Muthoot Customer Care
Muthoot Fincorp Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
254
COMPLAINTS

Muthoot Customer Care

Muthoot Fincorp Ltd.

Webpage:
Address
Muthoot Centre, Punnen Road
Trivandrum
Thiruvananthapuram District
Kerala
India - 695034

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
134
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49

Mobile:
Mobile:
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169
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48

Additional info
Corporate offices:

Trivandrum
Muthoot Fincorp Ltd., MG Road, Near Spencer's, Trivandrum 695001
Tel: +91 47 1391 1550, +91 471 391 1430
Fax: +91 47 1233 1560

Cochin
Muthoot Towers, MG Road, Opposite Abad Plaza, Cochin 682 035
Tel: +91 48 4235 1481, +91 48 4235 1485
Fax : +91 48 4235 1494

View More Information...

Customer satisfaction rating
3%
Complaints
254
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Muthoot related photos (34)

Muthoot Complaints & Reviews

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Muthoot — gold loan payment via paynimo

 himanshul on Jan 21, 2018
I have made an online payment rs 30000/- to muthoot finance ltd on jan 21st, 2018 (Time 08:53 am) through Debit card via paynimo gateway. The amount was debited from my hdfc account, but the the transaction got failed.

I got another sms that my amount was deducted from bank and fwd to paynimo mutual funds mumbai".

Kindly take necessary action and refund my amount ASAP....
Complaint comments  Read comments Complaint category Loans

Muthoot — regarding a stolen gold which has been mortgage at one of the count of muthoot finance

 Kavita Panwar on Jan 17, 2018
Dear sir
This is to make into ur notice that some of my gold which has been taken by fraud from one of my known person is their on muthoot finance, now the person is in abroad and will never come back but i want to have my belonging with me. Is their any way out to get my gold back from muthoot finance. Looking forward for a positive response

Regards
Kavita...
Complaint comments  Read comments Complaint category Loans

Muthoot — home loans money time pr nai dena

 balmiki jha on Jan 15, 2018
Mujhe muthooth homefin ke staff dwara preshan kiya ja rha h mera loan a/c no.[protected] coustomer i. D. No.[protected] hai mujhe 1 mahine k kha ja rha hai ki apka cheque 5 din m aa jayega mumbai se aat a hai jbki aaj 25 din ho gye hai lekin mujhe abhi tk koi amount nai mili hai mere ghar k orignal document company ne jma kr li hai lekin money kuch nai diya gya hai aur haan jma ki gyi cheque m se ek cheque mere account se 1 installment k liye bhi bheji gyi h so srasar galat h paisa mila kuch nai aur katne k liye hmesha tyaar this is wrong jb bhi baat krna cahu to koi p. H. Nai uthahte aur uthate...
Complaint comments  Read comments Complaint category Loans

Muthoot — I am complaining about branch manager

 Venkatamurali on Jan 3, 2018
The branch manager is not guiding the customers properly while customers want to repay the gold loan and take the ornaments/ gold back by the customer. Due to improper information provided by the branch manager, customers are irritated by visiting the branch so many times for a single job/ need. I don't no how this organization made him as bm. If any customer visiting the branch for certain job, that branch manager should responsible to provide the required information/procedure regarding that job to the customer in a simple/ understandable way. But this bm is passing half information only to the...
Complaint comments  Read comments Complaint category Business & Finances

Muthoot — harassment of your staff

 Senthilkumar1984 on Jan 3, 2018
Dear sir
I have jewel loan in your manhoot finance redhills branch. I didn't get any sms alert from your side. Today i gone to your branch to pay interest. But your staff is not responded well so asking the details your staff is harassed me in official language. So i escalated to manager he is supporting to the his team only and i told i want to give complaint against the executive he is not willing to the complaint and he also harassed so much and he is telling he will not give my jewel and he is going to demolish the jewel.
Kindly necessary action against them my mobile no is [protected]...
Complaint comments  Read comments Complaint category Loans

Muthoot — amount debited after using card but not received by next party

 habib habibunissa on Dec 18, 2017
Andhra bank — amount debited after using debit card but not received by next party.
Habibunissa on dec 18 2017.
A/c no.[protected].
On 13th dec i have used my debit for online payment of rs.1106. It was showing payment error. But after some time i got msgs regarding amount debited for 1106 rs. I asked the concern person but didnt got any money.. Now 5 days has been completed still i didnt got any money.. Please do the needful....
Complaint comments  Read comments [2]Complaint category Other

Muthoot — my gold loan account no. msl-3742, hennur road br, bangalore, excess interest collected from me by staff

 Shiva Bhushan on Dec 17, 2017
On 15.12.2017 i have visited their branch in to renew my gold loan account after i got a phone call from their office. Also there was a message also from them for payment of rs.1202/-. But the staff in the branch told me to come tomorrow since they are busy, i have requested them to renew my account on that day itself. They have renewed the account and gave me a letter for renewal. They have collected rs.1850/- in cash and gave me a manual receipt, i have questioned this and the reply is very surprising. Since i have gone to their office at 4.45 pm, it was their closing time so they are helping...
Complaint comments  Read comments Complaint category Loans

Muthoot — loan closing problem

 Gagan Saidewalia on Dec 15, 2017
In the muthoot branch budhlada closing of gold loan is very difficult task because internet speed in the branch i very slow
When peoples are visit muthoot finanace budhlada branch budhlada their staff members say that we are unable to close loan because of internet problem. But when peoples go to take new gold loan then they make new loan very fast but they
Dont close gold loan easily....
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — I have paid my interest and some extra but it didn't go through.

 VijayKumar143 on Dec 1, 2017
Hi sir / mam. This is complaint is regards to the payment which tried to do yesterday which didn't go through.
I have tried to pay my gold loan interest and some extra amount towards my loan. The amount has already deducted from my account and it shows the transaction failed.
Receipt no.[protected]
Please do the needful.

Santosh chaudhary
Contact no. [protected]....
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — women loan 35000- not received

 jeyaraj57 on Nov 28, 2017
Sir, my friend mr. Thiyagaraj requested with me to complaint this to you.
Mrs. Jeyalatha w/o mr. Thiyagaraj has applied a women loan at your muthoot fincorp, srivaikundam branch, tuticorin branch, tamilndu. The loan was sanctioned but she could not received the amount due to her silent account in iob sattankulam branch [protected]. She had paid 2 instalments till now each ₹1820. Now her bank account which said above was renewed. So, she requested you please send the loan to her account soon. Contact number [protected] thiyagaraj. Perumalkulam-628613....
Complaint comments  Read comments Complaint category Loans

Muthoot — not proper response

 Sathyamathi on Nov 27, 2017
Today i am in emergency. My father in hospital. Recover 40 thousand rupees. I went for muthoot finance, begur road, bengaluru. One month before i change my house in bommanahalli. But people or not expecting our feeling. He's telling go to electronic city or bellenthur branch visit. This not a correct. I have local address also. Never visit to our branch...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — fake loan payment by the muthoot group

 rashmi9011 on Nov 25, 2017
Recieved two loan payment posts from the muthoot group, which was never applied for. Never taken any loan from the muthoot group.
When called the branch office (R k puram) the customer service was so bad plus they had no information like no id, no correct phone number just the name and address.
How can you issue a loan when you have no valid id.
Is this a scam or what?...
Complaint comments  Read comments Complaint category Loans

Muthoot — they speak very hardly

 raju gorantala on Nov 21, 2017
Branch : balanagar
State: telangana
Pin code: 500042

They speak very rashness with customers, even manager also. Today i asked bank manager that, there is no one in cash counter,
When he will come?
Manager said that he went for lunch.

Again i asked that when he will come?
Again he said that he went for lunch.

Can not he understand the question properly.

He is saying that he will come, you should wait.

Is the way to give answer by manager.

When ever i go to branch they will...
Complaint comments  Read comments Complaint category Business & Finances

Muthoot Fincorp — paid the housing loan outstanding dues not get my original property document

 DHARMARAJ RATHINAM on Nov 20, 2017
I am housing loan customer my loan no-[protected] i had settled all the outstanding dues on last month 5-oct-17

Muthoot finance person told that you will get the original document with in 21 working days. But still not yet received the document. Please help me to get the my original property document.

Here i attached chat with customer care person...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — mortgage interest cheating

 Sameer_qrs on Nov 10, 2017
Hello,

My gold is mortgage at muthut fincorp ltd, at bhiwandi branch.
My due was approximately 12000 rs interest. So i was given an option to pay 8653 (Documnet attached) as interest and remaining amount will be added to the principle amount of 550000. I was agreed to it and returned to the bank after 5-6 days. When i gave 8653, mr. Uday machha the person at counter started arguing with me and asked for rupees 9116. When i tried to discuss and ask for the explanation the person gor angry and refused to give any explanation saying "jao complaint karo"
I m poor man...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — I'm complain about the advocate letter

 srinim0808@gmail.com on Nov 5, 2017
I have taken a jewel loan in muthoot finance ltd teynampet branch on 31.05.2017 but i have received a advocate notice to clear my loan on 25.10.2017.

As per the agreement with the company it was 12 months period after that only the muthoot finance can take any action that is standing rules for any finance company.

If we are not paying the interest on monthly then as per the agreement it will be charged from 1.75% to it will revised to 2.0%.

By sending a early advocate notice seems threatening the customer and company want to get the jewel to themselves....
Complaint comments  Read comments Complaint category Business & Finances

Muthoot — discount in interest

 Amitbhandari on Oct 26, 2017
Dear sir/madam

Loan id : [protected]/ amit bhandari

Jodhpur rajasthan

I have an loan on gold from your ratanada branch jodhpur. I have to how withdraw my gold security. I went to your branch and asked for withdrawing my loan and security. I want settlement on my interest amount as i am going to pay on short payment. I want discount om my interest so please contact me [protected]....
Complaint comments  Read comments Complaint category Loans

Muthoot — I am complaining about not getting second time loan

 Preethi bakery on Oct 25, 2017
I am a regular customer of muthoot till 9 years. I am owning a tea shop. I am paying regularly the loan amount. Due to some inconvient situations I cannot pay at correct time. It has delayed upto 10 min even though I pay the penalty. But sometimes the collecting person he won't come at regular interval of time due to that reason it get delayed.now I have applied for 2nd time loan. But I am getting it. I just want to file a complaint please go through this problem and solve this as soon as possible....
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — not getting my money

 Pranoy Jacob on Oct 24, 2017
I'm not getting my money which my brother remitted from qatar to muthoot finance kottayam kerala india..
When i approached the concerned office they were refusing to give me the money as my brother put my name as pranoy jacob when he remitted money and my i'd card name is pranoy jacob babu.. Pls help me in solving this.. Thanks
Pls help
My number [protected]...
Complaint comments  Read comments [1]Complaint category Business & Finances

Muthoot — cash not received from muthoot finance limited atm

 Sajith Svihar Sukumaran on Oct 15, 2017
Sir/madam,
My name is sajith svihar sukumaran. I had tried to take inr 10000 (Rupees ten thousand) using my icici bank debit card number [protected] from muthoot finance limited atm on coimbatore main road in velanthavalam, palakkad at around 10.35 a. M. On 15th october 2017. A message displayed on screen was'your financial institution is not recognized'. Therefore i cancelled the transaction, waited for sometime and left the cabin to the nearby atm. After few minutes i received an sms that inr 10000 has been debited from my sb account #[protected]maintained at icicibank emgee square...
Complaint comments  Read comments [1]Complaint category Credit Cards

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