[Resolved] Naaptol.com / Boss 33 Sleek Mobile — touch screen not working properly | |||
The touchscreen of my boss 33 sleek mobile is not responding at all which i purchased from naaptol.com on 16/4/10 {product n.o.-303369}& to adding salt on my wounds the company is demanding a fee of RS1200 for rectifying the problem{ which clearly is a manufacturing defect} while its still under 6 months warranty.They dismiss my claim by saying that this problem has a warranty of just 48 hrs after purchasing which was never mentioned in product description at naaptol.com & also on warranty card .so i hope pertinent action will be taken to assist me in this regard. ZEESHAN AHMED Was this information helpful? | |||
Feb 26, 2017 Complaint marked as Resolved Verified Support Jun 11, 2010 Naaptol Online Shopping Customer Care's response Dear Customer, We sincerely apologize for the inconvenice caused to you. This is to inform you in order to process your Repalcement.we would require the product which has been recieved at your end. would request you to dispatch the faulty product at the provided address and kindly help us with the courier details so that we can also co-ordinate with the courier company for the same. Hoping to get the details soon to help you in an effective manner. Thanking you in anticipation. Regards, Naaptol Customer Care. | |||
 3 Comments | |||
Comments
SLEEK 33 — MOBILE NOT FUNCTIONING
mobile is not functioning at all from the day i purchased it it is not opening, seems to be some problem in handset as charger is running , i contacted customer care executive but response was not satisfactory.please do the needful as early as possible
my order no. is 303930
and mobile no. is [protected]
naaptol / boss — not working
Gets hanged,earphones and data cable not working,touch screen troubling.Kindly arrange to refund my amount immediately- I am willing to return the set. Thanks.
Vikram Verma - 0-[protected]
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BOSS 33 Sleek — touch screen problem
if we try to use touch screen it does not work properly. eg:in phonebook,if we press 'd' then instead of 'd' it presses 'x'.it happens not only for phonebook but for everything.