[Resolved]  my way IPTV — Poor Services

Address:

Gurgaon, Haryana

Subscriber ID:[protected]
Phone: [protected]


Repeated Problems faced: Frozen images break in audio, long booting time, loss of DSL syncronisation, complete washout of image etc..
Either the Broadband or the IPTV broadcast is always inoperational, as a result we hardly get to see any TV program. On top of it, the service engineers responsible for its upkeep never pick up the phone

Feedback from self:-

Enter the Call centre : the IVRS takes you to the concerned person but even before you utter a word disconnects your call automatically .. finally after struggling for good 1 hr I managed to register the complaint.

It beats all call centres and tech support teams which I have seen till now hollow in terms of worthlessness, incompetence and callousness

Enter the tech team : The so called technical support doesnt know their elbow from their toe and deserve the prize for 'most incompetent tech support team' : they are clueless even after 2 days of complaint logged.. they believe only in throwing jargon without action.. I interacted with customer care named: Mr. Gurdeep; and told him if you can't rectify, pls raise request for IPTV disconnection.. And TO MY SURPRISE, the fellow immediately closed my complaint call which was open & requested for MYWAY IPTV disconnection.. This was a real shock; MyWaycompany is treating it's customer like this..