Muthoot Customer Care
Muthoot Fincorp Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
290
COMPLAINTS

Muthoot Customer Care

Muthoot Fincorp Ltd.

Website:
Address
Muthoot Centre, Punnen Road
Trivandrum
Thiruvananthapuram District
Kerala
India - 695034

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
158
down
56

Mobile:
Mobile:
up
191
down
52

Additional info
Corporate offices:

Trivandrum
Muthoot Fincorp Ltd., MG Road, Near Spencer's, Trivandrum 695001
Tel: +91 47 1391 1550, +91 471 391 1430
Fax: +91 47 1233 1560

Cochin
Muthoot Towers, MG Road, Opposite Abad Plaza, Cochin 682 035
Tel: +91 48 4235 1481, +91 48 4235 1485
Fax : +91 48 4235 1494

View More Information...

Customer satisfaction rating
3%
Complaints
290
Pending
0
Resolved
9
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Muthoot Complaints & Reviews

Sort by:

Muthoot — mkv no-518

 Poonam1975 on Jul 12, 2018
Mene muthoot me 12 month ki ek scheme 1000/ per month 14th dec'2017 sagar pur bracnh in delhi me ne puch tha ki agar me late hu jao to kya interest to nahi lage ga to mana kar diya nahi koi interest nahi lage ga but aaj mene one month late ho gai to in hone interest laga diya, or jab mene advance deposited karya to uska koi interest nahi mila, agar me scheme band karti hu to muje 12months ke bad paise milege wo bhi without interest ke jab mene puch kyu to bola ye hi role hai. but muje easa kucha nahi batya gaya tha or mene kaha to ki humre yaha ek schame aati wayof tab intrest nahi lagta hai to...
Complaint comments  Read comments Complaint category Other

Muthoot — delay service in the muthoot office

 Manjurraj on Jul 3, 2018
This is to inform that in our branch have a lazy fellows they postpone our work due to there personal works & say server issue.. I face this every month when i visit to pay my installment & behavior of the staff is rude.. I request to change the this # bring some efficient works that give costumer satisfaction details about our city branch is (Koppal dost yelburga tlq) 583236 please insure us fast with a new worker thank you...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Muthoot — noc issue

 Miron Michael on Jun 28, 2018
My name is miron michael. Before 2 years am applied vehicle lone 23 months.16011907 is my id. Last april the lone was completed. And april 6 i applied noc but i didn't get yet. Manytimes i visited your muthoot kollam umayanalloor office in kerala. They are said already sended noc my address. I asked post office staff they didn't know about this. And last week i completed your kerala head office one your staff said they will send my noc in kollam umayanalloor branch within 3 days they will give me my noc. I waited they requested but no positive response your side. And yesterday i called your kerala...
Complaint comments  Read comments Complaint category Other

Muthoot — mkv maturity

 ankushgupta01 on Jun 27, 2018
I opened mkv account for buying gold coin in installment for six months despite passing six months in may still m begging for my coin is it a company policy? Should i go to sebi or any other authority i request u to look into this matter your kathua branch is jammu is without coins m not only the one so many customers are suffering because of ur lackness i need coin within six days otherwise i will find another way...
Complaint comments  Read comments [1]Complaint category Business & Finances

Muthoot Finance — regarding job

 Gargronik on Jun 25, 2018
Sir y your team member make us fool.. I travel from karol bagh to alaknanda for interview and dere he is selected me for customer care executive den in second round he give me question paper where i am give best of my knowlefe and i know i clear dat but then one of the team member in george school after taking my paper amd consult with another person ask me dat u are selected for field job i see her face with aggression dat he is alright or not m not come here for the field job... If u r not proving job to people den y u r conducting interview and call people to give from so much distance plz i...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — money detected my bank account not received muthoot

 manikanta355 on Jun 22, 2018
Thank you for using your sbi debit card 459xx4361 for a purchase worth rs2529.5 on pos [protected] at paynimo mutual funds txn#[protected]. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]

My bank account debited 2500., not receive to muthoot account [protected]...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — money deduction

 Amit Ramesh Kini on Jun 15, 2018
Money deducting in my bank account but not received by muthut finance company 1499.88 rs.
What can i do to refund my deducted money of rs 1499.88
Please help me
I just try to pay my gold loan emi to muthut finance company
I have send the money to tpls@icici
And i have done
Money deducting but not paying to muthut finance company what i do to refund my deducted amount of rs 1499.88...
Complaint comments  Read comments Complaint category Loans

Muthoot Finance Ltd — hp pc product no:1nu70pa

 Nagabharath Gollapinni on Jun 7, 2018
We regret to inform you hp cpu was not working since last week, muthoot finance bairagipatteda branch serial number ina726w36m, product number 1nu70pa#acj so in this connection we request to you please send your technician as early as possible to rectify the problem. All our branches using hp system only. So please give your valuable service as early as possible.
Address:
Muthoot finance ltd
Bairagipatteda branch-4387
Dno:[protected],
Bairagipatteda
Tirupati-517501...
Complaint comments  Read comments Complaint category Computers & Accessories

Muthoot — pathetic repayment method and extremely poor customer service. payment got debited but still not reflecting in system.

 StyleOn Indirapuram on May 26, 2018
Hi

I have been trying to pay interest amt against my loan but payment got failed thrice.
But the amount has been debited from my a/c everytime.
My loan ac no. Is 1772/mdl/125
My customer id is [protected].

Have wrote you twice on cc. Imuthoot@muthootgroup.com but your customer service is pathetic and i get no revert.
Why should i bear extra interest or penalty as its a failure at ur gateway.
I need a clarification as to why my amount is still not being credited to my account and why i have been charged everyday due to your payment...
Complaint comments  Read comments [2]Complaint category Loans

Muthoot — availing of top up facility (mob-8050310550)

 Indrajit Biswal on May 26, 2018
I am having a gold loan at bangalore t dasarahalli branch, jalahalli. I want to take the facility of top up. But due to nonavailability of my account at the concerned branch i could not get the facility as i am away from concerned branch now. I visited one of your branch here and handed over the bank details for updation purpose. Your concerned officer tried up to his level best but finally, he could not add my account. But for updating the account, the otp is coming to my mobile. Kindly intervene the matter and sort it out at your end at the earliest so that the customer will get the benefit from...
Complaint comments  Read comments Complaint category Business & Finances

Muthoot — online transaction failed, money deducted. [Resolved]

 srinivasgurlinka on May 23, 2018
Hi team,

I had a transaction done by muthoot app and there was an error message as transaction failed and when i asked the branch personnel at krishna nagar hyderabad branch they said it will be reverted back by 2 or 3 days. I am worried since it is a huge amount of (19419.52 +19419.52) with a total of 38839.04. Hdfc had sent the confirmation message like "we would like to inform you that, the referred transaction has been successfully processed at the bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant.."
Complaint comments  Read comments [1]Complaint category Loans

Muthoot Finance Limited — reversal of charges levied to my pm jan dhan account

 Chintaman shintre1 on May 18, 2018
Dear sir,

While i was working with muthoot finance ltd., i was required to open a salary account with my customer id[protected].

Since i was receiving regular salary i had given ecs instructions for debit of my kotak life insurance premium payments.

But now after my retirement i became a senior citizen and i requested your mth compound indore branch to convert this account in to pradhan mantri jan dhan yojna scheme, do not respond to any ecs through this account
I was told that no charges for minimum balance will be debited and other charges will...
Complaint comments  Read comments [1]Complaint category Banks

Muthoot — bike seez

 ctapavan on May 9, 2018
Dear madam / sir...

I requested to ur muthoot finance ltd please stop ur financial branch office scheme in chitradurga.577501. Branch bcoz chitradurga branch executive is giving to tourcher of village people and poor people.. Your executive behivor is not good he is doing the man handling for muthoot customers...
No one notice and any other document he is seezing the vehicles...
Chitradurga people we are all requested so plzzz take him immediate action in chitradurga muthoot branch......
Complaint comments  Read comments Complaint category Loans

Muthoot Fincorp — response delay and unrespect

 K yudhisther rao on May 4, 2018
I am the customer of muthoot fincop, today i want to pay loan repayment or i went to muthoot fincop srikakulam branch first floor, sri rama aracade, new bridge road, land mark above icic bank, i inter in 11.45 they tell sir 5min wait, but i wait upto 12 00 after that i asked for repayment they replied sir we want more time then i asked how much time sir, they unrespectivly tell one more hour, in this summer season its not fair, date 4 may 2018...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — 2 wheeler loan

 Priyanka Kc on May 4, 2018
Hello sir

My loan no is 17296867
2 month before i have purchased jupiter classic and some people from where is purchased they continuously visiting my house and asking for rs. 1500 and telling me they are from fincorp and and fincorp didnt even give me my 2nd key of my scotty and telling me after 3 year they will return my key please tell me what to do and my ecs is also rejacted 2 times now i have to go every time in your pankha road janakpuri branch to submit my installment please tell me either i have complaint fir or fincorp muthoot complaint...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot — complaint about iphone calls from you're emi collections persons

 Ts.kamaraju on Apr 26, 2018
Sir
My self ts. Kamaraju from tumkur karnataka
Sir i taken honda active from your muthhot finance company at tumkur branch in 2017 jan i am paying emi some time it will be late also i am asking sorry for that also. Now a days your emi collection boys are calling in the early morning at 8 o clock also it's real disturbing, i asked them to why you are calling in the early morning but they are telling company directed to us can call in as early as possible in at 6 o'clock alsoto us. So please could you clarifye the timings please if it's the right time or not. Please is waiting for...
Complaint comments  Read comments [1]Complaint category Loans

Muthoot Finance — transaction failure

 LishaS on Apr 23, 2018
I had done two payments of 2043 & 2049 (Including charges) on muthoot finance byonline through paynimo on 29/3/2018, transaction was failure and they had shown amount will be credited within 2 working days. Sbi had sent the confirmation message about the debit., muthoot didnt give any intimation about payment till now but till today evening amount is not credited. Please do the need as soon. Waiting for your response. My mail id : lishasureshbabu@gmail.com....
Complaint comments  Read comments [1]Complaint category Banks

Muthoot — insurance amount against loan is higher than promised

 manohasingh1310 on Apr 20, 2018
Dear sir/ mam
My elder brother has taken a loan of rs. 11, 64, 058 from muthoot housing finance. When he is taking loan facility from muthoot, there representative has promised us that insurance amount will be less than 40000. After a long delay time we got a bond of insurance policy from your side of rs 151196. If i say simply, the policy premium is 13 % of total loan sanction.
It’s a wrong commitment with my elder brother. When we call your customer care, they did not give proper response. I want to return my policy and refund my amount as soon as possible. My brother is not highly...
Complaint comments  Read comments Complaint category Banks

Muthoot — concern about my gold loan accounts and auction details for the same

 Manav Midha on Apr 12, 2018
Its a major concern about the muthoot finance service i have 8 nos of gold loan accounts in your reliable city mall ghaziabad up 201012 branch i have not shared the complete auction details of my gold loan and how many of the accounts have been left out from the auction till date also how many of my gold loan accounts is been lined up for auction. By the branch manager mrs. Nishi i am not at tall been satisfied with her dealing as she make false statements and try to manipulated the customer when ever we asked for the details of our gold loan accounts put all the things to head office of muthoot...
Complaint comments  Read comments Complaint category Loans

Muthoot — staff behaviour

 Shravanivishra2309 on Apr 10, 2018
The staff behaviour at this branch of muthoot finance kancherpalem vizag andhra pradesh branch india 530004 is not at all good the lady staff is so arrogant and rude.. Un cultivated fellows. Do not have minimum customer concern relationship standards.. Take an action as soon as possible. Or else we are gonna make it viral. The staff are harsh and rude.in case of any queries also she responds in an harsh manner. I want her to be expelled out of the work or be punished in some or the other manner.. Ask the staff to inculcate in them minimum courtesy and humbleness towards the customers....
Complaint comments  Read comments Complaint category Loans

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