[Resolved] Nokia 5130 Xpress Music — Nokia 5130 Xpressmusic Replacement issue | |
I purchased Nokia 5130 in May,2009. In October my mobile has stopped charging. After repair i got it back around after 25days. Again it got some problem & it has started switching itself off. I went to Patiala Nokia care center & they reformated my handset. After few days i got same issue with it in December. I went 2 delhi Nokia care & they advise me to bring it to same Nokia care center in Patiala. I went to Nokia care in Patiala & again they took 25days to repair it. But still problem is same & i again submited my handset for repair. This time i logged a complaint in Nokia care for handset replacement but they are not giving any assurance & my handset is within warranty. I'm worried in May it will complete 1yr & warranty will over than what i'll do in that case? I'm not ready to spend money on this crap handset. I want fresh handset in replacement or either i want money back. They sent me reply email of my complaint & they have clearly mentioned that no assurance of handset replacement. Might they will again repair that old handset & i'm sure it will be temporary fix. I can't compromise this time. Email sent by them from:- contactcentre.[protected]@nokia.com Email sent by them:- Dear Ms. Puri, Thank you for e-mailing Nokia Care. This e-mail is in reference to the service provision of Nokia 5130 Xpress Music. We regret that you have been put through this inconvenience due to the service provision of your mobile phone. Pursuant to your request for replacement, we would like to inform you that we are presently not in a position to comment on the request. However, we acknowledge having received your request and will duly forward it to our customer care division. We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that you will be contacted by our care centre at the earliest. Your case reference number is 1-[protected]. We seek your patience and further solicit your cooperation. For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product. To ensure proper handling, please continue to use the current subject line. Kind regards, Md. Irfan Nokia Care Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
6 Comments | |
Comments
nokia 5130xpressmusic — phone software problem
this complaint is in regard of the nokia phone software which is faulty..This phone comes with opera mini4.2 as a default browser which should not be provided.
Basically this phone have a browser related problem, every time it is not properly shut down it malfunctions and then doesn't open again ever.
i have got it repared 4 times but still the problem remains the same and i am not getting robust phone software which eradicates the above said problem
nokia 5130xpressmusic — bad service
hello,i gave my phone to repair it bcoz my phone was damaged through water,but service is so bad and phone is not repairing at all,i am not fully satisfied from nokia care service
i am not satisfied with your DURGA COMMUNICATION,KINGSWAY CAMP,DELHI
Details when i sent my handset for repair:
Job sheet no. Date handset sent for repair
[protected]/090930/9 30/09/2009
[protected]/091226/37 26/12/2009
[protected]/100114/26 14/01/2010
[protected]/100306/28 06/03/2010
Still experencing same fault. But nokia care not replacing handset, infact i'm not getting any response from consumer forum.
My contact no. [protected]
Job sheet no. Date handset sent for repair
[protected]/090930/9 30/09/2009
[protected]/091226/37 26/12/2009
[protected]/100114/26 14/01/2010
[protected]/100306/28 06/03/2010
Still experencing same fault. But nokia care not replacing handset, infact i'm not getting any response from consumer forum.
My contact no. [protected]
i lost my mobile nokia 5130-2Red before 3days its
IMEI: [protected]
plzz will u help to trace ...to find my handset plzzzzzzzz
IMEI: [protected]
plzz will u help to trace ...to find my handset plzzzzzzzz
Nokia 5130 Xpressmusic — not working after repair
my mobile was in warranty upto 3/6/2009.ihad given it to nokia care they give me mobile back on 19th june . the same fault arises on 22/6/2009.kindly solve my problem.iam suffering from harshment since last 20 days.prof. aman bhardwaj
mobile [protected] please contact me at this no
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
Nokia 5130 Xpressmusic — replacement of phone
I had a problem with and the company in ghana promise to replace it but kept on tossing since amonth ago