[Resolved]  Nitraa Furniturwe — Their furniture are not durable

I am also Using Nitraa Products we have to Maintain wooden furniture as per the direction of Manufacture. All Nitraa Products are Water Resistance only not water Proof.

nitraa furniture gives the worst service especially they are one among the furniture companies not delivering on the promised time. They take atleast a month more than the schedule date of delivery. Advance is a must. Every time we call them for details of delivery they will insist us to make full payment but will never honor their committed date of delivery.

All consumers should never fall for such companies attractive advertisements. Taking advance amount and promising to deliver on time and not doing has become a routine for such companies

I have booked nitraa furniture sofa set on 10/8/09 and made full payment on that and the company has promised to deliver the product on 17/8/09 and on enquiry, promised that they woul deliver the product positively on 22/08/09 without fail. I was forced to defer some of my urgent meetings during the day anticipating the delivery. so far they have not done that till 10.30 in the night. When enquired in the afternoon, they have informed me that they have already despatched the same, which has proved to be a lie. I am planning to sue the company for keeping me awaited postponig my urgent business meetings. About the quality, I am not hopeful of getting a best quality product from the company.

I booked a wardrobe on 13th August and paid full amount in advance. When the booking was done, it was confirmed by the company that it will be delivered on 21st August 2009. Till today (24th August 2009) it has not been delivered. The customer service people behave irresponsibly when called and now they have asked time till 27th August. And as Mr. Sreenivasan has mentioned, i hope that i get a good product at least. (if at all they deliver on thursday)

I also one the victims like u people. I have been promised to deliver the material by 21 Aug 09 but was done on 01 Sep 09. For assy i am trying since morning of 2 Sep but I could not get the person till now( 5.30 PM). Very poor response by the firms reps. Management should take suitable corrective action at the earliest.

I have also faced this problem. They have very bad service. People don't pick up the phone and they delivered the cupboard with some parts missing. To get the parts we have not received it yet. Every time we call the shop, they say they will get missnig parts from factory tomorrow and tomorrow never happens. I haven't got it last week. Its been 8 days since I bought and I am hoping to get it this week else go and return that cupboard. Things I felt bad about the place. 1. the customer after sales service is bad. 2. The product is delivered with missing parts. 3. They don't even bother to bring the missing item in promised time. 4. Product quality in showroom are not same there is some defects but I guess for that price they sell we can't expect more. Hope others don't make the same mistake seeing the cost and this helps other consumers.

I never knew so many ppl have been harassed by Nitraa people. I think these Nitraa people should be sued and banned from operating. Its been a month since we have booked our piece, and after delivering a damaged piece we were promised a replacement which never came! 50 calls later, they are not ready to pay back our money as well.

I am also one of the victim of the NITRAA's Cheating. I purchased a SD - TANGET talble at their expo at vellore on 30.09.2009. I payed the full payment through debit card. they promised me the delivery date on 05.10.2009 ( at maximum). but they delivered nothing. while enquiring over phone...No responsive reply came. SO I BEG THE CUSTOMERS PLEASE...DO NOT PURCHASE anything from NITRAA. IF you purchase...then it means you are purchasing you head ache too...

I made the biggest mistake of buying their double cot from Metro Cash & Carry last month, it is by far the most inferior & defective piece of i have ever come across, the matress was old with no lable or date of manufacture on it. I called up one arrogant lying and cheating managers who goes by the name for Regan Duke in bangalore, he promised me that he will replace the matress next day, its been a month since then there has been no mattress just dodging fake promises, he has been dodging me virtually every day. I called up their chennai office, one Mr. Mohan picked up the issue and assured me that he will call me back with a resolution, he turned out be no different than Regan, i think the entire company is run by FRAUDS who take customers for a ride.
I have decided to approach the consumer court. My Humble request to FURNITURE buyers is Simple, pay for Quality and Serivice from reputed brands, even if it means paying a few hundered extra over these scamsters. PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY. NITRAA IS A FRAUD COMPANY.

This is one of the worst services they do at Nitraa. Their furniture is not a good one. They dont have a proper management. And they dont have a good customer service as well. My furniture was bought on 18th of october 2009and I have payed the complete amount. Then, these frauds committed me a date of 24th august to deliver the product as a reason of my brothers engagement. They delivered the products and those where big wooden things kept on the hall and was barely able to move. They never sent the assembler the same day and we were calling them continuously on 24th till night. The next day we had to do the engagement at house with these wooden planks.. It was so embarrassing for us bcos of buying their products. More than that these reps told that I'm torchering them.. Such attitudes must not be with this kind of who are doing the business at high levels in the market.

Dont buy their products... Nitraa is not a brand.. they are just giving offers to sell off.. dont buy it..

the service of nithra is not at all good.last 3 months i am suffering with a problem.i have a diwan purchased from nitthra, it got b roken, i am not able to use it and take out any of yhe things i kept inside the storage.daily i had to call the customer care.but i didnt get any help.

We bought a bedroom set for Rs.36000 rupees in May 2008 and every piece of furniture is filled with MOLD and MILDEW (FUNGUS) and it keeps coming back. Smells terrible. Total waste of money. If you call the customer service, they say that this is the first time someone is getting fungus on their furniture and that they will NOT do anything about it. Worst of all, the lady hung-up the phone while I was explaining. WORST CUSTOMER SERVICE and THE WORST SET OF PRODUCTS. NEVER BUY ANYTHING AT NITRAA.

100% true i have puchased a Bulky sofa. In 2 years time the artificial leather torn. The TV trolley wheels came off, doors came off. Its furnitures are heardly reliable.

I am a Engineer, working at Department of Atomic Energy, Kalpakkam. I went to order sofa set at NITRAA Furniture Show room at adyar in the month of Dec -09. I ordered the sofa set withfurniturers and paid full amount by cheque.I ordered SS PU Foam priced was Rs52000/- and they introduced an offer of redeemable and displayed price was Rs37240 with 12.5%taxes extra . Totaly I paid Rs42895/- . We received the sofa set some other model SSMEXICO worth of Rs20000/- material after a long period of time.I rejected the item. I repeatedly asked them they are not responding properly. This company is not a reliable in all respects.

I bought some office chairs from Nitraa. This has broken two times, once I fell on the floor after the chair broke. Knowing the poor quality of the chair, next time around i was careful not to fall. I stood up the minute the chair made a noise before it broke. Their customer service was very unhelpful and even rude to me on one occassion. They sell useless furniture, frequently breaking down. I was lucky not to hurt my head or back during the fall.

Nitraa Furniture

I had bought a full leather sofa set Model SS Atlanta PU Black (2 Nos single seater and 1 No three seater ) from NITRAA, Adyar sales office during August 2009. I had selected the furniture from the sales office demonstration set which was displayed in the showroom and placed an order with full payment and after follow up for couple of days the furniture was delivered at my house later to find out that the same demo set had been delivered.

Further, there has been a defect in the three seater, one of the seat had a sag . Later, I felt the need of repairing the sofa and then I requested NITRAA vides several phone calls to their Adyar, guindy and Ekkattuthangal offices and been referred to several persons like Mr Javid, Mr Mohan, Mr Anto, Mr Prabhu who had asked me to attend the repair thru some external repairing agency as they are not equipped with a proper after sales service team in their organisation. They even offered to extend help by directing some sofa repairer to get my sofa repaired. However, as I believed in quality repairing, I insisted that someone from NITRAA visits my house and get the same rectified. I had also informed them that necessary charges for repairing shall be settled by me. It is almost 4 months past, I am still in the same state. No response till date. this is the level of after sales service from NITRAA.

very good service

One of the worst company that I have ever seen. I bought a complete bedroom and dining room furniture for a total cost of Rs 60000/- and the dining table chair broke in 2 months. The wardrobe was of very cheap quality and the backside was closed with less density plywood and it was worn out very soon. The plywood under the bed was not placed in the correct location and frequently displaces and gives an horrifying sound. Very recently I wanted to shift my house and called Nitraa and they gave a number of the person named Nishanth, this guy just speaks rules and only rules and nothing else. I actually displaced by bill somewhere and told him regarding that and he was rude that he can proceed only with bill for the relocation. Anyhow, he is going to charge but still he needs the bill. I some how found out the bill and called him later and now he is telling we will not service you. Such a rude person without any customer friendliness. He always says he is busy and in meetings. I believe he thinks he is the only busiest peson in the world. He disconnects the call if you reiterate something more than once. Very arrogant people and poor service. Never opt for NITRAA furniture anytime, it will be the big mistake of your life. YOU WILL SURELY REGRET, IF YOU DO SO.

I also one the victims like u people. I have been promised to deliver the material by 25 June 2015 . Very poor response by the firms reps. Management should take suitable corrective action at the earliest.

I placed an order and in the website they have mentioned it will be shipped in 7 days. It's been 40 days I didn't receive neither product nor refund. They are not responding to emails or calls. Fraud company. Please don't place orders online.