Nike — nike air max 95 trainers

Dear Sir/Madam, I am writing this letter in regards to my customer rights. On the 9th of April 2009, I purchased a pair of Air Max 95', for £110, and for buying such an expensive item of footwear you expect them to last a long while. These were bought from JD Sports Burnley, branch - no 111. After just 2 weeks of buying these trainers I noticed the air system in the heel of the right trainer had popped. Due to this I returned the footwear to JD sports, in the box with the receipt. I was then told by staff that they would have to be sent for inspection at JD fashion PLC, (customer services). So I agreed for them to be sent off for inspection and was told I would hear from them within 2 weeks. 2 weeks had passed and i went into JD sports to check on the progress. It was then when I was told that the trainers could not be refunded or exchanged. I did not want to be refunded, all I wanted was a pair of trainers that were not faulty. To me, the services I was given seemed less than HUMAN. I was given the trainers back along with a letter saying that the damage was down to wear and tear, which really is impossible due to the fact I had only had the trainers for 2 weeks. I am sick and tired of being given the run around. I have been advised to take legal advice and take this matter further. First I wish to ask you for your help in solving this matter as soon as possible, as I have been pushed from pillar to post for too long. I would appreciate all your help.
Thanks
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

The same thing has happened to my right trainer, must be a fault in the production system. It is disgraceful that nike keep producing these trainers with the same defect and getting away with it. If you could let me know of any outcome you acheive that would be very helpful and i will do the same with you.

broken slipper

broken slipper

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Nike India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    16%
    Complaints
    534
    Pending
    0
    Resolved
    87
    Nike India Address
    Ground & 1st Floor, Olympia Building, No. 66/1 Bagmane Tech Park, CV Raman Nagar, Bangalore, Karnataka, India - 560093
    View all Nike India contact information