Naaptol Online Shopping Customer Care
Naaptol Online Shopping Pvt. Ltd.
Customer satisfaction rating: 11%
Submit a Complaint
1607
COMPLAINTS

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt. Ltd.

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Address
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts


Additional info
Mumbai
Unit 418, Building 2, Sector 1, Millennium Business Park, Mahape, Navi Mumbai 400710

Gurgaon
118, 1st Floor, Sushant Tower, Sec-56, Sushant LOK–II, Gurgaon 122003

Jaipur
3/305, Girdhar Marg, Malviya Nagar, Jaipur 302017

Customer satisfaction rating
11%
Complaints
1607
Pending
274
Resolved
101
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Naaptol Online Shopping related photos (181)

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Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping — I need justice from you naaptol.

 sree@89 on Jul 26, 2017
Hi,
My name is Remesan nair V R. I am from kerala.
I had ordered an item from Naaptol telebuy (14 peices stainless steel vessels) for rs 2398 on 17th July 2017 and received the product on 24th July 2017. When I opened the box, the items were not complete and the items were also damaged. I called Naaptol customer care so many times asking for a full refund of the money that I have paid and they were not willing to do so.One guy called me back and spoke with me in a very rude manner using harsh words and told me to do whatever I can do but they will not give my money back. I have also...
Complaint comments  Read comments Complaint category Utility Services

Naaptol Online Shopping — leak of my information by naaptol.com

 atul.chopra on Jul 26, 2017
Hi Friends, Don't Purchase anything from Naaptol.com, your personal information is leaked by Naaptol.com, please find below the incident that happened with me and I have written to CEO of Naaptol, awaiting response
Hi,
I bring to your kind information that yesterday morning I got a call from 7634098479 on my phone number, the person Durgesh Sharma said he is calling from Naapol and he confirmed my Residence address, further he said that I am a winner of a TATA Safari in a lucky draw of Naaptol.com since I purchased Bacca Bucci shoes 2 months back from Naapol.com post viewing the product...
Complaint comments  Read comments Complaint category Other

Naaptol Online Shopping — naaptol products

 DnHalder on Jul 25, 2017
I have received a call from 8294287901 about winning a tata safari costing about rs.12, 60, 000 based on my recent purchase from naaptol at 9.01 today (25.07.2017). I have also received 2 (Two) sms congratulating me for winning such prize. It has been mentioned that offer is valid for today only. I have been asked to contact their toll free no at 18002122318 for details in the matter. I have been asked to deposit around rs.7, 000/- towards registration service in bank today only. The person was reportedly calling from jharkhand.
I am of the opinion that a gang of fraudster is operating to...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — sheffield electric stove

 Taukhir on Jul 22, 2017
Friends please naaptol se koi product naa kharide ye logo ki baat nahi mante.
Maine product kharide se pahele pucha ki products pasand naa aane pe return kar sakta hu kya usne kaha aap bilkul return kar sakte hai. Lekin deliver hone ke baad ye log koi response nahi dete aur kahte hai return nahi hoga.
So please don't purchase any product from naaptol....
Complaint comments  Read comments Complaint category Home & Garden

Naaptol — false call about lucky draw

 subhashpatni on Jul 21, 2017
Today morning my wife got call many times between 10 and 11 am from phone no. 7091157009 claiming that she got prize of tata safari vx model. She told me jubilantly, but i had doubts about the call. I called back on that number. On my enquiry he told that he is anil singh calling from naaptol and repeated that my wife got the lucky prize of tata safari valued at rs. 12, 60, 000/- she could take the vehicle or take cash. He further told that she would require to deposit rs. 27, 600 in case she wanted cash and rs. 12000 in case she opted for the vehicle, in some bank account. When i asked him how...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — fake call

 lavanyasagar23 on Jul 18, 2017
My name is lavanya.. I have purchased more than 6 times from ur channel... My registered ph no is 8309514307... My mom uses this no and she places order. She received message from naptol stating

"""dear sir, you won naaptol tv show. You won first prize (Tatasafari) and market value os 125, 0000. Pay only 8500/- as registration fee. For more details contact us 917782062213, 180030029364 and 9570310461.."""""

We ignored the message as now a days we get fake messages.. We got call twice and my mom gave my contact no and i spoke to mr...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Naaptol — asking processing fee for fraud gifts

 MuniSekar KA on Jul 18, 2017
Hi, yesterday i have received sms ad-naptol saying that hyundai i10 worth of rs 6 lakh, for that they have asked processing fee of rs 6, 000, and asked me to contact @ 72783 42563. When i contacted them they gave account details mr ramagiri, sbi a/c no 36717076174, branch hatiara, ifsc sbin0012376. They are trying to cheat with having our data base, need to initiate severe legal action, else many people may get cheated....
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — invalid refund voucher

 Ariyanayaka Sundaram on Jul 17, 2017
Please avoid buying in naaptol. My uncle buy a jewel set from them they canvased him to buy diamond membership, he is illitetrate he order from one mobile and give different number for diamond membership. The person take the order from naaptol didnot explain anything about it and terms and conditions. When we recieve the jewels set it is very worst quality and also different from shown on tv. So we ask for refund, they take the product and refund it through voucher. But the refund voucher is not usable in diamond membership mobile. So we have to buy shipping charges of 400 again instead of diamond...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — Refund issue

 maurys01uk on Jul 13, 2017
Hello,

I have purchased a product (Juicer and slicer) from naaptol and the order no is 37262438 on 09-jul-17 and product delivered on 10-july-17. But when i used that product the juice and slicer both is not working and the quality wasn't good. I would like to refund my money rs. 1398. They are not looking at my issue and one of customer executive from naaptol has denied giving the refund.

I request you to look into my issue.

Thank you,
Sunil m
07405856842...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — Voucher issued against cancellation has expired before expiry period

 Ricky Collections on Jul 12, 2017
Customer support executive wrongly committed that the voucher issued will be valid for 1 year but found it got expired when tried placing order in 11th month from the issue date of voucher.
Please either reactivate the voucher or issue new voucher.

For your reference, cancelled order no. 24689277
Tried to place the order with voucher on 12th july 2017 and message displayed the message voucher expired.

Thanks
Rajesh...
Complaint comments  Read comments [2]Complaint category Other

Naaptol Online Shopping — Not received refund.

 Shab Shaikh on Jul 8, 2017
Dear shabnam, your request for refund for complaint no.21699721 is being processed through neft & will be credited to your given bank a/c in 3-4 working days
Above massage revived on 29 may 2017 but still not received payment very bed.

Dear shabnam, your new gift voucher *79 of amount 2898.00 is generated against your cancellation request for order:31735218. Thank you for shopping with naaptol.
Voucher is not valid so naptool promise me for refund kindly send my refund as soon as possible....
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — Cancellation of an order

 kkmmr6 on Jul 7, 2017
Dear sir/madam,

I have ordered Complete Body Massager on 6/7/2017 Thursday and I contacted today on 7/7/2017 at 2:36 pm to customer support with madam Dipali to cancel my order she accepted my complaint and assured me that it will be cancelled. At present the track record of Naaptol is displaying that the order is ready to be dispatched but not yet dispatched. Finally i need to cancel my order.
order number: 37151491
Also for more proof on call i can provide my mobile bill at what time I called the customer service. Please do the same
Thanking you
Sumana...
Complaint comments  Read comments Complaint category Products & Services

Naaptol Online Shopping — Regarding 12 lac cash prize or A tata Safari Car by Naaptol Lucky Draw

 Saumya02 on Jul 7, 2017
My mother received a call that she was a lucky winner of the Naaptol lucky draw. Being absolutely sure that it will be a scam I called them and started questioning about their policy and I spoke to 3 people and when they realised I'm trying to take their case they started disconnecting my call. Furthermore, when I confronted them that all this is a scam and they're trying to fool people I noticed a drastic change in the tone of their voice and guess what I got abused back eventually. I really hope no one transfers these losers a single penny !!...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — Misleading people

 subha_sri1996 on Jul 7, 2017
I got a message to my phone number from naptol company saying ;
hi sir you are winner of naaptol company you win-1st prize (tata safari) price of Rs-12, 80, 000 registration charges rs=8400. on details, contact me=
180030029326,
09709499288.

i called to 180030029326 number and spoke to them.
they said the same thing what i have got in the message.

i dont know how far this is true.
but please do avoid these kind of messages...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Naaptol Online Shopping — Calls regarding lucky draw

 jasteen kaur on Jul 6, 2017
They are calling again and again and saying you got a Tata Safari in draw.they are also saying to pay 65000 in order to get that prize.the person is calling again and again and sending messages forcing us to pay that amount.I have also seen other customer complaints regarding this of Naaptol. I really feel they are fraud. action should be taken immediately....
Complaint comments  Read comments [1]Complaint category Business & Finances

Naaptol — Fraud call as naaptol employee and asking money

 jadhavvilas84 on Jul 6, 2017
Dear sir,

I got one call mobile no :7761822520, caller giving information regarding my order, he had my order number, my contact no, my address.

He giving me one offer that my order win the lucky draw and i got 1 car, but need to service tax and for expense, asking me rs.10000,
He giving me office address :
Sector 63, plot no 92, shop no 61, naaptol, agent name: raju malhotra.

Please check, caller is truly employee of naaptol, if yes, then why he had asking money.
If he is not naaptol employee, then how he had my naaptol order...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Naaptol Online Shopping — Not satisfied with the quality of product

 sanjok on Jul 5, 2017
I had purchase a combo pack of shoes, sunglasses, a pair of shocks and a watch, altogether it cost me Rs1400 with shipping charge included, but the sad part is i didn't like any of the items. The quality which was displayed in naaptol channel in TV, it is not even close to that. So I am very much disappointed with my product. I want my money to be refunded in my bank account as soon as possible. I hope that my request will be granted. Thank you....
Complaint comments  Read comments [1]Complaint category Other

Naaptol — Winner of car

 Suzan Lazarus on Jul 5, 2017
We got a message that we have won can we got call from mobile no. 9546101663 on July 3, 2017 we were explained you will have to pay only Rs. 6500/- that is registration charges only and nothing should be paid, I had asked several times that please tell us properly nothing to be paid said no only you will have to pay 6500l I was told to deposit the money in the name of Ganesh Patra A/c no 20403386000 IFSC code SBIN001367 STATE BANK OF INDIA we deposited the amount July 4 again he called said give me the confirmation of bank whether you have deposited I said OK he again called that I have received...
Complaint comments  Read comments [1]Complaint category Products & Services

Naaptol Online Shopping — Naaptol Lucky Draw Scam Got a call that i won the tata safari and asking to pay 8500/- OR 12600/-for claim the prize.

 NISHA SHUKLA on Jul 1, 2017
Hello I have got a call & text msg today from naaptol call centre and been told that i owned first prize i.e. Tata Safari in naaptol lucky draw. He asked me to pay service charge or if i wants to exchange the prize into cash then asked me to pay cash.
Here is the text msg coopied plz check-

Badhai Ho Aapne NAAPTOL Se Products liya Tha Jisme Lucky Drawa Me 1st praize TATA SAFARI Ka Winner Bne Hai Call-180030023257.(Winner Char-Rs-8500/-&12600/-)

Is this true? As per my knowledge naaptol is not providing cash in exchange of prize. That person had called me through...
Complaint comments  Read comments [2]Complaint category Unsolicited Phone Calls

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