Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 62%
Submit a Complaint
16292
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2562
down
1106

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2074
down
1021
+91 12 4615 0000  [Corp Office]
up
567
down
402
+91 80 4908 3910  [Grievance Officer]
up
637
down
516

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
62%
Complaints
16292
Pending
361
Resolved
10008
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (4434)

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Flipkart Complaints & Reviews

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Flipkart — I cannot log into my flipkart account

 sachin fartia on May 22, 2018
I cannot log into my flipkart account . The compny say that i place a heigh amount of returns but i creat only one return request . i request to return my nike shoes which is larger in size and i can not place a return request they block my flipkart account and iam no longer able to log in . and they sad that reply to our email that we have send to your registered email but i not receive any email . That is all they have done and fraud with me...
Complaint comments  Read comments Complaint category Mobile Service Providers

Flipkart — air conditioner installation getting delayed

 Harsha Derry on May 22, 2018
Hi,

I have booked a Hitachi 1.5 Ton 4 Star BEE Rating 2018 Inverter AC - White (RSH/ESH/CSH-417HBEA, Copper Condenser) Air Conditioner (Order ID: OD[protected] on last Sunday that is 13th May 2018. They delivered it on 21st May 2018, and they mentioned you can expect an installation service by 28th May 2018. Why are you taking that much time delay to installation, and what should I do with that A/C. Should I keep it in home and shall I do pooja to air conditioner all these 6 days. And return valid policy valid till 31st May, so I will be having only 4 days’ time to check...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — as per the material shown but another material send

 jagat sarki on May 21, 2018
I order the mini fan as the picture were shown but while opening the package I found another which was not used to me .I replaced the fan order but again they send me same fan as earlier.these were totally harrestman to me and now what should I do it was first experience from flipkart which was very bad and further I don't want to purchase any product from flipkart.please I want to exchange the parts as fast ....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — boat earphones return

 Amanb.lGupta on May 21, 2018
I ordered boat earphones of the value Rs 1599, and I received the defective product 2 days later to my promised delivery date.I had, and that was not all I got the product which was defective and the voice was so distorted that it was unusable.I called, and than was told to call again and again and again ( as the status of the shipment was not updated) and at fourth call-for the refund they were like its policy we cannot refund for this.I don't want the product I want the ENTIRE amount back ....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — defective washing machine received and flipkart not ready to exchange

 Neha Katta on May 21, 2018
I have received defective and used washing machine from Flipkart. Now I got notification saying that my problem has been resolved by Haier technician. But actually no technician visited us.
Only person for installation visited us and we cancelled installation since I don't wanted this washing machine.
Request to Flipkart:
Please don't loot people. Keep some integrity. Please return my money back....
Complaint comments  Read comments Complaint category Washing Machines

Flipkart — refunding for cancelled order

 juvan jose on May 21, 2018
Hello,
Flipkart Its been 9 days there is no refunding for my money .I had ordered one jeans costing 944 and the money i had payed by debit banking, due to some personal reason i have cancelled the purchase. I didnot get the refund even after 8 days .
But in the flipcart site they are showing that refund is completed . But when i check my bank account, the money has not refunded yet.

kidly request for immiadiate action

Following are the details
OD[protected] item)
Order Date
Fri, May 11th '18 10:34 PM
Total Amount
Complaint comments  Read comments [1]Complaint category Online Shopping

Flipkart — acer predator helios 300 core i5 8th gen

 deepakj23 on May 21, 2018
I purchased one laptop Order ID
OD[protected]. since i received it is is giving following problem .
1) some time display disappears but cpu light is working
2) sometime when i type some character different menu appears.
i asked for return but flip cart taking too much time .kindly return this piece
i talked customer support emailed created complaint but nothing done by flipcart

i do not want to take this laptop kindly return .later on something happen who will care

reagrds...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Flipkart — combo of loreal paris repairing cream bath and purifying concentrate

 i4myname on May 21, 2018
I have ordered 3 quantity of the above said item pricing Rs. 523 each on 14 May 18 and 15 May 18 respectively with order ID's as follows :- OD[protected], OD[protected], OD[protected]. All the three items were not as described in the FLIPKART site. They had sent me smoothing cream bath instead of repairing cream bath in all the three packings and also they have filled all the purifying concentrate bottles (8ml) with normal water. When I asked the FLIPKART personnel for help they simply turned down with a silly reason "it's a non returnable item". Flipkart is cheating the customers...
Complaint comments  Read comments [6]Complaint category Online Shopping

Flipkart — mobile exchange program

 Rsgvan on May 21, 2018
I had placed order to upgrade my oppo F1s to F7 and paid in full during flipkart sale during May 2018 but once delivery person came he said the old phone is not acceptable he wasn't sure what to look for since apart from minor wear and tear which is there in any old mobile phone there was nothing unusual maybe he expected me to exchange with a brand new phone. I have original invoice brought from flipkart earlier and box with accessories approximately 1 year back, So I'm not at all satisfied with their exchange program it's totally fake and it's trap just to get your money. PLEASE AVOID...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Flipkart — black lines on new 55" vu tv screen

 Erolover on May 21, 2018
This is a complaint I made last week. Other than offering to revert on the subject I have not heard from you in a week . This is not professional...

I had purchased a vu 55 inch tv vide order no. Od[protected] on[protected], having invoice no.#faaa3q[protected] dated[protected], sold by consulting rooms pvt. Ltd., bangalore
Along with this i had also purchased an extended warranty 2 year by flipkart protect vide order no. Od[protected] dated[protected], having invoice no. #0xvw[protected] dated[protected], sold by jeeves consumer services pvt. Ltd., bangalore.

The...
Complaint comments  Read comments [8]Complaint category Electronics & Appliances

Flipkart — received different product from flipkart

 Gopesh1 on May 21, 2018
I have ordered a Bluetooth headset from your site, when i received it I was shocked to see the product which was totally different. i haven't received what i ordered.
Very disappointing.
If this is so, i will never order from flipkart.
i wanted it to gift someone and the thing what i have got from the flipkart. this is so upsetting.
we place a order bcoz we dont have time to go out and buy things thats we do online shopping.. dont about we.. This is what i do.
what i ordered i didnt got that which is very upsetting.
This is what i don't expect from you...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Flipkart — vu tv installation and demo

 Raasan on May 21, 2018
Ticket ID: 8E18-27013FLPKRT-5570594. Installation for TV. It would be completed by 22 may 2018. Have contact to your customer care many times. No one replied properly. Very worst customer care. They don't understand the problem and no proper solution. They have given one service engineer number. I called the person but he told that he is assigned to that work. Very frustrated with flipkart....
Complaint comments  Read comments [1]Complaint category TVs

Flipkart — change in mobile number

 Soni P on May 21, 2018
Please read carefully
Gist of incident as below -
- I have purchased new mob no. [protected] which was earlier handled by some guy.
- I have deactivated his Flipkart account by login it through this no. so that I can add the same in my account
- However whenever I try to add that number I get error 'no. is already in use' please sort this asap...
Complaint comments  Read comments Complaint category Other

Flipkart — not replacing mattress with correct size

 tonycbe003 on May 21, 2018
I bought a peps mattress two days ago. It is bit short to my cot and asked seller to replace it with the best fit to the cot. The seller also has the mattress which is a best fit to my cot. I am also ready to pay if any extra charges. I don't understand what is the problem he can face by doing so? The mattress is as like as how it was delivered.

Flipkart should deliver the product what customer wants and should not force the customers to use the product which does not meet his/her requirements...
Complaint comments  Read comments Complaint category Furniture

Flipkart — santa monica shoe in offer buy 1 get 2 free

 shubhampoke on May 21, 2018
I ordered santa Monica shoe whose price 981. In offer but offer is buy 1 get 2 free on Flipkart on date[protected].at 6.53pm. but I got only one shoe where the offer is buy 1 get 2free. I want my another 2 shoe which are included in offer. Otherwise divided total order price money and return it to me.
This offer starts from 6pm and end at 7pm this offer valid only for 1 hour. Make sure it and send me the other shoe...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — complaining about product received from flipkart

 Pri0405 on May 21, 2018
Ordered Matrix Shampoo, Masque, Serum from Fliplkart. Order ID:-
OD[protected]. But the received products are not original. Bottles contains some local shampoo, masque and serum. I get it crossed checked from the original store. Really shocked to see that flipkart is doing fraud with their customers.

I just need refund back of my payment....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Flipkart — billion inverter ac

 Narendra Rajani on May 21, 2018
Dear Team,

We had received billion AC on on 16 of May 2018
Installation was done on 17 by jeeves which is a flipkart tie up.
Everything was done perfectly next day when we started the AC and the room was not getting chilled we realized compressor starts and shuts in like 2 mins even before coming to the required temperature, we request flipkart to please return this ac and refund, we are also giving this in media publications & consumer court if flipkart doesn't take action at the earliest....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — product cancelled without giving me.. any instruction

 Malkeet saini on May 21, 2018
Dear sir,

My self malkeet saini, Email id: malkeetsaini38@gmail.com
Phone no: [protected]
I am placed 2 order on Flipkart . One of in exchange offer in big billion day deal... And other without exchange .. for same address.. but Flipkart cancelled one of the order which is in exchange offer.. and asks me that this is due to address mismatch. But one is delivered properly. But the both order is at same address. So why one address is mismatch.
This is the only that they cannot provide me the phone on larger discount. They why they show the big billion deals, if...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — shipment damaged, no proper response

 ajaykrsnaa on May 21, 2018
I ordered this laptop called Acer Predator Helios 300 which actually costs 84990/- but on an offer I got it for 60490/-. Now after almost a week of waiting the tracking details say that the order is undelivered because of damage. The amount is paid. I contacted Flipkart regarding this issue but they just say that they're "sorry" for this and I have to order a new one now for 85000/-. When I asked for contact with higher authorities they made me wait for almost 30 minutes and still provided no contact. What is the use of big offer days now? The seller is Retailnet and the courier service is Ekart...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — undelivered product [Resolved]

 Mahidur Rahaman on May 21, 2018
OD[protected] this product is not track properly. And I can't get my product last 3 days. It was crossed maximum delivery deadline time. If I don't get my product within 1 days. I have to cancel this ordered. I have also more odered from flipkar all orders will have cancelled. And never order from flipkart. very bad service....
Complaint comments  Read comments Complaint category Computers & Accessories

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