Muthoot Customer Care
Muthoot Fincorp Ltd.
Customer satisfaction rating: 3%
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303
COMPLAINTS

Muthoot Customer Care

Muthoot Fincorp Ltd.

Website:
Address
Muthoot Centre, Punnen Road
Trivandrum
Thiruvananthapuram District
Kerala
India - 695034

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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175
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65

Mobile:
Mobile:
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57

Additional info
Corporate offices:

Trivandrum
Muthoot Fincorp Ltd., MG Road, Near Spencer's, Trivandrum 695001
Tel: +91 47 1391 1550, +91 471 391 1430
Fax: +91 47 1233 1560

Cochin
Muthoot Towers, MG Road, Opposite Abad Plaza, Cochin 682 035
Tel: +91 48 4235 1481, +91 48 4235 1485
Fax : +91 48 4235 1494

View More Information...

Customer satisfaction rating
3%
Complaints
303
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Muthoot related photos (42)

Muthoot Complaints & Reviews

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Muthoot Fincorp — unauthorised tax deducted on debenture (subordinated debt)

 poovathum on Oct 3, 2018
I had taken a Debenture Certificate from Muthoot Fin Corp Of Rs.2, 50, 000/- for 66 months in the redemption Value of Rs. 5, 00, 000/- until 08/07/2018 with all the documents formalities especially the PAN Card ANR PP7939B
but after maturity of Subordinated Debt MFL deducted Rs.15345/- by the reason says " Lack of Updating PAN Card " so far.

The Individual PAN card is already submitted MFL and the same updation is the Job MFL, this is an injustice and fraudulent activities of Muthoot Fin Corp.

Requested to recover the Rs.15345/- Unauthorised imposing amount...
Complaint comments  Read comments Complaint category Banks

Muthoot — unauthorised tax deducted on debenture (subordinated debt)

 poovathum on Oct 3, 2018
Dearsir,

I had taken a debenture certificate from muthoot fin corp of rs.2, 50, 000/- for 66 months in the redemption value of rs. 5, 00, 000/- until 08/07/2018 with all the documents formalities especially the pan card anr pp7939b
But after maturity of subordinated debt mfl deducted rs.15345/- by the reason says "lack of updating pan card" so far.

The individual pan card is already submitted mfl and the same updation is the job mfl, this is an injustice and fraudulent activities of muthoot fin corp.

Requested to recover the rs.15345/- unauthorised...
Complaint comments  Read comments [2]Complaint category Banks

Muthoot Fincorp Ltd — they doesn't return your, booking amount

 esha kanda1986 on Sep 26, 2018
Hello team
i am esha kanda, r/o: gh6/311, prachin apartment, meera bagh, paschim vihar, new delhi-110087.
on[protected] i have booked (leaf design ladies gold-diamond ring) through muthoot fincorp sunder vihar branch, new delhi-110087, and we paid our 2nd emi also but any our personal issue we doesnt want to buy that diamond ring,
so then we goes to muthoot branch they tell me wait for 3rd emi date crossed, then they mail to head office and they give me amount which i paid but nominal penalty they charge and then they give me cheque,
but today they change our words...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — wrongly tds deducted and interest on tds recovered from customer

 yellubai on Sep 22, 2018
Dear sir,

My name is mallikarjun chandrashekhar kattimani, mira road my bond number : 1014-sd-78 i have invested in this bond as doubling and for long term for 5.5 years, but my maturity was on 19/9/2018.
On 19.9.2018 when i went to mira-bhayander branch for redemption of bond service of executive was good but there was one problem i came to know that my tds was deducted rs. 868/- in the year 15-16 but on time muthoot has not paid tds amt to govt.in time so for that also they paid interest on tds i. E, rs. 269 so total come 868+269= 1137/- this amt was recovered from my investment...
Complaint comments  Read comments [1]Complaint category Business & Finances

Muthoot — transaction is not successful but money is deducted

 Anuj171099 on Sep 7, 2018
I was paying my interest through debit card but when i go for it transaction is failed but money is deducted from my account, i want to know whether the money is deposited in your account or i will get the refund. And when i get the refund pls answer me my interest is increasing day by day and i want to get pay this interest as soon as possible !! Please help me...
Complaint comments  Read comments Complaint category Loans

Muthoot — two wheeler loan installment.

 Sanjid on Sep 6, 2018
I have taken a two wheeler vehicle for loan. I have paid my first installment directly on branch from kalamassery, kochin. From the branch they told that from next installment the amount will take directly from my account. But later i knew that the bank account was not verified due to incorrect signature. But i was late and i didn't got any call or any information regarding this. I knew this only on due date. So i couldn't pay directly on branch on time. Currently it seems to be that i have to pay a penalty of 750. I hope you understood my situation and do necessary....
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Muthoot — unethical charges

 Deepu Deepz on Sep 4, 2018
Hi Nagaraj Sir,

Myself Deepu from Gudalur – I have obtained two wheeler finance from Muthoot (Loan Number 16161628 – Name Deepu Balan) for 18 months duration, currently I have repaid all my EMI’s and still from Gudalur branch they are requesting me to pay 1551 Rs for getting NOC, this is my issue right now. Let me explain in detail what actually happened:

I am working Coimbatore, where I couldn’t visit the gudalur branch and pay my EMI’s on the specified date, so during loan processing I requested Muthoot gudalur manager (Shinoj) that ECS payment mode is...
Complaint comments  Read comments Complaint category Loans

Muthoot — employee use abusive language with customer.

 Shikha Prabhat kumari on Aug 28, 2018
Hello i am customer of muthoot finance in kotla mubarakpur new delhi.
I have some serious issues with your employees name mansi singh and piyush motwani they are working in same branch office muthoot finance kotla mubarakpur south delhi.
There behavior with employee and customers are not good use of abusive language in office in front of customer and ignore the customer for long time and busy in there mobiles and making fun together in office this how your company treat to your clients i have already complaint to the manager and ask for sorry letter with these to employ individuals...
Complaint comments  Read comments Complaint category Loans

Muthoot — amount debited not reversed yet

 Ashwin Vardarajan on Aug 27, 2018
Gold loan no: - f8173
Name: - ashwin v
Muthoot complaint no: - gl[protected]
Payment ref no: - mpt-at-562934

On 06/06/2018 i have paid the gold loan of rs.5, 000/- through phone pay upi, but payment failed and the amount not reversed yet, co contacted phone pay they informed amount credited to merchant ref no.[protected] to tpsl@icici.

I contacted my standard chartered bank through which i made the payment, on 25/08/2018 they informed the amount processed from their end and credited to party. Informed to contact merchant for refund of the amount.
Complaint comments  Read comments Complaint category Loans

Muthoot — bad experience with company and employees

 Piyush Motwani on Aug 24, 2018
I am piyush motwani working with muthoot finance kotla mubarakpur branch its worst part of my life. It is a company with least employee satisfaction. Ask any of its employees, and they can tell you a number of bad things about it. They will tell you that they have done much for the company, but there is no one to put value of that. They feel like they are sitting at any laale ki dukaan.

- the company is making profit comparable to many nationalized banks (Even more than many of banks), still most of its branches are devoid of ac and good infrastructure. Difficult to work when temp....
Complaint comments  Read comments Complaint category Business & Finances

Muthoot — employees behaviour

 Piyush Motwani on Aug 24, 2018
Hello
I am here to inform you that our office staffs behaviour is not good enough to customers because they are busy in there phones making unnecessarily call in front of customers and not treating customers in good manner.
Your team can check this information and then take any action against staffs.
This is very bad impression of muthoot finance group to the customer they openly ask for commission to customers and cuts if they are want any type of loan this how they are making only money by doing this bad impression to customers this very bad manner.
Staff are not...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — i am complaining about mkv maturity.

 renku deena on Aug 18, 2018
Sir/madam,
I had joined in mkv scheme and completed all emi's. Total 30, 700 i have paid. On last payment day 24 carrot gold price was 30, 400. According to that price i have to get gold coin of 10 g. Approximately. But the branch manager is saing that i will get 9 g. Of gold. Plz clarify this. If you give 9 g. What is the benifit to me for my investment?...
Complaint comments  Read comments Complaint category Jewelry & Watches

Muthoot — housing loan

 dulipala on Aug 4, 2018
I. D. Umadevi applied housing loan at my kakinada buildg construction on april 2018 loan process of rs.3000+doct other 20000expensed by me co. Will not sanction my loan the company staff rajahmundry branch negligence on my part iam depend on this loan iam borrowing high interest taken loan of rs 3 lakh for badement of my house please pay my damage of rs.3 lakh for loss my damage j...
Complaint comments  Read comments Complaint category Loans

Muthoot — no objection certificate

 pramod9744 on Jul 30, 2018
It may bring to your notice that i take a vehicle loan from your cherthala branch.My loan number is 14134674.As its procedure of one time settlement i have done the full payment on 16/05/2018.So i applied for the NOC. Now you are objecting to issue the NOC by telling that i have to remit the fine again. So i registered a complaint in National Consumer Forum on 28/07/2018.I humbly request you to issue the NOC at the earliest....
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

Muthoot — misbehavior of executive

 Ammu Sahadevan M S on Jul 21, 2018
Dear,
This mail is regarding a formal complaint against one of your employee named Remya([protected])and we are not aware about the branch she is working.actually i agree that one of emi is bounced due to some hospital emergency.and her behaviour was in very rude and cultureless manner.why you are hiring this kind of persons.i have call recordings with me and I want to proceed legally so take necessary action against this...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — mkv no-518

 Poonam1975 on Jul 12, 2018
Mene muthoot me 12 month ki ek scheme 1000/ per month 14th dec'2017 sagar pur bracnh in delhi me ne puch tha ki agar me late hu jao to kya interest to nahi lage ga to mana kar diya nahi koi interest nahi lage ga but aaj mene one month late ho gai to in hone interest laga diya, or jab mene advance deposited karya to uska koi interest nahi mila, agar me scheme band karti hu to muje 12months ke bad paise milege wo bhi without interest ke jab mene puch kyu to bola ye hi role hai. but muje easa kucha nahi batya gaya tha or mene kaha to ki humre yaha ek schame aati wayof tab intrest nahi lagta hai to...
Complaint comments  Read comments [1]Complaint category Other

Muthoot — delay service in the muthoot office

 Manjurraj on Jul 3, 2018
This is to inform that in our branch have a lazy fellows they postpone our work due to there personal works & say server issue.. I face this every month when i visit to pay my installment & behavior of the staff is rude.. I request to change the this # bring some efficient works that give costumer satisfaction details about our city branch is (Koppal dost yelburga tlq) 583236 please insure us fast with a new worker thank you...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Muthoot — noc issue

 Miron Michael on Jun 28, 2018
My name is miron michael. Before 2 years am applied vehicle lone 23 months.16011907 is my id. Last april the lone was completed. And april 6 i applied noc but i didn't get yet. Manytimes i visited your muthoot kollam umayanalloor office in kerala. They are said already sended noc my address. I asked post office staff they didn't know about this. And last week i completed your kerala head office one your staff said they will send my noc in kollam umayanalloor branch within 3 days they will give me my noc. I waited they requested but no positive response your side. And yesterday i called your kerala...
Complaint comments  Read comments Complaint category Other

Muthoot — mkv maturity

 ankushgupta01 on Jun 27, 2018
I opened mkv account for buying gold coin in installment for six months despite passing six months in may still m begging for my coin is it a company policy? Should i go to sebi or any other authority i request u to look into this matter your kathua branch is jammu is without coins m not only the one so many customers are suffering because of ur lackness i need coin within six days otherwise i will find another way...
Complaint comments  Read comments [1]Complaint category Business & Finances

Muthoot Finance — regarding job

 Gargronik on Jun 25, 2018
Sir y your team member make us fool.. I travel from karol bagh to alaknanda for interview and dere he is selected me for customer care executive den in second round he give me question paper where i am give best of my knowlefe and i know i clear dat but then one of the team member in george school after taking my paper amd consult with another person ask me dat u are selected for field job i see her face with aggression dat he is alright or not m not come here for the field job... If u r not proving job to people den y u r conducting interview and call people to give from so much distance plz i...
Complaint comments  Read comments [1]Complaint category Loans

Recently Discussed

2 days ago
Muthoot Fincorp Ltd
they doesn't return your, booking amount
4 days ago
Muthoot
unauthorised tax deducted on debenture (subordinated debt)
9 days ago
Muthoot
wrongly tds deducted and interest on tds recovered from customer
15 days ago
Muthoot Fincorp
unauthorised tax deducted on debenture (subordinated debt)
Muthoot
two wheeler loan installment.

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