[Resolved]  Nike Shoe — Quality of Nike Shoe deteriorating

Hello
Customer care service & also th quality is decreasing by Nike. After mailing this, no postive action is taken from their end. I sent them 3-4 mails with some snaps also.

I'm a loyal customer of Nike for many years now, may be from my School days. Not only me, our whole family has a fascination about using footwears from Nike. Very few times it happened that we bought shoes of other brands. I mean we were in an impression that quality & brand wise Nike is far far better than it's competitors. But for the last 2 years, our experience is getting worse as the quality probably is going down.

Our experience has been terrible around 2-3 times in the past but, this time again a problem occurred with a shoe purchased from one of your outlets in Marathali, Bangalore during my official trip in the month of February 09. It was around of Rs. 2,700 & I've used it only around 10 - 15 times maximum in these months.The lower material of the sole got detached repeatedly, then I had to fix it with gum But then also it was coming out and in a very embarashing way one day in a function it just detached again. I didn't collect that part knowingly and came back home that way. Not only that the outer look of the shoes also got worst in very few days.

It's now not possible to go all the way to Bangalore for this reason and I don’t have the Bill also. I just thought to write to you about this and it doesn't matter I get a replacement or not. If it can’t be replaced, I don’t have any issues but I want to return the pair of shoes to you officially so that you guys can check that, improve the quality. Atleast the other valued customers can trust your brand for your exceptionally good quality what is decreasing now. As the most prominnt footwear Company, you should give utmost importance on mantaining the quality.

Hope to get a positive response from your end at the earliest considering me a loyal customer of yours. Please feel free to get in touch with me any time for future communication.

Thanks & regards,

Biswajit Mohanty