[Resolved]  Naaptol — fake earphones

Address:Thane, Maharashtra

i ordered beat earphones from naaptol.com.
today on 24th dec 2011 i recieved them at 1pm.
but i find them fake.
i called naaptol customer care on 1.05pm.
they said they cant register my complaint.
before ordering the earphones,they ensured that they will take their product back the product and refund my money if i am not satified by there product within 24 hrs.
now they are not responding.
please help me.This is unfair and fraud.

thanking you,

arjun singh([protected])
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Mr.Singh,

We regret for the inconvenience caused to you, please accept our apologies at this incident.

We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.

Kindly allow us 48-72 working hours to respond to your query.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Singh,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr. Singh,

We would like to inform you that refund has been initiated against your order # 3011753and the amount of Rs .774.00 has been Credited in your account.

Be assured the amount would be reflected in your account very shortly.

We value your association with Naaptol. We thank you for shopping with us.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Naaptol Online Shopping
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    2335
    Pending
    0
    Resolved
    1285
    Naaptol Online Shopping Phone
    +91 92 2353 7000
    +91 14 1402 4376
    Naaptol Online Shopping Address
    Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
    View all Naaptol Online Shopping contact information