[Resolved] Naaptol — Orbit Gazebo 8 inches Rechargeable Fan with Light - product not delivered | |||
HI, am sudharshan from Bangalore, i have ordered Orbit Gazabo 8 inches Rechargeable Fan with Light on 12th july of 2012 product was not delivered by in time. When ever i track for order it shows cargo ready, if i call to customer support they did respond properly. I totally fed with their service. finally i went for cancellation of product 9th august 2012 but they didn't take into action. Again i called on 15th august 2012 they said for cancellation it will 15 days n money will refunded by after 15 days. Hope you guys how their service will be, please don't go for naaptol to buy any product. am attaching the all documents please check it. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
As per our telephonic conversation you said that you have not received delivery.
We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.
We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
As per our telephonic conversation you said that you have not received delivery.
We regret for the pro-longed delay in dispatching the order to you. Please accept our apologies over this incident.
We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
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Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
GAZEBO — Customer Service
About a month ago I put a Gazebo on layaway @ the 15th streetstore in Panama City..I asked Chris the clerk if he had checked the contents of the box that the Gazebo was in because I wanted to make sure no defective parts were in the box..Chris assured me that he thoroughly checked the box...Not so when my son-inlaw got it home the top of the Gazebo frame was all mangled up...We were given a rough time and had to drive 15 miles out to another store to pick up a replacement part...?????Very, Very Poor service to a customer that had recently spent over $500.00
@ the store...??????????????
Layaway incident: I was told by the Manager of the 15th street k Mart store that she could put a sign for pickup on the 08-28-
2008...She said she could not guarantee it would still be there but she would have a sign in big letters to SAVE FOR PICKUP...
Told me to call back the morning of[protected] and both my wife and me did...Chris informed us that the layaway was still there and all we had to do was come and pick it up...We had no idea that we would encounter any problem...Chris then said he didn't know who but somebody put the tools I had in layaway up...I was pretty pissed off because he lied to us...I do appreciate the excellent service we received from the Tyndall Parkway store and they are good decent people...This Chris needs an ATTITUDE adjustment and extended training on how to treat a customer...