Naaptol.com — extreme delay in delivery

I have placed an order for room heaters on naaptol.com (Order No. 3042775) on Dec 17th, 2011. The product was not delivered as on Jan 6th, 2012, i.e. when the winter was drawing to close & when a room heater is no longer required. This is like send an ambulance a week after placing the request. I ave written to naaptol.com twice already, but I haven't even received acknowledgement. PLEASE BE WARY OF PLACING ORDERS ON NAAPTOL.COM
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Mr.Reddy,

We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.

Your complaint Id:2218189 & we have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr. Reddy,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We have escalated the issue to our concerned logistics team as product has dispatched from our vendor end via Express IT Surface courier Awb no :-.E[protected]

Kindly allow us 48-72 working hours to respond to your query.

Your patience in the interim would be highly appreciated.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Reddy,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Nageswara Rao Vasireddy Amount : 2798.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.



Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Naaptol Online Shopping
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    2335
    Pending
    0
    Resolved
    1285
    Naaptol Online Shopping Phone
    +91 92 2353 7000
    +91 14 1402 4376
    Naaptol Online Shopping Address
    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
    View all Naaptol Online Shopping contact information