Nokia 2630 — display- Blank display

THE PRODUCT NOKIA 2630 BEARING EMEI NO.[protected] / WARRANTY NO.APAINY[protected] WAS PURCHASED BY ME ON 18.02.2008. THE PRODUCT DEVELOPED WITH BLANK DISPLAY, HENCE THE SAME WAS GIVEN TO RK COMMUNICATIONS D.NO.30-5-6, KOKA CHALAPATHI RAO STREET, DURGA AGRAHARAM, VIJAYAWADA, A NOKIA CARE CENTRE(ASC NO.111_343506), VIDE JOB SHEET NUMBER[protected]/080812/1 ON 12.08.2008, WHEREIN ITWAS MENTIONED THAT THE TARGET DELIVERY DATE AS 18.09.2008 (say 35 days). THOUGH THEY ASSURED THAT THE PRODUCT WILL BE DELIVERED IN A FORTNIGHT, THEY DID NOT RESPOND POSITIVELY. HENCE, I AM FORCED TO APPROACH NOKIA CARELINE ON 08.09.2008 VIDE COMPLAINT NO.2-3B-RFBT. THE REPLY RECEIVED FROM THE CARELINE IS THAT "THE PRODUCT IS AWAITED FOR REPLACEMENT OF DIPLAY UNIT, WHICH WILL BE COMPLETED IN 15 DAYS AND A CALL WILL BE GIVEN BY THE NOKIA CARE, VIJAYAWADA". EVEN AFTER THE TARGET DELIVERY DATE FIXED BY THE ASC/THE DATE INFORMED BY THE CARELINE, NO CARE IS BEING TAKEN EITHER BY THE ASC, VIJAYAWADA OR THE CARELINE. WHEN CONTACTED THE ASC ON 22.09.08, IT WAS INFORMED THAT ANOTHER 20 DAYS IT MAY TAKE FOR DELIVERING THE PRODUCT. THE EVENTS NARRATED ABOVE SHOWS THAT NO RESPONSIBILITY IS BEING TAKEN BY THE COMPANY/SERVICE CENTRE FOR ITS CUSTOMERS SATISFACTION. IT IS NOT UNDERSTOOD WHY THE CUSTOMER SHOULD SUFFER FOR A LONG TIME WHEN A REPUTED COMPANY'S PRODUCT IS PURCHASED WITH A GOOD FAITH IN TERMS OF THE WARRANTY GIVEN. IT IS BAD TO CAUSE INCONVINIENCE TO THE CUSTOMER BY NOT PROVIDING THE PROPER SERVICE IN TIME AND PROLONGING THE ISSUE FOR LONG TIME. THE REASONS ARE NOT KNOWN WHETHER THE COMPANY IS ABLE TO PROVIDE SUFFICIENT SPARES TO ALL ITS SERVICE CENTERS OR THE SERVICE CENTRE IS NOT EFFICENT/CAPABLE OF PROVDING SATISFACTORY SERVICE TO THE CUSTOMERS. THE WARRANTY PERIOD GIVEN BY THE COMPANY IS BEING EXHAUSTED IN SUCH TYPE OF SERVICE, WITHOUT USING THE INSTRUMENT/PRODUCT. THE TIME TAKEN FOR PROVIDING SUCH SERVICE IS CAUSING HARDSHIP TO THE CUSTOMER WHEN ENOUGH SPARES ARE NOT AVAILABLEWITH THE COMPANY/ASC, WITH OUT PROVIDING REPLACEMENT OF PRODUCT. THUS I REQUEST THE COMPANY TO TAKEUP THE ISSUE AND DO THE NEEDFUL AT THE EARLIEST.