[Resolved]  Naaptol.com — Wrong Item sent and refused replacement.

Address:

South Delhi, Delhi

I ordered a 1 TB 2.5 inch WD Elements SE External Hard disk on 17th October. The item I received was a 3.5 inch hard disk instead.
After calling customer care on the 27th October, they refused a replacement on the grounds that I should have contacted them within 24 hours of delivery. Since it was more than that, they wont replace it.
When I contacted customer care now, they said that I was told on the 27th to send my hard drive back and they will send me a new one (which wasnt what they said on the first call). and now since its been more than 15 days now, they said they wont do anything now.

This is how I was handled and force fed a product was available at a far cheaper rate on any shop or website.

I recommend people to stay away from this site.

Udbhav Rai
Order No : 2657304
Phone No: [protected]