Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 46%
Submit a Complaint
10473
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1070
down
607

Phone:
Phone:
+91 80 4274 9527
[Grievance Officer]
up
876
down
504
+91 12 4615 0000
[Corp Office]
up
218
down
220
+91 80 4908 3910
[Grievance Officer]
up
260
down
280

Fax:
Fax:
+91 98 0793 1547

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
46%
Complaints
10473
Pending
5008
Resolved
4692
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart Complaints & Reviews

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Flipkart — Phone back cover

 Nikita Saha on Jun 23, 2017
I had ordered a insane back cover for LeEco Le 3 Pro Multicolor ISLE3PUPP0177 order item ID 1944644129437500, and as stated on the website, I had expected the cover to fit my phone. Much to my disappointment, the phone cover did not fit my phone at all even though it matched all the specifications as stated for the product, and I'd received the item I had asked for. Very disappointing product and inadequacy exhibited by flipkart, and I request you to change the dimensions of the said product to fit the phones they are ordered for....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — No refund of money on cancellation of order for last four months

 Sriharsha Peddireddy on Jun 23, 2017
I have cancelled a booked order for mobile handset priced Rs36900/-. Flipkart costumer care personnel told that my money was refunded and gave me the transaction code also. On enquiry with my bank they told me my amount not credited by flipping as it was a failed transfer transaction. I have sent an e-mail along with a bank statement and a letter from the bank regarding no such transfer being done to my account. Despite my repeated submissions to flipkart there is no response from them....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — LED TV BROKEN Product

 mayank2121 on Jun 23, 2017
I have ordered a Samsung LED TV 32 inch on 17 June 2017 and the order was prepaid and I have already paid the full amount of the product but to my surprise today after several calls to Flipkart no engg came to install instead I have to make a complaint to Samsung wherein Samsung has sent their service engg the led to was broken as he opened the box. Now Flipkart is not providing me proper reasolution or solution. Even now I want my money back. As Flipkart is not interested in giving my money back or product. Please help me as I have spent approx 19000. Rupees for a broken box that is not a TV....
Complaint comments  Read comments Complaint category TVs

Flipkart — Address

 BINU VN on Jun 23, 2017
I have purchased Redme Note 4 (4GB 64 GB) from flipkart on 7th June 2017 and delivery scheduled on 17 th June 2017, but on 16 th June 2017 the courier partner (Ekart Logistics, Aluva ) returned the item to flipkart mentioned " unable to deliver the item - address not found " But previously I have purchased 5 Nos Lenovo phones from flipkart and these items are delivered to me within the right time, with the same address...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Mobile phone asus zenphone 5

 suredugg on Jun 23, 2017
I placed a order ASUS ZENPHONE ON 14-05-2017 and received a order on 17-05-2017
After that i registered a complaint for SIM CARD NOT detect in sim slot 2
FLIP cart executive come for check the mobile he sent the detail to flipcart portal for sim cart not detect and as well as different IMEI product received
Finally i received new product but same error will occur different IMEI
In between from 14-05-2017 till today i was not received any satisfactory answer from flipcart and they will harassment through pickup ekat executive person will come daily in my office but...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Replacement of damaged phone samsung galaxy on 5

 vandanahemant on Jun 23, 2017
OD10916971982633200 Incident no : - IN1706171141205195688

I have ordered this phone last month. Phone's Lock Button not working so raised the return request on 30th of May. Today is 23rd June and till now not received any positive response from Flipkart. Phone is lying with me noone came to pickup and deliver replacement phone till date . We have called at customer care no many times. They give us first date on 3rd June then 10th June then 13th June and today is 23rd June even no one is going to deliver the same. I just want my money back from flipkart no replacement of phone required...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Defective Mobile Phone Deleivered

 CA Utkarsh Goyal on Jun 23, 2017
A Redmi Note 4(Black 32GB) was ordered.
The mobile which was delievered was defective and was returned back.
The new mobile phone was received but unfortunately the new phone had the same problem. The voice does not go to the receiver.
The phone is also checked from the service centre.
The problem still exist.
Kindly refund me the amount and collect your phone back.
order details are as mentioned below:
OD109125692604033000...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Flipkart - pathetic service.

 Venkata Challa on Jun 23, 2017
Dear Sir,

Flipkart service really pathetic . I had received very poor quality product ( Iron box, Order# 109405094739503000) and immediately places the return request, however it doesn't have option for refund . I wanted the refund or buy different product . Tried to contact Flipkart customer care about 30 times and sent two emails via their web site . So far no response .
Customers will loose the money due to their poor quality products and pathetic customer care service ....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — Car seat cover

 neelind on Jun 23, 2017
My order number is OD109419875613500000 and i got different product as i order. when i received within 10mnts i have call to customer care and told regarding this, they told us within 24hrs your order will be return and you got refund and now flipkart not return/refund this order. idn't get any update regarding return, I have tried to contact so many time they always give date on date....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Flipkart — Shoes/due to delay in delivery

 cpsinghdos on Jun 22, 2017
Hi flipkart team,

This is absolutely shocking and unprofessional to see your behaviour, how rude you are behaving to your customer.

I had placed an order on 13th june`17 for shoes but due to delay in delivery i cancelled my order. When i raised complaint then i got a call from banglore and the executive told me that your product will be returned by 19 to 20th, june 2017, but nobody, came to pick my product still i`m waiting.

Please check the screenshot, which i have attached. I request you to please call me on the number, which i have given in this...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — Replacement of damaged TV

 Rajan Pachchigar on Jun 22, 2017
Order number od109431783221450000.

This is order number for replacement request which has been pending for last week and i am getting no update / commitment when will i get replacement.

I am running between pillar to post between flipkart and panasonic. Panasonic has done technical inspection and found the product was completely damaged.

Request you to help me in sorting out the issue.

Regards,...
Complaint comments  Read comments Complaint category TVs

Flipkart — Nike wmns nike free rn running shoes-order (Od109488909854167000)

 praveendinesh on Jun 22, 2017
Dear sir, i have purchased the subject product (Nike-sport shoes) from flipkart online shopping site on 21-jun-17 1:59 pm with rs. 1165/- (Offer price with 87%off) color : blglow/black size:7 seller : retailnet. I have got message of order delivering (Will be deliver time by 22-jun-17 time 10:09 am). After this i have received another message of seller have cancelled my order due to price incorrectly.
Before the order i have seen a offer on this product of 87% on mrp 8995/- rs. After ordered i have documented this page with screen shot.

Now i have a concern that why flipkart...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — Wallet money blocked

 Ashishtrivedi27 on Jun 22, 2017
Dear sir, i am ashish trivedi. I purchased 3 redmi 4 phones in last 6 months for my friend and family members because they are not aware much more about sale on flipkart and how placing an order with online merchant. But flipkart blocked my account and capture my money of 1450 which is in flipkart wallet. I sent so many emails to them but they are ignoring me.
They are always saying your money will safe with us. How can is it safe.
If they are unable to unblock account then please transfer my money to my linked email id.
Please sir take action about this....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — Regarding the item return

 narendra.scec on Jun 22, 2017
I was booked one mobile i. E., lenovo vibe k5 32 gb rom mobile in flipcart i booked on 06/06/2017. I got delivery on 09/06/2017. What is the problem is that mobile is working only one week, after that it will switched off and it should not on. I will return that item on 19/06.2017. They are taken the request and proceeded and they said that the item will be picked up in 03.07.2017. But they cancelled the return request they should not respond. No intimation is there to my registered mobile....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Defective product received and lack of knowledge

 Neeraj agg. on Jun 22, 2017
Flipkart team ne mujhe defective product deliver kiya. Product milne ke bad meine flipkart ko replace ki request di us time unhone mujhe 22 june 2017 ka time diya. 22 june 2017 ko meine flipkart ko call ki ye pta karne ke liye ki product kb tak replace ho jayega. Call karne ke bad mujhe pta chala ki aaj waha pr kuch issue h iski information mujhe call karne ke bad di gyi na ki flipkart ne mujhe phele di. Call pr bhi mujhe ye confirm nhi ho pa rha h ki product kb tak mujhe receive hoga or kb tak nhi. Unhone mujhe ab 24 june 2017 ka time diya ki aapka tab tak solution ho jayega but kis chiz ka solution...
Complaint comments  Read comments Complaint category Computers & Accessories

Flipkart — Product ab rocket twister ab rocket platinum

 Mishra777 on Jun 22, 2017
Sir.
I am placing a order of ab rocket twister platinum colour blue but i have recd ab rocket twister colour red which cost is lower than my order. I replace my order but again i have recd the same thing. My fmpp0095813977. One thing is very clear that ur satisfaction graph is very poor. We are first time user and ur given response is very unsatisfactory....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — Account opening isshu

 shubhaam kalra on Jun 22, 2017
Sir i have an account on flipkart that email id :- monkeysingh898@gmail.com
Mobile no. :- 7015014801
Problem :- sir my account is not open on flipkart i faced this problem last 45 days so many time i call on flipkart but all are not solved my problem they all are say wait wait 2 days we call u mail u but they don't call me and mail
And 1789 rs in my account...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — Lg43lh576t tv serial no. Mismatching issue

 Jitendra2892 on Jun 22, 2017
I had ordered lg tv from flipkart on 11.06.2017 and got it delivered on 12.06.2017. On 14.06.2017 it was installed. During installation i checked that serial no. Mentioned on the invoice sent by flipkart was not matching with the serial no. As mentioned on tv and it's packing.
This is surely going to impact if i take it for some warranty issue as without proof of proper serial no. No body will provide warranty.

I contacted flipkart customer care team and they advised to me resent the tv and take the refund. But i asked for replacement as i have to suffer from mental trauma...
Complaint comments  Read comments Complaint category TVs

Flipkart — Lenovo phone

 jinnn on Jun 22, 2017
Dear sir
My order number. 1921514652415501
Tuch issue & spekar issue plz urgent replce. My phone very very urgent. Request for u. Plz replce.  my phone. First time oder place but big issue creat i am not satisfied e kart service. Plz imidetly chance my phone. Very problem create me.   my contact number. 9871877375.  
Phone model 
Lenovo k 6 note. Plz change my phone
Issue creat. Touch &
Speaker....
Complaint comments  Read comments Complaint category Mobile Service Providers

Flipkart — 2 of 4, 544 print all in new window problem with item received/return:product/part is missing [incident: in1706211355347797048]

 Sharwan Jha on Jun 22, 2017
Sir,
I have make order of coolpad a8 on 03 june 17 but i have received empty box on 06 june 17, i immediately lodge a complain with your executive and he has assured me that the problem has been resolved before 19 june, i repeteadly call your executive for early action on it as i have pay the payment in advance, the assure about the early action but no action has been taken on or before 19 june. Then i have received a massage on 19 june that we will resolve your problem on 20th june, then again i have make call to your exicutive on 20 th june and he assure that today itself we will resolve...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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