Naaptol.com — Refund not paid

Address:

Mumbai City, Maharashtra

I have cancelled an order no.6407817. As per naaptol customer care, amount of Rs. 6798/- has been refunded back to my credit card account on 03/05/2013 at 2.10 PM. Reference number was given to me - MSTD-[protected].
Complaint id for the same is 4504813 by Mani.

As per credit card bank, the amount is STILL not yet credited/refunded from Naaptol. I have been continuously chasing/requesting naaptol team to provide me a proof either in mail or a screenshot of the same which I can submit to bank for investigation, but naaptol team itself asking me to provide card statement which may generate next month! If naaptol team can expect a proof from customer why a customer cant??

It is very sad to undergo all these things from a reputed online shopping site.