Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 43%
Submit a Complaint
9778
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
881
down
529

Phone:
Phone:
+91 80 4274 9527
[Grievance Officer]
up
695
down
435
+91 12 4615 0000
[Corp Office]
up
178
down
182
+91 80 4908 3910
[Grievance Officer]
up
207
down
233

Fax:
Fax:
+91 98 0793 1547

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
43%
Complaints
9778
Pending
4383
Resolved
4101
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (2452)

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Flipkart Customer Care related pictures (2452)

Flipkart Complaints & Reviews

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Flipkart — Added In Cart But Showing Out Of Stock

 Geetank Vats on Apr 27, 2017
I added Redmi 3S mobile in my cart last week and when I clicked on to payment, it started showing me out of stock.
Now my question is how can some item goes out of stock when it's already been added to cart? Either one cannot add item in cart or if it's added in cart, it should not go out of stock.
Why the website is giving an option to add "OUT OF STOCK" items into cart?...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — Wrong product delivered from flipkart

 Suresh Velaga on Apr 27, 2017
This is my order id-OD308414805501006000.received product on February 23, 2017.i ordered emosis lace up shoes, but received DESTINATION as a brand name, and is not looking exactly similar to the image shown in their database.everyday i called to their customer care 18002089898 to refund my money or to replace with the product which is similar to the image shown in the database, they are taking many more days to resolve this issue, finally they deactivated my account saying maximum returns. they are telling wrong promises, every time they told that the problem is resolved soon, instead taking so...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — Regarding Samsung Mobile EMI [Resolved]

 jagadish prasad on Apr 27, 2017
Dear sir/Mam
I purchased a samsung glaxy on 8 mobile on No Cost EMI for 9 month (date: 23.03.2017) Rs. 12178 by HDFC Credit Card.According this paid value EMI should be 12178/9= 1353.11 But I got 1433 RS EMI Chart per Month. WHY?
I had contact to bank, bank says that merchant send us a request for this EMI chart.
Registered Flipkart ID. 8126633981. Please resolve this issue as soon as possible. Invoice copy enclosed herewith.
MOb : 9138205545...
Complaint comments  Read comments Complaint category Credit Cards

Flipkart — Handset of lenovo k6 power

 Thîlãk Råj on Apr 27, 2017
Hello, my name is Thilak Raj

I was ordered Lenovo k6 power a mobile in Flipkart and it was delivered at 20/04/2017.I was using the mobile since last 6 days but the last two days I have a complaint in my Lenovo k6 power which I was ordered in flipkart the microphone in the mobile was not working I tried very much to solve this problem by Google but I didn't get a correct solution on ordering my mobile in Flipkart the offered that 10days replacement available I have called the Flipkart customer care continuously but there was no response I don't need refund of my cash I want to replace...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Handset Lenovo K6 power

 Dipesh Balchandani on Apr 26, 2017
Hello,

We had ordered for cellphone LONOVO K6 POWER which we got delivery at 16/3/2017
details of which we have attached herewith. After using for these days we came to conclusion that phone is not working properly as it is not getting the company network properly and due to this in between conversation voice is getting cracked down. Initially we first thought that is should be definitely problem with Sim card company so we asked them to solve the problem they worked very hard for this in fact they changed the Sim 3 times thinking it might be fault of Sim card but still there...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Product received was defective and Flipkart denied for the service.

 AngAarav on Apr 26, 2017
Product moto g 5+ of cost 16999 rupees, i received on 10 april was defective and for that i complained and after a long struggle i got the replacement on 24 the april which was more than 10 days and after that replacement was also defective and then i complained flipkart again and that time they denied the service to any extent.. They said we can't do anything. Flipkart won't help neither in replacement nor in refund whether it is defective or not we don't care so i think flipkart doesn't care that customer has defective product and they are claiming for assured product check up to 6 times, so i...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Don't returning my phone under the replacement policy

 Neeraj kumar bholu on Apr 26, 2017
I purchased my phone on 16th april 2017. After using the phone within three days, different type of problem s, like hang problem, heating of battery, slowing down of set. I tried to call customer care many times for the replacement. Because, i got 10days replacement policy with the mobile. But the company had not registered my complain and returned my phone, under the replacement polocy....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — Delivery lagging

 Kiran kraju on Apr 26, 2017
Worst service ever from ekart. I have ordered a shoe and before 2 days of promised delivery date i got a message from ekart saying that "your product is out for delivery and it will be delivered today by an ekart service partner and also the provide a number of delivery agent.when i called on the number it says it switched off. Very bad Flipkart. If this may happen over and over again Flipkart will permanently shutdown. Im damn sure....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — Cheating in return policy by flipkart

 prateek27123 on Apr 26, 2017
Order no: od208571509883245000
Name : prateek

I ordered a lenova k6 power mobile from flipkart. I am finding it not working properly. So i requested for return on very next day. And now they won't accept return.
They have made a whole discourse of 'hassle free return' which is just hoax.

But they wont refund or replace as according to them its impossible. All they can do is replace and that too only if there is a problem. So a tech guy visited me and found the same problem in my phone, so he updated for a refund. But now flipkart is denying for both return/refund.
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — Voltas air conditioner 1.5ton split / give the product or refund my money (Waited 1 month, 1 month gone)

 Vinoth Bala on Apr 26, 2017
I purchased 1.5ton Voltas Air conditioner that was defective product, then i Requested to Replacement My Air conditioner, the new Air Conditioners is arrived in courier office, but the product came with COD, I already paid, then why should came with COD?? last week Wednesday Apr 19th to everyday called asked your customer care, all people were said wait for 24 hours that problem will be solve, but my problem is not solve, already 1 week gone, March 22nd I ordered that AC, totally one month gone.
What is this?? that new product is arrived in courier office so contact your gati courier tell...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — Wrong product delivery and not ready to send the correct product

 Pooja on Apr 26, 2017
Complaint - order od308788664417638000 for evana kitchen utensil holder organizer tray plastic fruit vegetable basket. Vendor-flipkart-ecommerce website.

I have placed the above said order at flipkart website on 01/04/2017. The company has promised to deliver the product within 3-4 days which they have delivered on 17.042017 after so many followups and reminders. When i open the received packet. I was shocked to see the different item than the ordered item. The photo of received item and ordered item is enclosed for your reference. Called flip kart people to send the ordered item...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — MI 3s prime mobile phone

 Sourav Maiti on Apr 25, 2017
I bought the mi 3s prime phone on 18/01/2017 from flipkart. From first day of using this phone it was heating a lot, sometime it stop charging, after rebooting it, problem solved at that time. But today it completely stopped charging, i reboot it but it is not charging. The phone is automatically restarting within 1 second interval. So I want replacement of this defect phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Lenovo k6 32gb 4gb ram mobile...

 makhijaniz on Apr 25, 2017
Purchased mobile through fkart... End march, 2017... Received... App photo was not behaving properly... Could not upload wallpaper of my choiz... Function of wallpaper selection was not functioning... Also taking lot of time for charging... Apart getting hot during charge...

Informed fk for photo, charging time and wall paper...
They speak nice... But results are nasty...
Their representative (May be supplier's) call just few minutes before he wishes to reach my place to inspection... All times i was away from home... Means no proper communication to fix appointment...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Simply changing the status of the product as returned and saying the customer did not respond

 Gautam Kumar M on Apr 25, 2017
Very bad experience with flipkart.

I have ordered a product and they are simply closing it as returned when i called customer care they are just to provide information saying it says returned sir that's it and you will get refund sir. Am worried about the product and they are just worried about refund. Not worried about the customers those information are anyways available in the website only, then why it is required to call them and take the same. Flipkart customer care does not give any benefits to customers. That's why i always prefer amazon to buy my products.

Worst...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — Not accept return request

 anuj30409 on Apr 25, 2017
I order a SAMSUNG 80cm (32) HD Ready LED TV k4000. When I receive the product so I found that there is no wall mount is available in box and picture quality of tv is not as expected so I want it to get a refund so I can order better picture quality. After that, I call customer care of Flipkart and I tell that I'm want to give this back and as a replacement, I want to get newer version but they said you have to must take same model...
Complaint comments  Read comments Complaint category TVs

Flipkart — I'm complaining about the company that sent a dead mobile phone redmi 3 s prime. And after that company cannot help for its replacement.

 Drxsayed on Apr 25, 2017
I have order redmi 3 s prime mobile phone on flipcart. And i'm received the dead mobile in the box it cannot start. After that i have call flipcart customer service for its replacement. The customer service of flipcart say the mobile was pickup by currier on 22 april. Today is 25 and no one can pickup and the pickup shipment is cancelled. And today identify return request. And i'm call flipcart customer service for its replacement the customer say your not file complaint against the replacement and you file complaint against replacement is today your product will be pickup on 29 april and new handset...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — Mobi dek tempered glass guard for HTC desire 820s

 siubavarian on Apr 25, 2017
I'ts already damaged when i got my package.now i want to know wheter i can get a new item or will i get my money back....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Flipkart — Carrier brand is ridiculous and disgusting

 gourav1787 on Apr 25, 2017
Hello Fogs,

If you are going to buy this AC so I request you to please read my review first. This is totally truth review from my side.

As per my experience, I will give -1 star to the Flipkart and Jeeves( service branch which will come for installation when you purchase AC to the flipkart).

I gave 5 rating due to show my review on top otherwise it will be come at last and peoples can't able to check in the list of priority.

I purchased this AC on 30 march 2017 from flipkart and flipkart delivered with in 2 days as per fast delivery and...
Complaint comments  Read comments Complaint category Refrigerators

Flipkart — Shoes is not delivered

 Ashutosh Tak on Apr 25, 2017
I've ordered ucb shoes which is not delivered yet and they are not taking my calls and the order is cancelled automatically my order id is OD108968437648023000 worst worst worst I've request to flipkart customer executive to solve my problem and he is saying please palce a new order which is more time consuming and agent didn't call me and he automatically cancelled the order and he is not taking my calls...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Flipkart — Website is not well developed

 Sriya Kanjilal on Apr 25, 2017
When i open the website i face thousands of software issues. At least snap deal and amazon don't have such issues. The website display is not properly programmed. The website is very slow. If i want to order something thousand cookies pops ups and lots of other software hindrance i have to face. I want smooth operating website. How can flipkart be so reckless about its website programming? Flipkart is the online shopping destination. I don't feel happy to shop in such commotion. Flipkart should do something about is website programming otherwise it will loose its customer. Previously website used...
Complaint comments  Read comments Complaint category Computers & Accessories

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