| Address: | South Delhi, Delhi |
VERY POOR CUSTOMER CARE SUPPORT OF NOKIA
I, Deputy Inspector General G Devanand had purchased a NOKIA-300 mobile phone from CROMA outlet situated at South Extension, Part-II, New Delhi in Mar 2012. The Serial number of the phone is[protected] and the device is under warranty upto Feb 2013.
2. Since purchase, the device has been functioning erratically(Screen indicating SIM card not inserted ). The issue was taken up with CROMA outlet, South Extn.-II on detection of the defect. Though SIM card was reinserted by CROMA ,the problem again resurfaced after some time leading to extremely unreliable operation of the set. This unreliable operation of the set has led to not receiving very urgent communication of vital nature regularly. This time it was told by CROMA to take up the issue with NOKIA Customer care.. Hence, I visited the NOKIA Care (Service & Communication), A-180, Sukhdev Nagar Market, Kotla Mubarakpur, New Delhi on 30 Aug 2012 and shown the device to one of the care executive present at Counter No. 4, vide Visitor’s Token No. *24.
3. After inspection of the device, the executive stated that the fault of NO SIM indication lies with faulty inner panel holding the SIM slot and therefore the inner panel is required to be replaced and a sum of Rs. 1430/- will be charged for the same. I was shocked to hear this response from NOKIA who boast of a very professionally sound product support team. I just could not understand how I should tamper the internal part of my mobile set. In fact I should be paid by NOKIA for the mental agonyl and opportunity cost of lost communication. This issue was again taken up with customer care centre of NOKIA. The customer care centre also repeated mechanically quoting the warranty policy that I should pay for repair. I decided not to take this approach lightly, as it is a direct assault on my honesty and infringement of customer rights.
4. Sir, I request you to kindly direct NOKIA to repair my handset under warranty. The NOKIA customer care unit should be warned not to repeat their totally unprofessional approach in dealing with genuine customer grievances.
DIG G Devanand
Director Ship Acquisition,
Coast Guard Headquarters,
National Stadium Complex,
New Dehi-Pin 110001
Tel NO;[protected] ,Mob:[protected]
[protected]@yahoo.co.in
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