recent journey with MSRTC.

Travel Details: Akkalkot to Chiplun br...

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I tried booking a ticket in the MSRTC website, and although the amount was deducted via Paytm, the website crashed with the error “java.lang.NullPointerException” and no ticket was generated.
This has happened multiple times. Please check and refund the deducted amount.

Transaction ID:[protected]
Amount: ₹325
Ticket Number: 13559137
My registered email: [protected]@gmail.com
Date & time...

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Address: Punawale,pune

Hi,
Inconveniences about the boarding location while travelling through flix bus from Pune to indore.
When I booked through the red bus I selected the boarding point at ginger hotel, mumbai Pune Highway. But the bus operator told to me to board from the wakad location in front of indion oil petrol pump.

While during change the boarding point I was with my family along with my kid and facing much problems.br...

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Address: plot no 47,KANNAMWAR NAGAR WARDHA ROAD

Dear sir,
I travel from chandrapur to Nagpur on dt 19th July 2025 @ 11.30 am.
I make online payment of ticket using paytm but conductor says there is some issue and he did not get payment. However payment of Rs 414 was deducted from my paytm. Conductor gave me helpline no and email ID.
My email got returned saying not in service and also helpline no, there is no option for refund.
Today I went to Nagpur bus station...

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Address: Ichalkaranji

Travel karad to hatkanangale wrongly two time payment done uip 122 rs
Conducter say refund done but not received any refund

My name vishnu pareek
Mobile no [protected]

Payment diduct from my bank account two times....

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I am writing to request a refund for my bus reservation, which was cancelled at the last moment. The details of my reservation are as follows:

Reservation Number: 7634216
Bus Name: NARSOBAVADI TO BOISAR VIA SANGLI
Date of Journey:[protected]
Route: RESERVATION FROM KARAD

I had booked my ticket online and paid the reservation amount of ₹ 497 on[protected]. However, I was informed at the...

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Address: 52 Rakshak Society Aundh Camp Pune 411027

Sir, Self and my wife travelled on 22/Dec 24 from Pune to Mumbai. The staff at the enroute stations should be more polite with the customers. This is stop at Aundh. They are arrogant and though they are doing nothing just sitting on mobiles, yet they feel and show they are very busy. Timings of the busses at various stations enroute should be clearly displayed. This would vary by a couple of minutes depending on the traffic.
2 You...

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Travelled from Pune to Nashik by bus number MH 12 Vf 9212 by 9AM bus

Bus stopped at Daulat Dhabba ghargaon which was extremely costly and food was tasteless.

The bus was delayed by hotel authorities as they did not give lock sheet to the driver due to which bus was delayed by 1 hour.

The bus driver was polite to everyone. I hope the bus authorities takes appropriate action for the Daulat Dhabba...

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I booked a ticket for 22nd March. Money got deducted but ticket was not generated. It is showing in failed ticket with voucher no. 1091117. I request you to please initiate refund....

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Address: Vidhyavihar colony plot no 15A,Shirpur 425205

I tried two times to book a ticket for the date of 1/02/2024 from Shirpur To Vapi payment get released but ticket not get booked, Payment diduct from my bank account two times.

Ticket type No: 412642 and 412514

Mobile No: [protected]...

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Address: Yashwantnagar, Nashik

Respected Sir / Madam,

On 07/01/2024 at time 12:21 AM . I booked my tickets of two of price ₹950 from Nashik Phata, Pune to Nashik CBS, Nashik . The payment had been done but I didnt recieve tickets.seen 9 days are oast I don't receive refund. So its my humble request to look into this matter and please solve it as soon as possible....

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I tried booking for eshivai bus from Sambhajinagar - Pune on 6/7/2024 but the amount (515) was debited but the ticket was not booked.
Customer care told that the refund will be madhe in 7 days but till today ( 15/1/2024) no refund is made....

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Address: Nashik

MSRTC Bus ticket was booked via online reservation system on 1st January 2024. The ticket amount was successfully paid to the MSRTC and I got the ticket booking message on my cell phone however, the ticket was not booked and it has been queued under the "Failed Ticket" section.

Now, It has been more than 10 days I am following up with the MSRTC but they are not responding. I have checked with the concern bank authority but...

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On 11 January 2024, I tried booking a ticket for 12 January 2024 from Pune to Nashik from the new MSRTC Mobile App. I booked the ticket, proceeded to payment and completed the payment. The amount was deducted from my bank account but the payment was not reflected on the App. This my ticket was not confirmed. I tried to contact MSRTC but all helpline numbers on their website were either busy or inactive or did not exist. I had to book another...

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Address: Pune

UPI Payment made and site refreshed to home page

Ticket not received | Money deducted - Please guide ASAP

[protected]@gmail.com...

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Address: Pune

I tried to book a ticket today, May 9, 2023, with the following details:

From - Vanaj (pune)
To - Riotela (Mahad)
Bus: 09:00 Swargate to Vinhere Goan

Seats Number: 3, 4, 5

I have booked an e-ticket via atomech (the MSRTC booking window). I used my UPI ID while booking a ticket. Total amount of Rs. 605/- cut from my bank account.

Merchant transaction no.: [protected]br...

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Address: Kharghar

Maharashtra

I tried to book ticket today,[protected] Time 14:29:56 with following details

login ID: nshadulla

From KHAG (KHARGHAR- PANVEL- RAIGAD
To DPLPST (DAPOLI- PATAN- SATARA)
Bus: 05:30 MUMBAI CENTRAL to DAPOLI via KUMBALE

Seats Number: 5, 4, 13, 18 (window)

I have booked e-ticket via atomech (Msrtc booking window) yesterday. I used debit card...

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