Muthoot Customer Care
Muthoot Fincorp Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
273
COMPLAINTS

Muthoot Customer Care

Muthoot Fincorp Ltd.

Webpage:
Address
Muthoot Centre, Punnen Road
Trivandrum
Thiruvananthapuram District
Kerala
India - 695034

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
146
down
51

Mobile:
Mobile:
up
182
down
50

Additional info
Corporate offices:

Trivandrum
Muthoot Fincorp Ltd., MG Road, Near Spencer's, Trivandrum 695001
Tel: +91 47 1391 1550, +91 471 391 1430
Fax: +91 47 1233 1560

Cochin
Muthoot Towers, MG Road, Opposite Abad Plaza, Cochin 682 035
Tel: +91 48 4235 1481, +91 48 4235 1485
Fax : +91 48 4235 1494

View More Information...

Customer satisfaction rating
3%
Complaints
273
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Muthoot Complaints & Reviews

Sort by:

Muthoot Finance — transaction failure

 LishaS on Apr 23, 2018
I had done two payments of 2043 & 2049 (including charges) on muthoot finance byonline through paynimo on 29/3/2018, transaction was failure and they had shown amount will be credited within 2 working days.SBI had sent the confirmation message about the debit., muthoot didnt give any intimation about payment till now But till today evening amount is not credited.Please do the need as soon.Waiting for your response.My mail id : lishasureshbabu@gmail.com....
Complaint comments  Read comments Complaint category Banks

Muthoot — insurance amount against loan is higher than promised

 manohasingh1310 on Apr 20, 2018
Dear sir/ mam
My elder brother has taken a loan of rs. 11, 64, 058 from muthoot housing finance. When he is taking loan facility from muthoot, there representative has promised us that insurance amount will be less than 40000. After a long delay time we got a bond of insurance policy from your side of rs 151196. If i say simply, the policy premium is 13 % of total loan sanction.
It’s a wrong commitment with my elder brother. When we call your customer care, they did not give proper response. I want to return my policy and refund my amount as soon as possible. My brother is not highly...
Complaint comments  Read comments Complaint category Banks

Muthoot — concern about my gold loan accounts and auction details for the same

 Manav Midha on Apr 12, 2018
Its a major concern about the muthoot finance service i have 8 nos of gold loan accounts in your reliable city mall ghaziabad up 201012 branch i have not shared the complete auction details of my gold loan and how many of the accounts have been left out from the auction till date also how many of my gold loan accounts is been lined up for auction. By the branch manager mrs. Nishi i am not at tall been satisfied with her dealing as she make false statements and try to manipulated the customer when ever we asked for the details of our gold loan accounts put all the things to head office of muthoot...
Complaint comments  Read comments Complaint category Loans

Muthoot — staff behaviour

 Shravanivishra2309 on Apr 10, 2018
The staff behaviour at this branch of muthoot finance kancherpalem vizag andhra pradesh branch india 530004 is not at all good the lady staff is so arrogant and rude.. Un cultivated fellows. Do not have minimum customer concern relationship standards.. Take an action as soon as possible. Or else we are gonna make it viral. The staff are harsh and rude.in case of any queries also she responds in an harsh manner. I want her to be expelled out of the work or be punished in some or the other manner.. Ask the staff to inculcate in them minimum courtesy and humbleness towards the customers....
Complaint comments  Read comments Complaint category Loans

Muthoot — gold loan clear

 Arivazhakan on Apr 2, 2018
Respected sir
as im one of the customer of muthoot finance. today i went to muthoot office morning 10 clock. i meet muthoot employer and give my gold loan card. he sayed without checking to ask my wife so many questions. then he sayed wait but i wait 20 minutes again i go and ask him then he say again wait. after that he say your account locked you come tomorrow or after 1 hour. i go home and come again. i give my loan card and pay loan amount. after that they are delayed 2 hours. after received my swells. i ask feedback form. they are told no feedback form. i ask question they are told lock...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — dividend warrent returned by icici bank muthoot dividend warrant folio no 1201330000301846

 Jatin Jamgaonkar on Mar 22, 2018
Dear sir,

I have received dividend warrent of rs. 350/- by your esteemed organisation in favour of jatin jamgaonkar. I had deposited same into my bank of maharashtra bank account no having [protected]. Same bank ifsc code is mahb0000024. Bank of maharashtra presenting dividend warrent with icici bank through clearing, but icici bank returned same warrent having reason as effects not clear. My presenting bank had charged penalty as equal to the dividand warrent amount.

Please issue me fresh dividend warrent including bank penalty charges to my registered address as...
Complaint comments  Read comments Complaint category Banks

Muthoot — compared religion for money transfers

 Yasin8106 on Mar 19, 2018
My friend's note on how she got treated by western union out llet which work in a muthoot group office in gurgaon.

Dear all, i am seriously distressed by the descrimination i had to face today over the fact i am a christian.
I was at a western union outlet to pick up a transfer that was sent to me by my friend from dubai. After filling out the forms and providing them with the necessary ids they asked me what my religion was? I was confused and asked them why did they need to know that. They said sender is a hindu and your name suggests you are christian and we can't give...
Complaint comments  Read comments Complaint category Loans

Muthoot — branch never do work on time

 Abhishek.kashyap on Mar 16, 2018
Sir
This is about dav yamuna nagar brach, haryana. This brach never operate accuratley. Theres always issues like server down, isues electricity fealure. But what customer do in such cases this is my 10th time m hearing the same issue from this branch.
Please help staff is really non-supporting.
Making always false issues like systems not eorking they just make customer suffer. I am waiting here from last 1 hr. But still no resolution had done....
Complaint comments  Read comments Complaint category Loans

Muthoot — not received rc book

 Pandi Pan on Mar 26, 2018
Hello,

I have completed my vehicle loan 4 month before but still i didn't received my RC book of the bike.I have contacted many time but after that there is no response.I have contacted so many times Karur branch but i didn't get any proper response from them.I don't know whom i need to contact. After completing the loan they have not provided the RC book which is very worst thing

Vehicle Loan Number : 15101899
Mobile : [protected]

Regards,
Pandithdurai...
Complaint comments  Read comments Complaint category Loans

Muthoot — gold loan auction

 kavin121 on Mar 11, 2018
I have taken a gold loan from muthoot fincorp in april at that time the time period was for 1 year.in july i went to the branch and informed them that i am going out of the country, so i will take the same. Without my confirmation, they sent it for auction. And the biggest dialogue which they said is not satisfied. On behalf of me, someone went there to take back my gold at 11:30 and they said they were waiting to 11:00 am. But the day before they sent me the statement in that the particular loan has been removed. It means that was looted by muthoot. When i asked about the auction details they are...
Complaint comments  Read comments Complaint category Loans

Muthoot — not giving the money from muthoot fincorp

 Jithus Muvattupuzha on Feb 24, 2018
I got money from saudi via western union.
I visited muthoot fincorp, muvattupuzha branch.
Today morning i received 27278.
Afternoon i got 7000/- also. But they are not ready to give the money in second time.
Saying that proof (Driving licence) is not enough.
If that is not enough why i got 27k in morning...
They are making at me.
I should have to get explanation about this...
Complaint comments  Read comments Complaint category Business & Finances

Muthoot Fincorp Ltd — don't ruin your career/cheating interest rate

 pradeepbaskar on Feb 23, 2018
Muthoot fincorp ltd is main moto is charged too much of interest rate from customer. Muthoot fincorp showing advertising that providing 1%interest rate of gold loan but in reality they charged 1.5 to 3% interest rate per month.. Customer if u want pledge the ornament plz visit bank they providing gold loan interest 0.35% to 0.75% per month.
I’m a former employee of muthoot fincorp there is no proper hrms policy. Company holding employee salary during the notice period and have fight and get the salary.
Regional manager (Prawin. Kp regional manager coimbatore main) have no leadership...
Complaint comments  Read comments [1]Complaint category Business & Finances

Muthoot — unnecessary penalty

 Akhilesh D on Feb 16, 2018
My father has taken the mortgage loan from muthoot finance. We paid the loan emi regularly. I forgot to transfer money to my father account before 10 feb 2018 and after 3days i paid the emi and penalty of 1692. I am the regular payee of the loan emi. It was just one penalty and how they can charge 1692 rs and on what basis? What is the interest rate for charging such high?

Mr. Lalit kumar and his sales team member from nagpur branch doesn't know how to behave with the customer and how to talk with them. Why you open such facility if you are not clear about the penalty due to the customers.
Complaint comments  Read comments Complaint category Loans

Muthoot — complaint against muthoot fincorp manager patiala punjab

 Jasmine Sharma on Feb 16, 2018
Hello sir.. I want to complaint about muthoot fincorp limited patiala (Punjab). My name is devinder luthra from patiala punjab.. I work at patiala herat institute as marketing head. I had taken gold loan dated 18/7/2017. For 6 months from your branch code is 1530. My gold loan no. Is f5554. Where i met with mr. Dharminder who is your senior executive of that branch. And also megha sehgal who is branch manager.. We got gold loan from them.. But after few months mr. Dharminder and megha sehgal gave our gold loan information and slip of few months details to third person.. Third person is our relative....
Complaint comments  Read comments Complaint category Loans

Muthoot — regarding my experience certificate issuance and diwali bonus contact my 9915721782

 rohitjaswal on Feb 15, 2018
Muthoot Finance Ltd — regarding my experience certificate issuance and diwali bonus contact my [protected]

Dear team,

I was working in muthoot fin but i had resigned my service on 08/08/2017 but regarding my noc they have not issued experience letter to me when i have called then they refuse to give and not accept even my gentle request and even they have not paid bonus to me which was applicable so please take charge on them and reissue my ltr bonus

Regards
Rohit
[protected]...
Complaint comments  Read comments Complaint category Other

Muthoot Finance Ltd — regarding bonus and reissue of experience certificate

 rohitjaswal on Feb 15, 2018
Muthoot finance ltd — regarding my experience certificate issuance and diwali bonus contact my [protected]

Dear team,

I was working in muthoot fin but i had resigned my service on 08/08/2017 but regarding my noc they have not issued experience letter to me when i have called then they refuse to give and not accept even my gentle request and even they have not paid bonus to me which was applicable so please take charge on them and reissue my letter and bonus due's

Regards
Rohit
[protected]...
Complaint comments  Read comments Complaint category Other

Muthoot — payment debited from bank account but failed and not credited in muthoot loan amount

 Babinamalhotra on Feb 14, 2018
Dear team

This is to inform you that i have made payment for inr 3000 was debited from my account but the same was unsuccessful to muthoot credit. Loan raised on mobile nmbr [protected]
Kindly arrange to refund the amount urgently.

Details attached.

Thanks
Babina malhotra
[protected]...
Complaint comments  Read comments Complaint category Loans

Muthoot Finance Ltd — regarding my experience certificate issuance and diwali bonus contact my 9915721782

 rohitjaswal on Feb 13, 2018
Dear team,

I was working in muthoot fin but i had resigned my service on 08/08/2017 but regarding my noc they have not issued experience letter to me when i have called then they refuse to give and not accept even my gentle request and even they have not paid bonus to me which was applicable so please take charge on them and reissue my ltr bonus...
Complaint comments  Read comments Complaint category Employees

Muthoot — loan amount

 Noushad Sulaiman Ambazhakunnu on Feb 7, 2018
I asked loan amount for two years...but I received loan for 3years...iam complaint to Ur agent and Palakkad office manager ...he said he will rectified...
My first loan amount was paid...then somany times I complaint to the agent his name Suresh... nemmara branch
The agent said he will rectified and second month amount will be changed to 2year...
But still my loan amount not changed
Now he is not ricieving my calls

What I do????????...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — not given proper response

 vimla ashok puri on Jan 30, 2018
Hello
Respected sir,
On 29/01/2018 i called up to muthoot fin. Office paota jodhpur
Manager attend call and told to me i am not able to solve your problem you called my employ no. They will be handle your problem. After then he cut my call then i again called up and employ was attend the call but he put on hold and talking another person
They are not speak proper and not given the reply
I request to you sir plz told them this type of not speak
Thank you
My contact no. [protected]...
Complaint comments  Read comments Complaint category Loans

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