[Resolved]  MTC — Bad behaviour of conductors

One side, MTC Chennai is trying to increase the collection, the other side the conductors are asking the new passengers to get down, if they don't have exact change. they drive the passengers to share autos. MTC management is useless, powerless. MTC seems like literally ruled by union headweights.
Recently my daughter was asked to get down from 17 E bus, since she does not have the exact change. When she offered to pay Rs.10/- and buy tickets for the full amount i.e.Rs.10/- still the conductor asked her to get down. What right they have ? Who is responsible for such behaviours of conductors ? The backboneless management, the heartless union leaders, or powerless ruling party ?
Or the disunity of the people/passengers ? Only students have the power to question the rude behaviour of the driver and conductors. no body else. Why the hell then union is demanding more salary and more bonus when they don't have the power to control their members ? Unions, Shame, shame. Union leaders, Teach discipline (if you know anything about that !) then demand for more salary and bonus. or quit and join private bus companies. Ready for the challenge. ?
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


This is very true.
I work in a service industry and today i had to go through a very bad sevice given by the MTC bus conductor OF BUS 29a white board TN 01 5634 whereagainthe same old case of of saying no change by the conductors even when we give RS 5 . I gave RS 10 and i was told the same that he needed Rs 2 and there was no change even though he had . I was asked to get down from a very crowded bus which is not his right to tell, insipte of that i didnot get down .Aftr that he issud me a ticket and said collect the balance from depot . the ticket no is 152193 ge05 i believe with this detail the conductor can be tracked down and punished which should be a lesson for others .I would also suggest his photo to be published in paper so that people can read and this would reduce the misbehaviour from these sort of conductors who are there for serving customers.Regards vijay
It is hectic when guys occupy ladies seat and neglect ladies request to leave the seat. Most of the conductors do not seem to bother about these issues. Guys sometimes become wild. MTC should take severe action on these cases. I have experienced such a problem in the bus route no. M119.
EveryOne are inhuman. I have experienced the same several time in bus route no. C51
The below described incident is something like a nightmare for any respectable citizen of India, where no words can console this kind of rude behavior of a bus conductor of an esteemed organization like Metropolitan Transport Corporation, I am writing this letter with sadness and despair in my soul that happened on that day and should never happen in my life and also I pray to almighty that it should not happen to anybody else.

On Friday 07-12-12 early morning at around 05:30 AM approx. as usual on my way to work I had boarded a bus from Porur with display board as 154 (154 and there was some alphabet added to it I could not remember) and the registration number is TN07 N9941 (PMG 0076), it neared the bus stop with a high speed and there were 3 passenger at the rear entry to board the bus and even before the third passenger could enter the bus, the bus conductor had blown the whistle and the bus took off once again at a high speed, this takes place as usual so there isn’t anything we can do about this.

Once I entered the bus I took out my Pass (1000Rs) and said “PASS” but he (conductor)in his seat was facing towards the direction of the bus driver and somehow I thought that he had heard me because I saw him shaking his head, after that I searched to have a seat and noticed that the bus was completely soaked with water including the seat also, may be they might have washed the bus, so I searched for a seat without any traces of water, this led me to the front side of the bus, at the back of driver’s seat, but I could not sit because all the seats were drenched with water, most of the few commuters were in standing position, suddenly I saw the bus conductor near me, he had issued few tickets to some of the commuter’s over there and there was person sitting at front seat of the bus, he enquired him if he had taken a ticket and he in return he saluted the conductor that means he is a staff and after that he came over to me and demanded ticket, I took out my Rs1000 pass and displayed to him, he stared at me for a while after that he started abusing me with all kind of Vulgar words in Tamil, first I could not understand for what he was using these kind of Vulgar words because I never had gone through such kind of words which is quite new for me, then through his hoarse ill-mannered sound I could understand him that I had not told him while entering the bus that I had a pass, for this I pleaded him that while entering I had told him that I was holding the pass and also told him that I have got a pass, the only decent word he said was that “you fool you should ensure that I have heard it then only you should take your bloody seat”, he hurled at me a lot of Vulgar words, I was in a state of shock and shame, After that he went back to his conductor seat and again he started abusing me with all kinds of Vulgar words, Initially I kept quit thinking that maybe he could have had any bad experience in this case of displaying the pass and kept quiet, he taking my advantage of my silence started to abuse me even more from his seat, so I could not bear this and only thing I told was “ Mister please mind your words” for that he came running towards me swinging his right hand to hit me, I thought that I am finished because I am on medication and not in position to get a thrash from his hand, I could even lose my life, but luckily I was not thrashed but instead the words which he used is something that I could never forget till death in disparate I even thought that instead of vulgar word he could have thrashed me. Some of the words ( he used several Vulgar words due to fear and shame I could not remember) he used in Tamil was thevadia paiya (), Porambokku, Mire and also asked “Are you collectors son this and that, nobody in the bus uttered any word to defend me fearing that they could also be abused or maybe they might have thought that it is not their business and the driver in the bus was supporting him, that naturally happens its departmental love, some people (driver) are blind when they had to justify what is good or bad, when they had to take a decision for their counterpart, (even though when they know that their fellow man is doing wrong) after that he abused me now and then whenever I accidently looked at him till I got down at Guindy.
From the above incident I could not understand what wrong I had done to be ill-treated in a such a way by an esteemed company ‘s government servant and one person who got down at Guindy with me consoled me and said this happens now and then, don’t take this seriously just think it as a bad dream and forget this and where ever you complain nobody is going to take any action, they are on duty government staff and they do whatever they like even police support them only, you are lucky that he (driver) did not thrash you, but I was dumbfound by his words and thought, “is this the plight of every common man who lives in a democratic country to be pampered by someone, where we have voices of human rights at each every corner whenever there is any injustice done.

I could remember that I was not the only person who was at the front side of the bus, even there were commuters whom he had issued ticket, I was thinking for what reason I had to suffer such a bad treatment, if I was travelling without ticket or I tried to cheat the conductor or misbehaved with him I would have calmed down myself, finally when I discussed with my friends who used the pass concluded that they also had the same experience but not that harsh as mine, they disclosed that nothing was wrong with you, it was the pass (1000Rs) which made you to humiliate in the bus, most of the conductors are irritated when they see the Pass.
I am was quite puzzled after knowing the reason and also I could recall at some instance I had observed that after displaying the pass some of the conductors were not happy. If this is the reason for the calamity, then what can be done regarding this kind of rude behavior meted out to commuters who hold the Pass, only the MTC higher official should decide and educate the bus conductors to change their attitude and take strict action on those who harass the commuters. We the Pass holders does not get this free of cost we have to shed one tenth or more/less of our hard earned money to buy this, which is also included to the annual budget of MTC yearly turn over, where the profit are enjoyed by the MTC staff as Bonus. I strictly condemn this act of the conductor and request all the concerned MTC higher official to take a strict action on him, this is not the end of the saga, I will continue this and will take all the necessary step deemed fit if no action is taken, till justification is done.
Date 17.06.2019, bus no TN 01 AN 2381, route tambaram sanatorium to sriperumbudhur, conductor treats me very badly he told me to seize my pass and laydown from bus, will give the authority to seize my pass and he treats monthly pass holders badly. He speaks more rubbish words in bus very bad experience trip in MTC.

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