Naaptol Online Shopping Customer Care
Naaptol Online Shopping Pvt. Ltd.
Customer satisfaction rating: 14%
Submit a Complaint
1678
COMPLAINTS

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt. Ltd.

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Address
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
191
down
75

Additional info
Mumbai
Unit 418, Building 2, Sector 1, Millennium Business Park, Mahape, Navi Mumbai 400710

Gurgaon
118, 1st Floor, Sushant Tower, Sec-56, Sushant LOK–II, Gurgaon 122003

Jaipur
3/305, Girdhar Marg, Malviya Nagar, Jaipur 302017

Customer satisfaction rating
14%
Complaints
1678
Pending
281
Resolved
169
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping — wrongs size of boots

 Bhavik Indrekar on Jan 20, 2018
I have book a 1 pair of boots from naaptol.i have recieved it on 20th jan at 2 o clock in afternoon.after getting the product i have check the product but the shoes are big and loose then i have checked the size on the bill its size 10., but i have booked the size 9.i dont know whose mistake is this and also not recieved the glasses also.so its my humble request to you that kindly change the size 10 to size 9.because i want this on urgent basis.

Thank you...
Complaint comments  Read comments Complaint category Education

Naaptol — (congratulations) you are winner of naaptol t. v. show channel (home shopping) you win 1st..price (tata safari)

 imran pasha a imran on Jan 18, 2018
(Congratulations) You are winner of Naaptol T. V. show Channel (Home shopping) you win 1st..price (Tata Safari) And Amount price Is Rs-12, 40, 148 Registration Service Charge- 8550 to inform by company. on[protected] Deposit only, for Detail Contact Tollfree No:-
[protected]
[protected]
[protected]

Toll free NO.[protected]

This msg I got from HP - NAPTEL.
And this is the number [protected]
And this is account details and he told me to transfer 12, 550Rs for this account to deliver car for my home.
Mr. ROHIT KUMAR
A/C:-...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Naaptol — fake message subjecting naaptol car price from an unknown number

 Sabarish Chungath on Jan 18, 2018
I got a message from an unknown number inside it was that I won a Tata safari worth 1240148 registration services 6500 from the number [protected] and [protected].they were asking me to pay the registration fees as soon as possible. I was smart enough so I googled it iam registering this complaint so that police official could track these cheating ### by tracking these numbers......
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Naaptol Online Shopping — 15 piece designer cook and serve set

 Manjrekar Sakshi on Jan 18, 2018
I had ordered for 15 piece designer cook and serve set bearing order no.43608793 with free 5 piece kitchen tools. The product is sold by logistic centre auth agent of mahavir enterprise. The shipment was delivered to me on 11th jan 2018 and paid rs.1499/- to the deliverer and to my surprise instead of the above product i received black hair shampoo in the shipment and immediately i raised a compliant at naaptol. But till now i have not received my ordered product nor there is any positive response from naaptol to send my ordered product and take back the wrongly delivered product....
Complaint comments  Read comments Complaint category Home & Garden

Naaptol Online Shopping — scottish club 7 pcs complete travel solution

 vijesh venu on Jan 17, 2018
I ordered the product on 2nd nov 2017 with order id: 41188892 and i got the same on 5th nov 2017. On 26th dec 2017 i went a picnic with my family and returned on 1st january 2018. During the trip 4 bags got damaged. The quality of the product that much worst. I then called the customer care number on 3rd january 2018 and i got a reply that with in 48 hrs an executive will contact me and do the necessary action. But till 6th january no support from your side i again called and the get the same reply. But this time they provide me the compliant number.[protected] and asked me to pack the product....
Complaint comments  Read comments [2]Complaint category Online Shopping

Naaptol Online Shopping

 Mukeshkumar Pandiya on Jan 16, 2018
माननीय,
में सागर डी पंड्या महुवा डी, भावनगर, मैं रहेता हूं, मै ने करीब १५, दिन पहले नापतोल नामक कम्पनी को ओंनलेन टैबलेट विथ की पेड़ मंगवाया था, जो मुझे दिनाक, ११.०१.२०१८ को कुर्यर के द्वारा मिल गया था, मै ने जब पार्सल को खोल के टैबलेट निकाला...
Complaint comments  Read comments Complaint category Computer Hardware

Naaptol — used product

 Dolu Sharma on Jan 10, 2018
I ordered a combo of 7 bags in 900 rs and received a used one which was terrible and broken, no response from the company. And the quality was so cheap, and the product was not even finished that was a semi-finished good like the thread was hanging from all over the bags all of them the 7 bags and the quality was like made with papers i mean like so cheap, and when i asked for a refund they are just providing me vouchers i mean how could that be a refund the balance is still with you and i haven't received my money so how could you call that a refund i dont need your vouchers this is unfair i mean...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — received wrong item and not getting satisfactory answer

 Ranjana k on Jan 10, 2018
On 24th December 2017, I order 2 items of product code no. 13966, i. e. Nutriglow Sona Chandi Facial Kit, payment on delivery. I got a courier with Awb no. [protected], my order no. was 42997307. I made the payment of Rs 2597/- on receiving the same. Unfortunately when I opened the it, I found in the packet some other item. I gave a call immediately to customer care of Naptol as per them a senior person will call. Mr Sayad called from [protected] as per him I have to send this back and my product will come after one week, but when I said to send my product and collect this back he said that this...
Complaint comments  Read comments [1]Complaint category Cosmetics

Naaptol Online Shopping — regarding differ offer price

 Khirod Sadangi on Jan 10, 2018
On dt.2.01.2018 at 8.50pm during naaptol tv ads show for hair4real 5 minutes instant hair colour shampoo @rs.999.00 for 2packets. I have order the products, but when it reached to me claimed rs.1398.00. I never understand why and how you have cheated peoples. It really painic to any one. Courier changed never be so high it is ridiculous deal.
Item.13962 order no.43357591...
Complaint comments  Read comments [4]Complaint category Cosmetics

Naaptol Online Shopping — want my money back from small sized product

 DEEPIKA AGNIHOTRI on Jan 7, 2018
I ordered a xxl american indigo double sided premium winter jacket - black. (Order #[protected] i was told that i can exchange product within seven 7 days. But when i called within 7 days, they told i was supposed to call within 48 hours but i told them that 7 days was told me on call. They were agreed to return product as they were not having xxl size and promised to give me voucher worth 999/. But next i got call again. I the person on call told me that product can't be returned as i din't call within 48 hours and talked very rudely and cut the call. After that i got a sms like my complaint is resolved...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — regarding fraud acts of the company and refund of money

 JKAJK on Jan 2, 2018
As per the fake advertisement given by naaptol on its channel nt1 vide which they assured that they sell an instrument known as super sonic and if i install the same in my houses or any other premises, no lizard etc. Would be able to move with in sphere of 20 or 30 meter area. At their fake advertisement, i purchased the same for a consideration of rs.999/- in july or august 2017
But surprisingly, it was of no use at all and fully ineffective. Despite of my efforts, this company has not been paying my money of rs.999/- at all. They have just cheated me in order to extract money from me illegally...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — swipe konnect neo 4g mobile defective

 Piyush sheth on Dec 31, 2017
Hello
To naaptol team.

This was my first time of order from naptol and received defective mobile swipe konnect neo 4g bad experience.

Order no: 43087139 received the courier on 30/12/2017 at 8:30pm and have paid 4100/= including diamond membership. The mobile touch screen is not ok bottom right side touch is not working on screen..

Please do the need full

Yours faithfully

Piyush sheth
Mob: [protected]
A2/102 shree nilkanth varni
Shreeji sadan resd
Zadeshwer bharuch 392011
Gujrat...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Naaptol Online Shopping — prize offer call

 Rajkumar Bhagat on Dec 30, 2017
Sir
Following sms received from hp-naptel "(Congratulations) you are winner of naaptol company tv show on (Naaptol shopping) you win 1st prize (Tata safari) of rs-1280000, on registration service charges rs-12 800. On deposit[protected] only for details contact [protected]. [protected]. Tollfree[protected]"
Call received from [protected] on 26 dec 17 and continue disturbed to this daily call. Already informed to your company for take action but not taken any action.
Today also received call self identified prabhat singh from naaptol.

You are once again requested...
Complaint comments  Read comments [2]Complaint category Unsolicited Phone Calls

Naaptol Online Shopping — wrong cheaper product delivered

 Clara Sargunar on Dec 28, 2017
I had placed an order for "instant electric heating tap - wall mount", item 14597, on 24.12.2017 after watching the promo on tv. The courier delivered the product today (28.12.2017). The plastic naaptol wrapper with the invoice stated the correct item details and we paid rs. 3098/- (Inclusive of delivery charges). When the plastic outer wrapper was removed the product inside was "royal chef' a product worth about 2000/- and not ordered by me. Will naaptol replace the wrong product with the right one??...
Complaint comments  Read comments [2]Complaint category Water Heaters & Geysers

Naaptol — soumya collection sarees, bacca bucci, shoes vellani jewellery

 Tyui on Dec 28, 2017
We ordered soumya collection sarees for ₹2500 with a discount coupon of ₹5000 but v had to pay ₹3100 n didn't get any coupon with it.
We also ordered bacca bucci shoes for 2000/- and we were the 3rd lucky customer on that day with my husband's name (Kamal ganesh) v won ₹20000 naaptol cash n ₹5000 discount coupon, v didn't get any of these.
Then we ordered vellani jewellery for₹999 with discount coupon of₹5000 the order was given in april, v got delivered in may, the discount coupon got expired in march.
If we call to the customer care center, they just ask us...
Complaint comments  Read comments Complaint category Health & Beauty

Naaptol Online Shopping — non delivery of purchased goods

 SuryaVangara on Dec 23, 2017
I purchased "royal home ultimate sofa cum bed color: blue" (Order id[protected] from naaptol.com online shopping (Tna marketing) for inr3999 prepaid on 10th december 2017 with an expected delivery date of 18th december 2017. (Attached). The company neither acknowledged payment or confirmation of order by sms or mail (Even though this is a fully prepaid order)

No calls have been received from 18th december to 23rd december about the delivery of the product. On 23rd december, when i contacted the contact centre (3 times), the service agents (Amit and ashraf) were only parroting that...
Complaint comments  Read comments [1]Complaint category Furniture

Naaptol Online Shopping — silai machine [Resolved]

 Rashie on Dec 18, 2017
I ordered a silai machine for 1999 +delivery charges 399 from naaptol tv add on 18-12-17. I wanted to cancell the order, but everytime i called the lines were busy. They delivered within 2 hours (Which is absurd as i was told that 2-3 business days. Someone else received the order as i was out and was not informed that delivery will be made. I checked the product and the quality was very poor. I immediately called for return and refund. No warning was given that the product will not be refunded. They say they will give naaptol vouchers. I want refund, i don't want to buy anything from naaptol. My...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Naaptol Online Shopping — bags [Resolved]

 drmouladevi on Dec 14, 2017
Dear sir
I had placed order for the following product 10 days back and the product has reached courier 4 days back. I am urgently in need of the product for gifting it. I had requested the courier number @ naptol [protected]. But they say they dont have the number. Pls do the needful sir

Product id[protected]piece travel solution bag

Dr. Moula devi
Mouladevi@gmail.com...
Complaint comments  Read comments Complaint category Products & Services

Naaptol Online Shopping — worst product [Resolved]

 Asha Chandrashekar Asha on Dec 8, 2017
Worst online purchase... I have purchase a swipe mobile 3days back its not switched on i raised a complaint they told me to go to services center. The service center person is telling that there is a pattern lock.. It was not switch on from the day one how can we give the pattern lock.. Napptol is seeling a used product and worst product.. Please dont buy from naptol... And response is worst.....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Naaptol — fraudulent transactions [Resolved]

 Shivanandan Reddy on Dec 6, 2017
I also got a call from someone who called from mobile number [protected] at 9.53am today and twice before at 8.42am and 9.46am informing that we have won a tata indica and to deposit a sum of Rs.8, 600/- towards registration in case we want car delivery and in case of cash in exchange to send money to a certain account number.

I have transferred 8600rs to the fraudulent SBI account Number [protected] in the name of Prince Kumar IFSC Code (SBIN0003025). they have called again and asked to deposit 18400rs. and i have transferred to same account as above and they sent me the deposit...
Complaint comments  Read comments [3]Complaint category Online Shopping

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