Muthoot Finance — very poor service in goa[margao]

Address:

Kollam, Kerala

sir i am a business man iam start work in goa there some finance tight and i go to muthoot in madgoa to gold finance my home kerala they say without goa id card no give money.my gold is 30gram i want 20000rupees ihave passport,pancard,id card,adhar card. why are they doing like this,iam alredy take money in gujarath get gold there no problems so please do somthing