Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1110
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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153

Customer satisfaction rating
1%
Complaints
1110
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (193)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — bus halt at food mall expressway for more than 45mins

 Rupesh Gundecha on Aug 19, 2018
Mh14gu_0228

This bus I had boarded panvel upto pune.
Bus reached foodmall at 0815hrs. Yet at 0855am bus is at foodmall coz they halted at 2 foodmall side by side...i had paid 190rs instead of normal fare of 150rs...

So that I can reach on time and comfertably...

I will raise matter on social flatform and to Mr divakar rawte...

Rupesh Gundecha
[protected]...
Complaint comments  Read comments Complaint category Airlines

Maharashtra State Road Transport Corporation [Msrtc] — bus frequency

 Akshay kulakrni on Aug 18, 2018
Hi, Iam college Student from Satara District, karad Tahsil.There are only few no of buses from destination-Rethre Factory to Karad .I requested to you give More bus facility .There is only one bus at morning 8 am.But The general time of many school nd colleges is 11 am so, If student miss that bus the problem occurs.So many students are troubled due to such situation.please help the Students from my area....
Complaint comments  Read comments Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — 6.25 zale tari alibag gadi nahi aali hajun kon jawab denar pan nahi khopat depo la

 Jamubha on Aug 18, 2018
ठाणे खोपट डेपो मधुन सकाळी 6ला सुटणारी अलिबाग ठाणे गाडी आज 6.25 डेपो वरून सोडली गेली, ज्या गाडी चा टाईम 6.00 चा आहे, सतत सार्ख्या या रूटच्या गाड्या लेट असतात, प्रत्येक वेळी वेगवेगल्या कारण दिला जाते ड्रायवर कंडकटर कडुन, डेपोला चोकसी विन्डो...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — in case of very least availability of buses from ahmednagar to shevgaon maliwada bus stand

 Dharmatma Nageshnath on Aug 17, 2018
Dear sir/mam,
I am an responsible citizen of our country
As I study in Ahmednagar n stay in shevgaon
I m traveling from last 2years n i m very sorry to inform or let u knw tht there are only 30% buses which is so shameful
I kindly request u to provide as much as buses for shevgaon! As compare to pathardi shevgaon is nthing for depo
They r just running by there own way
We hope to see a result soon n take a strict action...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — osmanabad bus condition

 Dipchoure on Aug 17, 2018
Respect sir,
I'm from osmanabad, my 1st choice traveling by msrtc bus at any trip.
But mah. Gov. Celebrate his anniversary but other side condition of bus still as not change.
One site msrtc increase his ticket rate but passengers face many problems in rainy season one short example sent with this.
This is BAMANI TO OSMANABAD BUS DAILY TRIP BUS.
MH-07 C7233 FROM DATE[protected] TO 17-08-18 MAY BE CONTINUE.
Please my request take some action our passengers face many problems.
Thanking you...

Yours faithfully
One common man...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — departure of shivshahi

 Ajinkya Bile on Aug 13, 2018
Shivshahi bus is not departing from ratnagiri to kolhapur on time and is also been cancelled without previour and further announcement even if seat is reserved. There are number of passenger who are willing to travel by shivshahi in this route. Shivshahi is not on scheduled. Inconvenience is caused to students and also officers. Please look after this issue. Keep updating....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi service from pune to kolhapur

 shree8068 on Aug 13, 2018
12.08.2018, booked shivshahi bus from pune to kolhapur @6.30 am.
The bus never leaves on time, left swargate@6.55 am.
Bus reached katraj and driver says the gear box has some issues and we were stuck till 8.30am @katraj till the new bus arrives.
When tried contacting the office @swargate, no proper response provided.
There was no proper communication provided to driver and sent the faulty bus for transport and the mechanics at katraj depo were not able to understand the fault it seems..
Thank you msrtc shivshahi bus service to ruin my day and trip. Very bad service!!...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bad services shivshahi

 Santosh Gilbile on Aug 11, 2018
जर आपण ऑनलाइन बुकिंग करतो तर auto seat selection मध्ये तुम्ही संपूर्ण गाडी रिकामी असताना 42, 43 अश्या सीट देतां ही सरळ फसवणूक आहे.दी.11.08.18।।मॉर्निंग 7.ची कल्याण ते tarakpur बस शिवशाही7 ची बस 8 वाजता निघते वेळेची किंमत नाही आहे.. Krupaya laksh dyave yogya ti karyvahi karavi.ह्या अश्या लोकांमुळे...
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus timings, control room and other staff behaviour

 Prakash Yesane on Aug 10, 2018
Islampur to kolhapur daily bus system collapsed completely. Over that control room and other staff at islampur bus stand is so arrogant that they answers in bad language to the peoples, senior citizens...
One ex. Date 10/08/2018 time from 7.30 to 10.00 pm no bus from islampur
If any problems arises to the bus it is duty of controller to tell public so atleast they can arrange other way...
Please concerned msrtc dept....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — amount debited but tickets are not generated

 Jaywant jade on Aug 8, 2018
On 03/08/2018 i have made payment to msrtc through online reservation system for tickets booking through canara bank debit card but tickets are not generated.
Transaction amount : rs. 880/- dt. 03.08.2018 14:39:16
Transaction amount rs. 880/- dt/03/08/2018 14:06:48

Kindly check the issue and give me tpsl id

Bank reference id or merchant transaction id

Amount to be credited to my accounts at earliest....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — regrading bus stop on village stand.

 Ashishmasne on Aug 8, 2018
Dear sir/ mam,
My name is ashish g. Masne and i am from jawala. B. K. I am complaining regarding less availability of buses. Their are lot's of bus which are going directly from akola to shegaon. Today allmost 10 to12 bus arrived at akola and leave with 2 and half hour for shegaon but don't have stop at villages which ate located at akola - shgaon road. This non-stop buses use to go empty. So take some step and increase buses which have stop at our villages. We arr facing lot of problem.

Thanks & regards,
Ashish....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — wrong timing on bus online ticket booking

 Navnath Hatvate on Aug 5, 2018
I have booked the ticket on the date of 5th august 2018 from kalyan to padalshingi (Georai). The timing on the bus ticket is 6:15 am but after discussion of the information counter i came to know that bus is on 7:30 pm at kalyan depot. Its harrassment of passenger.
I come very early in morning and wait approximately 1.5 hour on kalyan depot. So i request you to take necessary action on this to avoid harrassment of passenger....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus leakage problem

 pramid007333@gmail.com on Aug 4, 2018
Dear sir/madam

I am mr. Pramod vasant gaikwad.
Mob no.[protected], travelling in msrct bus no. Mh 40 n 9162 from kalyan to ahmednagar. Seat no 9 & 10. Due to roof leakage it is inconvenient to seat properly with my wife & 3 year old son. Its my painful duty to inform you i am suffering very badly.
Please take some actions. I hope it will get me proper outcome from your side.

Regards.
Pramod gaikwad
Mob. [protected]
Mail. Pramod007333@gmail.com...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — stoppage at sangamner

 bharatbhushan more on Aug 4, 2018
Bharat more:
I m regular passenger of nasik pune shivshahi bus. Hav observed from past one month that shivshahi buses havnt got adequate passengers may be due off season nd probably running at loss. Frequency of buses havnt changed. Some how i feel msrtc is missing on passenger willing to alight at naraynagaon nd sangamner.
In view of d above it is requested to incl dis two stops atleast during off season so as to hav win win situation for both msrtc nd passengers.
Other wise shivshahi has improved a lot over period of time nd i wish a best of time ahead nd many more kms alonge...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — rude customer care at thane vandana and careless services by msrtc for any service. no time management all bus run late

 solankiharshal0823 on Aug 4, 2018
Booked bus service Thane to pune date[protected] swargate of morning 6.30 am, which was expected to reach boarding point of airoli circle by 6.40 am which is highly impossible, still I reached the stop on time but like everytime the shivneri bus was late, the bus of 6 am came to our stop at 7 am which is at the distance of 10km from Thane vandana.
Our bus arrived to our stop at 7.39 am and driver did not stop it despite waving him hand multiple times. When I called Thane Vandana S. T stand the person replied see what you can do now, we cannot do anything from our side.
Despite paying...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus timing issue

 Sanvidha on Aug 4, 2018
I have booked my ticket from Pune to Shirdi Shivshahi which is supposed to leave Shivani Nagar bus stand at 6:15 but till even 7:15 it didn't come.

I am still at the bus stand but till now bus haven't come.

From next time I am not going to book ticket in this bus, and not going advise anyone to travel by this bus.

This is really disgusting and unacceptable....
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — misbehave of bus cut doctor z. y. shaikh

 yogesh labade on Aug 2, 2018
Hi sir/mam,

This is yogesh and i am travelling from shrirampur to pune with shivshahi (Be46f2), unfortunately i was cashless, i have requested bus conductor z. Y. Shaikh, to check is there any payment facility by card or any wallet, however very arrogantly she refused to check and ask me to get down from bus. Somehow i managed the cash to book the ticket, bus ticket per person is 365 for pune. I have booked two tickets from pune to shrirampur, but there is no tv on in bus, msrtc is charging for facilities like tv, ac, wify but this is second time i am observing that no ac and tv...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — I'm complaining about availability of bus from dhule to jalgaon bypass

 sameer birare on Aug 2, 2018
Presently i am at dhule bus stop.. The red colour bypass from dhule to jalgaon no-mh-20 bl2420 is available.. But the conductor is telling that bus is not available becoz their are two shivshahi buses no-
1-mh-06 bw0861
2-mh-09 em2576 which are shivshahi buses and it cosh mi 190/- rupees...

Now the msrtc employee is telling these two buses will fill first then the normal bjs will depart...

Soo the time being is most... And till the time i have to wait... Sooo this is answerable why this has been done.. I have family with me... Disgusting service of msrtc...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — very filthy and dirty toilet in s. t stand, ramwadi

 Shreyas Bamane on Aug 2, 2018
The ramwadi st stand toilet (Men) is always unclean, stinks of urine so much so that it hurts in one's eyes while urinating due to excessive ammonia. I have been travelling between mumbai and khed (Ratnagiri) since last 6 years now, but i have never seen the toilet in ramwadi (Pen, dist. Raigad, maharashtra) clean. Because of dirty and smelly toilet, meny men prefer urinating outside the toilet in nearby area....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — regarding bus stop

 Mahesh Nemade on Jul 31, 2018
Dear sir/ mam
Today my father was travelled in palghar - bhusawal bus (Bus no mh 20 4042) from jalgaon. He wanted to drop the bus at your official navoday vidyalaya bhusawal stop. But the conductor dose not stop the bus for same stop. He made argument with my father and drop my father at padurang talkies stop which is 3 km long distance.
Why your staff member doesn't cooparte with the senior citizens? Is it correct?

Kindly look at this and tell me why we will travel by your esteemed bus?...

My email id is msnemade@gmail.com.
Wating for your valuable...
Complaint comments  Read comments Complaint category Public Transportation

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