Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 57%
Submit a Complaint
14557
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1985
down
938

Phone:
Phone:
+91 80 4274 9527
[Grievance Officer]
up
1671
down
884
+91 12 4615 0000
[Corp Office]
up
455
down
351
+91 80 4908 3910
[Grievance Officer]
up
519
down
455

Fax:
Fax:
+91 98 0793 1547

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
57%
Complaints
14557
Pending
613
Resolved
8086
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (3883)

Flipkart Complaints & Reviews

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Flipkart — dead iphone se delivered with no response

 snehadarsh on Dec 18, 2017
I have received dead mobile iPhone SE from Flipkart on 17th December 2017, when I have opened the box I found the phone is not getting on I put it on charge but still it was dead, I went to authorised Apple service provider and they told me phone is dead and they have provided me Job sheet.Now from that time I have called Flipkart customer service team 4to6 times and I was getting the response that their team will get back to me before 20th December 17, what a pathetic response nither they are confirming wether they will replace it when they will replace this mobile.
Now Flipkart have my...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — order not placed but money deducted

 Vasanti Agresar on Dec 18, 2017
I tried to order Lenovo K8 plus from Flipkart on 15th Dec'2017. I paid thru my credit card but order not completed. I got a message saying order is in process & if not completed, we will initiate the refund. I have been calling Flipkart 10 times a day since last 4 days, but I did not get any satisfactory answer.

If that order is not placed, Flipkart should have return the amount immediately. why would they keep customers money? Will they allow if customer pays their COD bill after 10 days?

Please do the needful...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — I ordered some items but the order is not complete so please return my money to my bank account

 Ganesan Subramani on Dec 18, 2017
Your order could not be completed. Refund has been initiated for payment amounting to 587.0.
Here is the reference PZT[protected]ZZ70801. For more details please check your email
We have received a request for your order with Txn ID:TX111028053533564000 and are trying to confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, we will refund the entire amount to your account/wallet automatically....
Complaint comments  Read comments Complaint category Internet Services

Flipkart — sent defective replacement of a damaged product, now delaying refund

 kaustubhT on Dec 18, 2017
I had ordered this samsung washing machine from flipkart on 7th dec2017. the machine i received was defective and was not working. according to procedure the technician of samsung visited and varified the defect. then flipkart sent a replacement after 7 of that days.Now the replacement was i received was also physically damaged, It had dents and scratches all over the machine so i refused the replacement as suggested by customer care. Now they have cancelled the replacement.
when called customer care they asked to place a refund request. Now they are saying the company (samsung) technician...
Complaint comments  Read comments Complaint category Appliances

Flipkart — though given right address status of my order is "out of delivery area (pin code address miss match)!"

 Johan Ajnabi on Dec 18, 2017
I've given correct address as Vill - Gadong, P.O - Kathapara, P.S - Dhupguri, District - Jalpaiguri, PIN - 735210. But flipkart's ekart logistics denied to deliver my 3 products. If you can't deliver your product why you accept orders from this address? I want all of my three orders to be delivered as soon as possible. I'll file case of harassment against you if not resolved....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — not giving my refund

 Bhavnesh thakur on Dec 18, 2017
Due to wrong account no for refund that i had given in refund details bank has transferred refund amount back to Flipkart and now Flipkart is not giving my money and they are not taking any action toward it. I have given all details to them still they are not taking any action .

Here is the outward transaction proof in photos that bank has done to Flipkart
It is my no [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — ordered dslr d5300 and received garbage inside.

 Sanjoy Patil on Dec 18, 2017
On 15th dec 17 I ordered nikon 5300 dslr with 18 140 lense by bajaj no cost emi. I received parcel on 18th (today) as soon as i opened the box i found total garbage stuff inside. I informed delivery boy from ekart. He told me to call flipkart customer care... i did same they told me to wait till 30th dec.
My order no. OD 11102 1131 501 95 7000.
Before fileing FIR i would like to give 2, 3 days to flipkart, because i hope flipkart will solve my problem soon....
Complaint comments  Read comments Complaint category Digital Cameras

Flipkart — cancellation of consignment - reg

 Venu Gopala Rao Chigilipalli on Dec 18, 2017
Dear Sir,
We booked one consignment in Flipkart (COD) and ecom courier personnel simply Cancelled: This is the second consignment within two days. Whether they are having door delivery or not? So please confirm the status.
Message from courier
Sorry, The Doyle Collection D... with order ID OD110986205665455000 has been cancelled as it could not be delivered even after multiple attempts. Please check your email for more details.
Regards...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — msi laptop not shipped/delivered

 vibh@v on Dec 18, 2017
I ordered a MSI Laptop with order ID OD110944135606944000 on 7th December and was expected to be shipped by 9th December. It has been 9 days since ordered and the details is still showing that it will be shipped by 9th December while the delivery date was postponed to every three days while no reason was given for the delay.Now the offer period is over and no news is given about the laptop which leads me to think that Flipkart will just cancel the order and fooled us by giving the fake sale...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — send me a defective phone

 sanjeet14893 on Dec 18, 2017
Dear Sir, I bought an LeEco Le Max 2 (Rose Gold, 32GB) Smart phone @ 11, 999/- from Flipkart. but they send me a defective handset. i m facing so many problem in this phone like hanging problem, low battery backup etc. i complained so many time to flipkart but every time they told me that i should go to customer center of handset company. but company has been leave india so many months ago. so there is no any customer center of this phone. flipkart promise me so many on phone that they will take some action against this problem but they didn't. i told them why are u selling this kind of phone whom's...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — order cancelled without any reason - moto g5 plus || worst customer service

 IamRonny on Dec 18, 2017
Dear Flipkart, Why don't you clear things to the customer before he order a product that you can't deliver product in discounted price.
Now I AM VERY SERIOUS. I WILL NOT SPARE FLIPKART THIS TIME UNTIL I GET MY ORDER.
I have ordered MOTO G5 Plus(4GB RAM)on 17th December under "NEW PINCH DAYS" sale via my Card and paid Rs.9899 already. After then I have received a SMS & a mail which state that my order has been placed successfully and confirmed. Everything was perfect till 3.28PM. On today at 3.29PM received a text and mail which state that my order has been cancelled.
WOW!...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — purchased 100% discount on product but after shipment cancelled by flipkart

 Reddy Venkateswara Rao on Dec 18, 2017
Purchased Whirlpool 190 L Direct Cool Single Door Refrigerator with 100% discount Rs.11, 499 and paid amount Rs.99 for Extended Warranty 2 Year by Flipkart Protect through Debit Card .but after shipping the above item was cancelled by flipkart without intimation. purchased date:Fri, Dec 15, 2017 at 2:59 AM. Cancelled by Flipkart date and time after shipping:Fri, Dec 15, 2017 at 7:20 PM (order id:OD111014177308641000)...
Complaint comments  Read comments Complaint category Other

Flipkart — I purchased 100% discount on product but after shipment cancelled by flipkart [Resolved]

 Reddy Venkateswara Rao on Dec 18, 2017
Purchased Whirlpool 190 L Direct Cool Single Door Refrigerator with 100% discount Rs.11, 499 and paid amount Rs.99 for Extended Warranty 2 Year by Flipkart Protect through Debit Card .but after shipping the above item was cancelled by flipkart without intimation. purchased date:Fri, Dec 15, 2017 at 2:59 AM. Cancelled by Flipkart date and time after shipping:Fri, Dec 15, 2017 at 7:20 PM...
Complaint comments  Read comments Complaint category Other

Flipkart — raised a request for return product

 sreekanth78 on Dec 18, 2017
Hello Team,

This is Sreekanth. I order Samsung On next mobile(order id:OD110952407054101000)in flipkart on 7th Dec 2017. I received a different product called Moto g+ mobile delivered by a flipkart on 9th dec.I placed a request for return/replace the product which i ordered but i didn't get any response from them. I kept on calling customer service since 10th dec 2017 but those bloody people telling that they provide an update within next 24 hrs but as of now i didn't get an update. I really tired frustrated with these nasty service providing by flipkart. I don't really understand...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Flipkart — why my order cancel by flipkart

 sharma.hariom7777 on Dec 18, 2017
I orderer for an mi a1 but due to any reason my order was cancel by flipkart. I want to know my money has been deduct and refund procees upto 30 dec 2017. Its company fault that order was cancelled and my money is block for 14 days ...
I am not satisfied with this order for mi ai
i want know if company not want to complete my order why it provide offer for users after completed order why it cancel order this all things are negetive for me...
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Flipkart — I have ordered a mobile phone on flipkart and paid for this but yesterday my order has been cancelled.

 Shazia afreen on Dec 18, 2017
If the product was not available, you should show out of stock. After placing my order why you have cancelled my order while i had paid for this. I have not get my refund now. All the offers has gone out and now i can't order any other mobile. Don't cancel my order and send it to me as soon as possible. I trusted on the site but it totally disappointed me....
Complaint comments  Read comments [3]Complaint category Other

Flipkart — pigeon cookware

 ikki on Dec 18, 2017
Too much delay in delivery of the product every time writing the complaint about delivery time and the quality of the product and also packing of the product still not improved any of the things I mentioned above. so writing the complaint is not at all useful to this so called best online shopping website not taking serious of any of the complaint made by customers so fed up with this waiting for my product...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — take return damaged product

 Dinesh Haripara on Dec 17, 2017
Dear sir /Madem

Order I'd Is OD110311809319461000

I order 8kg Ifb washing Machine on 24/09/2017 all ready Delivered But I Recived Damaged pruduts .

So after Very very very long time you refund my money but you are not taken your damage products return till now (16/12/2017).

So I am send this mail very serious .

I Give you 5 days For return This Pruduts Otherwise after 5 days means (21/12/2017). I Am not responsible for this type damage products. I put damage products out of my home .because we have all ready wait for 3 months...
Complaint comments  Read comments [7]Complaint category Washing Machines

Flipkart — refusing to return product

 vijendrabherua on Dec 17, 2017
Dear sir,
I have bought a acer aspire laptop vide order no. OD11099230588160800 on 12 Dec 17. On the specification page of the said laptop the operating system written is Linux. Whereas i received this item with pre installed ENDLESS Operating system. This operating system has so many restrictions and is of no use for me. There are also many quality and technical defects in this laptop which makes its useless and non compatible with usage of other softwares. There is no mention of pre installed endless operating system in the specification and its restrictions on the website page.
I...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — mobile return rejected

 jshsharma234 on Dec 17, 2017
I ordered a recently launched phone, Micromax Canvas Infinity Pro, and received it on time. I used it for three days and faced a lot of trouble with it:
* Fingerprint doesn't respond quickly.
* Phones and the Camera lags.
* Overheating.
* Battery draining soon.
I requested for the refund but the Flipkart agent tried some sort of troubleshooting and sent me a replacement of the phone (against my will). I received the replacement in three days and the new phone does the same thing. I am still facing the same issues with the another phone. It is purely a hardware...
Complaint comments  Read comments [6]Complaint category Mobile Handsets

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