Muffins Cake Shop — Wrong Delivery of Cake | |
I had ordered for a 1kg Black Forest Cake. My order no. is ICS[protected]. Though the order was delivered on time but the cake given was wrong. Instead of a black Forest cake they had given some chocolate cake. After i came to know this i immediately called them and i spoke to Mr.Manit itself. He asked me to send a mail regarding my complaint. It has been 3 weeks since i have sent a mail and there has been no reply from their side. They have very poor customer service. When you are giving some service it should be correct and they should be loyal to the customer. We have paid money for the service being done. So a person should not cheat like this. Was this information helpful? | |
 1 Comment | |
I ordered a cake, it was sent earlier than suppose to be. Secondly the message that was suppose to be written wasnt even there, though i did make it mandatory. Nonetheless when i called mr manit, he spoke to me soo rudely, its just unbelievable, i have never in my life heard someone speak like that to their customers no matter what. i asked him why my message was'nt on the cake, he said it was small for the message to be there, i was like okay. After that i said to him, why didnt you inform me beforehand that this was so, he said to me your feelings have reached in the card, what else do u want now. I was like whaaaaaaat. How can you say that to me, and he was like now what do you want. he even said you want me to shut down my business for you i'll do that. i said i demand an apology letter and i want you to follow up with me regarding this issue, he just put the phone down. When my husband called them, they Imitaz picked up, and then put down, when we tried calling them they didnt answer. I urge manit to go for anger management classes or at least improve his professional attitude. I came across this forum and saw that many people have had similar or worst experiences with this guy. I also saw that some of his comments on consumer complaints are soo defensive and not appropriate, he needs to get a grip on PR.
Mrs Kadam.