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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Last updated Dec 7, 2023
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Maharashtra State Road Transport Corporation [MSRTC] reviews & complaints(2344)

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S
sandipgujar101
from Pune, Maharashtra
Dec 7, 2023
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मी दिनांक ११/११/२०२३ रोजी पुणे ते satana या गाडीचे msrtc यांच्या app मधून तिकीट काढत असतांना मी २ वेळा तिकीट काढले व दोन वेळा माझ्या account मधून पैसे कट झाले परंतु तिकीट जनरेट झाले नाही त्यामुळे मी ऑफ line तिकीट काढले परंतु मला २ वेळा पैसे कट झाले व एक वेळाच refund (१२/११/२०२३ रोजि)मला मिळाला व एक रिफंड मला मिळाला नाही तरी १७३५ मला refund मला मिळावा त्या संदर्भात msrtc च्या सर्व email वर email केले परंतु त्यांच्या कढून काही प्रतिसाद आला नाही
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    vivekelinje
    Dec 6, 2023
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    I tried to book ticket today, 30 Nov 2023, 2010 at around 11:26 PM with following details

    login ID: vivekelinje
    From: Nashik
    To: Thane CBS
    Bus: 14:30 AC Shivshahi (trimbak-nashik-mumbai central)
    Seat: 13, 14, 17

    The amount 750/- (Transaction id: T23113023302818233990892 )was deducted from my wife SBI account but the ticket was not booked as the page displaying ticket and intimating passenger to print, did not appear.

    Also the ticket was not available in My Tickets.
    +1 photos
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      Arjunmaind
      Dec 3, 2023
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      Bus not stop at stop

      Subject: Bus Non-Stop Issue - [Bus Route/ NEW SHIVAJI NAGAR PUNe to CHHATRA.SAMBHAJINAGAR CBS - Date[protected] and time 8:30]

      Dear MSRTC Customer Support,

      I hope this message finds you well. I am writing to bring to your attention an incident I experienced on[protected] at approximately 8.30. I was waiting at the Yervada for the NEW SHIVAJI NAGAR PUNE to CHHATRA.SAMBHAJINAGAR CBS but the bus did not stop at the...
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      D
      diff_2013
      from Pune, Maharashtra
      Nov 30, 2023
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      Address:Mumbai

      I request MSRTC to make a stop for Shivneri Bus from Dadar To Pune at Sion as well.

      Right now after Shivneri boards from Dadar the next stop in Mumbai is directly at Chembur Maitri Park.

      It is inconvenient for passengers from other areas to all the way reach Dadar or Chembur. If they can stop at Sion it will be much better.

      Please enable a stop of Shivneri Dadar-Pune at Sion.
      +1 photos
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        D
        diff_2013
        from Pune, Maharashtra
        Nov 30, 2023
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        First of all I would like to comment that the frequency of Shivneri bus between Borivali (Mumbai) to Pune is very poor. Almost after 1.5 hours.

        So there’s a long wait time at the bus stop. Moreover on the Western Express Highway the stops are not marked at all. Only those who know it know it. There should be a marker or bus stop flag erected somewhere at the stop.

        Those who are planning to catch Shivneri at Vile Parle east, look for other options. This is because now they have started routing Shivneri from the Santacruz airport where it gets full. You will wait for hours at Vile Parle Sai Baba mandir and you will not get a seat in Shivneri.

        This is shared in the interest of Mumbai Pune travelers
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          M
          Monica Sathe
          Nov 28, 2023
          Resolved
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          Resolved
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          Address:Pune swargate

          I have Booked shivaneri bus from swargate to Vandana Thane for 4 passengers bus has left from swargate at 3pm and reached at khalapur food mall at 6.30pm Bus driver name Rahul Dagade not declared bus time for break then we get down for break and within 15min we came back and then we came to know bus has left without us Then we came to Thane to other bus of shivneri but this case driver fault completely
          +2 photos
          Nov 28, 2023
          Complaint marked as Resolved 
          I Mrs Monica Sathe booked Shivneri for Thane from swargate pune with my daughter and my friend with her daughter bus left at 3pm from swargate and reached at khalapur food mall at 6.3pm for break then we got down from bus for 15 min break and when we back we came to know bus was left without taken us bus driver Rahul dagde has not announced inside the bus while left from food mall we want refund for the same
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            S
            Swetali
            Nov 26, 2023
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            Buses are not on time. Conductor always misbehaves with customer.
            Buses are not at all on time
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              D
              Dnyandip
              from Pune, Maharashtra
              Nov 23, 2023
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              Address:Pune

              ID: Amit4496
              Bus: New shivaji nagar bus stand Pune to nashik (E Shivai)10.30 am 25/11/2023
              Booking Date: 23/11/2023 time: 11.44 am

              I was booking ticket for MSRTC E Shivai Bus starting from New Shivaji nagarpune Bus stop till nashik dated 25th november 2023 with Departure time as 10:30 hrs. After filling all the details and making payment via debit card i filled all necessary card details, the amount was deducted from my bank account but the ticket was not booked. I haven't received any ticket in my MSRTC account nor any mail from MSRTC.
              Ticket was booked for 1 people costing total amount Rs.525/-.
              Kindly initiate the refund in my respective bank account.
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                Chrayu
                Nov 21, 2023
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                We reserved a seat for pune in shriwardhan-beed st. From redbus app. Timing at my place nizampur pin-402120 was 8 am. But st went before time approximately 7 38 am. So my son missed st. It was mistake of driver n conductor. I attached e ticket.
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                  Shailya Gohil
                  Nov 20, 2023
                  Nov 20, 2023
                  This thread was updated on Nov 20, 2023
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                  Address:Thane

                  Dear sir/Ma'am,
                  I was traveling from thane to pune on 20th November at around 8:45 and I bought 2 tickets for which I paid 790 in which 760 was cash and another 30 rupees was gpayed to the collector whose name is Manisha Gund. We thought we lost our ticket but I'm pretty sure we kept the ticket with us and when we checked turns out we had a fake ticket which dated on the 1st of October while I never even travelled during that time. So I would like to file a complaint against Manisha Gund as she was extremely rude and she knew we had made the payment but yet forced us to buy another ticket please look into this. The bus station was thane, vandana bus depot. Thank you. I would've submitted the false ticket picture but she collected that ticket from us.
                  Also they were only accepting cash I usually pay by debit card but this time they said they'll only take cash
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                    Shivam113
                    Nov 20, 2023
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                    I booked tickets from Pune to Amravati on the MSRTC Portal for Shivshahi seater, but there was a problem with allocation of seats so I had to cancel them.

                    When I booked the seats (40, 41, and 3), the system showed different seat numbers initially (1, 42, and 43). This confused me, so I cancelled the tickets within a couple of days.
                    I booked the Front seats in advance so that I would not have to sit on last remaining seats, but due to wrong display of seat numbers I got last seats.

                    It's been 17 days since I cancelled, and I still haven't received my refund. This delay is causing me a lot of trouble. I really need my money back soon.

                    My Cancellation Voucher Number is 49050659. Please, I need your help to sort this out quickly.
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                      PriyankaMote001
                      from Mumbai, Maharashtra
                      Nov 18, 2023
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                      Bus was suppose to reach Maitri Park Stop @ 10:46 om but it came 1:30 hours late. After 1hour of journey the tyre got punctured so to fix the puncture 2hours were required at Panvel Station. After crossing the ghat, at Lonavla Stop passengers noticed 2tyres of the bus punctured. At 3:30am, again the bus was taken to remove the puncture. All the passengers were asked to stop at the Lonavla Stop. The bus was supposed to reach our destination stop at 6:11, but we waited at Lonavla Stop past 5hours.
                      A serious attention is requested to be taken as the valueable time of passengers is hindered as well as the booked tickets are no more valuable. To add on, the conductor also filled the bus with extra passenger than the actual capacity.
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                        Sanmati Uday Porlekar
                        Nov 14, 2023
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                        Address:Ichalkaranji

                        I was booking ticket for 2 seats from Ichalkaranji to Mumbai Central. Money deducted but ticket not booked. I logged as guest user as the user registration process has some glitch. So can I get my money back . I did transaction with Google pay
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                          Meenakv
                          Nov 14, 2023
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                          Date 13/11/2023 12.50.21 Shivneri bus M 6780 Mumbai Maitri Park to Pune Station conductor issued compulsorily 515 Re bus ticket to my 87 year old father. He is supposed to charge 10 Re.He cooly says you can file complaint if you want to. My father had aadhar card and Maharashtra Driving Licence as proof of identification. despite this the conductor wrongly issued ticket. please refund 505 Re
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                            Meenakv
                            Nov 13, 2023
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                            My father is a senior citizen 1937 born. At 12 56 pm at Chembur he was wrongly charged 515 rupees from Chembur to Pune. He has an aadhar card and driving license as forms of identification. The conductor at Chembur refused to accept his aadhar card and wrongly charged him 515 rupees instead of 10 rupees.Please refund excess amount 505 charged.
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                              Amaan05
                              from Pune Metropolitan Area, Maharashtra
                              Nov 13, 2023
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                              Broken seat in shiv shahi AC bus

                              The bus seat is broken! It is totally in recliner position not standing still making it very difficult to sit ! I’m on a 5 hour long journey, how am I supposed to sit when the bus is full and my seat is damaged ! It is so pathetic to see such a basic problem arising and worst part is officials not maintaining buses and solving these basic comfort problems . In a bus aren’t seats the most major part with the prespective...
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                              Nilesh Karkhanis
                              from Mumbai, Maharashtra
                              Nov 13, 2023
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                              I had booked ticket for 2 of Shivshai bus for the journey on 12/11/2023 from Vallabh Naagar to Parbhani. But instead, ordinary bus with bus number MG 20 GC 3512 was provided for the journey. As the fare of Shivshai is higher than that of Ordinary bus, I would like to have my refund for excessive fare. Ticket # 49253643 Trip # PBNL0002082 Date of Journey: 12/11/2023 Bus Type : SHIVSHASHI Boarding Station: Vallabh Nagar
                              Passenger 1: Nilesh K
                              Passenger 2: Radhika K
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                                Ksanket13
                                from Ausa, Maharashtra
                                Nov 11, 2023
                                Resolved
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Address:Ausa

                                Today I travelled from Solapur to Ausa from bus no MH 06 S 8696 a bus from Nanded depot.
                                I have a very bad travel experience and as conductor and driver dropped me 2km apart from my destination.

                                They are telling lies that bus will not go to the bus stand by saying that they dropped me around 2km away and then they went to bus stand with bus without me
                                +1 photos
                                Nov 11, 2023
                                Complaint marked as Resolved 
                                Today I travelled from Solapur to ausa from bus no MH 06 S 8696 a bus from Nanded depot. I have a very bad travel experience and as conductor and driver dropped me 2km apart from my destination. They are telling lies that bus will not go to the bus stand by saying that they dropped me around 2km away and then they went to bus stand with bus without me
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                                  PratikChothe
                                  Nov 8, 2023
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                                  Ticket no.[protected]
                                  This ticket was booked on 9th October, 2023 by MSRTC app. After that this ticket was not show in my tickets section in my MSRTC app. I was cancel this ticket because of sudden issue. But because of not showing ticket, I was'nt cancel my ticket.
                                  Please resolve thos issue as soon as possible.
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                                    Vaibhav rakesh khairnar
                                    Nov 8, 2023
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                                    Address:Asthi depo

                                    BUS NO. Mh 20 BL 2898
                                    FROM PUNE (12 pm) TO BEED
                                    November 08 11 2023
                                    BUS DEPARTMENT ASTI DEPO

                                    Conductor speak rudly and she told me bus was my home not speak much more and my ticket is 425 i gave 450
                                    And she return only 20 . This is not good reaming money was not gave me
                                    This time suffer is such stupid

                                    Please complaint this conductor and action otherwise I will report on mstrc conductor
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