Muthoot Finance — increase in interest rate

Address:

Kanpur, Uttar Pradesh

I Silky Bhatia have 2 running accounts with your company (Account no. MRL 916 and MFL 711), I am paying the interest on time still you have been increasing the interest rate every month, I went to pay the interest this time and your staff informed that the interest rate again has been increased and I have to pay accordingly.
You have been increasing the rate without informing us and also charging the higher rate our pre intimation. I wanted to know that the why the interest rate has been increased without any intimation and why I have to higher interest when I am paying the EMI’s on time for both my loans running with you.
Earlier I was paying 1.42% interest rate now I have been asked to pay 1.88% why is that happening I believe it should be a fixed rate that I have to pay in order to complete the loan amount. So why is that happening that I have to an extra amount?
It’s a request please look in to the matter and help me with this fluctuating rate of interest and change the rate back to the previous rate of 1.42%.
Account # MRL 916 is under my name Silky Bhatia
Account #MFL 711 is under my Father’s name Puran Lal Bhatia