Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 64%
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17124
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2764
down
1177

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2263
down
1106
+91 12 4615 0000  [Corp Office]
up
629
down
433
+91 80 4908 3910  [Grievance Officer]
up
696
down
559

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
64%
Complaints
17124
Pending
322
Resolved
10867
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (4703)

Flipkart Complaints & Reviews

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Flipkart — flipkart denied exchange with invalid reason

 Bhaskar Chhibber on Jul 21, 2018
I had ordered a mobile phone in exchange of another via flipkart order OD[protected]. When the delivery boy came for pickup and delivery, he verified the following
- TOUCH was working
- IMEI was verified
- NO major cracks on body, bezzel, screen
- Show TRUE color on display
- HOLDS battery & worked without charger
- Delivery boy inspected for good 2-3 minutes and found it working

The model for return was a discontinued model, however flipkart had assured exchange of any smartphone. The company launched these offer for promotion, and...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — issue regarding laptop replacement

 Adity27 on Jul 21, 2018
Hi,
I have placed an ordered which was damaged by flipkart delivery person and not delivered to me.
Only status was updated that your product is damaged and please cancel it and place it again.
But now the price of order is increased by 27000 Rs.

I want flipkart to take the responsibility of the order and replace it. I wont pay extra Rs 27000 cost for which I have already played 74000 RS.

Please see attached photos for your reference.

Your quick response will be helpful.
Please support for same.

Regards
Aditya...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — very very unsatisfied for the service refund my money...

 Sakti prasad on Jul 21, 2018
Sir.
It's very sorry to I inform you that my last two orders are canceled. Even both the time the same amount deducted from my credit card.
You custom care executives explain that 2nd time it's must not be called your order... But it's happened... We are belongings very middle class... And after paying the amount why my order was canceled please let me informed. It's happening both the time. And 2nd transaction refund will gate 25 July's. As per message received from you side.
Why should we await for our own money and who is responsible for the credit card transaction different...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — deduct my amount

 Ankit Singh Rathod on Jul 21, 2018
Hlo, team flip kart.
sir,
actually mne honor 7a phone book kiya tha 3 july ko .and mne credit card se payment kiya h, mera amount deduct ho gya h, but phone book nhi hua h, so, plz refund my money on urgent bases.
finally mne bank se v baat kiya h but wo bol rhe h amount flip cart k paas h.and flip cart wale se baat kene k baad bol rhe h amount bank k paas h, and team flip cart shi se reply v nhi kr rhe h, and response v kuch accha nhi diya h.
agar amount flip cart k pass nhi h to mujhe cancle ka ek mail chahiye, other wise mujhe fir krni pad sakti h flip cart p.and...
Complaint comments  Read comments Complaint category Credit Cards

Flipkart — refund and installation charge not received

 Shashank1458 on Jul 21, 2018
I have purchased three lumx 1.5 ton ac all three were received defective from company side replacement was order for same after 25 days I received replacement product in which all procedures like tech visit and all was completed after same I called the person to install ac in which charges was taken again for installment as it was flipkart mistake no wave off was given after this two ac were again sent defective to me after creating refund request my account was blocked by flipkart and i received the mail that all return would be cancelled no one is replying on mail and in meanwhile courier partner...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — different model delivered

 Ramesh Kj on Jul 21, 2018
Order ID OD[protected]
Placed with flipkart for Kechaoda K116 model mobile but the model delivered is of different model, trying for replacement but after few mins of placing online & offline replacement request it shows as cancelled. Also IMEI mentioned in the invoice is different from the rec'd mobile. Kindly arrange replacement with my ordered item or refund paid amount.

Thanks

Ramesh
ramesh_kj@yahoo.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — my login id

 Mohd.Mohsin on Jul 20, 2018
Dear Flipkart Team,
I am Mohammed Mohsin and i was using flipkart before sonce long time but from last 2 years i was not using it. now I am trying to login with my email id and phone number and submitting forgot password then a code is coming on my mobile and when i am entering this code this says "already a member set a new password" but its not happening".
Please solve this issue as soon as possible....
Complaint comments  Read comments Complaint category Internet Services

Flipkart — regarding unauthorized transaction from my bank account

 yashmungilwar on Jul 20, 2018
Yesterday 4 unknown money transaction was done from my ATM card and that transaction was done by FLIPKART its shown on my mini statement.I got 4 message which contain OTP and even though I didnt shared that message with anyone and after that within a second money was deducted from my bank account. Please look in this matter and take place some action.
THANK YOU !...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — uncompleted delevery

 Ganesh Passwan on Jul 20, 2018
Dear all flipkart team
a very good eveing

my oreder id: od[protected]
mob: [protected]
regg: to replacement order delevery
dear team
today I have recieved my replacement delevery but the same problem is the delevery product is battery less,
so I want to send a unit battery only quick
or money
please details together from delevery boy...
Complaint comments  Read comments Complaint category Mobile Service Providers

Flipkart — product not delivered on time after uncounted followups

 Deepesh Puri on Jul 20, 2018
I have been following up on the product delivery i ordered for my mothers birthday. To my surprise the flipkart sent the order on time but the delivery did not happen as the delivery boy denied to pick up the phone in exchange offer and demanded a new phone.. also he behaved in a very rude way. I have been enquiring about the status for past 3 days and the customer care is just buyinh more and more time without having any clear status update of the deivery. Flipkart sucks . Order no is OD[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — cancelled my order when it is still available

 archipeach on Jul 20, 2018
These people are real cheaters. I faced this twice now. They have delivery charge even when you order large amount of bulk order, okay thats understood.

Top most Ridiculous thing is ...they cancelled one item from my bulk order and asked me to order that again which means I need to pay delivery charge again just for one item. They said because of some technical issues one of my order item is cancelled. So I ordered above 2000 and paid delivery charge and then due to their mistake or issues I need to pay delivery charge again when I reorder the same thing. Is this explainable to anyone??...
Complaint comments  Read comments Complaint category Products & Services

Flipkart — lenovo vibe k5 note mobile on 23. 07. 2017 from flipkart. (struggling to get permanent solution for turning on )

 saumitra kumar mishra on Jul 20, 2018
I purchased a Lenovo vibe K5 note mobile on 23. 07. 2017 from flipkart.
Against prepaid invoice no. OD[protected] for rs. 10499 / -
I have faced a problem that mobile is not turning on and raised a complaint on 4th june-2018, 6th july and 12 July-2018 and lenovo customer service center (K.R.K service Lenovo India Pvt.Ltd, Ferns Icon, Level -2, Doddenakund Village,
Marathhalli Outer Ring Road, Marathhalli Post, Kr Puram Hobli, Bangalore-560037 ). They have fixed the problem but I have found same issue after 3days then I have tried to connect them then they said you need...
Complaint comments  Read comments Complaint category Mobile Service Providers

Flipkart — automatic cancellation of order

 immanuel3906 on Jul 20, 2018
I placed an order with flip-kart for 23 items. I got the confirmation mail saying the order has been successfully placed and the order number is OD[protected]. However, within a few minutes I start getting messages and mails saying the order is cancelled. I never did the cancellation. Pure waste of my time, money, efforts and highest levels of unprofessional attitude/ worksmanship by Flipkart....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — multiple times automatic cancellation of order

 Sumeetdhar on Jul 20, 2018
Since yesterday morning till today afternoon i have tried to book honor 9i mobile 5 times with SBI 10% instant cashback offer. All the 5 times order got cancelled automatically. After placing each order i talked to customer care. For first 2 orders they told me that the seller has received some bulk order so my order was cancelled. After that they told me to try booking again as there is some issue from the seller side and that i may be able to complete the booking. But even after the 5th try tge same story kept on repeating. Customer care executives are not able to give any reason for the incident....
Complaint comments  Read comments [1]Complaint category Online Shopping

Flipkart — defective product delivered and not refunding

 zaidfurqan on Jul 19, 2018
I ordered ASUS Zenfone Max Pro M1 on 12th July, 2018. Order ID is OD[protected].
The phone that I received was defective. It was giving electric shocks while charging and it could have blasted in my hand. Technician from Flipkart came and verified same problem and reported back to Flipkart.
Problem was serious so I insisted them to take back their product and refund me money. But Flipkart is saying that they would replace the product.
I demand refund instead of replacement as I cannot risk using this product again as it could have blasted in my hand....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — payment due

 Harshit9887g on Jul 19, 2018
Hey flipkart!!
You are calling me for payment regarding my flipkart pay later option for the product which i had received a empty box. But my account has been freezed by your team
I don't have connection of email that i have provided you (Mail is not working). Your system is sending a legel action msg against me.
What should i do i am totally helpless.....
Complaint comments  Read comments [1]Complaint category Online Shopping

Flipkart — order placement problem

 madhuri_47 on Jul 19, 2018
I want to order two tops on flipkart today. I have added to cart and i started to do the payment and i made payment and the amount is debited from my ICICI bank account also. But my order is not placed.Then I made a complaint on flipkart feedback problems.They told that i will receive a call in sometime and i even mailed them.But I haven't got any call or any other information regarding the issue. I was not satisfied with flipkart. They should atleast respond to the complaint....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — wrong number used.

 khatija maniar on Jul 19, 2018
Team flipkart,

This is in relation to my Facebook complain on 2nd July and 19th July. Some person named Rahil kazi is using my mom's number [protected] for booking orders with u. I informed after 2nd order nly about this fraudulent act. But today again 1more order is booked. Nd despite repeated complain on Facebook ur team do not reply or resolve the issue. I need Flipkart to contact on given number and B4 dat the order shd b blocked or cancelled.

Immediate action required. If not solved till tomorrow I have to register a police complain regarding misuse of my number....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — forging of account

 Nikhil Chaudhary 55 on Jul 19, 2018
Ordered a Redmi note 5 pro, with exchange discount, got cancelled due to some problem with the old phone,
Now the problem is I ordered only 1 phone but when I tried to order the second as per the policy of Flipkart of only 2 phones per customer, it refused by saying I have availed my limit.
Secondly my order got cancelled but during your sale of 10% discount on SBI card didn't function and had to face a extra charge of 1300 on my card.
And refund also not received for the phone.
Please help...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — color laser printer brother- order 112779409091413000

 vimalpfizer on Jul 19, 2018
TEAM FLIPKART INDIA
Someone from your side called me couple of moments back and again I am asked 24 more hours for resolution, this clearly states that

a. flipkart is just delaying helping the poor customer to give benefit to its seller, from where flipkart must be getting commission for cheating customers.
b. Its funny that from last 3 days flipkart and its call center team is making me fool by telling that resolution will come in next 24 hours, which 24 hou is never coming in.
c. every day like one takes medicines, I need to call flipkart and chase and request...
Complaint comments  Read comments Complaint category Printers

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