Naaptol Online Shopping Customer Care
Naaptol Online Shopping Pvt. Ltd.
Customer satisfaction rating: 11%
Submit a Complaint
1551
COMPLAINTS

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt. Ltd.

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Address
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts


Additional info
Mumbai
Unit 418, Building 2, Sector 1, Millennium Business Park, Mahape, Navi Mumbai 400710

Gurgaon
118, 1st Floor, Sushant Tower, Sec-56, Sushant LOK–II, Gurgaon 122003

Jaipur
3/305, Girdhar Marg, Malviya Nagar, Jaipur 302017

Customer satisfaction rating
11%
Complaints
1551
Pending
366
Resolved
94
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Naaptol Online Shopping related photos (174)

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Naaptol Online Shopping Customer Care related pictures (174)

Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping — NAAPTOL Tv show lucky winner

 Sukhranietw on Apr 25, 2017
Dear sir
On 25/04/17 at 09:45 am i have received call from +91-9934597067 regarding congratulation you are winner of tv show naaptol – you win 1st price tata safari) and amount price is rs. 12, 80, 148/- registration service charge rs. 6500/- on 25/04/2017 deposit only for details contact me 18003022617, 7033083069, 7091000703.

Kindly advise the above caller person is fake or right, i have not trusted with him
Kindly intimate to me as soon as possible
Sukhrani kashyap.
Email. Rjtkashyapetw@gmail.com
Mo. +91-9411993331...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Inferior quality product

 Jeetendra Awasthi on Apr 22, 2017
Dear sir,

We purchase the bags which shown to naptol channel last night and looks to be very nice but when we actually received the package it's quality is so much inferior.

Kindly arrange to returned the product and please return the amount as soon as possible we dont want any coupons of naptol.

Kindly confirm

Regards
Jeetendra awasthi
Mo-+91-8975695409...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Not refunding

 vinod kadel on Apr 19, 2017
Worst online shopping site. naaptol owners n employees r shameless ppl.. beggars r better then this ppl... #### ugly ppl. thuuuu...
Complaint comments  Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping — Fake product received

 Yadavravi on Apr 18, 2017
I ordered Set of Bedsheets order number 34338735. Now when I received this product it's totally different from what they displayed on TV advertisement. I advise my fellow colleagues that don't ever buy any kind of product from naaptol I request please don't ever buy any product from them because they show something and deliver something else. And when we complain about the product then they don't even return the money in cash. They gives the coupon of that much amount means at last we have to purchase something or the other from them. This is ridiculous....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Royal chef 12 in 1 slice & dice -blue

 Sai Nikita on Apr 17, 2017
My father had ordered a product ROYAL CHEF 12 IN 1 SLICE &DICE -BLUE, Item no : 11984 from Naaptol by tel -calling them on 30/03/2017.
The product is of substandard quality and blades are not sharp to cut veggies. Hence we planed to book a complaint but didn't get satisfactory assistance from the customer care also .Though they have booked complaint with Complaint no. 23627952 .Mode of payment was COD. Order No: 33996598 .When he ordered the product while asking for return policy in case he doesn't not like the product, he was understood that he shall be receiving whole amount as refund in...
Complaint comments  Read comments [1]Complaint category Appliances

Naaptol Online Shopping — False representation on the site.

 Rahul Singh 7799 on Apr 16, 2017
I have ordered a combo of vacuum cleaner and 41 pieces toolkit from naaptol.com on 1 march 2017. Order no.32683705. The product i received was completely different from what they displayed on their website. The images were quite fascinating on the website. As it is my first experience with naaptool i called them twice to make sure that the product will be good and useful according to my needs which i explained them on the call. They assured me that the product is good and if not found useful they will replace it. I received the product in time but what i received is completely different from what...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Naaptol Online Shopping — Fraud call

 फौजिया सुल्ताना खान on Apr 14, 2017
Sir/ madam,
mai ne apki yaha se ak product liya tha jo veg cutter tha green color ka. jisme mujhy ye kaha gya tha ki ap apni pic is product ke sath naptol ke no pe send kre. jisme apko ak car milege.

kal mere pas ak no se call ai ki mujhe first prize mila hai jisme apko car mile hai.
par isme 2 option hai 1st is ki agr ap car lena chaty hai to apna adhar card, pan card, voter id, or photo dejey. or agr ap car nahi lena chaty to apna account no ddejey m rupai transfer karta hu.
par in sabke ley apko 30, 000 pay karna hoga to wo apke account se le lunga is ley...
Complaint comments  Read comments Complaint category TVs

Naaptol Online Shopping — Cancel my order

 Vipulnony on Apr 12, 2017
Please cancel my order no. 34147094. Its a samsung handset z2. Order by mistake. Please its a request to cancel my order as soon as possible. I really dnt like this handset i was little bit confused in z2 and z. I thought it was Samsung z but after confirmation of my order its z2. I know its my mistake but please now cancel my order. And I apologize for my mistake.

From
Darshan lal...
Complaint comments  Read comments Complaint category Mobile Handsets

Naaptol Online Shopping — Too late my order

 Kishor Kumar Matam on Apr 4, 2017
Dear Sir/Madam
I have ordered Rajastani Bedsheet on (31/03/2017 Friday) And on
Sunday I called to customer support to cancel my order.They said we are
taking your complaint and cancelling the order. And also i wrote to
support@naaptol.com to cancel my order. But they replied as the product
is shipped already on (1st April 2017). Again i have called to customer
service number. They saying as product is not yet shipped and it was
with vendor. To whom I can believe. Finally i need my order should be
cancelled.
Order No : 33331097...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Received fault body massager

 sailesh_nair on Apr 1, 2017
My father brought a body massager order no. 31827086 from #naaptol he used it once and it stopped working properly. The massager stops working if you remove the finger from the power button. When i called their customer service team they transferred the call to their technical team and they informed me that the product works that way only. I asked them to replace this faulty pice it has a six month warranty but they refuse to replace it. The customer service team is very bad and don't know how to talk. I have registered a complaint and the complaint no. 23163310. Will see what is the response...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — My detail leak by naaptol and i got a fraud call

 nnitin_sharma20 on Mar 29, 2017
I am getting a fraud call from a unknown person, whose mobile no is 9546113740. He said I own a Tata Safari in the lucky draw contest from Naptol. He asking for 12, 100 cash to deposit in his bank account to get the car deliver to my place.

And also he have my all information leak which i am share with naaptol at the time of online order place. how it possible
I want to know you guys are share your customer details to anyone?

Details of him:
Account no: 20372677693, SBI
ifcs code : SBIN0000227
Mobile no : 954611370

My Name...
Complaint comments  Read comments [1]Complaint category Other

Naaptol — Fraud from naaptol

 ferozpmf on Mar 28, 2017
Hi,

I have made clothes purchase from NAAPTOL. After that I received call from NAPTOL representative that I have won a lottery and there are two option one is car and other is cash of rs 12 lacs.
I opted for car option for which they asked me to deposit money. Falling to their prey i have deposited a total of Rs. 40, 000 to their account and now they are demanding more money. I discussed this with my family and realized that its a fraud call.
Please help me get my money back.
I have details of number i received call from and also account details.
Complaint comments  Read comments [1]Complaint category Other

Naaptol Online Shopping — Product

 Siddhant23 on Mar 23, 2017
I ordered a Multi Kadai. Worth Rs. 999. With 399 as delivery l. Total about 1400. Got it 2 days before. That thing is a total crap. 0 built quality. Very bad design. 0 starts and worth nothing. I asked naaptol about refund. They rejected it and said that it will not be refunded because other consumers love it. Does That even make any sense. These people are stupid. Don't buy anything from them. I'm a Journalist and will surely write about this in newspaper. Just you wait and watch. I will write about this whole incidence. And I also have the call recording and will surely write the important lines....
Complaint comments  Read comments [3]Complaint category Other

Naaptol — Lucky draw prize winning scam

 Vivlip on Mar 22, 2017
Hello, i got a call today from naaptol call centre and been told that i owned first prize i.e. Tata Safari or Rs1350000 in naaptol lucky draw. He asked her to pay service charge first or if i wants to exchange the prize into cash then asked him to pay first 13500/ -on behalf of 1% government tax. Is this true? As per my knowledge naaptol is not providing cash in exchange of prize.

Kindly reply. Was that a true call or fake?. Does Naaptol ask winners to pay anything for the prize?....
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Language

 sachin jaladi on Mar 21, 2017
Dear sir
I am sachin Jaladi from maharashtra...was watching your colours marathi channel...but that advertisement on marathi channel in hindi...As per act you should use marathi language on marathi channels...
And on your customer care marathi executive not available...you r doing business in maharashtra and you r not hired marathi guy ...

I am demanding these above services in marathi as per maharashtra rajya act..

Waiting for your reply

Regards,
Sachin Jaladi
Marathi bola chalva samiti
Marathi ekikaran samiti
Sadasya.....
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — Poor / very low product quality

 S Guru on Mar 20, 2017
I ordered "Jessica Dazzling Austrian Diamond Jewellery Collection" containing 6 Designer Necklace Sets. When I received the pieces, I was shocked to see the very low quality of the products. Its absolutely of no worth for the amount paid (Rs. 999 + Rs. 399 - shipping charges). I felt cheated.
No proper colour or proper finish and the stones have already started to wither while opening the parcel....
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Naaptol Online Shopping — I am not interested in the product

 Luckyvalli Kara on Mar 18, 2017
Please cancel my order without knowingly i booked the product moreover i wil be going to another state
so please cancel my order
my order number 33257499...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Fake lucky draw contest

 pobir mondal on Mar 16, 2017
As a customer I purchased a all in one kitchen solution from Napptol Company which product was delivered on 20.02.2017. Today i.e. 16.03.2017 I have also received a call from 7544095774 and he congrats me about winning a Tata motors based on my recent purchase from Naaptol. I have also been offered the option either to take the vehicle or cost of vehicle in cash, Amount Rs. 4, 60, 000. He als said, the only formality that I have been asked to do is depositing an amount of INR 17800 in their manager's SBI account .i deposited INR 4600 & 8600 in two SBI Acc no.20345064225 & 20364243543 . The person...
Complaint comments  Read comments Complaint category Electronics & Appliances

Naaptol Online Shopping — Complaint against 3D bedsheets

 Soma Chowdhury123 on Mar 15, 2017
We had ordered 3D bedsheets (5 nos.). The first time we received, we found that the pillow covers did not have the 3D prints as shown on tv, as a result the overall look is missing. I complained on their helpline, got a call back apolising for the shortcoming and promised to arrange for replacement with 3D prints on pillow covers.
We were disappointed to receive the product the second time, in fact whatever prints were in the first set are missing in this set of pillow covers.

At the time of placing the order, I was told in case of dissatisfaction, they have a customer friendly...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Product not as shown in TV and also refund is not issued against cancelled order

 vish00487 on Mar 14, 2017
We had ordered for 5 no. Bedsheet for rs, 1999/- + courier rs.399/- = rs.2398/-. On receipt of product only one bedsheet quality was good, rest bedsheet quality were not as shown on tv.

When i ordered i had asked for return policy in case i did not like the product, at that time i was told that i shall receive whole amount rs. 2398/- as refund in case i do not like the product.

When i called for returning the product and refund and i was told that i shall not receive refund instead i shall have to buy something else. I was told i shall receive refund voucher instead...
Complaint comments  Read comments [1]Complaint category Home & Garden

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