[Resolved]  Naaptol — Non receipt of mobile handset

Address:

New Delhi, Delhi

Naaptol

Dear Sir/Madam

Last month i bought a VOX IC7 Full Touch Screen Dual HANDSET from Naaptol.Com after seeing an ad in newspaper. My Naaptol.com Order No. 2292328 dtd. 20/8/2011. I got the product and very next day I found that the Handset was not in satisfactory level, and its not working in Delhi. Because of this I suffered a lott. On 01.9.2011 I complained through customer care number i.e. [protected] and the customer care instructed me to send the hand set through Blue Dirt Courier at J.S.Associates-2, Mangesh Industrial Estate, Subhash Nagar, Mulund Link Road, Nahur, Wesh Mumbai-400078. I sent the said hand set through Blue Dirt Courier vide No. [protected] dt. 01.09.2011 to the above mentioned address. That on 02.09.2011 the consignee confirm the receipt of the hand set through courier and assured me that the said hand set will be returned to me within 15 working days. I contracted a lot of times to the Naaptol customer care. Naaptol.com is a fraud firm and even they don’t have any email id. Only they have one STD no in which , when we are calling there is a recorded message and we are not able to contact them. Once I spoke with Naaptol Customer care executive in one STD No. they promised they will get back me soon.But they didn’t given any response. Since then I am trying to contact Naaptol.com Every customer of Naaptol.com is facing the same problem. I even contacted one of the person whose Mobile No.[protected], and that person assured me that I will get the hand set within 4-5 days and I even contacted M/s J.S.Associates-2, Mangesh Industrial Estate, Subhash Nagar, Mulund Link Road, Nahur, Wesh Mumbai-400078. and they have not any satisfactory reply. I would like to request you to kindly take a action against the firm (i.e. Naaptol.com)
The STD No. which they given in the News Paper is -[protected]. This firm is continuously cheating the public with their fraud Advertisement and wrong products.

I want take a strict action against the firm so that they should rectify my problem immediately.


Satyajit Chatterjee,
207, Akasdeep Building,
Bara Khamba Road
Connaught Place
New Delhi-110001