[Resolved]  Mumbai Best Bus — Sr. Citizen rights

Address:Mumbai Suburban, Maharashtra

Ref.--- Route 299, BEST No.405 , RTO No. -MH-01,AP -0635 Time10 AM at Borivali

Dear Sir ,
Referring above details I would like to bring the evident negligence for Sr. Citizen rights as to enter from front door.
Having to travel from Abhinav Nagar to Borivali Stn., I was supposed to be allowed to enter from front door,but driver of the bus did not opened electronic front door . The bus was crowded at the rear end and near front middle of bus there was enough standing space .
I thought bus door was not working , but while getting down I noticed that door was working .
Why did the driver of bus refused front door entry to Sr. Citizen ?
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Bus no AS 707 and C-12.

With respect to BUS no AS 707 the bus never comes on time and is always overcrowded. Please increase the frequency and ensure punctuality of the bus.

With respect to BUS no C-12. I would like to mention that Dahanukar Wadi on link road is an imporatnt stop on Link road and thus would request you to allow this bus to halt on Dahanukar Wadi bus stop on link road. The bus is relatively empty and so it will acheive dual objective one help passengers to alight and ease some pressure from AS 707 bus.
Had to go to portugese church from sitladevi temple road on 28-09-10.
At 4pm I wanted to board bus route no 33 at st rd stop, bus no MH 01 AP 0492 Permit no 1683 arrived but didnt stop, when I screamed he stopped 10 mtr away, we walked n caught the bus, but one member couldnt get hold of the bus, as it moved without the conductor ringing the bell. When I asked the conductor he said the driver is new n apoliseged, later on when alighting I asked the driver he was very arogant n said what u want u do, I told him I will complain to General Manager he said u do I DONT CARE.
Being a P S V driver see his guts n no respect to sr citizen. I hope the General Manager takes stern action against him. Driver no 15204 (satara) Conductor no 40564

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Brihanmumbai Electricity Supply & Transport Undertaking [BEST]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    30%
    Complaints
    558
    Pending
    0
    Resolved
    166
    Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Phone
    +91 2222 85 6262 [General Manager]
    +91 22 2287 3961 [General Manager]
    Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Address
    Shahid Bhagat Singh Marg, Cusrow Baug Colony, Apollo Bandar, Colaba, Mumbai, Maharashtra, India - 400001
    View all Brihanmumbai Electricity Supply & Transport Undertaking [BEST] contact information