Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 72%
Submit a Complaint
19957
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3569
down
1388

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2937
down
1375
+91 12 4615 0000  [Corp Office]
up
863
down
558
+91 80 4908 3910  [Grievance Officer]
up
922
down
675

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
72%
Complaints
19957
Pending
152
Resolved
14371
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

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Flipkart Complaints & Reviews

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Flipkart — ptron hbe6 wired headset with mic

 Yogitaa on Mar 22, 2019
PTron HBE6 Wired headset with mic is not working properly, one of ear as been not audible and it's only been a month. It is making weird noises like 'zuu zuhh zuuhhhhh'. It is distracting me.The warranty period was for 3 month. It was a flipkart assured product and I want it replaced or I want my money back.

PS: who gives a word limit of 350 in a complain!! Its not working! That's it!!...
Complaint comments  Read comments Complaint category Computers & Accessories

Flipkart — regarding fraud for not delivering redmi note 7 pro [Resolved]

 Ankit12051992 on Mar 21, 2019
I have ordered redmi note 7 pro 4/64 varia t against exchange of my redmi note 4 and paid the rest amount online in flash sale on 13 march 2019. I tracked order and itsshown to delivered on 16 march. I called him on 16 many times, he cut call and say i m coming. I called almost everyday to customer care they say new date is 21. Before that you will get your order by 21. On 21 they mail me, and call me cancel your order and we cant deliver it. Its like fraud and creating mental harrasment.

My order id is od[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart cheating on exchange

 V.Anusha on Mar 21, 2019
I have ordered poco f1 mobile on 14th mar 2019 from flipkart with exchange of my redmi 4 which absolutely passes all the exchange terms and conditions of flipkart.
The phone is in excellent condition and doesn't have single scratch on it.
Delivery guy refused to accept the exchange phone saying that phone may get rejected by the seller. Then i have contacted the flipkart customer saying the same for which they have asked to send the exchange phone images which i have submitted. (In[protected] later they confirmed that the exchange will be picked up and the order will be delivered...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — got bad quality sofa set from flipkart.

 Koti9688 on Mar 21, 2019
I bought sofa set for 14928 from flipkart on emi. But got too bad quality product. It is not worth i asked for refund. Flipkart selling cheep products in online with high price. It is less hight and too small no one will buy that product for more that 6000 but flipkart selling 15000. I want my refund i dont want that worst product.

Kindly help on getting the refund....
Complaint comments  Read comments Complaint category Appliances

Flipkart — samsung

 [email protected] on Mar 21, 2019
Sir/madam
Sir mere mobile me ak link aai thi flipkartselar.in mai use open kyo to mobile phone open huye mere usme se sumsung note 8 select kiya usme payment ka opstion aaya maine payment debit kardiya payment hogya lekin jab mujhe sms nhi aaya to mene flipkart customer care se bat kiya to unhone btaya ki aap ka koi order nhi hua plz sir meri help kardo...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — flipkart account disabled

 Vinay009988 on Mar 21, 2019
I got to know what is the value of plus user. Account is getting disbaled without knowing the customer its a new thing that you guys have launched. I don't which algorithm or which ai machine you guys have deployed to check whether customer is genuine user or a reseller.

My account is got disabled stating that what i am purchasing from flipkart is for reselling not for personal use. Flipkart is a indian e-commerce not a western e-commerce company, customer is feel free to check the item price in another e-commerce company & if we are getting lesser price from the flipkart we can...
Complaint comments  Read comments [1]Complaint category Online Shopping

Flipkart — cancel my product [Resolved]

 danishND on Mar 20, 2019
Nairita Danish is my flipkart account name. After shipped and prepaid order was cancelled by Flipkart and they said sorry seller was cancelled your order. I said that how can they do it? They waste my time and my money. I arranged my money and I order it and they cancel it . I want to case on them. They waste my time and money. I want compensation for my wastage time and money bank interest....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — flipkart product delivered to wrong address

 Ajith1a on Mar 20, 2019
I ordered(OD[protected]] a TV on 1st March. This product was delivered to wrong address and that too without confirming identity or without calling me. I have mailed and chatted several times to flipkart regarding this and they told me to wait 48hrs and now the tv price increased rs3000.

flipkart cheated many of customers by this way
i need my product in that same price...
Complaint comments  Read comments Complaint category TVs

Flipkart — product return issue-royaloak zenith metal coffee table

 Sudipta30 on Mar 20, 2019
I had purchased one coffee table from Flipkart last 1st February, 2019. As per commitment it was delivered in my home 19th February, 2019. Technician came to install that and recognized that product which came that is totally broken. After I raised replaced request on last 22nd February, 2019. As per schedule from Flipkart site I was getting that it will be delivered within 22nd March, 2019.
After that I called to Flipkart customer care, they told also same that it will be resolved within 22nd March, 2019.Suddenly I am getting from Flipkart (20th March, 2019)that request has been cancelled...
Complaint comments  Read comments Complaint category Appliances

Flipkart — asus zenfone max pro 2

 Bhoori Singh Tomar on Mar 20, 2019
Res Sir
My order ID OD[protected] It seems to me that you are intentionally harassing me by not completing your order till date I also posted a mail week before and do many talks with your customer care department. But getting no positive response.
No action has been taken yet. It is better to say no instead of doing such harassment to the customers.
I request you to take early action and provide me the product as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Flipkart — unnecessary delay in sending password recover otp

 sharana kumar teeka on Mar 20, 2019
I signed in with a mobile number [protected], when i tried to login, it shows username or password is incorrect. When i tried forgot password, it shows "unable to process the request, please retry". It happened several times over a week. When i tried to register it says "it shows the message already registered". They are neither sending otp nor deregistering my mobile number.

It happened on[protected] and over last week...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — broken my phone touch by ekart logistics delivery man sumit

 Rustam Saifi on Mar 20, 2019
I have ordered a VIVO V15 PRO with order no OD[protected] with exchange with my old VIVO V5 PLUS phone .
today the delivery man via EKART LOGISTICS came when i was not at home and my mother give the phone on a packed box to delivery man andhe open my old phone from pack box and he packed the sameon box and decline the phone to exchange after he goes my mother take the box and keep it at almirah.
after came to office at 04.30 pm i open the box and see that the phone sceen touch has been cracked . my mother said the delivery man check the phone by beating on hands and said their...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — unprofessional services by flipkart

 ganji on Mar 20, 2019
I have bought Asus Zenfone Max pro M1 with order ID OD[protected] for my older parents living in other state on 15th Feb 2019 with "NO QUESTIONS ASKED" Buy Back option of Rs 9000 by paying extra which was going to be expired on 18th March. On 15th March I ordered Zenfone Max Pro M2 by buyback coupon and paying 1099 extra(999+100 rs delivery charges). It was supposed to be deliverd on 17th March. The exchange person came but found other IMEI no. which was not linked to buyback coupon ( Its a dual sim so it has two IMEI nos') even though the said IMEI no. was mentioned on back panel of the...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — block of my account without any valid reason

 David Babu Varghese on Mar 20, 2019
My flipkart account was blocked almost a month back just after i tried to buy a pen drive from the seller, retailnet, who were cancelling my orders from their side and flipkart customer service officials were asking to me place the order again... I have always kept a clean order history with all the orders for either my personal use or for my family and friends. But flipkart, without any sort of proof or prior notice have blocked my account and they have not yet resolved it or properly responded to my emails. They are claiming that i am buying stuff as a reseller which in no way i am. I am a flipkart...
Complaint comments  Read comments [1]Complaint category Products & Services

Flipkart — flipkart fraud company, making customer fool in name of no cost emi offer

 Sarathbabu b on Mar 20, 2019
Flipkart is fraud online site. Dont trust flipkart

I was purchased asus zenfone max pro m1 on "no cost emi"
Order no: od[protected] on no-cost emi option under sbicard.

When i contact flipkart customer care saying,. Contact sbi to remove charges, and sbi saying we received request under flexi emi, so we are charging 14% interest and 18% gst.

I was informed both flikart, sbi, remove all charges i am ready to pay total product value ₹ 12, 499 /- but both are playing wrongly with customers.

First emi :
16 mar 19 fp...
Complaint comments  Read comments [2]Complaint category Online Shopping

Flipkart — payment done order not placed

 Raja413Mohamed on Mar 20, 2019
Was trying to place an order for xaomi mi max 2 on flipkart on 20/03/2019, at at around 12.00 am. I chose for online payment through my ib debit card. The payment was done successfully, & an amount of rs. 13, 999 was debited from my account. Flipkart txn#[protected]
But the order was not placed. The order page said "payment did not go through", although the payment was already done.
The sms & the email that i received from my sbi bank after the successful transaction are attached herewith for proof of the payment.
Please refund me the already paid amount of rs. 13, 999 to my...
Complaint comments  Read comments [2]Complaint category Banks

Flipkart — product not picked up for the past 15 days

 abhiwebby on Mar 20, 2019
Hi,

Am abhi and one of the user on flipkart i bought the
Asian running shoes and the seller name is asianshoe. The product is not up to the mark so i want to return the product.

I initiated the return of my order (Order id: od[protected] on mar 05, 2019. The next day scheduled to return (Return id:[protected]) the product on mar 07, 2019.

The process is failed by flipkart team. After i spoke the customer care then rescheduled the process to mar 15, 2019, with return id[protected].

Now the date is mar...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Flipkart — flash sale problem

 Anand Vs on Mar 20, 2019
I ordered a redmi note 7 pro via flash sale on 20/03/2019 from the flipkart app. It was added to card and i was sent to payment page. I paid the money and it was debited from my account. But when i went back, they said there was a backend error and the product was out of stock. Phone was very urgent and wanted that phone. Can you do anything about it?...
Complaint comments  Read comments [2]Complaint category Online Shopping

Flipkart — symphony cooler jumbo 70 ltrs

 Arpitguptaa on Mar 20, 2019
I purchased a cooler on 25feb on flipkart, for which i got delivery on 6 march, but when i see the product it was completely faulty with swing motor broken and it was creating so much noise, for which i created return so next a teachnician visited at my place, and after observation he approved returns for which i got confirmation to pick my product on 13 march, but till 13th march no one contacted me and they cancelled my return request without any reason given, and once i called then on 14th march they told me that request had been cancelled by seller side and after opplogies they again created...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — log in issue from the past 2 days

 Kushagra Bachhil on Mar 20, 2019
This is my flipkart id: [email protected]

From the past two days, i have been trying to log in into my flipkart account but all of those efforts made were completely in vain.
I have tried every single method to log in to my account but so far i have only failed.
I have been using this email id from the past 4 years and i have been a regular customer but then also i am getting no customer support whatsoever.
Today i had to order my phone in the flash sale but due to flipkart's pathetic services here am i stuck with an email id which is of no use to me now until...
Complaint comments  Read comments Complaint category Products & Services

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