Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 73%
Submit a Complaint
22846
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

TwitterFacebookLinkedInYoutube
Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4052
down
1550

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
3409
down
1563
+91 12 4615 0000  [Corp Office]
up
1004
down
657
+91 80 4908 3910  [Grievance Officer]
up
1072
down
779

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
73%
Complaints
22846
Pending
453
Resolved
16563
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (7073)

Flipkart Complaints & Reviews

Sort by:

Flipkart — update the number

 jerose shaju on Sep 17, 2019
I have created flipkart account two years back with a mobile number 920******* Few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account....
Complaint comments  Read comments Complaint category Other

Flipkart — product not delivered but message received as delivered early

 Ehskarthick Gm on Sep 17, 2019
Hi
I have ordered Redmi note 7s on 09-sep-2019. The expected mobile delivery date 11-sep-2019. But I have received delivered message on 10-sep-2019 10.46 pm. Still I am not received my product. I have not received any calls from delivery service. I have raised issue on 11-sep-2019. Still they are not solving the issue. Also contacted customer service. They are not responding properly....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart mobile buyback/ exchange fraud

 Rkhs1981 on Sep 17, 2019
I have been a loyal customer of Flipkart since 2013, having purchased products worth several lakhs. Flipkart has been my primary mode of online purchase till date. But recently, fallen prey to buyback scheme where Flipkart assured Rs 15, 300 buyback, i[censored]pgraded to a more expensive Oppo mobile on Flipkart by October 16, 2019. Hence, I purchased an Oppo K1 delivered on February 14, 2019. I used it carefully until 10th September 2019 when I placed an order for Oppo Reno 10x Zoom (Rs 39, 990) in exchange for my Oppo K1, with effective price of 22, 790 after buyback exchange. As scheduled the wishmaster...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — iphone xs

 manishmohan123 on Sep 17, 2019
Flipkart has delivered a refurbished model in place of a brand new one and they are not responding to return request for the same. Highly unethical behaviour from such an established company.
The grievance officers number which they have provided is out of service. Their senior management is indifferent.

the model number which was ordered by me and delivered to me is still showing available on flipkart.
Obviously you cannot have 2 iphone of same model number.
flipkart is committing fraud as it is still in connivance with the seller who sent me the phone.
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — money deducted from credit card

 amanunderdog on Sep 17, 2019
I have two transactions on my credit card with the following reference number

- M-FLIPKART PAYMENTS, P:03, 0000472 (Ref# 09999999980816006420491)

M-FLIPKART PAYMENTS, P:02, 0000480 (Ref# 09999999980816006420517)

I have not authorized these transactions and there i no order in my account on those dates. Kindly look in to it and tell me why the money is deducted....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — affiliate payment withholding

 Cyborg_07 on Sep 17, 2019
I had changed my payment option from gift card to Neft, hence after that the documents were pending for verification.
But now it's almost a year but account says
"The documents submitted are under process. It will take 10-12 days for verification to be completed"
Almost Rs.10, 000 pending in payment
No reply to emails

Affid - maddyhack

Email - [protected]@gmail.com...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — my flipkart account blocking which having 1096 rs

 Rishabh kumar Mittal on Sep 17, 2019
My Flipkart registered account number is [protected] and Flipkart registered mail id is [protected]@gmail.com. Flipkart has blocked my account, in which a gift card of Rs 1096 was added.
I am a reputed IT engineer and can take action against Flipkart because of its nonsense policy, but I have complained to Flipkart many times about this, but they are not helping me, they are saying that I'm a reseller and resell mobile if they think I was doing something wrong
So an information mail should be sent by him but I did not get a notification email or message from Flipkart. And suddenly...
Complaint comments  Read comments Complaint category Other

Flipkart — issue with faulty phone and not getting refund or replacement for same

 Raksha Agrawal on Sep 17, 2019
I bought Samsung A50 model via Flipkart which was delivered on 31st Aug. After using it for one day only, I had observed heating issue, slow charging, slow processing etc.
I raised the replacement request on 2nd Sept and technician visit was planned by Flipkart to check my mobile. Technician visited me on 2nd Sept itself and tool 45 minutes to check my mobile including updating the device software. After thorough checking, technician informed me that Phone is indeed having heating issue and all other issues are byproduct of heating problem. So my phone should be replaced. On being asked...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart fake delivery dates

 nick84 on Sep 17, 2019
Flipkart is cheating customers with fake delivery dates and trying to increase sales!! 4 out of 5 orders from Flipkart were failed to delivery on the promised delivery date!! Worst of all when i have reached out to customer service, they read out a line" Due to unavoidable circumstances logistics team couldn't deliver, we have escalated this issue" Well how many times this happens?? Why it keeps happening why no action taken against logistics team??
Flipkart is doing this on purpose and i would like to complaint against fraud from Flipkart and claim compensation for causing me inconvenience...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — stealing people money

 Souvick Karmakar on Sep 17, 2019
I had 3 flipkart accounts, which were opened with my family members number, out of those 3 are blocked, stating reason i resale, one number [protected] got blocked, when i added 2 gift cards of 500 each, which i got from sbi and axis card rewards, they didn't allowed me to use the money, whenever i used it, the payment failed, so i called customer care, .they didnt solve the problem, instead blocked the account, and now i have no access to the gift card i added. I need the gift cards money back. And another account [protected] also been blocked by flipkart, where they called me for refund of money...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — regarding delivery person

 Sarbajit Saha on Sep 17, 2019
I had placed 2 orders on Flipkart:
Order ID - OD[protected]
Order ID - OD[protected].

Inspite of proper Address details given for delivery with door no. House no., The delivery person was asking me to come at some different address.

What is the point of door delivery promises from Flipkart if your delivery executives won't read the addresses given by customers and harrass them unnecessarily ?...
Complaint comments  Read comments [5]Complaint category Other

Flipkart — not receiving refund.

 AmazingAadhi on Sep 17, 2019
I had made a purchase in Flipkart on 8-September and had paid ₹59990 through my Debit card.
Its been 7 days and till date, I've never got my refund. I had contacted them multiple times but they don't seem to help. They are saying that they had refunded the amount on Monday itself. I also consulted my Bank and they said that they hadn't got any amount on my referral ID. I don't know what to do. I hope that my issue will be resolved...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — fake links shared on the name of flipkart for buying things

 Vivek Bansode on Sep 17, 2019
Fake link- http://flikart.top/in/ is shared on whats app which when opened gives flipkart page and some electronic gadgets with 1/10th price.

There are heavy chances people can pay the amount from bank and then they won't get the product.

This should be stopped by flipkarts IT team or would damage the brand value.

You can pay it but is not authentic...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — tcl iffalcon 65 inch replacement request rejected by seller

 Ravindra Jadhavar on Sep 17, 2019
I ordered TCL 65 inch tv.
But when it diliverd 21 August it's dameged product. I raised refund and replacement request they called my request without any reason.

I raised many complaint s regard the sane to Flipkart costomer care but till now not replaced product.

I am very frusted on this service.
Want to complaint againts service provider.

Please help me on this issue....
Complaint comments  Read comments Complaint category TVs

Flipkart — received used product with different color product is also damaged

 sagarjagnade on Sep 17, 2019
I order boat headphones from flipkart order ID OD[protected]. I received product that looks like used for almost a year. Also product color is different than I ordered. But customer care cancelled my return request saying you have to select multiple options in return request. I had selected option of "received different product". Flipkart has no option of "Received used product". Now my return request got cancelled by them, and I not able to raise a return request....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — perfect home sinera tv entertainment unit

 Kishan Sadanand on Sep 17, 2019
I ordered tv unit from flipkart and was delivered on aug 7 with a commitment of installation within 4 days of delivery. Payment was done through flipkart pay later which will be due next month of purchase. The installation has not happened till date and i have raised this issue several time to flip team. They have scheduled 3 dates and i kept my family members at home itself thinking they will come for installation but never turned back. Finally they made fake installation update aug 22 and closed their task. I have informed the same with time stamp image as a proof o[censored]nopened box and informed...
Complaint comments  Read comments Complaint category Furniture

Flipkart — non delivery of my product by specified time

 Kalyani Y on Sep 17, 2019
I had placed an order for Introductory Microeconomics for class XI by CB sachadeva 2018 edition on the 9th of September. As per the website the delivery date was 14 th september -Saturday. This book was needed for my sons midterm economics exam on the 18th of September. He would have had 4 days of preparation. I was also charged a delivery fee for the same. However there was no delivery on the 14th. I called customer care to ask them why it hasn’t been delivered, I was told there is some problem with the courier partner and I would receive it on the 19th. I repeatedly told them it would not solve...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — gift card of rs 3000 is blocked with account

 Naved Choudhary on Sep 17, 2019
I have gift card of rs 3000 in my flipkart gift card wallet and flipkart has blocked my account and now i am not being able to use it they said that i am using account for reselling purpose but from last six months i have not ordered any products from flipkart still they are not listening and without any reason they have blocked my account i feel like cheated by flipkart which is one of India's largest online shopping website so i kindly request you to unblock my account....
Complaint comments  Read comments [4]Complaint category Online Shopping

Flipkart — my phone is overheating

 shubham anand gupta on Sep 17, 2019
I have proof of my very issue...you can see that my phone's temperature has rised to 56 degree and it is very dangerous as at this temperature my phone's battery can blast...after my first technician visit, my return was declined stating that i don't have any issue(he ran camera for 20 mins and the temperature was 48) and i showed him this screenshots, he said we don't consider photos or screenshots..he also said to contact flipkart and share this screenshots with them, they will surely help u in this..but again and again my return request is being rejected.....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — refund not given after 22 days

 Anvarsaadat on Sep 16, 2019
Shameless act of irresponsibility from Flipkart, they say they initiated refund, but gave me only 5 rupees instead of 1354

I've been waiting too long for the refund to finally order from another website because Flipkart automatically cancelled my order and snatched my money

Not responding to my complaints
https://www.consumercomplaints.in/flipkart-refund-not-credited-after-10-days-c24... />
Flipkart
Order id: od[protected]
[incident: in[protected]]...
Complaint comments  Read comments Complaint category Online Shopping

Recently Discussed

8 hours 3 minutes ago
Flipkart
received used acer aspire a315 - 53g - 5968
10 hours 50 minutes ago
Flipkart
regarding delivery person
10 hours 52 minutes ago
Flipkart
gift card of rs 3000 is blocked with account
10 hours 53 minutes ago
Flipkart
faulty fitness wrist watch
12 hours 27 minutes ago
Flipkart
mobile

Featured Complaints