[Resolved]  Net Protector Antivirus — No Proper Service and feedback from call center

Address: Nashik, Maharashtra

I have taken net protector antivirus from one of dealer in Ojhar (Mig).

1. It has taken me around 2-3 days to install net protector antivirus
2. Today[protected], faced one problem windows xp getting stucked because o[censored]pdates installed by net protect antivirus.

When I called them, they ask me to download file from computerdelhi.com and ask me reboot pc in safe + networking mode and then scan pc. It has taken around 3 hours to scan my whole pc. I was in hurry to move pune for futher work but have to stay back and now doing process until i find antiviurs.
When I spoken to technical team they are not giving proper answer and directly disconnecting calls.

Do we have any rules for such antivirus companies who can't manage to give proper service and not able or capable to restrict viruses ?

I have to invest 1 day in all this proper keeping my all important work aside. This is how my business getting affected. There should be some rule by which these companies who are making fool of customers - should ban their product in market.

- Parag Bhavsar

[protected]
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Aug 13, 2020
Complaint marked as Resolved 
 
3 Comments

Comments

The customer care is worst !! Beware, malwares are coming from the updates of NP, which can destroy your windows XP. The provided call center numbers are useless and if someone gets connected by luck, there are no satisfactory answers that you would get. All in all, the antivirus is user friendly, but the customer care department is horrible !!
I have faced the same problem. It is not worth at all to have Net Protector (?) on PC as their updates themselves bring viruses and it affects the OS, I have already experienced that before. In spite of having 1 year license, I had uninstalled it and preferred to go for another one. I totally agree that customer care is absolutely useless and very arrogant. I would say .

UNABLE TO RUN VALID NP CD IN MY LAPTOP

SIR, I BOUGHT CD ON A SHOP AND TRY TO RUN MY LAPTOP BUT IT NOT RUNS MY LAPTOP. KINDLY HELP ME.

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    Ozar(Mig)
    Maharashtra
    India
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