[Resolved]  Mydala — Misselling

Dear Sir

Greetings of the Day !!!

We really apologize for the inconvenience caused to you.

As per your last discussion with the merchant for your order, we have been waiting for your reply. We have not heard from you since then. We do support you in this matter of yours and will try to give you the best solution possible.

Please be informed that we will be refunding you the entire amount that you have paid against the Tag Heuer Watch. We would also request you to ship us both the watches that you have (Tag Heuer Monaco & Tag Heuer Calibre - White), on the below mentioned address. We would also be paying you the courier charges. Please send us the Courier Receipts on [protected]@mydala.com so that we could process the refund for the same.

We have taken some serious steps to ensure such deals are not pushed in, a proper quality check of the products would be done and as an immediate fix, we have removed the deal for Tag Heuer from the website and have also black listed the merchant.

Address: Building No. 14 & 15, Community Centre, Saket, New Delhi - 110017

Also, as a reference we are attaching you the chain mails exchanged between you and the merchant.

Thanks
Customer Support Team - mydala.com

Hi Manish

after all such long emails...

Result - I have sent 2 diff watches which are with you now...
So tell me the solution...

dont expect by paying a mere 1% value ( of an original Tag heuer watch) you will get a real TAG heuer watch. Brother - try to realize how it will feel to pay 3-4 lakhs for a TAG watches originals.

Nobody is taking away your money, we all are here & trying our best to serve you.

1. When you will return those watches to me?
2. After my confirmation, Mydala will refund your money...

Nobody is cheating you...or else we should not chase you for your satisfaction...sending again & again new watches.

All those watches are imported replicas & it is indeed worth more than 3-4 K.
Its upto you whether to buy or not...

We all are waiting for you final decision...

So expecting a logical - valuable answer from you, better you try to find a solution. Rather than holding my watches then complaining, which in turn delay your refund.

Expecting your co-operation on this matter. Please resolve it asap.
Thanks
Regards,
Debasis Sahoo
Fixed Asset Analyst
[protected]
________________________________________
From: manish karera [[protected]@gmail.com]
Sent: Wednesday, January 25, 2012 10:57 AM
To: Debasis Sahoo
Cc: gaurav.[protected]@mydala.com; [protected]@mydala.com
Subject: Re: Tag heuer - White
Dear Debashish,

This watch was shown by you not by me and if this was not the watch then why you send this pic to me.

If you are talking abt replica and all then you should post this picture intially on mydala website then i am very much sure then nobody will pay 3200 for such watch. watch which you had posted initally while the deal was going on it was monaco 24 black with leather belt and then after few days of purcahse you called me on my phone saying that is not in stock and you wiill take time to get new one.

Then you gave me offer of sending other watch of same cost and then you mailed me tag heuer calibre 17 white (chrono)

on website you are showing some other watch and sending some other.

this was the second ti, e when you send me different watch.

This is kind of cheating which you are doing with customers.

Now it is not about satisfaction it is about feeling of getting cheated from this so called mydala company.

Regards,
Manish Karera


On Tue, Jan 24, 2012 at 5:32 AM, Debasis Sahoo <Debasis.[protected]@wns.com> wrote:
Hi Manish

I agree that watch is diff however its a best replica for calibre 17.

The original watch cost more than 5000 USD & approx 3 lakhs INR
what you are paying is only 1 % of the total money
however getting an best quality replica.

leave all my justifications...

If you are not satisfied, then please return both the watches in the same condition.
1. I will pay for your courier charges. (you can send your bank detail so that I will deposit)
2. I will request MYDALA to refund your money at the earliest.
3. Or I can accpet if you have any better idea to execute if you have any...

Thanks for your patiance.

Hope for a postive reply.

Regards,
Debasis Sahoo
Fixed Asset Analyst
[protected]
________________________________________
From: manish karera [[protected]@gmail.com]
Sent: Tuesday, January 24, 2012 5:43 PM
To: Debasis Sahoo
Subject: Fwd: Tag heuer - White
Dear Debashish,

kindly find the attahchment of Tag heuer white whatch which you have sent me and toldme that this watch is available and you will sned this watch.

Kindly check the pic properly this watch is chrono watch and purely white in color bt u have sent me some diffrent watch.

kindlky check and revert

Regards,
Manish Karera
[protected] Forwarded message[protected]
From: Debasis Sahoo <Debasis.[protected]@wns.com>
Date: Mon, Jan 9, 2012 at 5:23 AM
Subject: Tag heuer - White
To: "gaurav.[protected]@mydala.com" <gaurav.[protected]@mydala.com>, "[protected]@gmail.com" <[protected]@gmail.com>

Hi
Please find the TAG HEUER calibre 17 model watch photo & respond asap.

Thanks

Regards,
Debasis Sahoo