Naaptol Online Shopping Customer Care
Naaptol Online Shopping Pvt. Ltd.
Customer satisfaction rating: 11%
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1521
COMPLAINTS

Naaptol Online Shopping Customer Care

Naaptol Online Shopping Pvt. Ltd.

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Address
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar
Thane
Thane District
Maharashtra
India - 400607

Customer Care Phone Numbers and Contacts


Additional info
Mumbai
Unit 418, Building 2, Sector 1, Millennium Business Park, Mahape, Navi Mumbai 400710

Gurgaon
118, 1st Floor, Sushant Tower, Sec-56, Sushant LOK–II, Gurgaon 122003

Jaipur
3/305, Girdhar Marg, Malviya Nagar, Jaipur 302017

Customer satisfaction rating
11%
Complaints
1521
Pending
366
Resolved
88
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Naaptol Online Shopping related photos (174)

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Naaptol Online Shopping Customer Care related pictures (174)

Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping — I want to return my product

 dungu on Feb 28, 2017
I have ordered the package of London looks 5 cotton shirts @ 1099, the product is so bad that I can use it, this product is totally different of shown in add, the oder number CIN815519, ordered on 22/2/2017 and received on 27/2/2017, At: Gobinda pur, janla, Dist: khurdha, city: jatni, state: Odisha, pin no. 752054, email ID: baralmahendra@gmail.com, my contact number: 8984762272 kindly take that order and refund my money !...
Complaint comments  Read comments Complaint category Credit Cards

Naaptol Online Shopping — Ordered product from Naaptol and was not satisfied

 arun.ekambaram on Feb 27, 2017
Hi,
I booked bed sheet product from Naaptol on Feb 7th 2017 and received the product by Feb 23th 2017.

Order Id : 32184215
Compaint Number against order : 22003360

While booking time I asked the executive that if I am not satisfied with the product will I get my money back and the executive replied me that I can get the money back including parcel charges that call was recorded at that time.

After receiving the product I checked it and felt it is not worth for the money i paid. So I called customer care and booked a complaint for money...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Refund

 Anmol Moza on Feb 22, 2017
Today I got my orderorder(32245728)
and it didn't meet my expectations so I want to return this product.I called Customer care and they told that they can't refund the money but other e-commerce refund money on any product but Naaptol is not returning my money.So please refund my money as soon as possible...
Complaint comments  Read comments Complaint category Mobile Handsets

Naaptol Online Shopping — Product damaged and uneffective

 Vinnu5896 on Feb 20, 2017
Product received damaged and not effective for the purpose purchased....
Complaint comments  Read comments Complaint category Other

Naaptol — Incorrect info and not excepting their mistake

 ritadsouza on Feb 20, 2017
I had ordered 5 blankets of 999
And was info will get a voucher of 5000
However was not info I need to redeem the same on line using the link
So I called the contact center and placed a request to cancel the same the same day the delivery was done Now the advisor info me this will take 5 working days
I waited for a week and call again that when I came to know I cannot cancel as it is more then 7days I requested Mona to listen to the recording she did not agree wanted to place a complain I info her I do not want to complain just arrange a pick up
She still got...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Naaptol Online Shopping — ITEM NO-10894(Steel Product)

 R sumitra on Feb 19, 2017
Dear Sir,
Kindly help me to refund my money because the product I ordered a product on 12th February (Order no-32021355 & item no- 10894)and got on 18/02/2017 which is not quality product n including led materials are counted which is not happen anywhere... So very next day Morning within 48 hours I returned their product by courier safely.I have all the proof.
Therefore help me to get my money back to my account soon as I will be very grateful to you sir...Details are below:--.
Order no- 32021355
Complaint no- 21819482
Courier Docket no- D32738930
Courier...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol — Watch default

 ravi93verma93@gmail.com on Feb 17, 2017
Watch me I default esmei ji meri Airtel Ki sim nahi chal rahi hai. Airtel Ki sim lagatey hi sim as jaata hai or agar esmei koi or sim lagatey hai toh 3hour ya 6 hour ya fir 12 hour Ke bad sim error bars deta hai esliya please change this watch...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Naaptol Online Shopping — 43 pcs Coloured Stainless Steel Storage set - Reg.

 Kopasi on Feb 15, 2017
43 pcs Coloured Stainless Steel Storage set advertisement Air tel DTH channel No.100. We have that 43 pcs seen big size. Date of Booking : 23.12.2016 by Phone 9223537000. Order No.30338167 SMS received 23.12.2016 09.08am. Material received by Naaptol's Ecom Express NPD via AWB 809674736 on 31.12.2016. After received amount remitted 2398/- parcel opened We have shocked inside Stainless Steel Storage set 43 pcs all were not big size all small size. Than I have contacted Naaptol same number that not attend my call than next day they have attend my call. after that naaptol staff told me lie you have...
Complaint comments  Read comments [2]Complaint category Appliances

Naaptol Online Shopping

 Mazhar Pathan on Feb 15, 2017
मैने दिनांक 6 फरवरी 2017 को Order No. 31795537 से बुकिंग की । दिनांक 7 फरवरी 2017 को मेरा प्रोडक्‍ट केन्सिल का मैसेज आया परन्‍तु मेरे द्वारा किया गया भुगतान मुझे आज दिनांक तक वापिस नहीं किया गया है । मैने दो बार कम्‍प्‍लेन्‍ट भी की एवं कॉल भी किया परन्‍तु...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — Worst quality product send by naaptol.

 Shab Shaikh on Feb 14, 2017
It's 2nd time happening when naaptol people replaced the same product now this time I got worst product still glasses are stained bowl are smaller as what they promise weight are soo light as compare to same product Which I have been recived it's very bad and worst experience which I have ever facing with naaptol.my last same order deliverd on Your Order: 23749721 has been successfully placed. It is expected to reach you by Mon, Jun 20 2016. Thank you for choosing Naaptol.but after not satisfied with products they have send same product last week but still there is a problem...
Complaint comments  Read comments [1]Complaint category Online Shopping

Naaptol Online Shopping — Naaptol-never buy

 natish1 on Feb 11, 2017
Don't fall prey to this highly unprofessional
TV shopping site.though they have website and app, not many people don't buy, coz they know naaptol just cheats with 3rd quality products, no refund policy, arrogant customer handling.

The people who see their TV shopping channel are the most unfortunate.All items are sold at mrp or even higher with all fake discount.Most of time you will get non functional item and no refund policy.even you manage to get refund after spending your time and money it will be in form of voucher that you are forced to buy from naaptol junk products.dont...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Scam call from Naaptol employee about lucky prize

 manishasolanki on Feb 10, 2017
Yesterday, I received a call from an employee of naaptol company from mobile number "07296014037"and he informed me that i have won a lucky prize of Tata safari and i could either take car or payment for it which was 1280000. For this I deposited 8500 rs in SBI account number "30159104109" which was in name of "Sanjib Nayak". After this deposit now I received a call from a person named "Raj Singh" with mobile number "07739524433" who introduced himself to be SBI employee and he told me that due to some reason he cannot deposit the amount of 1280000. To help him I need to deposit more 20000 in "Sanjib...
Complaint comments  Read comments Complaint category Online Shopping

Naaptol Online Shopping — Abusing to my wife

 Nilesh Palande on Feb 10, 2017
All,
My wife Mrs. Shamika Palande ordered a bunch of 5 Blankets in December 2016 and also we received the goods in good condition.
Yesterday-08/02/2017 she received a call from +91 7091832857 this no for Verification and confirmation of product (Note: after one month they are doing verification and confirmation). Then the guy was saying to my wife do you want to participate “Lucky Draw" and she refused... Then he suddenly started ABUSING her... he used very bad words which I cannot even tell to somebody.
I am going to lodge complaint against Naaptol for Degrade.
Complaint comments  Read comments [1]Complaint category Sexual Abuse

Naaptol Online Shopping — Fraud call for deposit money from naaptol

 Dimpi Pragya Gauttam on Feb 9, 2017
Hi sir, before 5-6 days ago one call come from naaptol and say u have win swift dezire car, its cost is 9, 55, 000. registration fee is 4500 rs and other one other fee is 7500 rs. his account detail is raju sharma, acount no 36138115465. plz take some action againt it.. one call is also come from 7484946260 this no and say u win tata safari car.. what is dis plz do something.
thnks...
Complaint comments  Read comments Complaint category Banks

Naaptol — Very poor quality sanganeri rajai

 simranservices on Feb 7, 2017
I bought Sanganeri rajai after highly acclaimed product on TV.
It is useless very costly product.Never go for it.They dont listen to your complaint also.do whatever wish.The product does not eep you warm which is it is primary function . The product was bought for 2000 And is not better than a Rs 100 blanket.All their claim on TV on bogus. This company is not good to deal with....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — Bad behavior from delivery boy

 Divish Viswanathan on Feb 4, 2017
Order no 31422833. Awb no 253518277135. Delivery before coming to my home he is telling that you cant open the product a varify the product. He is explaining about open delivery, flipkart, amazon etc. He itself telling that it is a open delivery and blaming me about delivery. It is better to get from shop than naaptol. It is very sad to get blame for ordering items from naaptol. This was the first and last time i ordered from naaptol.

Got call from 9048261914...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Naaptol Online Shopping — Low quality roti maker... Fake products

 Ajith on Feb 2, 2017
Order number - 31552843, roti maker is horrible in quality and makes papad instead of roti, called them to return back product and they ignored... Complaining number 21460135... Refund my money, will never suggest this site for all my known circle. I have been told to receive call to sort this sort... But with very little hope I am waiting... What they show and they deliver has a huge difference.. Horrible...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Naaptol Online Shopping — Mobile

 rajni singh. on Feb 3, 2017
Dear sir

I have purshed a mobile but he is not working...Plz return my money and my oder no. Is 31484624 my trio mobile battey is not working and my trio mobile network is not come ... He is not working properly... Plz do help me fast plz return my money...

Regard
Rajni Singh...
Complaint comments  Read comments Complaint category Mobile Handsets

Naaptol Online Shopping — Jeans fabric related

 Amarjit varma on Jan 30, 2017
Maine naptol se combo pack 3jeans ka order kiya tha . aj jab order mere pass aaya toh usme 3jeans toh thi but jaise ki apne tv pai dikhaaya tha ki fabric b acha hoga but meri jeans ka fabric acha nahi hai .. mujhe ye combo pack 3jeans ka pasand nahi hai so plese aap meri jeans ke paise refund kar diniye main naptol se kuch or achi cheez order kar dunga .. please refund my cash ....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Naaptol Online Shopping — The product shown on TV is totally different in size and quality

 Shab Shaikh on Jan 28, 2017
The product shown on TV is totally different in size and quality. The dinner set of 81 pieces was the product. Not at all satisfied with quality. Glasses are stained once and looked like old steel material kept for years. Knieves given are of very bad quality. Spending 3000 for such pathetic product is just waste of money. When we called for returning of product customer care person Anita Das assured us of sending someone to collect it. But today they refused and sent us a message saying problem has been resolved successfully.such a poor quality and un educated people are working don't have telephonic...
Complaint comments  Read comments [1]Complaint category Online Shopping

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