Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 73%
Submit a Complaint
21206
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3802
down
1476

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
3171
down
1476
+91 12 4615 0000  [Corp Office]
up
937
down
608
+91 80 4908 3910  [Grievance Officer]
up
1005
down
725

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
73%
Complaints
21206
Pending
336
Resolved
15367
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (6444)

Flipkart Complaints & Reviews

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Flipkart — account blacklisted

 Chandu96k on Jun 16, 2019
Flipkart has been blacklisted my account saying that I was reselling the purchased items from them but I have ordered all of them in a legit way and all those orders were using by my family members, I just ordered them as they don't know how and where to purchase the mobiles now I was not able to use Flipkart [email protected]
Complaint comments  Read comments [3]Complaint category Online Shopping

Flipkart — flipkart ac installation service

 vimalb99 on Jun 16, 2019
I've ordered Media AC from Flipkart and it was delivered on 13 Jun 2019 and was supposed to be installed on 15 Jun 2019. Today 15 Jun, I kept waiting for the whole day and didn't get any communication from Flipkart team. I kept calling to Flipkart customer support and they asked me to keep waiting till 7 pm. Meanwhile, I called Media helpline and they asked me to check with Flipkart as there was a delay in communication from Flipkart.

Now when I called Flipkart around 10 pm, they asked me to wait till 20 June 2019 as the issue is forwarded to back end team. There was no apology and...
Complaint comments  Read comments Complaint category Appliances

Flipkart — about courier boy

 Ela Majhi on Jun 15, 2019
Courier boy is not delivered my product at the given address always. He always asked to take product from the delivery office and if I am late to got my product he tell me that not order from online. How cn he decide.how mean.he does not know how to talk with their customers.if flipkart do not take any action against this thn next tm I'll nt ordr ....
Complaint comments  Read comments [8]Complaint category Online Shopping

Flipkart — sent me a defective product

 bala111 on Jun 15, 2019
I have ordered Micromax Canvas Infinity (Black, 32 GB) at 2nd june and received 6th june but its defective i have requested to refund or change product but technician visited my home and checked and informed me bug in a product and i asked to him about that issue he said i am not a mobile technician i am a tv mechanic i just came for checking after then i received the message return rejected i contacted customer support from 11th to still they said me wait for 24hrs we will update u and still no response i ask again and again. they send technician visit at my home again at 18th i said i cant wait...
Complaint comments  Read comments [6]Complaint category Mobile Handsets

Flipkart — refund not provided by the flipkart company

 Arun8194 on Jun 15, 2019
I purchased airtel dth set top box on 3rd june of amount Rs. 1399.00 through debit card, but due to some reason i cancelled the order on 4th june.So for refund flipkart says it refunded my amount but when i checked my account it was not, even contacted my sbi bank about this they said they cant do anything on this as flipkart is responsible for the refund process fully.Besides these i got call from seller of airtel dth that they have not got the request for refund so they will not refund my amount.Even contacting flipkart on this issue they keep avoiding the issue and even asking for the transaction...
Complaint comments  Read comments Complaint category Business & Finances

Flipkart — flipkart smart buy

 ramu tapase on Jun 15, 2019
I have buyed Flipkart smart buy ear phones ordered on 15-sep-2018 and delivery got on 17-sep-2018.But the problem is after a week it's stopped working of ear buds and I have complaint to coustmer care and the told me to go our Flipkart service center, they have send me the service center address and Iam not abel get correct address of service center and now I want the correct address of service center or else contact number of them...
Complaint comments  Read comments [3]Complaint category Other

Flipkart — purchased voltas 1.5 tonne ac from flipkart

 [email protected] on Jun 15, 2019
I have purchased voltas 1.5 Tonne ac from flipkart on 09th may 2019 with order id OD[protected]. Currently voltas is running extended warranty program in place of 1 year to 5 year for all the ac purchased and Extended upto 10 year warranty also. When i contacted voltas customer care for the extended warranty they said flipkart is not their authorized seller and they cannot provide the extended warranty and even my products warranty is also 1 year instead of 5 year.

Voltas also charge me Rs 1500 instead of Rs 499 as your current running installation offer again saying that flipkart...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — product delivery delayed twice

 Rupali2291 on Jun 15, 2019
I first ordered Real me pro 3 on june 5th - order no OD[protected], delivery date was 6th. received a message saying delivery delayed, will be delivered within 3 days. The product did not get delivered till june 12th and i was asked by flipkart to cancel the order and reorder again as they had some issues with ekart logistics. i did and reorder again. reordered on 13th june and was shown expected delivery date as june 15th. I got a message again saying that shipment is delayed and will be delivered with 3 days. again the same message. I am supposed to go outstaion on june 16th i.e tomorrow,...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — refund not given by the flipkart

 Arun8194 on Jun 15, 2019
I purchased airtel dth set top box on 3rd june of amount Rs. 1399.00 through debit card, but due to some reason i cancelled the order on 4th june.So for refund flipkart says it refunded my amount but when i checked my account it was not, even contacted my sbi bank about this they said they cant do anything on this as flipkart is responsible for the refund process fully.Besides these i got call from seller of airtel dth that they have not got the request for refund so they will not refund my amount.Even contacting flipkart on this issue they keep avoiding the issue and even asking for the transaction...
Complaint comments  Read comments Complaint category Business & Finances

Flipkart — deactivation of my account and payment issue.

 rajendra suryawanshi on Jun 15, 2019
Flipkart blocked my account. I have to pay my paylater bill. They are countinously calling me to pay the bill but without login how can I pay the bill. Flipkart also not providing any solution to this problem. I have called and mailed them several times but they ignored each and every time. Now my CIBIL score will get affected. They blocked my account without any prior notice or any kind of warning....
Complaint comments  Read comments Complaint category Loans

Flipkart — purchased voltas ac from flipkart

 [email protected] on Jun 15, 2019
I have purchased voltas ac from flipkart on 09th may 2019 with order id od[protected]. Currently voltas is running extended warranty program in place of 1 year to 5 year for all the ac purchased. When i contacted voltas customer care for the extended warranty they said flipkart is not their authorized seller and they cannot provide the extended warranty. If flipkart is not the authorised seller, why they are selling this product. I am filling looted by voltas or flipkart here....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — I am complaining about marq by flipkart tv 43 inch

 amitpaul0025 on Jun 15, 2019
This is regarding Marq tv, which was delivered on May 22nd 2019, just after one week of the return policy got over the audio of the tv has disappeard.
I called to Flipkart customer care and they said I need to talk to Marq customer care and then after I called Marq so many times a person named Deepak K B, Phone no:[protected] visited on last Tuesday, 11 June 2019. He didn't made any changes apart from reassemble the TV and told us if the problem appears call me I will replace the mother board. Then we called him just within an hour itself and told the problem has again appeared. So he said...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — resolve replacement issue

 kulpatisaa on Jun 14, 2019
Solve sony4.1 bluetooth home audio speaker
13/06/19 ko block flipkart id
contect no. [protected]
order for sony 4.1 bluetooth home audio speaker but come at home order for this then open the box then i see sony speaker not a 4.1
then i complane but not resolve the solution
I take a call to flipkart cunsumer no. But not proparly to say about resolve problem
I justify this problem...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — amount deducted but order hasnt placed

 bliss nation on Jun 14, 2019
On 14 july 2019 i had tried to place order for mi A2 mobile on flipkart. the amount has been deducted from my credit card but order isn't placed. kindly refund my amount.when i reach your customer care there is no apt response from flipkart customer service. sorry i didn't expect such a pathetic service. IJust refund my money as soon as possible. I have already got a message from AXIS BANK THAT AMOUNT HAS BEEN DEDUCTED IN THE NAME OF FLIPKART PAYMENTS....
Complaint comments  Read comments Complaint category Credit Cards

Flipkart — order id- od115606320554459000. order not getting delivered and flipkart not cancelling the order after number of request.

 sivaj21 on Jun 14, 2019
Hi,

I ordered a bean bag in flipkart. It was supposed to be delivered by June 3rd and its not yet delivered. I raised many request to flipkart to cancel the order but they are not taking the request nor tracking the order. They are saying there is a technical glitch and we couldn't do anything.
All they are doing is postponing the delivery date by 10 days in future. this happened two times now. I don't know what to do. Someone has to step in and help to resolve this issue....
Complaint comments  Read comments Complaint category Postal & Delivery Services

Flipkart — money blocked in flipkart account

 bharathey on Jun 14, 2019
Dear Sir,

This is in reference to my personal Flipkart, having been blocked due to wrong reasons. My details are as follows :
Name : Bharath Y
Flipkart Reg Contact :[protected]
Flipkart Reg Email : [email protected]

I have been using Flipkart for past 5 years & have a done number of transactions. Being more updated and familiar about the ongoing online offers, I used to be approached by my office colleagues for getting the bookings done.

But to my sudden shock, my account was blocked tentatively on 18th Jan 2019, without any prior...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — account banned

 HarshKumar12345 on Jun 14, 2019
I am not a reseller .. i have all the proofs that the products i have bought are only for me and my family use and not for reselling and since i have already received the order mentioned by you in the above mail it is already cleared that you are not focusing on customers .. you can not ban someone just on some basis of your system and without providing prior notifications and proofs.. Products i have bought are intended for my personal use only.. recently i have bought 3 puma shoes and out of them 2 are in damaged condition which need to be return but I'm not able to do so as you have banned the...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — non-payment of refund on delivery of wrong product

 saurabh vashishtha on Jun 14, 2019
Ordered a Redmi Note 7 (Ruby Red, 64gb) phone worth Rs 11999/- through flipkart app on 24/04/2019 for which I had made online payment by debit card & received box on 30/04/2019. But when I opened the box, instead of phone flipkart delivered a used old multimedia single speaker. Since then I have been making request for replacement/refund, but each time flipkart rejects my request by saying that they have confirmed from their seller and courier partner that box delivered to me was intact and they have delivered the right product. But actually I am still waiting for my ordered phone. The box delivered...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — mobile phone - deals of the day dated 13/6/19

 Prakasankolavattath on Jun 14, 2019
Sir
On 13/6/19 night at 9 pm, I saw a advertisement that deals of the day i select a mobile phone and followed process as usual. It was a marvellous offer. Almost 93 % off on selected items.I booked a mobile phone worth of Rs.1799/-(after off). Payment through PAYTM and obtained order ID[protected]. After that no information about the goods. Please do the needful....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — emi & extra money deducted

 asitsatapathy88mits on Jun 14, 2019
Dear Team,

I had purchased a mobile & later I had cancelled it. Refund has been credited in my account but, I had choosen it as EMI payment mode through marchant. Since I didn't call to bank for close the EMI hence they reflected it in my monthly statement & already I have paid twice (2 EMI). Now bank clearly telling that your 2 EMIs has been credited to marchant but, while I am repeatedly calling flipkart nobody responding. Already a query raised & assigned to a team but, till date team has not contacted me. Please do the needful....
Complaint comments  Read comments Complaint category Banks

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