Naaptol.com / Alpha Radio — Naaptol.Com vendor alpha radio sent defective blackberry

Address:

Gurgaon, Haryana

I had ordered a new blackberry bold 9300 handset from naaptol.Com on 30th march 2012. The phone costed me rs 14,300. It was supplied to me by one alpha radio, a vendor of naaptol.Com.

I got the phone after a few days. But to my surprise, the phone DID not turn on at all. I contacted naaptol.Com, which diverted my query to the vendor alpha radio. I had a horrible experience dealing with them. First, they DID not respond at all to my calls/Mails. Finally, when they DID, I was told that someone will pick up the handset from my place, which never happened. After waiting for weeks and numerous mails/Calls, I finally managed to reach their office. They kept the phone and told me that another phone will be sent to me soon.

Again after numerous mails/Calls for weeks, I DID receive a handset, which was old. It had scratch marks all over, and the imei number on the handset DID not match the one given on the box, which raised suspicion. Anyway, the same exercise started. I contacted naaptol.Com, who asked me to get in touch with alpha radio again. They again took weeks to respond. I again went to their office, where they asked me to leave the handset.

After weeks of followup, I one day went to alpha radio's office, and was promised another handset in a day or two, which DID happen.

Again, I was suspicious of the handset since the imei number on box and handset DID not match. However the phone looked fine to me, and I started using it.

After a few days o[censored]se, a few keys started coming out of the keypad. I fixed them with an adhesive, since I DID not have energy to fight with naaptol.Com/Alpha radio. A few days later, a few more keys stopped functioning all together. I took is to a blackberry service centre, where I was told that the keypad circuit is broken. It costed me rs 1200 to get it fixed. I was told at the service centre that it's an old phone, which has been poorly refurbished, and sold as a new phone.

Now since last weekend, the phone is dead, as the battery is not taking any charge. I took it to a blackberry service centre, where they are saying the entire circuit is broken. They again charged me rs 1500 to fix it.

I am really unhappy, harassed, cheated, and it's a case of fraud on part of naaptol.Com and it's vendor alpha radio. They are selling old mobile phones in the garb on new ones. Strong action is required against them.