Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

To,
The Divisional Controller,
MSRTC

Subject: Complaint Regarding Unhygienic Conditions at Aatpadi Stop

Respected Sir/Madam,

I am writing to formally lodge a complaint regarding the extremely unhygienic and dirty conditions observed at the **Aatpadi stop canteen and ladies’ washroom** during my recent journey with MSRTC.

Travel Details: Akkalkot to Chiplun br...

Hi,
Inconveniences about the boarding location while travelling through flix bus from Pune to indore.
When I booked through the red bus I selected the boarding point at ginger hotel, mumbai Pune Highway. But the bus operator told to me to board from the wakad location in front of indion oil petrol pump.

While during change the boarding point I was with my family along with my kid and facing much problems.br...

Dear sir,
I travel from chandrapur to Nagpur on dt 19th July 2025 @ 11.30 am.
I make online payment of ticket using paytm but conductor says there is some issue and he did not get payment. However payment of Rs 414 was deducted from my paytm. Conductor gave me helpline no and email ID.
My email got returned saying not in service and also helpline no, there is no option for refund.
Today I went to Nagpur bus station...

Dear Sir,

I am writing this to inform you that on Faltan bus stand the Nathjal bottle is charged at rps 20.

I have many times reported this to the depot incharge but he has not taken any action on the same.

Kidnly note the same and take necessary action against the stall where this is been followed.

Regards,
Shamal Kamble
[protected]...

Theft at bus stnad and strict measures to avoid these incidents by mrstc administration:
No cctv setup available at mela stand.
Insufficient police staff at mela stand.
Mela bus stand, nashik city, maharashtra is becoming trap for innocent residents in nashik as well as outsiders travelling to all part of maharashtra from nashik city. It has been observed since last one month (Since march 2025 till date) there are numbers...

I am writing to request a refund for my bus reservation, which was cancelled at the last moment. The details of my reservation are as follows:

Reservation Number: 7634216
Bus Name: NARSOBAVADI TO BOISAR VIA SANGLI
Date of Journey:[protected]
Route: RESERVATION FROM KARAD

I had booked my ticket online and paid the reservation amount of ₹ 497 on[protected]. However, I was informed at the...

Samruddhi Mahamarg:
total toll deducted was 1080 rs on 31-jan-2025, it should be 105 rs
entry was at sinner and exit at igatpuri.

CAR number: MH05FP7981
Please refund remaining amount.
contact: [protected]...

Sir, Self and my wife travelled on 22/Dec 24 from Pune to Mumbai. The staff at the enroute stations should be more polite with the customers. This is stop at Aundh. They are arrogant and though they are doing nothing just sitting on mobiles, yet they feel and show they are very busy. Timings of the busses at various stations enroute should be clearly displayed. This would vary by a couple of minutes depending on the traffic.
2 You...

I have appplied for alteration of Vehicle by paying necessary fee twicely but RTO authority has not accepted by application hence i have cancelled my car alteration but neither i have been refunded my processing fee nor RTO -Vasai has removed from their Govt .RTO side
so this my humble request to remove the same from my vehicle registrtion No. MH48AW8083 in the name of Ramchandra Vishwanath Gorhe residing at E-2, Vaibhav Complex Building,...

Booked my ticket online for bus Mumbai Central to Satara on 20.12.2024 . Scheduled arrival at Dadar at 10.10 pm ( 20.12.2024) but bus not reached till 11.55 pm.

Standing for 2 hours . It's terrific experience.

Very bad experience. What's the use to book ticket online with extra charges . MaSRTC should compensate

Shrikant Devkar [protected]...

Dear team,
my name is mahesh n mali
cell no [protected]
ticket number 6335485
my ticket booking for thane to malegaon on dated 13/12/2024 as per s.T timetable bus diparchal from thne to shegaon on 09:30 am need to diparchal but till 10:36 am nothig any alouncement for bus late and any proper resion for bus late.
Kindly provide prper service and maintan proper time table ....

I booked a ticket for 26nd October. Money got deducted but ticket was not generated. It is showing in failed ticket with voucher no. 5114834. I request you to please initiate refund.

Dear MSRTC Team,

First of all, I am not expecting this type of pathetic service given to customers by MSRTC. Writing this email because today I faced a lot of issues with my travelling.

Issue :
1. I booked my ticket via the MSRTC official app on[protected]:07:04 PM.
Schedule date is[protected]:09:00 PM
Route : Boisar to Narsobawadi
Boarding point : Virar Phata

2. I reached the boarding point before time and waited for an hour. Bus has to reach at least by 07:30 PM unfortunately there is no route update.

3. After waiting 45 minutes I decided to contact the toll free number [protected] but the call was not getting connected.

4. I have gone through MSRTC websites and tried below numbers but no response.
Dc ST Palghar - Ajit Gaikwad - [protected]
Boisar bus depot Manager - [protected]
Mumbai Central ST depot (Sachin) - [protected]
MSRTC - Software support - [protected]
All above numbers I got from complaint hub and MSRTC website.

5. Finally I decided to go back home and after reaching home I received a call from Mr. Devendra Shelar (may be bus conductor) [protected] at around 09:00 PM and he informed me that the bus departed from Boisar depot. I have updated him that I am going to cancel this travel ticket due to your issues. Unfortunately I am not able to cancel this ticket because it's in progress.

I am really disappointed due to the poor service by the Boisar depot and this is not the first time. In Dec 2023, me and my family faced this similar issue with the same depot on the Boisar-Shirdi route. The reason was the same. The bus was 1.30 hrs late due to the breakdown.

Requesting you to, please check this issue on priority cause this is a pathetic service provided by the MSRTC Boisar depot and customers are panicking due to their issues or miscommunications. You can proceed for my refund, if possible.

I am attaching my MSRTC booking ticket with this email and complaint number which I raised from Grievance Redressal System. As a citizen, I am expecting a positive response on this e-complaint.

Your complaint has been registered successfully Use the reference number below to view the complaint
Reference number: 16577

Regards,
Thanks & Regards,
Roshan V. Lanjekar
+91 [protected]
E-Mail: [protected]@rediffmail.com

I have applied for renewal of my driving license on line through SARTHI PARIVAHAN on 16.02.24 and up loaded all necessary documents along with payments of all charges. BUT as on today 23.06.2024 i have not received my renew license. Details of my application is as under.
APPLICATIION NUMBER.[protected]
Name- Ramesh Vora
Father name- Mansukhlal Vora
Birth date.01.02.1948
RTO. MUMBAI EAST
I request to look into the matter. On line it shows licence is renewed but not send.
Thanks
Ramesh
Mob. [protected]
[protected]@gmail.com

I have lost my bag today 31st may 2025. Bus number is l6796 conductor name is n. S. Thombare. I took the bus from parel to lonavala. Please help me to find out my bag, my contact no is [protected]. I have tried calling customer care, but no body response. I humbly request you to please help me to get my bag.
Thank you
Devendra worlikar

Dear Sir

It pains to bring to your kind notice about the rude behaviour of Mr. Rajendra Marathe on asking the documents of my special child (Disable kid) Mst. Soham Prafulla Walhe

My son Mst. Soham Prafulla Walhe is special child (Suffering from Autism Spectrum Disorder with 99% hearing loss) certified by medical officer health vide his UUID No.MH [protected].

Copy of the certificates are enclosed for your kind perusal.

My self my wife and son was travelling on bus no MH 20 BL 3517 from Chalisgaon to Dhule on 26th May 2024 at around 7.00am from Chalisgaon.

While boarding the ticket we have shown Mr. Rajendra Marathe all his certificates and UUID issued by Dept of Maharashtra in order to get the concession fory son and as a gurdian for myself.

Mr. Marathe argued us that guardians can not be concessioned as we do not have any concession form. Just for your information we are getting the concession at Railways and Air ticket bookings also while travelling to other states we use to get the concession on same IDs but Mr. Marathe was adamant on seeking the document we requested him many times and showed all evidences without success.

He was firm on his decision informing us that his superior will take action against him. He alsoentioned that we should carry the file of our son having all documents.

Sir, Undersigned is also working in Central Government (Department of Commerce govt of India) I requested him that we will explain this situation to his superior whenever they ask but he was not in position to listen and asked us to pay full ticket amount of guardian to him.

Anyways we have no option but to buy the ticket.

We request the concern depot manager to councel Mr. Rajendra Marathe not to harass the passengers of disable kids seeking all documents for sale of small amount.

This rude behaviour of Mr. Marathe caused us a mental truma and unnecessary harrassment

We request you to acknowledge this mail and take serious action against such conductors.

I am ready to confront this situation in front of Marathe in presence of your superior of State transport department. I am available on +91 [protected].

Dear MSRTC Customer Service,

I hope this email finds you well. My name is Aniket Raju Gotmare, and I recently booked a ticket on your website for a journey from Pahur (Jamner) to New Shivaji Nagar Pune. The booking details are as follows:

Ticket no: 2502631
Date of Travel: 23rd May
Boarding Time (as mentioned on the ticket): 21:10

However, I am writing to express my disappointment with the service provided. On the day of travel, the bus arrived at Pahur (Jamner) at 10:30, which is significantly later than the scheduled time. To my dismay, the bus did not even stop at the designated spot (Pahur), despite my efforts to catch it. I also contacted the Jalgaon bus depot at the number [protected], but the response was unsatisfactory.

Given the inconvenience caused, I kindly request a full refund of Rs. 785, which I paid for the ticket. I have attached a copy of my e-Reservation Ticket for your reference.

I appreciate your prompt attention to this matter and hope for a swift resolution. Please let me know the next steps for processing the refund.

Thank you for your understanding.

Sincerely,

Aniket Raju Gotmare

I travelled on 20 May 2024 from Swarget to Kolhapur by Shivshahi bus no MH6 BW0197 at 8 am from Swarget it brokedown at Pargaon reason gear not operating it reached Kolhapur at 3pm.
2) on 21 May 024 I travelled from Kolhapur by Shivneri which started from Kolhapur at 12:45 pm and brokedown at Nagthane MSRTC authorised hotel before Satar reason cooling failed
I suffered breakdown on both the ways in my Pune - Kolhapur so failure rate being 100 percent I will suggest don't allow the bus to operate wihout maintenance certificate
I demand full refund of ticket I paid 500+525
Ticket details
Pune Kolhapur[protected]/05/24 07:50:44 RS 500
Kolhapur to Pune[protected]/05/24 12:33:38 RS 525

Today i book tickt dt 22.5.24 seat no 18 but the ticket is not generated and payment is deducted in my account plz do the needful action.

Hi, Pune to nashik msrtc shiv shai .. I paid ticket amount from gpay my payment got didected from account but ticket not get booked.. adding screenshot of gpay.

I took another ticket through phone pay amount got didected also ticket received. Adding screenshot of phone pay.

Please refund my gpay amount.