Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1044
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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471
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144

Customer satisfaction rating
1%
Complaints
1044
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (175)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — buses from pune to thane canceled

 Vidya Irdala on Jun 20, 2018
Buses from Pune to Thane were canceled without prior intimation, and refund to that is still not made. At least have the courtesy to inform the cancelation by SMS or via email, customers have to travel all the way to the bus depot and get to know the buses are cancelled and on top of that rude behavior of msrtc employees and why does it take such a long time to make a refund Trip no: TNHM0004856, Ticket number : 33595770, transaction id :[protected], date of booking : 08.06.2018...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not giving student concession pass for diploma in "information technology" students

 Umakat707 on Jun 20, 2018
The office of MSRTC in panvel is not giving student pass to "information technology" student as they are telling that student passes for "informatiom technology" student has been close and we have to pay the regular charges . I have the humble request that you should solve this problem as soon has possible please.
I hope sir/ Madam that you will solve My problem as soon as possible ....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — grievance against maharastra state transport

 geetasunil on Jun 19, 2018
In Ratnagiri ST Stand following are issues
1) While issuing student CIty Bus Pass the window is not opened at 8.00a.m. but closed before 4.30 p.m. as well as the working hours which are specified are not followed, The window clerk behaves with parents and students very arogently.
2) The Ratnagiri "Agar Pramukh" is not present in his office in working time. without his signature no one issues the pass, though there is a letter displayed in his cabin regarding the authority given to window clerk. I am also attaching photo of emplty chairs in the office.
3) While asking for complaint...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus departure delay

 vkalushe on Jun 18, 2018
Sir,
Bus - shivshahi is supposed to depart at 6.30 pm from kolhapur bus stand for alibaug.
But, yet not departed (7.14 pm), on asking enquiry counter came to know that bus conductor is not available.
Kindly look into issue.
On 7:10 visited bus stand incharge office, incharge was not present at office. Waited for 10 mins.
Returned to bus, bus conductor arrived at 7:30 pm.
Bus is delayed by 1 hr.
There was no prior information regarding absense of bus conductor, if the information has passed on immediately.
I would have opted for another bus...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — ac was stopped in midnight sleeper coach

 sachin khumkar on Jun 18, 2018
Ac was stopped in midnight sleeper coach. It's worst experience for me after paying 1365 ₹. Mh 18 bg 1479 shivshai sleeper journey date 17/06/2018 start time 7 pm nagpur. We have asked the driver and conductor 4 to 5 times to start the ac but did not get the desired result.
Pls don't do these things. U will destroy in couple of months.
Also running late taking lots if stops for long time at each station....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — lateness for all staff as well as the rude behavior

 Sameer Salunkhe on Jun 18, 2018
Hi

Today on 18 jun morning 5 clock we reach on the satara bus stop
As per the shahar bus station need to open around 5.30 but the depo in charge as well as the all staff was come by 6.10
When we inquire about the bus he said like bus nahi ahet
Is there my issue the bus nahi and all you need to cooperate with the coustmer is way talking was very rudaly who was on depo incharge
Is the main reason the coustmer are not happy due to the bus bussiness going down and another people take care off the bussiness
My bus time was 5.45 (Degoan) but he...
Complaint comments  Read comments [1]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — regarding wastage of time of passenger

 Kunal Kshirsagar on Jun 17, 2018
Respected sir, i am kunal kshirsagar travelling from latur to tuljapur via latur-solapur msrtc no. Is mh14 bt1498.

At ujani driver stop that bus for eating purpose, but actually traveling distance is too small for taking dinner.

But truth behind this halt that driver & conductor provide free lunch with some extra money. So that the way your system is giving worst quality food in maximum prize alongwith wastage of time....
Complaint comments  Read comments Complaint category Food

Maharashtra State Road Transport Corporation [Msrtc] — i'm complaining about shivshahi bus from yavatmal to nagpur dated 17.06.2018

 Trushalid on Jun 17, 2018
I wait on yavatmal bus stand since 3.30 pm for shivshahi yavatmal to nagpur til 6 pm, but couldn't find any shivshahi bus.. When enquired to conductor (The one who sits in cabin on bus stand for ticket booking) he said"timings are not fix.. When the bus will arrive vll give you tickets". And it is not the first time that this bus got delayed.. Who is responsible for this irresponsible behavior.. If you can raise the rate of travel why not improve the punctuality.. Who keeps watch on above schedule and wht action management will take on such delay.. Is not there importance to our time.. N why people...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — pathetic management and customer care

 Sonali Nalawade on Jun 17, 2018
I have done online booking for a 4 pm swargate to mumbai msrtc bus which is delayed by 2 hours but they are not ready to put me on the previous bus where they are booking current customers. So the one who has booked in advance has to wait the most! Staff is unruly and does not listen to so many of us who are pleading for the past 2 hours. Not even refunding my money so that i can take some other travels. State transport is the worst...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — ticket not received

 Priyanka Bayes on Jun 17, 2018
I had booked online ticket for nashik pune shivsahi bus on 16 june 2018. My transaction was successful but i haven't received any e ticket as well as any booking details. When asked at ticket counter they replied your booking was not done. I was with my 5 year old daughter and was under trouble. They told me to book again. E ticket is just helpless. We cannot releive on such transaction....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — demand for refund due to strike

 rohini21 on Jun 17, 2018
Ticket number: 33567879
Transaction id : nsbi[protected]
Date of journey : 09/06/18

The st strike was taken without any prior notice. Due to which we did book the tickets but could not board the bus. There has to be a way where one gets his/her money back in such situations.

'https://public.msrtcors.com' is the site on which the bookings were done.
There is no complain portal provided on it.
Hence this complain. The details are mentioned above. Please do the needful.

Regards and thanks....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi buses timing

 dineshw on Jun 16, 2018
Every weekend i am travelling to nasik throgh shivshahi but the buses are never on time.. If st wants to retain their travellers, respect timing of customers... We always have to wait min 1 hour for the buses, if st is unable to provide service then tell customers upfront. Today also 1.15 pm bus is late by 2 hour (Just now 11.15 am bus has come)... Please don't fool customers...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — conductor mr. h v patil complaint never return change money

 Pramod Gangurde on Jun 15, 2018
Dear sir,
Complaint relating mr. H v patil conductor of dahanu bus i have experienced with him most of time conductor never return change sutte paise to customer
Example ticket amount is rs.96 and customer give him rs 100 note he never return rs.4 return it's happened frequently and even he speak with customers ruddly
Take matter seriously

Your. Faithfully
P a gangurde
[protected]...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus not arriving

 Fahimbin Basheer on Jun 15, 2018
I had took a semi luxury bus to mahabaleshwar and kept my pickup point as dadar. Bus never arrived at my pickup point even after 1.5 hrs. When i called up the mumbai central station, they said that the bus has alrrady left. I dont know where the bus dissappeared in between. This is the second time it is happening to me with msrtc and this would be my last time as i have never experienced such a worst service in my entire life. Details of my tickets is published below.

Tk. No.33670748;fahim bin ba;mumbai centr-mahabaleshwa;14/06/18;sl;22:30;dadar east-mahabaleshat22:50;id-;f:1+h:0+c:0=t:1;s:14;rs343+conchg...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — msrtc customer care service

 sanko on Jun 13, 2018
As expected, msrtc customer care is also pathetic as their usual services.

It is very difficult to reach out to any of the help lines or bus depot for any of the queries.

I have been trying to reach shivaji nagar bus stand since long time but the proactive workers don't bother to respond. And toll free line is made to make us listen some useless music...

And still they want hike...!!!...
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — unhygienic hotel stop at satara

 Magni on Jun 11, 2018
I travelled no. of times from kolhapur to Pune by shivneri. Bus stops at Malabar hotel at Satara. This hotel us very dirty and unhygienic. I asked driver not to stop here but he didn't listen.
The hotel staff was also arrogant. The bus was stopped they for more than 1 hour.
The ticket is attached for bus details. Bus no. 0212 time 15.00
Request to find some safe, hygiene and good hotel for stoppage....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus leaving late

 ttilawat92 on Jun 11, 2018
Bus no. Mh14 bt 2113 this leaves from dhule to indore at 12pm as the time shows but its stading in the bus stand of dhule from last 1.30 hrs neither conductor nor driver has come yet. This is really not acceptable all the passengers here are loosing there patience, we all have some work in indore or other places we are wasting our time here. This is totally unprofessional from maharashtra bus service....
Complaint comments  Read comments [3]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — complaint against management of phaltan st depot

 Adv Prakash Chavan on Jun 11, 2018
Dear sir,

I am adv prakash chavan, facing below problem in phaltan st agar depo

1) driver is not available and he is coming late
2) driver is available and st is not available.
3) st is not traveling on time particularly non stop swarget.
4) as per some of the staff of st, due non availability of electrition person, they are facing problem every day, particularly on monday.
5) sudden cancellation of st without any proper reason.
6) bad condition of bus... Particularly today i travelling from phaltan to swarget by st no mh 07 c...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — captcha not getting matched even if entered correctly

 Neelam Thube on Jun 10, 2018
On the login page of msrtc after entering username and password even if the captcha is entered correctly it doesn't get matched.
Kindly look into this complaint with priority and take some immediate action.
Because of this bug we are not able to book any tickets neither we are able to view the maharashtra state govt buses.
Please give high priority to this issue.

Thanks in advance!...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — regarding 4 days aavdel tethe pravas scheme

 Vaibhavbhagat.2k17@gmail.com on Jun 10, 2018
On msrtc website written about 4 days aavdel tethe pravas scheme. It states that on last day of your journey if schedule time to reach the destination is before 12 am of last day of 4 days pass. If in case bus late by any reason consumer is not affected to issue ticket.
In my case i was travelling from solapur to wardha by shivshahi bus "pandharpur to nagpur" on[protected] i caught this bus at 9:00 am from solapur and actual time to reach the destination at wardha was 11:15 pm. Due to traffic reason bus reached destination after 12:00am. So that conductor demanding ticket from yavatmal...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

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