Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
1693
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
716
down
213

Customer satisfaction rating
1%
Complaints
1693
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (359)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Sort by:

Maharashtra State Road Transport Corporation [Msrtc] — double ticket charged for same bus

 Saheelmusic on Sep 20, 2019
I was traveling in b. E. S. T bus no. 162 from wadia hospital to worli village (Mumbai). I got on the crowded bus and took a ticket but when i saw there was an empty bus behind of same no. I got on that bus so i can get to sit. The conductor forced me to go back to the earlier bus or take a new ticket. Please help and reply. Was he right or i just got fooled for extra ticket?...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — mi bus kiti vasta yenar vicharnya sathi gelo hoto pan tya sahebani mala shivya dilya

 Bhima gavade on Sep 20, 2019
Georai taluka georai dist beed busdepo madhe bus kiti velane yeil te vicharnya sathi geto hoto ratri che 8 vajle hote date 20/09/2019 mi vicharle nashik la bus kadhi yeil te kahich nahi bole parat mi vicharle sir bus kadhi yeil nashik la janari tyani shivya dilya tula sangitlel kalat nahi bus nahi aahe madarchod tula kalat nahi ka mi bolo sir tumhi aase naka bolu te bole tu kay karche te kar tula kuthe bhetu sang mala khup ghan shivya dilya tya sahebanche name giri saheb aahe...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Maharashtra State Road Transport Corporation [Msrtc] — no bus for 1 hour

 himali phansekar on Sep 16, 2019
I am a regular traveller from vasai - thane and its been 2 months since there are issues with the bis survice we have to wait around 45 minutes to 1 hour to get the bus the bus depo controller when called gives very vague answers plus at one or two instances there were no traffic on the route still they said it is trafficed and so buses are late. I just dont understnad what is whmrong.

We people of vasai have limited option of travelling to thane. I hope you look into it asap...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus cancel by depo and i have done online reservation in it. so refund my money.

 Vishal2236 on Sep 15, 2019
Dear sir,

I have booked ticket from baroda (Gujarat) to taloda (Maharashtra) in baroda shirpur bus. But unfortunately it was canceled on 06/08/2019 i have also contacted msrtc helpline number for bus confirmation and they confirmed me that the bus was officially cancelled so i want refund my money about bus cancellations and i have also contacted to akkalkuwa bus depo for bus ticket submissions and submited it and tell him to transfer this ticket to shirpur bus depo as per talk with msrtc customer care. There is near about 45 days goes down till not response on it so i want to refund...
Complaint comments  Read comments [2]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — misguiding

 Nikhil8483 on Sep 11, 2019
I took a ticket from aurangabad for pune to aurangabad for my sister coming from pune but the bus incharge was not allowing her to travel even she has photo of ticket... And the incharge has printout of ticket details which is showing clearly that ticket is booked at the time of night they are misguiding lady... Such a shame full situation it was nobody was ready to help her......
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — akole (ahmednagar) bus depot

 Archana Lanjekar on Sep 11, 2019
Akole bus depot don't provide online reservation facility, why? Akole is taluka place so why they don't give online reservations facilities also. They don't give timetable on net
Tasech akole yethun pune w nasik yete janare passenger khup ahet tyamule kiman prati din sadar thikani janes sakali sandhyakal 3 te 4 bus freya niyojit karawyat. Pune sahi sayankali 5 nantar bus nahi mhanun khup fairly hote...
Complaint comments  Read comments Complaint category Law & Civil Rights

Maharashtra State Road Transport Corporation [Msrtc] — not got money back

 Avadhut Chougule on Sep 10, 2019
On date of 15-Aug-2019 I was booking ticket from MSRTC mobile app from my registered mobile number [protected]. Money is deducted from bank account but ticket reservation got failed.
Transaction Reference Number: [protected]
(Attached scrennshot below)

Requesting you kindly refund my money earliest.

thanks & regards
Avadhut Chougule
Mob: [protected]
E: [protected]@gmail.com...
Complaint comments  Read comments [1]Complaint category Banks

Maharashtra State Road Transport Corporation [Msrtc] — rto - refund challan not belongs to my vehicle

 AnuPals on Sep 8, 2019
Challan no. (Mumcm[protected]) belongs to mumbai for vehicle class: goods carrier (Lgv), but challan sent to my two wheeler number. However sent evidences photo also of heavy vehicle.
I paid this challan post that i recollected from evidence photo it is not pertains to me.
Request you to refund asap.

Also request to crosscheck other two challan without evidences/photos on my two wheeler number looks like belongs to mumbai location.
Challan no. Mtpchm[protected]
Challan no. Moff[protected]

All three i paid kindly refund.

Pallawi...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — driver dash my car right mirror at fountain ghodbunder road

 SuhasAmbetkar on Sep 7, 2019
At fountain ghodbander road, the bus dash my mirror at right turn from vasai to thane.
My car was stop in traffic and the shivsai bus (Mh 06 bw 0516) dash my car trying to move ahead. I was continuously honking and indicating him to stop. The co driver was also watching but didn't bother to make a stop.
I tried to follow him but his rush driving made me more scared.
Kindly look in to this. Such driving might led to some serious damage to property or life. The driver is responsible for all the life he is carrying in the bus.
Date - 7/9/19
Time - 10:45am
Location...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — want a details of my co-passenger

 Thukrul on Sep 7, 2019
Dear sir/madam
I have travelled on 01/09/2019 to aadivare ratnagiri with msrtc bus
But that time with communication with another person that person gives me a much important responsiblity, so now i am not having any details about that person but i have only the bus no. And seat no. Of that person
Destination : borivali to ratnagiri
Bus no. : bl 3142
Seat no. : 35 & 36
Age : 35 to 40
Gender : female
Plzz give me a details of that co-passenger or suggest me another link that can i find them much easier
I have mailed to msrtc but no...
Complaint comments  Read comments [2]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — reservation made but there is no running buses in between pune to kolhapur

 Dayanand bidve on Sep 6, 2019
I made a reservation in between pune to kolhapur for the date 12/08/2019 but actual there is no buses running in between pune to kolhapur so i must have return amount when i enquired on bus stand on that day i immediately cancel my reservation my reservation i d[protected] name bidve dayanand my mo no [protected] my gmail i d [protected]@gmail.com...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — misbehavior of st conductor

 chavan8228 on Sep 3, 2019
एसटी क्रमांक - mh 14 bt 1776, पनवेल ते पेन, दिनांक[protected] रोजी सकाळी 10:35 वाजता.
वर नमूद केलेल्या रोजी, वेळी आणि गाडीतून मी पनवेल वरून प्रवासाला सुरुवात केली. मी एसटीच्या मागील दरवाच्या डाव्या बाजूच्या आसनावर बसलो होतो. प्रवास सुरु झाल्यानंतर...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — poor system as well as nsp depot

 Sachin Koyale on Sep 2, 2019
Sir, nalasopara varun latur bus sodli nalasopara depot tune tynantr panvel la jaun return bolvtata... Tymchya system mule mazi family madhlya khup trass zala... Ladies and 2 year cha mulga hota... Tyna support karycha sodun the bhadhan kart bastat conducter. Conducter ult boktata tumchy mule amhala trass boltata... Hay mule msrtc madhun tarvel karuchi iccha hot nahi... Pls hycha feedback call karun he solve kara pls... Aashich seva karnar ka tarvelchi... Date 30/8/19
No-[protected]......
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — misbehavior with ladies and illegally force for new ticket

 Amol Shivaji Mali on Aug 30, 2019
Hello sir,

Today my wife and mother traveling to kundal from pune in swarget-tasgaon bus (Bus number mh06 8308.)
I had already booked ticket on online portal ticket no[protected]Trip no-sglm0007070) of time 14.15 pm. But bus conductor (Akash shankar dhotre batch no-73552) misbehave with ladies and not allowed booked ticket and asked for new ticket. And harrashed and asked to step down from bus. My wife also requested, they will show original id card at kundal bus stand. But he not listen.
My mother and wife, they had soft copies of identity card in mobile but bus conductor...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — people putting their stuff on seats for as if it's a legal paper

 Luckyhad's on Aug 30, 2019
I travel from st bus a lot, the very common thing i have noticed is that as the bus comes people waiting for bus put their stuff like (Hanky, bags, books, etc) as if they have booked the seats legally. If we seat on the particular seats the people starts fighting for their seats, i my self have faced this problem multiple times. I request you to take strict action against the same and advertise it as more as possible, so the people can't argue on the topic, thanking you...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — fare was charged and journey did not happened

 vinod_1987 on Aug 28, 2019
Hi team,

This is with regards to my journey in one of the msrtc bus on 9th august 2019. Bus no mh20 bl 3918. I boarded the bus at kalamboli junction (Near mc donalds). The conductor gave a ticket to swargate pune and charged me rs. 200 (Not having rs 5 change). The fare at ticket was mentioned as rs.195. The bus just moved 2 km till panvel depot and conductor asked all the passengers to get down as the tyre got punctured and he said that they are taking bus to depot garrage for repair at around 8:50 pm and will be back in 15-20 minutes. All passengers were waiting at depot for bus...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Maharashtra State Road Transport Corporation [Msrtc] — subject :-i am complaining about shivshahi schedule time deparching & e - ticket cancellation

 ssg1974 on Aug 26, 2019
On dated 25/8/2019. I have reserved e ticket of shivshahi my journey from mohol to pune. My ticket no. Is tn9p63808986 date 26/8/2019. But on that date shivshahi not arrived in their schedule time, after within one hour. I am traveling another bus. After that i wanted to cancel my e ticket, but e ticket is not cancel, there is message that please contact bus operator
So my complaint is how traveler cancelled their e ticket at the time of such situations...
Complaint comments  Read comments [1]Complaint category Schools

Maharashtra State Road Transport Corporation [Msrtc] — ticket get cancelled but not get refund

 vaishnavi mhatre on Aug 21, 2019
Dear sir/ madam

I have use your msrtc site for online reservation evertime. With guest user ragistratin path. Last 2 month befour canceld the ticket of travaling rought - jogeshwari rly station - chaul, borivali - murud bus, this ticket canceled but afted lot of calling i have not got refund till,
Today i have book 3 ticket for travaling rought - borivali - alibag - date 30/08/2019, - bus borivali - ravdanda - time 15.00 - amt - 405/- but cut money form my account and not get even cancelld msg in my email id, please raise the complint and give me compleint ragister no, atlist...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — refund of bus

 Ronpostman on Aug 19, 2019
Dear sir,
Trip number : ngrm0012006 approx. Boarding time : 05:30 hrs.
Ticket number : 38910365 transaction id : qcmp[protected]
Service start place : tarakpur service end place : kalyan
Passenger boarding point : tarakpur passenger alighting point : kalyan
Date of journey : 19/08/19 departure time from starting place : 05:30 hrs.
Bus service type : shivshahi no. Of seats : 1
Passengers information
Name age adult/child gen seat no seat status waiting list no quota conc. Code conc. Proof conc. Proof details
Rohan 29 a m 6 confirmed —...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivneri bus booking from borivali to pune didn't arrive

 golenikhil3 on Aug 16, 2019
Hi

Find the attached ticket. I have booked shivneri bus seat from boriwali 16th aug 201919:00 pm to swargate. I waited till 20:30 but bus didn't arrive. I contacted bus depot he said there is no bus from 18:00 pm and asked me to file a complaint for refund.
Please refund me the bus fare as soon as possible.

Ticket details:
Tk. No.38853561;nikhil gole;borivali na-swargate, p;16/08/19;ac;19:00;goregaon e-vanaj at 19:20;id-;f:1+h:0+c:0=t:1;s:16;rs525+conchg...
Complaint comments  Read comments [1]Complaint category Products & Services

Recently Discussed

(2 minutes ago)
Ghaziabad Development Authority [GDA]
illegal construction of my house top roof
(4 minutes ago)
Flipkart
my flipkart account has been blocked by you
(43 minutes ago)
Jvr Manpower
fraud job consultant
(44 minutes ago)
Likizo Services
services not provided as promised by them
(1 hours 1 minutes ago)
OYO Rooms
need refund for my booking system has taken my inputs wrongly

Featured Complaints