[Resolved]  Naaptol — Non/late delivery of item

Address:

Gurgaon, Haryana

Date of Transaction: 10 Aug 2012
Product Name: Padmini 2 Burner Glass Top - CS-2GTA
Order No: 4642999
First they sent wrong product (4 Burner Glass Top) which was totally damaged. Upon complaint they requested me to return it to the naaptol warehouse and committed the product will be replaced within 7 days of the receipt of the wrong-cum-damaged product.
They received the returned product in their warehouse on 30th August.
Then naaptol said "we have send the product to our vendor and you'll get your replaced product within 15 days of the product being received by our vendor".
Then I demanded for refund and they agreed by telling, it will take '15 days for replacement', '21 days for check refund', '15 days for refund in bank' then I agreed for refund in bank.
On 7th September, they refuse the refund request by telling 'your product is packed, ready for dispatch and you'll get your product within 7 days.'
On 11th September, they told the same thing as on 7th.
On 14th September, the same thing is being told by them, that I'll get my product after 7 days.
Their 7 days never come. They are really cheating.
Everytime they delayed and replied with Sorry for this but I don't need Sorry, I need my product or refund at the earliest.

Kindly do the required action against Naaptol-A Big Fraud.

Regards
Rahul