Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
1573
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
664
down
201

Customer satisfaction rating
1%
Complaints
1573
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (325)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Sort by:

Maharashtra State Road Transport Corporation [Msrtc] — s.t drivers complent

 Rahul Duraphe on May 19, 2019
सर, मी MH.14.BT 5052 महाबळेश्वर - वाई -मुंबइ
ह्या S.T.ने प्रवास करत आहे.मला भूमीकर चौकात उतरून पुढे मिटींगला जायचे होते.बस खेड शिवापुरला धाब्यावर थांबली.ड्रायव्हरने सांगितले 10 मिनिटे थांबेल पण बस विनाकारण 45 मिनीटे थांबली. 10 मिनिटे थांबणार...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — pathetic delayed service and rude behavior by attending staff of swargate

 Rohit Nikambe on May 18, 2019
I reserved a ticket from hadpasar to solapur time to board was 8.16 I got my bus at 9.50 when I tried to complain about this the person who attended my call at swargate stop was being very rude with me kindly tech some manners to your staff and get them disciplined cause on current market this is not tolerated at all that guy was not deserving his salary dream by our taxes and services...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — paying double charge for travel

 Krushna Wakle on May 18, 2019
I get in bus from solapur and take a ticket upto omerga. But at Naldurg stop bus get failed and i get in another bus that time conductor have not given any advice . Further next bus condictor demanding full ticket instead of applying extra charge. He said previous bus was day ordinary and now you are in night express. However both the buses are same in colour, confort, speed, etc. I picked bus Naldurg AT 09:00 AM. Hope i get satisfied to your post action. Thank you....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — conductor charged a one more ticket for reasoning the soft copy of e-ticket is not valid

 mukundsb on May 18, 2019
Dear Sir,

My family is travelling from Mumbai (Parel Depot) to Ghodegaon today dated 18/05/2019. Bus no. MH-14 BT-2329, Conductor Mr. Dusane.
E-ticket no. 37741431
My wife showed a Soft Copy of E-ticket to the conductor Mr. Dusane.
He argued with her and said to buy a new ticket as this is soft copy of E-ticket is not valid.
Somehow she logged in to the site and showed him an online booking.
The conductor Mr. Dusane charged a ticket to senior citizens and poor passengers who couldn’t sign in online but having proper E-ticket (forwarded on WhatsAPP)...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — no bus

 Santosh Bashetti on May 18, 2019
Iam Santosh Bashetti staying at Vashi need to go to kharghar so waiting for ST Dadar to Panvel bus from 5.30am complete one hour but not a singke bus has come ... Its 6.30am now...
Mea while only one ST bus Dadar to Uran went...its so inconvenience for oeoole who want to travel by public/state transport.

Concern authorities pkease look in to matter it will be great help for.common people....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi fare too much fare but much worse facility ....spoiling name

 raheel mirza on May 17, 2019
I am frequent traveller from Nashik to Aurangabad but most of the time shivshahi bus dont provide charging point even fare is too much but facility given are very worst why dont shivshahi which premium bus of MSRTC people dont work to the end what kind of managment looking for premium facility if this is premium then what about other buses ...you fooling people by overheading chrges and poor facility i know no body wil care about my this step still i feel like Sharing this and you succefully manage to customer satisfaction of 1% ...fooling innocent and helpless people.....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not answering phone call

 Yashaaradhya on May 15, 2019
On dated 15 may from evening 8:00 pm on wards we are trying to call Borivali nancy colony telephone no on [protected] but we are not getting any response from there side. Even telephone is not ringing . MSRTC buses was delay 3 to 4 hours. People were trying to get proper information nobody were responsible we had called Mumbai central officers even they had also not given any proper answer. This happens due to delay of ST bus....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — poor technical service and support

 Sourabh Raorane on May 15, 2019
I booked 4 shivshahi seats from panjim to kolhapur on 14 may 2019 for the bus on 15 may 2019. Firstly money got deducted and ticket didn’t came on my email. Then i had to call customer care for it. They too were such a busy that 15 minutes no one was available on call. Later when they received call they gaved me ticket number and asked me to email to msrtchelp&gmail.com. After 2 hours ticket came. Now i had to cancel 3 tickets out of 4 due to family emergency. I tried login to my portal it said activate your account to login. No activation link was came to email i’d. I also wrote email for technical...
Complaint comments  Read comments [1]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — misbehaviour by the driver

 balasahe N on May 14, 2019
This I to com0laont about the bus driver

The bus was borivalli kolhapur MSRTC
MH 04 JK 2515
SHIVNERI BUS

I got from pune my destination was satara

There was 2 drivers in the bus
1 was driving another was near him
The another driving came to my seat and told me to get up I asked - why ? then he says I want to sleep here that's y !!
Then I protested, he started abusing me and telling you stand and go I.want to sleep, so you have to get up
But I didn't got up as after paying the fair, I have all the rights...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — amount debited but seat not reserved

 jamilgshaikh on May 14, 2019
I have booked the msrtc tkt on dated 13.05.2019 for traveling on 16.05.2019 satara to swargate at 7.30 am.in this regard amount debited my credit card but ticket not booked. (Bill desk)

I again try on dated 14.05.2019 amount debited thorough sbi net banking but ticket not booked. (Bill desk)- ref. Id - gagdhoqgo

Please deposit my amount in my account....
Complaint comments  Read comments Complaint category Credit Cards

Maharashtra State Road Transport Corporation [Msrtc] — schedule delay of shivshahi service of msrtc daily

 Swaraj2304 on May 13, 2019
I had booked my ticket for journey from pune to aurangabad online. Msrtc shivshahi bus scheduled at 14:30 was late and further schedule is delay. This is not one day problem. There is always inconvenience with msrtc schedule for shivshahi service pune to aurangabad.
Please look in to it and resolve this problem as soon as possible. All the passengers has their own schedule and due to this poor service from government organisation is really hilarious....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — conductor not giving tickets

 Sonu Chadokar on May 13, 2019
There is a st bus (Mh-40 aq 6155, from amravati to bhopal.in this bus conductor never gives tickets to the passengers and all that money goes to his pocket. As this bus runs out of maharashtra checking are not done often. Every day that conductor would be earning thousands of black money besides its salary. When asked for ticket he started arguing with a lady. I hope special steps would be taken....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus driver arrogant

 [email protected] on May 12, 2019
Dear sir,
I want to bring to your kind notice that today on 5/12/2019 bus number mh20 2705, route from paranda to swargate arrived at karmala bus stand at 5:35 pm and the bus driver got rude arrogant and angry on all the passengers sitting in this bus because one of the other bus arrived at the same time and hence the bus driver asked the passengers to vacate the bus stating the bus is cancelled. The issue happened because the driver wasn't happy with the other bus which also arrived at the same time on the karmala bus stand.. The concern is the passengers have to suffer because of the internal...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — complaint about ashwamedh bus service

 Sharvaree Sadadekar on May 11, 2019
I am very disappointed with the service. I am on my way from mumbai to pune. Its already been 4 hours and have not even reached half way. The driver is also very rude. Please stop your service if you cannot maintain any professionalism. I am a regular traveller and it does not take # 6 hours to reach pune from mumbai, especially after i have shelled 540 bucks for a ticket. You are just ripping off the customers and i am going to suggest people to not use your service....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — allowed to keep courier packages on passengers seat.

 Azharq19 on May 10, 2019
On two of the seats courier packages have been kept making the passengers stand.
When asked to conductor he told that they have taken the ticket.

I want to ask to msrtc is it a passenger bus or a courier bus to whom they are giving the transport facility in which they are allowing to keep parcel on passenger's seat and allowing passengers to stand for hours.

I need a serious clarification from msrtc on this.

Bus no:mh 40 aq 6301

And more over i called twice msrtc helpline [protected] to register a complaint but they just simply not...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — funds deducted but tickets not issued

 Ajay7678 on May 9, 2019
Dear msrtc,

I have done online booking on 23rd feb 2019, from swargate to sangli for shivshahi services.

Amount of 978.63 has been deducted from my icici bank account, but tickets has not been issued for this this transaction.

After this transaction failed, again i completed same transaction with the help of sbi bank.

Till date failed transaction of icici bank has not been credited to my account.

I have been following up on this from last 2 months, till date amount is not reversed...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — ticket charge

 Priya1412 on May 8, 2019
Hello another complaint regarding bus
On monday evening as usual took bus from infosys phase 2 to dange chowk but the conductor gave bus ticket from hinjewadi gaon which is 10rs but i paid him 15rs (Infosys phase 2 to dange chowk) when asked he was like its ok then i asked about the 5+5 = 10rs as i took 2 tickets he ignored and went ahead and did the same with other passengers.
And what i heard is this condutor is usually involved in such kind of activity.
I request a immediate action against this kind of activity....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — no bus for bookings

 NehaNevase on May 6, 2019
Dear msrtc

There are no ordinary express buses for pune - baramati as well as baramati - pune
Only shiv shahi bus are available.

Shiv shahi bus are not at all clean and feel like vomiting. Curtains are not at all clean. Very bad experience i had.ac also dont work properly.

Kindly request you to provide ordinary express bus for this route

Thanks,
Regular traveller...
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus is extraordinary late

 Nitin O Loya on May 5, 2019
Sir, shivshahi bus which starts from amravati to pune at 6.00 pm comes late daily at akola. Akola time is scheduled as 7.55 pm. But till 9.50 pm also bus didn't came. When we enquired then operator at akola told that this bus comes late daily after 10.00. If it is habitual and happening frequently them either action must be taken against person at fault as we are wasting our time here. Or bus timing must be changed.

Regards nitin...
Complaint comments  Read comments [1]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — not followed timing schedule due accelerator cable failed

 SharadGholap on May 5, 2019
Shirdi to pune
Mh-06-s-8962
Boarding from loni
Destination - shivajinagar
Complaint-

Speed is very less.
Due to the failure of accelerator cabe bus was stop for half an hour.
After that bus was stopped for 45 min at fountain hotel.
I requested to give me boarding in another bus.
Conductor given me chart i have shown to ordinary bus conductor but a lady conductor denied.
Unfortunately i have travelled again in the same bus but not satisfied with my travel....
Complaint comments  Read comments [2]Complaint category Education

Recently Discussed

2 days ago
Maharashtra State Road Transport Corporation [Msrtc]
misbehaviour by the driver
2 days ago
Maharashtra State Road Transport Corporation [Msrtc]
poor technical service and support
2 days ago
Maharashtra State Road Transport Corporation [Msrtc]
conductor not giving tickets
3 days ago
MSRTC
COMPLAINT AGAINST ST BUS DRIVER & CONTROLLER

Featured Complaints