[Resolved]  Naaptol / TCL DV 552 12mp Camcorder — Defective piece not being replaced not being refunded money.

Address:Rajsamand, Rajasthan

I Prabhu Singh Rathod ordered a TCL DV 552 12MP Digital Camcorder vide order No. 678481 dated 20.08.2010 and get delievered a defective piece on 25.08.2010 after paying a sum of Rs. 4199.00 only. I talked to NAPTOL and returned that defective piece to SRP Enterprises Pvt. Ltd., 12/A Gazdar House, 629/A 1st Floor J Shanker Road, Kalbadevi, Mumbai-400002 on 4.10.2010 as per advise. After this I called several times to NAPTOL on [protected] but every time callcenter person told me that your camcorder is being send and will reach to you within three four days. But it is a matter of great regret that I get nothing. Now as more than one month has been wasted by NAPTOL, I not need such deels if they send another defective piece it will take six months to replace it and all guarantee liabilities seiges. Now I want only my hard earned MONEY back. Please do needful.
Thanking you.
Yours Faithfully,
Prabhu Singh Rathod
Quarter No.2, Irrigation Colony,Kankroli,
District- Rajsamand
PIN 313324
EMail: [protected]@yahoo.co.in
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Aug 13, 2020
Complaint marked as Resolved 
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The dv552 is lke china phone camera pickcells? nd the cam recording was not nice to record any Seana nd the brigth ness is very low so wat shoukd we do after buying? and the lens is like 1.3mp its is not like 12mp? ...?
Im sure i wont purchase one now!
guys. i too faced the same problem.. i recently ordered the same camera from naaptol. first of all i had a terrible experience while getting my order on time. i got it after 25 days that too after repeated callings to the customer care. atlast when i got the product, i was really shocked to see the picture quality the camera gave. Its is surely not at all a 12Mp. It is even worse than a china made VGA camera. I sincerely feel i have been ditched by naaptol. they are luring people by these low standard products.
Please tell me how to get my money refunded. I feel i should have donated this money to some charitable trust instead of buying this piece of plastic.

Hardeep Singh
[protected]@gmail.com
I purchased a Blackberry Storm ( Order No 1332110) Feb 2011, paying Rupees 12, 190/- after seeing an Ad in Times of India, to present it to my wife. To my horror, I received a defective Blackberry Storm Handheld. Later when I called the Complaints Division of Naaptol, they asked me to send it back by BlueDart. When I went to BlueDart office in Mission Road, they say that they receive minimum of 3-4 products of Naptol everyday. So they hesitated to take this product to return it to the Address Naaptol had asked me to return SRP Enterprises Pvt. Ltd., 12/A Gazdar House, 629/A 1st Floor J Shanker Road, Kalbadevi, Mumbai-400002. Bluedart Doc No - [protected] on 14th Feb. Incidentally the day I was supposed to present it to my wife. Today it is 1st March and I have not received any positive reply from both Naaptol or from SRP Enterprise. I am sure, like many who have complained, my money too gas gone in deep drains. This is the state of our Leading National News Paper carrying these Fraudulent Advertisements which are there to only cheat people in India.
hehehe..me to having d same problem with this .really naaptol is just a cheating site.its not a real TCL brand.just making us fools.
its d worst online shopping site...

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