[Resolved]  Nbc India — Refund not received even after a month

I had ordered a book titled "Handbook of Clinical Audiology" by Jack Katz on 19th November, 2008 and paid Rs.4420 by Visa credit card for it online (order number 66638). On 26th November, I got an email from www.nbcindia.com saying that the book was out of stock and the amount paid would be fully refunded. The email also stated that "due to Bank process time, It may take 7 to 10 days to reflect refunded amount back to your account."

On the 18th of December, 2008, i emailed them saying that I had yet not received the refund. They replied on 23rd December, 2008, that "It will take 10-12 days to reflect your payment to your card."

I cannot understand what is going wrong. The credit card says that no refund has been made and the comapny (nbcindia.com) is keeping on asking me to wait a little more. The amount in question is not a small one.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I have just spoken with one of the representatives of nbcindia.
Seemed like a really nice person.
He's promised to look into the matter and get back to me. I am hopeful now that my problem will be solved.
The issue has been resolved. There was, infact, no issue at all!

Mr. Yogender Sharma has been very courteous and helpful.

I look forward to doing business with nbcindia.com again!
Thanks for your comments. In fact you overlooked your Refund which was timely made to you as per the company policies.
This company is doing this fraudulent practice for quite some time. I ordered two books which I never receive and they never bothered to reply my email or refund my money. I have lodged a complain with my credit card company. Well, they actually sent me one reply once. the reply was "we will soon ship your books". That "soon" never happened. DO NOT EVEN THINK ABOUT PURCHASING FROM THIS FRAUD.
Dear Mr. Ag. We strongly object your blame on us. Kindly Provide your Order number and we will solve it immidiatly. Your comments seems to be with some malafied intentions.
I totally disagree with Mr.Ag. I have been a customer of the website. The original complaint is mine.
www.nbcindia.com is a fabulous website providing great service. Mr.Yogender Sharma has been fantastic in responding. Even I was mistaken about my refund earlier. He cleared it out very courteously.
I not only disagree with Mr.Ag but I go ahead to say that PLEASE DO buy from www.nbcindia.com
If there are any problems/issues they are resolved very well.
Keep up the good work Mr.Sharma.
awful customer service
Order ID NBC[protected]
ordered end of jan (website said delivery in 8 - 10 days) - till mid feb it showedd approved but no dispatch details - since my requirement was for a project i had to cancel - this required several mails and enquiries and phone calls - most of which were never answered - eventually i ordered the same over flipkart - got it in two days.
Meanwhile suddenly after a month suddenly book arrives - and is obviously of no use to me - it is returned after assurances of immediate refund unopened. That was 15 days ago - no refund, no response to emails - last week i was told on the phone it will take 48 hours. yesterday afternoon i was told two hours! and there has been nothing! this for 800 odd Rs. APPALLING!

Nbc India — order not delivered even after payment

I had placed 2 orders on the Nbcindia website. Its been a month I have not got the books. The customer care number given is not attended by anyone. Also they are not replying to any of my mails. Order number: NBC[protected] and NBC[protected]
I have also ordered book from NBCINDIA because the cost was minimum on this site. I was a little apprehensive about placing the order but anyway went ahead with the order. Now I am waiting for it to get full filled. Though I am based in delhi still they will take 1 month to deliver the order. Moreover nobody picks up the phone at their customer care center.
My order number is NBC[protected]. I hope representative from nbcindia will take action on it quickly.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint