[Resolved]  National Travels — Luggage missing

Address:

Maharashtra

I was on the A/c Volvo bus (KA-01-C-4409) of National Travels which started at right time from Bangalore around 10:00 PM on 31-Oct-2010. I had one black and grey travellers bag and one olive green stroller which were kept in luggage storage area of the Volvo bus. For every luggage the cleaner of the bus gave token to the passanger for proper identification of the luggage and asked for 10 ruppes per luggage. When I reached my destination (Kalamboli highway) I was shell socked to know that my olive green stroller bag was missing but cleaner kept on insisting that he checked tokens and gave luggage to all the passangers, and finally he gave me some national travels Mumbai office contact number and took mine and assured that if by mistake my luggage got exchanged with any passenger then the spare luggage or abandoned luggage will be handed over to the Mumbai office. In the mean while I called and informed all the three National travels offices on the route, i.e Bangalore, Pune and Mumbai about the missing luggage.
The driver called me and said the last spare bag in the bus is a very old bag which contains scrap paper and some old torn cloths. He informed me that he is submitting it to the Sion office. Next day I called driver and informed him that I am willing to check the content of the bag, so that owner can be traced and then he says he had give that bag at Crawford market office. I went and check the Nation Travels Crawford market godown and found that no such bag has been submitted. Again I called the driver and he said sir the bag belonged to the cleaner that is why we did not submitted it. I found all this very fisshy and called the National Travels Head office (group of very fast moving people) to inform that but I was not even started my complaint the person on the other side said, " Jaldi baat karo!" (say quickly). I am the one who has lost my luggage and valuables and this travel guy is getting furious!!! Then they made me speak to the driver in presence of head office guys (as if it matter at first place). Driver said the cleaner is sobing and this has never happend before, sir please adjust karlo! (kindly adjust), Cleaner ke do chote chote bacche hain (cleaner has got 2 small kids).
Now my query is - just by printing that " We are not responsible for your luggage" on the ticket travel operators can wash their hands-off with the responsibility of the passenger's luggage?
- No-body is taking responsibility, who will cover-up for the lose?