Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
18409
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3259
down
1309

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2696
down
1285
+91 12 4615 0000  [Corp Office]
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780
down
515
+91 80 4908 3910  [Grievance Officer]
up
837
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639

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
67%
Complaints
18409
Pending
722
Resolved
12106
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart Complaints & Reviews

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Flipkart — not getting replacement or refund either

 DISCOVER DESTINATION on Nov 19, 2018
I had purchased a phone from Flipkart through net banking.After using it for a day a faced lot of problems and felt to replace it as these problems are not generally associated with this product primarily.So I placed a return request, but the Flipkart team said that return & replacement would be done simultaneously only after a technician visit, so I co-operated with them.But no tech visit was done and accordingly my return request was cancelled.So, again I pleaded for a return request & again no response from tech visit team and eventually my return request got rejected.This above phenomenon has...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — hindware water purifier has not received pre filter housing set

 Peer qaswa on Nov 18, 2018
Dear sir order OD[protected] has been received but outer pre filter water housing kit not received, please clarify it andr and provide it.
Moreover arrange the installation of the product after 26 November 18, so we are very grateful to you.
Please provide Flipkart customer care executive number or edit my number [protected] instead of [protected]

Your regular customer
Peer Mohd Khan
Mob.[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — flipkart account blocked suddenly in between ongoing orders, hindering my access to my previous orders too

 vishesh_agarwal on Nov 18, 2018
Actually, My flipkart account was locked abruptly during diwali sale on oct 2-5 without any valid reason.
I contacted them for the same and they have declared that because of resale purpose the account is blocked.
Now, wait i have a question ??
How flipkart can be so sure that, the account is used for resale purpose?
My all family memebers are using the same account for buying products from flipkart and neither bulk products has been bought in scattered addresses.
I have mailed them the same and they are reluctant to look into the matter and they have even closed...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — realme 2 pro mobile

 Komaliya on Nov 18, 2018
Fli hv got d worst experience buying frm filkart as they dont deliver on tym first nd when delivery man came he said ur product is nt good for exchange then when i called them to give my product they even me mail that it will reach to me within 4 days nd suddenly they cancles my order is this the way to handle any customer ... they dnt have way to provide their product .. the worst online site nd it will be a great loss to you ......
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — headphone

 SADDAM SAME on Nov 18, 2018
I had asked for a headphone online which I did not like, then I gave him the request of Rital within 10 days of the next day, that is, the Riton policy, but my request was canceled without any notice. I asked RTI again and in that time the courier did not come to take the headphone from me and the time was over, now I refuse to give back to the request that your ritual timed out...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — nikon en-el19 camera lithium ion battery

 neeluu111 on Nov 18, 2018
I purchased battery through Flipkart

Order iD: OD[protected]
Invoice No: FAB3S[protected]
Invoice Date:[protected]

it is not working from 15 days. Even there is no indication of charging also. I tested by changing the charger and battery. Kindly resolve my issue replace the battery.

my no: [protected]
Email id: bkbabu112789@gmail.com...
Complaint comments  Read comments Complaint category Digital Cameras

Flipkart — flipkart sent 4 gb phone instead of 6 gb phone, and are now refusing to replace it with the right phone

 KingMontreal on Nov 18, 2018
Order: Nov 14th
Delivery: Nov 15th
asked for Replacement as they sent wrong cheaper model: Nov 15th
Replacement Rejected: Nov 18th - without contacting us, and completely illegally. They sent wrong product. They should replace

Order No: OD[protected]
Rejected Replacement -> Replacement ID:
[protected]

Bought a Xiaomi 6GB model phone for 17, 000 INR

Seller TrueCommerce via Flipkart

They sent 4GB phone instead of 6 GB phone

Asked for replacement

1) Didn't contact...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — hp deskjet printer

 yusufjamu on Nov 18, 2018
I placed an order of hp desk jet 3835 printer with flipkart on 05.11.2018.I paid the entire amount via digital payment hence it was a prepaid order.It was told that the product would be delivered on 12.11.2018.On 12.11.2018, I got a message stating that my order is delayed and now it would be delivered on 17.11.2018.The courier was delhivery .On 17th morning I got an SMS that my order no. AWB[protected] will be delivered today i.e.17th November, in that message, there was no mention of any contact no.of any delivery executive.I kept waiting for the whole day and no delivery was made.I also called...
Complaint comments  Read comments Complaint category Computer Hardware

Flipkart — received wrong and used mobile in place of ordered one.

 frustratedFromFlipKart on Nov 18, 2018
I had ordered LG G7 ThinQ 64 GB in Diwali sale on my office colleague's address, he has been a Flipkart user since so many years. When he opened the brown delivery cardbox box, he saw that there is no LG G7 ThinQ box but a Micromax Canvas Bleu box and inside it there is as old iPhone 6s with local charger.

My order number and incident number is OD[protected] [Incident: IN[protected]] . I sent atleast 10 email to them but they are no resolving the issue. The seller OmiTechRetail has sold this product, and I see a lot of complaints against this seller in social media.
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — replacement of faulty product

 suresh mohanty on Nov 18, 2018
I purchased a mobile phone honor 9N of order no
OD[protected] on flipkart which was faulty, came to know that after two days.
the same i initiated return of the product, one technician visited and reset the phone without assessing the exact problem and told me that he has installed some App so that i can know the problem and inform them, thetth same problem repeated, i complained for the replacement of the product which was rejected and told me that ur time period has expired .
they are not listening at all, because of ur customer bad service i am suffering a lot and...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — refund of my order

 Ashoksharma1998 on Nov 18, 2018
I had ordered a flying machine leather jacket which was delivered to me on 12 November but as the jacket was not same as show on website so i had raised an return request..but the wishmaster denied for the pick up saying the same reason that i had mentioned in the return request..so i had raised an compaint for my refund for which i was provided the deadline of 15 November..later on the date changed to 17 November and than change to 18 November even now also my pick up has not been done ... i want my refund...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — missing part, overpriced goods and rejecting returns

 VamsiKrishna32 on Nov 18, 2018
I have recently bought a set of earphones on Flipkart, a set of SoundMagic ES18S Wired Headset with Mic (Red & Black, In the Ear) for Rs.1164. It had good reviews, so I bought them through the PhonePe payments app. According to its description, I was supposed to get a set of earphones and some extra buds along with a nifty case for storing them. When received, the case was missing. Afterward, I got to know through friends that their actual price is Rs.625 only. I went back on Flipkart to check the price again to make sure, and sure enough, it was 625 and out of stock. I immediately applied for cancellation...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — defective piece of mobile-lenovo phab 2 plus

 susheel chopra on Nov 18, 2018
I ordered one Lenovo Phap2 Plus Mobile to Flipkart vide order No.OD[protected].

Flipkart delivered the mobile on[protected] Thru invoice No.FABW[protected].The date of Manufacturing is April 2017 as printed on the Mobile and battery is not working properly.I already File complaint to Flipkart Customer care regarding delivery of defective Mobile Battery vide ID[protected].

There is no proper final response from their side as i reminding them time and again regarding replacement of this Mobile.I again request you to take the matter with higher authorities...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart unblock my account

 Praveensundaram on Nov 18, 2018
I unable login flipkart past 20 days.i complient to customer care but they are not help they say after 48hrs your problem will be solved.when I received mail they say purchase the product to resell not for personal use this is wrong.i purchase product to be used by my relative.so, please consider my request and unlock my account.
Still I'm waiting for your positive answer....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — cheating of delivery

 Krrishnuh on Nov 17, 2018
I ordered 2 sunglasses of fastrack worth rs. 600 each i got a package and above it was written that the quantity was two... Bt in the package only one product was there... And i paid the cash for two also... And the quality of the one glass also poor... I got the refund for the one product which i got... Bt i didn't get any response for the other missing product......
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — payment issue pay later

 Srikant C on Nov 17, 2018
I had made a payment of 3, 818 on october 9th 2018 but the payment didn't go through. The amount was deducted from my account but was not refunded for 5 days.

I have been in touch with flipkart and they informed that the payment didn't reach them. I contacted my bank and they requested for a email from the merchant that the amount was not credited to them.

Its been months. Flipkart could say that amount didn't reach them in 2 mins but sending an email is not happening so that i can get my amount from the bank. Being a customer i'm treated like # in customer...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — incident: in1811121015039324842

 Vijay Carvalo on Nov 17, 2018
Team,

I logged a complaint on 11th nov 2018 for my faulty san disk 64 gb memory card replacement and i received mail from customer support my call logged with case id: in[protected] as it will resolve by 15th nov but no action and again escalate than received customer support i t will be resolved by 16th nov but today is 17th nov and no resolution yet pathetic service from flipkart.

Vijay carvalo...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — product not delivered to my address but I got delivered message

 shivarajkumar734 on Nov 17, 2018
Hi sir, am shivarjkumar i ordered one power bank in your site. I paid online payment, and i got a message product will delivery on 09/11/2018.
On that day i didn't get any call or message. After my delivery date i again call to customer care, he told you should wait for 17/11/2018, but now yesterday i called to customer care but he is telling your product is delivered on 9th of november....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — wrong product received and no resolution even after one and half month

 Bharat Chhakkar on Nov 17, 2018
Dear team, i ordered sony bluetooth speaker from flipkart but at place of this i got 3 wrist watch set of company rich club, i complained so many time but after taking my complained your team arranged return but for almost 4 times your ekart team refused they are saying we don't have any mail from flipkart regarding the wrist watch set pick up, plz tell me if i will receive wrist watch then how i will return sony speaker, i m so frustrated with the service of flipkart, my no is [protected], order id-od[protected], you are not even refunding my money, plz look into this matter or i have to...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — regarding sharing the personal data without consent of customer....

 sarvadarshan chaturvedi on Nov 17, 2018
Flipkartonline. Pvt ltd a/c [protected] (Sbi bank) ifsc code (Sbin0008201) ptmy for neftfor rtgs and tollfree[protected] registration charge deposit rs (2500), is this flipkart's official account?
Abhishek pandey-[protected],
[protected] what's app number,
According to this guy i m a winner of a car or rs. 540000. He has every info of ur customer....
Complaint comments  Read comments Complaint category Online Shopping

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