Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1298
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
573
down
178

Customer satisfaction rating
1%
Complaints
1298
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (254)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus complaint

 Snehadha on Dec 17, 2018
I am travelling from pune to panjim. The bus is extremely filthy, it seems it was never cleaned. It keeps stopping every one hour which is not menty online.in the middle of the journey, the driver switched off the ac, the whole bus became one oven chamber and the conductor's attitude is completely lax and very rude. This is one of the worst services provided for the money they have charged....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — I am complaining about non stop bus satara to stwargate

 rahuladagale on Dec 15, 2018
Sir
There is a non-stop bus from satara to stargate in every 15 minutes as per your time table which is displayed instand.
But you have not followedthat time table resulting long que and crowd. People are waiting for bus reservation for more than a hour. Ticket seller person doesn't behave like a public servant. He is not followed time table. He prefers shivshahi bus which is costly.
We always face this problem plz take necessary steps to get solution...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — late bus rude behavior not stop for morning utilities

 ajaysangole@gmail.com on Dec 15, 2018
Today i traveled pune to nagpur by bus msrtc sleeper coach pricey1985/- schedule time of arrival 8:40 still 10 am vehicle not reached to destination. Morning it should stop somewhere to do morning work but driver denied to stop saying it will go late actually stop shouldn't be more than 20 minutes but who will tell him god knows. Rude behavior. I thought govt bus will work smooth but still old red bus behaviour please help...
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — extra fare charged

 Sourabh Chile on Dec 14, 2018
I did online reservation for 4 adult seats from swargate to sambhaji nagar kolhapur
Ordinary express total fare of rs1220 (Ticket number[protected]. But the bus was cancelled and 4 seats were adjusted in semi luxury till cbs kolhapur (Not sambhaji nagar, for that i had to pay 200 for rickshaw at 1am). Base fare of semi luxury was 385*4=rs1540. I was asked to pay additional rs376. So now i paid total amount rs[protected]+376). Asking clarification on this extra charges was not answered.
Seat were arranged after waiting for 3hrs at swargate that too because all passengers started shouting...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — ticket no. 35627277

 Suhas Bedekar on Dec 13, 2018
I have booked above ticket, from my mobile app. I would like to cancel this ticket, booked for 24 dec 18, from chiplun to pune by shivshahi bus, since i have reschedule my journey for 23 dec 18 from ratnagiri to pune by shivshahi sleeper bus. I am a senior citizen and ex defence person.
No option is available for cancelation, if booked from mobile app, as of now.
Please address and resolve, this issue, at the earliest, before i loose my money....
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — about bus service and staff

 Geetahosang on Dec 13, 2018
Yesterday i was booked on the 12 noon shivneri bus from swargate to borivali. My alightling point was balewadi at 12.22pm. I reached well in time but there is no sign or information on where exactly one has to wait for the bus. After 45 minutes i went ahead to the wakad bus stop where i was told that if at all the bus leaves on time, it will arrive only after 1pm. It was 1.10 by then. No one was answering the calls at the swargate number. Finally at 1.45 i get through only to be told that the bus has just left at 1 pm and will arrive by 2 pm. The bus number 9760 finally arrived at 2.20 pm when the...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — inconvenience of monthly pass & denying of difference of luxury bus of msrtc

 Tushar Dhabe on Dec 11, 2018
Today 11/12/2018 at 7:30 am i have seated in luxury bus of msrtc for travelling parbhani to jintur in bus no. Mh20 bl3611 parbhani risod. I am regular traveller with msrtc regular. Pass from last 14 years. Conductor of the bus denying to giving difference ticket as to luxury service while other luxury buses had given me the differences of that. It is not fair to exploit customer this is given me mental and economycal harassment. So please justify me & clarify it.
Regards -
T. G. Dhabe
Mob. No. [protected]
Pass no.[protected]
Identy card no.[protected]
Todays...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — depo manager beat passenger

 Jagpatil on Dec 9, 2018
Dear sir,
I enquired bus from nashik to pune at nashik new bus stand. Upcoming bus timing was not matching so i requested for previous bus timing for my future travel. But enquiry department refused me to give any details on this.
I again requested them and thereafter depo manager came and me some random questions,. I explained him all the request. But he started threatening me like why you want this extra info, you couldn't ask such questions to depo manager. On my further request on bus timing he raised hand on me and beat me.
I asked for his token number for complaint...
Complaint comments  Read comments [3]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not listed any night express or ordinary buses for booking from dhule to pune and pune to dhule in night.

 Quazi Aabid on Dec 9, 2018
Respected sir,
All shivshahi buses are online for booking at night from dhule to pune and from pune to dhule.

Not any ordinary bus or night express bus available for booking at night. Why?

We are poor peoples and we are not afford shivshahi bus.

We have gone to pune by bus from the bus stand but very very huge rush in chopada to pune bus every time. Every time we are facing the problem of seats and we are going to pune in standing situation. Every time we have a huge body pain during this journey.

So please be available the buses...
Complaint comments  Read comments [1]Complaint category Municipal Corporation

Maharashtra State Road Transport Corporation [Msrtc] — re: refund against ticket reserved on 06-12-2018 to come to pune at 07:00pm

 NARAYANASASTRI NATARAJAN on Dec 9, 2018
Dear sir,
My wife and self waited for msrtc ac shivneri at 07:00pm at maitri park, chembur for about one and half hour on[protected]Thursday) against online reserved tickets. There was not even a single ac shivneri bus through wakad to aundh. Fortunately, a couple of ac shivneri buses were passing through that stop. As we waited for more than an hour, we requested the ticket examiner to allow us to travel to swargate or pune station ac shivneri via chinchwad. He informed us that we are not allowed to travel any ac shivneri except through wakad. Kindly tell me how long we can wait in a...
Complaint comments  Read comments [2]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — not properly behavior of conductor

 adi27.khedikar on Dec 8, 2018
I am traveling in vehicle no. Mh 40 n 8901 which is going from nagpur to devari. Conductor is rude with much attitude that he doesn't take any other person than devari. He is saying bhandara buses are much more leave the vehicle right now and go with another vehicle if you want to go to bhandar. I don't understand is this behavior is good for your company. If someone is going for deveri he is ready to stop anywhere he want but if you are not going then he is shouting on people's. This is happening always with your buses. Help us or stop such service....
Complaint comments  Read comments Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — bus delay regularly

 Dipak Wanve on Dec 7, 2018
Sir,
We i am and our some teachers and students daily travelling since many years by
Wardha to amrawati (By arvi route) bus time - morning departure time from wardha
6.00 a. M. Wardha depo.

But after diwali 2018 bus is not coming on time and we are (Passengers) can not reach our destination and to our duties at time, that was never happens before that, so plz we r requesting solve our problem. Because many people depends on that bus....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — about msrtc app

 shri harihar on Dec 7, 2018
Respected sir,
I am sales and marketing person. My msrtc app login was not opened. So my huble requiest to you plz do accept my login id and passward. On app they show invalid id and password. Give me solution for msrtc booking on regular basis. My contact no [protected]
When i am login app show invalid id and password. My mail id loharshrinivas@gmail.com plz send link for correct my id and password...
Complaint comments  Read comments Complaint category Health & Life Insurance

Maharashtra State Road Transport Corporation [Msrtc] — full fare collected instead of half fare

 Jvkumar333 on Dec 7, 2018
As i was travelling to pune from shirdi with my wife and children my elder daughter was 11 years 7 months on[protected] i requested the conductor to issue me two and half ticket but he refused and asked for the proof i provided original aadhar card and birth certificate soft copy he didn't recognize the birth certificate and issued the full ticket so i please kindly request you to take certain action on him this conductor no is 33431....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — complaint against bus driver and conductor for misbehave

 Alok Kolhe on Dec 7, 2018
Dear sir/mam

My name is alok kolhe today i am standing at sangamner bus stand and waiting for bus to travel at nandur shingote that time at 14:55 at afternoon shrirampur - nashik bus comes in bus stand and i sit in bus bus when conductor came he said that only nashik passenger's have to sit and others have to find another bus to travel between sangamner to nashik that time i asked to conductor why we have to find another bus as this bus have more than 10 empty seats he brutely said that this bus have no stops for nandur shingote, i said why this bus has no stops he said dont ask me...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — msrtc shivshahi bus driver indecent behavior

 Hiba Maldar on Dec 7, 2018
I am currently travelling in msrtc shivshahi bus... From sangli to pune. The driver's batch number is 18120 kolhapur. The driver has been using way way way too much horn. N when asked to use in consideration of others he has very rude behavior. Also... He went shouting on everyone and spoke very rudely to senior citizen passengers for climbing in hardly 2 mins late. Considering the snack stop had improper washroom and service..

Please ask your drivers to follow traffic rules and not run the bus recklessly putting people's lives in danger....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — about the non working of mobile charger points and cleanliness

 Dr Umashankar Prakash Vishwekar on Dec 6, 2018
Dear sir,
Dr Umashankar Prakash Vishwekar, my tikit no is 3562 am traveling regularly from kolhapur to Beed. I have never seen the charging point in working condition in shiwshahi sleeper coach bus from kolhapur to jalna. Today on 6/12/2018, the bus was late by one hour on kolhapur plat form. The cleaning and washing of the bus is not done properly from so many days. All of the births are full of dust. The window glasses are in very bad condition. Most of the disgusting thing was the arrogance of drivers. When I asked them the number of Manger or competent authorities to complain about the...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — ...!! 04/12/2018

 DevreAnil on Dec 5, 2018
नमस्कार

मी अनिल देवरे नाशिक शिंदखेडा बस नंबर mh 20 bl 1545 या गाडीत प्रवास करीत होतो सदर गाडी नाशिक ते शिंदखेडा अशी होती मालेगाव स्टँडला गाडी लावली होती त्यानंतर गाडी पूर्ण स्टॅंडिंग होती पास धारक विदयार्थी त्या बस वाहक लेडीज लेडीज...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — query no.003-666-707 not being entertained more than 3 weeks now

 Vinita Rajesh Pable on Dec 5, 2018
I've raised a refund request due to non-arrival of bus at boarding point (Vaduj). The relevant query no. Is[protected]. It has been more than 3 weeks now, but neither the customer care or the help desk is taking look at this query.

I had booked a ticket to travel using msrtc bus, but the bus simple didn't arrive at boarding point, hence i filed a refund for the ticket. I've sent numerous e-mails and called them so many times to get process the refund but received no positive response.

I need to get my refund processed online at earliest....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — reservation booking refund due to delay of bus by 2 hours

 Dattatray Raut on Dec 4, 2018
I am amruta raut, i had booked shivshahi bus ticket from shirwal to pune on 4th dec 2018. Bus timing was 9.40am and boarding point was shirwal.

Bus usually reaches on time i was waiting at the stop till almost 11 am and was constantly trying calling swargate office. Call connected but no informatin about bus.

I took another transport at 11am due to my appointment was booked in pune hospital.
Last i received phone call at 11.10 am that bus will in 40mns to shirwal but as i had appointment in hospital at pune i told them i already left.

So for this...
Complaint comments  Read comments Complaint category Public Transportation

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