Naaptol — Received non-genuine & faulty SONY Vivaz mobile handset. Replacement not delivered !!!

Address:

Pune, Maharashtra

Unfortunately I had ordered the SONY VIVAZ handset from NAAPTOL worth Rs. 10,000 and got a unsealed mobile box, and within one week the handset charging pin came out and when I went the the SONY authorised service center I got to know that the product sent by NAAPTOL is not original but a fake one and its not even covered in warranty by Sony. Further the product didn't carry a warranty card from SONY as claimed by NAAPTOL site that the product will be carrying the manufacturers one year warranty card !

I have returned the handset after discussing the matter with NAAPTOL to the handset vendor Alpha Radios in Delhi on 31 March 2012. I had multiple rounds of discussion and email exchange with NAAPTOL and till date there is no clear information from NAAPTOL on the timeframe of the replacement of the handset. They just give me false promises and lengthy excuses to wring out their way from their responsibilities. As per NAAPTOL's policy the replacement should had reached me within 15 working days post the date of delivery of the handset to the vendor. Its over 23+ days I have delivered the handset to the vendor and there is sign of any communication from the vendor who is least bothered to respond to my repeated mails. Nobody picks up the phone at the alpha radios (Vendor) office in Delhi to address my concern and NAAPTOL customer executive just keep updating the status in their system and tell me that in the next 15 days I will get the replacement handset.

I believe I will enter into a legal battle with NAAPTOL, which is so unfortunate in the light of the fact that I had done the mobile purchase on their site expecting a quality product at best rate in the market which NAAPTOL claims as their business model to attract customers.

I advise all to learn from this experience and stay away from NAAPTOL's business and never purchase anything on this site and its a complete fraud site selling duplicate products to its customers, I wonder how this company is running till date and its management not arrested yet for duping so many people across India.

I will post more comments once I sue NAAPTOL in the consumer court.