[Resolved] Naaptol — fake earphones | |||
i ordered beat earphones from naaptol.com. today on 24th dec 2011 i recieved them at 1pm. but i find them fake. i called naaptol customer care on 1.05pm. they said they cant register my complaint. before ordering the earphones,they ensured that they will take their product back the product and refund my money if i am not satified by there product within 24 hrs. now they are not responding. please help me.This is unfair and fraud. thanking you, arjun singh([protected]) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
3 Comments | |||
Comments
Dear Mr.Singh,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr. Singh,
We would like to inform you that refund has been initiated against your order # 3011753and the amount of Rs .774.00 has been Credited in your account.
Be assured the amount would be reflected in your account very shortly.
We value your association with Naaptol. We thank you for shopping with us.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We would like to inform you that refund has been initiated against your order # 3011753and the amount of Rs .774.00 has been Credited in your account.
Be assured the amount would be reflected in your account very shortly.
We value your association with Naaptol. We thank you for shopping with us.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
We regret for the inconvenience caused to you, please accept our apologies at this incident.
We have escalated the issue to our concerned logistics and vendor team and awaiting a revert on the same.
Kindly allow us 48-72 working hours to respond to your query.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.