[Resolved]  Nokia 2700 Classic — NOKIA COULD NOT REPAIR NOR REPLACE THE DEFECTIVE SET ALTHOUGH IT WAS WITHIN THE WARRANTY PERIOD

Address:

Howrah, West Bengal

I had purchased a nokia handset Model 2700 classic having IMEI No. [protected] on 09-12-09 from ABIR TELECOM ,51/1 , Shib Chandra Chatterjee Street , Belurmath , How-711202.Their cash memo no. 248 dtd. 09-12-09. The set was working fine and only developed a network problem , so I gave it to repair at Nokia Customer Care centre at Howrah AC on last week of Oct'10( as my set was on extended warranty till Jan'11). The customer care staff told me that they have to send the set to the local nokia repairing centre and so my set will be delivered to me after one month. After one month they called me to take the set as it has been repaired . I went to the customer care to collect my set but to my dismay they said the set has not been repaired fully as they could not open my set in working condition . Again they requested me to come after twenty days as the set has to be sent to their head office for repair. After twenty days they called me to take the set. I went their in joyous mood to collect my set, but they returned me the set as it was twenty days ago i.e non-functional telling the set cannot be repaired. I told them to atleast return my set in the original condition that it was when I had first deposited the set but they told the set has liquid leak problem and cannot be rapaired or replaced. From then onwards I understood that the big companies like Nokia whom I trusted the most are also cheating the customers. I want this complaint be sent to the management of the nokia for replacement of my set and if I am not given justice then to approach to the media ( both print and visual ) to highlight the cheating system of the BIG COMPANIES so that the customers are aware of their chaeting system.

from Kaustav Bhattacharya