[Resolved]  Naaptol / Vox Ephone — broken mtv wrist watch,network problem in handset all time

Address:Dhenkanal, Odisha

my name is satyakam parida and i am from dhenkanal,odisha.I bought a vox ephone mobile with a wrist watch free,my order number was 3192733.i got the delivery on 16.01.2012 from the post office.when i opened the parcel,the wrist watch's lower cover was missing. Also the phone is always showing emergency,no network all the time. Please kindliy take my complaint in your concideration and replace my
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Aug 13, 2020
Complaint marked as Resolved 
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plz replace the phone
my contact number is [protected]
Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2293827 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at [protected]@voxmobiles.com & [protected]@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Customer,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :Satyakam Parida Amount : 3798.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.

Request your patience in the interim.


Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

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