[Resolved] Naaptol — not refund money

atanu_72

from Mumbai, Maharashtra

Address:

Jharsuguda, Odisha

hi

dear sir
i have ordered a ladies levise jeans on 10/09/2012 vide order no 4897598 and pay for
the same on 10/09/2012 online transfer from my bank sbi of Rs.718.
The naaptol team do not delivery the order due to fake/mistrious reason and even not refunded my amount.
Most idiotic thing is that I have spend Rs.51 due to contact their customer care to know about the fact.The Naaptol team is
not make any courtesy to contact me over phone or not willing to refund my money.
I want to lodge a complaint against them to expose their fake online business that harassing the customer
and take away their money with phone bill.

I will also going to consumer forum to expose their cheating.

thanking you

A BANERJEE
[protected]@yahoo.in

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ashok Kumar Sahoo

from Bhubaneshwar, Odisha

NAAPTOL — Regarding refund of money

I had purchased a mini portable fridge from NAAPTOL through online nerely 5 months before. When the product was delivered it was found broken.So I had to sent it back on my own expenses and asked hime to refund the purchased amount.On telephonic conversation they agreed to returned back purchased amount.But instead of returning back money they sent the item again.I refused to receive.After that I have contacted several times by phone regarding this matter. They only assured me to return back my money verbaly.Till today theye are not returning my money. In between already 4 months has been passed.

Naaptol Online Shopping Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Ashok Kumar Sahoo,

We regret for the inconvenience caused to you.

We would surely help you, kindly help us with your order id so that we can assist you further.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

Please be assured of complete resolution.

Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Naaptol Online Shopping Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per our telephonic conversation, you said that you have not received refund amount.This is a very rare and unfortunate case and we apologize for the same.

However, we have escalated the issue to our concerned finance team and awaiting a revert on the same.

Please be assured of complete & satisfactory resolution.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

mathew157750

from Ernakulam, Kerala

I ordered a ARISE hand blender vidr Order No. 5945435 but received a Purse (wallet) and taken rs. 698/- from me. I returned the product asking to send the correct product. My complaint No. 4175665 dt 13.2.13. But so far no amount returned back nor the product received. Almost 40 days passed. The ARSIE company and NAPTOL jointly cheating the citizens of India. Please take legal action against them since they are not even accepting my telephone call.

Mathews KV

mathew157750

from Ernakulam, Kerala

not refund money.
I have ordered an "ARISE' make Hand Blender vide Order No. 5945435. But received a wallet (purse worth rs.10/-) on cash on delivery Rs. 698/-. I returned back the product asking them to send me the correct product which I ordered. 40 days passed. So far nothing has been heard from them. Pl take legal action against this fraud companies which they create problems to citizens and cheating the innocent people. They could even better to take the road and beg which they will get more money.

mathews KV