Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 72%
Submit a Complaint
19970
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3573
down
1391

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2940
down
1377
+91 12 4615 0000  [Corp Office]
up
863
down
560
+91 80 4908 3910  [Grievance Officer]
up
923
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677

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
72%
Complaints
19970
Pending
151
Resolved
14382
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (5943)

Flipkart Complaints & Reviews

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Flipkart — return the item

 Ajo Jaimon on Mar 23, 2019
Hi,
I'm not satisfied with the asus zenfone max pro 2 and I requested a refund for the product. A representative from flipkart called me and asked tl verify some steps. I was totally disappointed with the interaction.As a regular I need thr refund by today. You can pick the phone anytime from me. If you don't process me a refund today I won't be able to complete the purchase for the order of Oppo K1 which I placed today. Please make it fast and don't make me wait. Provide a refund today....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — I receive same brand but different model with different strap colour then flipkart team block my account.

 Subham_mondal on Mar 23, 2019
I had received a same brand but different model with different strap colour watch when I ordered from flipkart and I placed a replacement which was denied multiple times.
Then I placed a refund request after that they have picked up the product.
Then when I try to login to my account, it was failing.
I received the mail due to high number of returns you will not be able to login to your account anymore!!!

I don’t know what to do?
Can you help me in this regard?

Thanks....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — money from flipkart has not been reversed

 Panguu on Mar 23, 2019
On 14 the of March a only jeans was ordered and the payment was done through debit card on 15 March amount of 1399 and the product was then returned on 17 March and then the refund was supposed to be done by 19 and then the issue hasn't been fixed till then and they have been postponing the issue and there has been no solution to it . They haven't refunded the money yet and I believe some scam has happened with this and flipkart is supposed to refund 1399...
Complaint comments  Read comments Complaint category Banks

Flipkart — I did not get my refund amount

 joseph josephcm on Mar 23, 2019
Im joseph cm
i cancelled a product on march 19th because the product was very low quality and low size than i expected which is a book . i got a msg on 22th march from flipkart my refund amound is successfuly proceeded. still i did not get my money. please do it immdiatley otherwise i forword a complete to court becouse its well planed cheating who knows the details about your refund. whos know how many customers were cheated by flipkart ....
Complaint comments  Read comments Complaint category Other

Flipkart — delivery delay to much

 Sachin Hiwrale on Mar 23, 2019
Sir,
I ordered Redmi note 6 pro on March 18
That will be going to diliver on March 22 via Cash on dilivery
Today's date is March 23 still the product is not delivered yet, when I try to call the number they provide me with my order.
The dilivery boy says. Now I am in a wedding,
If you really need your order Right now you need to come our office and you can pick your order from there....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart affiliate payment lost

 sranjwe on Mar 22, 2019
Affiliate id:- sranjwe
I'm an affiliate member of flipkart affiliate services. I'm also a part time youtuber. Flipkart affiliate program provides commission to the members of affiliate service for promoting their products on any website or app. 2-3 orders were placed by my promotion and i have collected near about 2600+ rs in my affiliate account which were in the pending section. Which will get approved in 1-2 months and gets deposited in respective account or gift voucher. I mailed flipkart affiliate services regarding that and they said it will take 2 months to approve. I was waiting for...
Complaint comments  Read comments Complaint category Other

Flipkart — my product

 Barsha Sharma on Mar 22, 2019
My parcel was about to deliver yesterday but yhe delivery boy couldnt contact me... And when i contact him he said he will deliver me the parcel today but he didnt... I want my parcel today anyhow.. Please tell the deliver boy of ekart office of metro gangtok to deliver my produt today only... I want that parcel today only.. My ptoduct was eye shadow palette of hudabeauty with 18 shades amounting rupees 348 including shipping charge... I want to recieve my parcel so could u please forward this messeage to ekart office of metro near 5th mile....
Complaint comments  Read comments Complaint category Cosmetics

Flipkart — jeeves mobile protection

 [email protected] on Mar 22, 2019
Policy no jppoffk605154 mobile protection plan. I have purchased my samsung a7 2018 model from flipkart with jeeves complete mobile protection plan. My mobile display broken and same complaint raised with jeeves helpdesk. No one is responding and they just disconnecting the call. I have never seen such a poor service.. From past 15 days my mobile screen is broken and i'm not getting any help from them....
Complaint comments  Read comments Complaint category Insurance

Flipkart — ptron hbe6 wired headset with mic

 Yogitaa on Mar 22, 2019
Ptron hbe6 wired headset with mic is not working properly, one of ear as been not audible and it's only been a month. It is making weird noises like 'zuu zuhh zuuhhhhh'. It is distracting me. The warranty period was for 3 month. It was a flipkart assured product and i want it replaced or i want my money back.

Ps: who gives a word limit of 350 in a complain!! Its not working! That's it!!...
Complaint comments  Read comments Complaint category Computers & Accessories

Flipkart — received stones while unboxing laptop

 অজ্ঞন বৰ্মন on Mar 22, 2019
I ordered a hp laptop amounting to rs 20068 on march 2019.. But i was shocked when i unboxed the parcel.. Inside i found nothing except two stones. Imediately i contacted the cusomer care they assured me to provide with the resolution but till yet no resolution came from their end. So i am personaly logding a fir against flipkart and seller enough of my patience. They cheat their valueable customers. Even i suggest everyone not to buy any online gadjets from flipkart.
Order id : od[protected]
Tacking id :fmpc[protected] ekart logstics. Please help me to get my refund back or...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — regarding amount refund

 Abhishek gowda M on Mar 21, 2019
My order Id:OD[protected] ordered on 12th mar 2019. In app it is showing it will be done with in 18th march till now I haven't received refund amount yet so, I call to customer care but they told me that 20th it will be done but no refund till now. I have credit card bill payment on 23rd if u Don't refund the amount I have to pay fine to Bank so plz consider my request and do refund on time I can't wait for more no. Of days....
Complaint comments  Read comments Complaint category Credit Cards

Flipkart — redmi note 7 return request rejected [Resolved]

 Suvajit Karmakar on Mar 21, 2019
My self Suvajit Karmakar. I was purchased a Redmi note 7 in the date of 14th march 2019 and my order id is OD[protected].I was requested for replacement for camera issue 3 times, but they are not doing my need full.every time technician rejecting my return request .I also called 4 times to the customer care, every time they are taking my complain but they are not doing anything.tecnician was visited to me after 5th day and I showed him that problem, He also agreed with me that there has problem with the camera lence after tech visit flipkar rejected my return request....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — regarding support team.

 Sravan313 on Mar 21, 2019
I was trying to return my order from past three days.
I was into chat with three agents and call with four agents which include a team lead.
But my issue haven't resolved from three days.
Am raising a return request of the product which I have order and caliming for refund of my money.
Not a good support team.
A worst worst worst team.
Please take required action on it...
Complaint comments  Read comments Complaint category Other

Flipkart — wrong and bag delivered

 Rashmeet Kaur Toor on Mar 21, 2019
I ordered AND satchel (black) on 13 March order id: OD[protected]
and it was to be delivered on 15 March.

But, a wrong AND handbag was delivered on the said date. This handbag is not what i ordered.

It was supposed to be a gift to my friend on her birthday but now all in vain.

I am attaching the pic of the handbag that was delivered.

Please deliver the actual ordered item asap....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — incident: in1903191357577782505 [Resolved]

 ANDREW PREMKUMAR on Mar 21, 2019
No body at flipkart customer care gives me clear answer regarding whether second time my mobile exchange will be arranged or not. but instead all of them are giving the same scripted answer, i.e. we escalate the issue...

Yesterday I had submitted the images of the exchange mobile.. Moreover the wishmaster who previously rejected the exchange also came to my home and took the images of the mobile.. So I hoped that today (21st March 2019), another attempt will be made to exchange the mobile and deliver the POCO F1, but unfortunately it doesn't happened so.. So I requesting you to speed...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — regarding fraud for not delivering redmi note 7 pro [Resolved]

 Ankit12051992 on Mar 21, 2019
I have ordered redmi note 7 pro 4/64 varia t against exchange of my redmi note 4 and paid the rest amount online in flash sale on 13 march 2019. I tracked order and itsshown to delivered on 16 march. I called him on 16 many times, he cut call and say i m coming. I called almost everyday to customer care they say new date is 21. Before that you will get your order by 21. On 21 they mail me, and call me cancel your order and we cant deliver it. Its like fraud and creating mental harrasment.

My order id is od[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart cheating on exchange

 V.Anusha on Mar 21, 2019
I have ordered poco f1 mobile on 14th mar 2019 from flipkart with exchange of my redmi 4 which absolutely passes all the exchange terms and conditions of flipkart.
The phone is in excellent condition and doesn't have single scratch on it.
Delivery guy refused to accept the exchange phone saying that phone may get rejected by the seller. Then i have contacted the flipkart customer saying the same for which they have asked to send the exchange phone images which i have submitted. (In[protected] later they confirmed that the exchange will be picked up and the order will be delivered...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — got bad quality sofa set from flipkart.

 Koti9688 on Mar 21, 2019
I bought sofa set for 14928 from flipkart on emi. But got too bad quality product. It is not worth i asked for refund. Flipkart selling cheep products in online with high price. It is less hight and too small no one will buy that product for more that 6000 but flipkart selling 15000. I want my refund i dont want that worst product.

Kindly help on getting the refund....
Complaint comments  Read comments Complaint category Appliances

Flipkart — samsung

 [email protected] on Mar 21, 2019
Sir/madam
Sir mere mobile me ak link aai thi flipkartselar.in mai use open kyo to mobile phone open huye mere usme se sumsung note 8 select kiya usme payment ka opstion aaya maine payment debit kardiya payment hogya lekin jab mujhe sms nhi aaya to mene flipkart customer care se bat kiya to unhone btaya ki aap ka koi order nhi hua plz sir meri help kardo...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — flipkart account disabled

 Vinay009988 on Mar 21, 2019
I got to know what is the value of plus user. Account is getting disbaled without knowing the customer its a new thing that you guys have launched. I don't which algorithm or which ai machine you guys have deployed to check whether customer is genuine user or a reseller.

My account is got disabled stating that what i am purchasing from flipkart is for reselling not for personal use. Flipkart is a indian e-commerce not a western e-commerce company, customer is feel free to check the item price in another e-commerce company & if we are getting lesser price from the flipkart we can...
Complaint comments  Read comments [1]Complaint category Online Shopping

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