Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
16876
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2998
down
1228

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2442
down
1176
+91 12 4615 0000  [Corp Office]
up
699
down
465
+91 80 4908 3910  [Grievance Officer]
up
771
down
587

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
67%
Complaints
16876
Pending
372
Resolved
11239
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart Complaints & Reviews

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Flipkart — flipkart delivery and fake products and defective products being sent for delivery

 Swapnesh124 on Sep 22, 2018
There were three orders worth 10k that were delivered to me but flipkart executives cancelled and on repeated instamces of calling and following up also they paid no heed. They just maintain a call centre which is of no use and buying products is also of no use

The products were a keyboard worth 9000
An antivirus software which was delivered almost 3 weeks late worth 1000...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — wrong product shipped

 arpit.1987 on Sep 22, 2018
Dear Team,

I had ordered set of books of 2019 edition Order No - OD[protected] from Flipkart on Sep 9th. Wrong product 2017 edition (2 yrs. old books) were delivered to me though product which I ordered from flipkart clearly talks about the latest edition 2019.
Twice I had raised replacement request with Flipkart customer care over the call but seller cancelled it without leeting me know the reason. Then twice I have raised refund request with flipkart customer care over the call which was also cancelled by seller.
This 2 years old edition of the books is of...
Complaint comments  Read comments Complaint category Other

Flipkart — amount debited but no order is showing

 Madhavan J Pilot on Sep 22, 2018
I purchased a Mi tv on Flipkart yesterday and i choosed HDFC emi plan. The amount has debited from my account, and the error throws "Payment had not gone through". When i check the order page, i don't see my purchased order.

I raised a complaint through flipkart. But they are telling to wait for 5 more days. I am really fed up with this and i am not able to sleep properly.

I have received only the debit message from bank, i have not received anything from the flipkart.

Could anyone please help to find my status....
Complaint comments  Read comments Complaint category TVs

Flipkart — product not delivered after 6 days

 nithinmohan on Sep 22, 2018
I ordered a product on 13th of September. It was supposed to be delivered by 17th September. I haven't received the product yet(22 Sep). Contacted the customer care multiple times. Every time they are extending the delivery date by 48 hours. Kindly provide a resolution and deliver the product at the earliest.

Order id: OD[protected]

Regards,
Nithin...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — redmi note 5 pro delay in delivery with false statements & drama

 DNMV Prasad on Sep 22, 2018
I Booked Redmi Note 5 Pro ( Black 6GB Ram with 64GB) in exchange Redmi Note 3 on[protected], Vide Order no: OD[protected], and promissed will be delivered by[protected].

I received a massage from E Kart Logistics on[protected] at 8.15am that your order Tracking ID FMPP[protected] Wishmaster will come before 7.pm (Call [protected] PIN 120).

Unfortunately that day my reletive met an accident and i was at hospital along with him and I called him at 9.05am and requested to come arround 4.00pm. He denied to come after 2.00pm. Then I requested to come next morning...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — refund my payment

 harsh00004 on Sep 22, 2018
I bought to a 3 Dresses. But unfortunately I Return a One Dress. Thay also Collected my return thing. Thay said me 3-4 day after Automatically Transfer your money your Bank Account. But I called 4-5 time for Flipkart office. I personally request to Flipkart App.. I am Not satisfied. I also Request 3-4 time. Till I am Not refund my payment. So I again Request you....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — worst product ever received in my life.

 Anurag Singh Sindhu on Sep 22, 2018
OD[protected] is my order id. As I ordered it from India's best online store I expected that it will be a very good product, but that is the worst product ever saw in life. Low quality, not easy to use, clips went out in every five minutes. While placing the order I didn't notice that it was a non-returnable order, that was my first mistake and my second mistake is having a blindfolded faith in Flipkart. I thought they must have checked the quality of the item before letting the customers buy it. Though my money is already wasted I would love to return this product to Flipkart without expecting...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — wrong product delivery (I have been cheated)

 Varkeesh on Sep 22, 2018
I ordered a Samsung Galaxy S7 from flipkart and received a used one so I request a return. The delivery man arrived today with a replacement. He took the old samsung s7 and give me a parcel, when I opened it it has a damages Iphone 4s. I asked about this to him but he went away. I call the customer care for details and they say they can't help. The Iphone is also a duplicate. So I don't konw they will replace it. I have been cheated and I want a new Samsung galaxy S7....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — refund/replacement of the product

 Avijitfci on Sep 22, 2018
I have purchased a product on 2/9/2018 and receive the same on 12/09/2018 and found the product as demage.on 12/09/2018 I request for replacement of the same product.on 20/09/2018 while I was tracking my shipment I found the courier partner said "undelivered due to demage".I call the customer care they suggest me to cancelled the product but I denied there proposal and said " you should cancel the shipment at your end as you are unable to provide me the product" and they did as per my proposal.
Now I request you to refund/ replacement of the same product at the same when the damage product...
Complaint comments  Read comments Complaint category Kids & Baby

Flipkart — poco f1

 sundar cheery on Sep 22, 2018
Actually i order the product on 19th sept by 20th it went to the nearest hub near me and on the another day 21st i got a msg that it is delayed and when i tracked my order on flipkart it is saying that the product is misrouted in the same city and the product is going to reverese to shamshabad fort facility ... So please send my order to the adress or contact me...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — not returning defective product

 Bonney Crispin JuDe on Sep 21, 2018
I'm Bonney Crispin Jude from kerala.
I have brought Nokia 6.1plus on 13th September 2018 from Flipkart.

Received a defective product .
The Flipkart authority is not showing any responsibility for the replacement or refund.
Nobody is handling this problem in Flipkart.
This month full salary i dedicated to buy this fone and i got very bad situation.
This is my number [protected]....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — my flipkart account was blocked without prior notification from flipkart

 Anita8055 on Sep 21, 2018
Myself Anita Deepwani, have an account with flipkart with registered email id : anitadeepwani@gmail.com .
I ordered a phone to a different adress and flipkart cancelled my order, and stated that i purchase items from flipkart to resell and not for my personal use. That is totally fake i never use flipkart for reselling purpose i am a housewife i buy essential items from flipkart whenever i need and to whatever address i feel for my relatives to order.
I request consumer forum to help me to get my funds as i had gift voucher with flipkart now i cannot use that since my account has been...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — did not receive cashback of rs. 8000, on purchase of google pixel 2

 Pratik Sawale on Sep 21, 2018
I have purchased a Google Pixel 2 from Flipkart on Date: 13 May 2018. During purchase, flipkart promised me to credit Rs. 8000 by end of August 2018.

I'm still waiting for it to get credited. I consistently contacting Flipkart Customer care from 28th of August 2018. They are just providing dates.

As per recent update (6 sept), they said, the cashback will be credited within 7 working days. I still didn't receive any cashback. It doesn't look like Flipkart is taking this issue seriously. They are just providing new dates....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — difference in price [Resolved]

 ekhanshi on Sep 21, 2018
Dear team

I have ordered
Ayur hot wax (600 gm) wax (600 g
₹90

Compalint regading difference in price.

Print rate on product is rs.85.00 and the price that i have paid is rs. 90.00.

Why your site is charging more than the print rate. Amount that i have paid for the product is total rs. 158.00.

Why is it so. I want the refund back of the access of the amount that i have paid.

Od[protected]
Need help
Track

Ayur hot wax (600 gm) wax
Seller:
Riteshrawat
Complaint comments  Read comments Complaint category Cosmetics

Flipkart — wrongly guide and wrong litigation

 sandeepshah4u on Sep 21, 2018
I am again and again asking you people same thing i dont understand why do you people dont reply with the proofs what kind of purchase history you have seen even i want to know what history was there and additionally i have an gift card in my account of rs 2000 which i have purchased it so i need that back or else transfer that card to some other account or transfer it back to my bank account.

You people dont know the customer problems or their history what are they facing from your technical errors you have also blamed me that i am resealing the phones how many times i have purchased...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — amount was debited twice for one product

 Ram Prabhu.R on Sep 21, 2018
September 12th 2018 i have place a butterfly cooker "od[protected]" the amount (Rs.2399) was debited twice for a single product.

I have raised a issue via flipkart customer care on the same day. The issue is still not resolved.

Initially they gave estimate date to resolve 14th september 2018, later it was postponed to 17th september but still the issue was not resolved....
Complaint comments  Read comments Complaint category Utility Services

Flipkart — get vivo mobile but missing earphone in the sealed pack

 Neel_sonai on Sep 21, 2018
Ordered vivo mobile 2days before. Today I received the product in a sealed pack. But while open the pack to get the product find that the headphone was missing. Please take the necessary step as soon as possible, either I will be bound to returned the product.
At the time of order given I checked thoroughly and there was no such clause given that I am not able to get the headphone or earphone with the product. So please check that why the headphone was missing.
Request you to please check and resolve my problem as soon as possible.
Either I will be bound to return the product....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — poco f1 (steel blue, 6gb/64gb) [Resolved]

 Abhishek Sunkara on Sep 21, 2018
Recently[protected] i ordered poco f1 (Steel blue, 6gb/64gb) on flipkart through cod option.

The same day i chose to pay the bill amount using "short on cash (Pay now)" option, in the payment section i used internet banking for the payment, the payment was shown successful (On flipkart, through sms), the money was deducted from my account and i even got a sms with transaction id included.

The very next day[protected], i recieved a message saying that the my "transaction was failed, try again" (Both on flipkart and in sms) but still my bank account shows transaction...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — I have ordered woodland sandals

 jwala manikanta on Sep 21, 2018
I have ordered woodland scandals from my brother account on 16-09-18. They have given expected delivery date as 21-09-18. So, i have tracking the order but it has reached hyderabad yesterday only they misrouted the product and they sent back to the shamshabad sort facility. I didn't recieve a single message from flipkart. Your product is ready for delivery. This is very bad to a customer from you. From now onwards i won't suggest flipkart. Very worst delivery from u. If i don't get delivery by the end of 21-09-18. I will file case against flipkart....
Complaint comments  Read comments [1]Complaint category Products & Services

Flipkart — I didn't receive my product

 Ravikiran Madineedi on Sep 21, 2018
I ordered kross k-40 26t multi-speed 26 t mountain cycle on 31st august 2018 at flipkart.com with the order id od[protected].

I didn't receive my product but it shows delivered on filpkart.com. I didn't even receive any sms or call from flipkart. It supposes to deliver on sep 16th, 2018.

On sep 15th, 2018 i opened my orders page in flipkart.com around 12 pm, i saw that the delivery status and shocked it shows already delivered. I call customer care and initiate the complaint they said, please wait for 48-72 hours we will resolve the problem.

From...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

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