Nokia / 5130 Xpressmusic — Several Issues

Address:Chennai, Tamil Nadu

Hi,

I am facing Several Issues with My Nokia Phone (5130 XpressMusic) after the next day when i have purchased. I Have purchased this Mobile 4 months back and currently it is in Warrenty.

Date on Purchased : 18/7/2010
IMEI # : [protected]
Current Job Steet # :[protected]/101113/95

So far i have visited the Nokia Care (Chennai, Veetee Communications) for 7 times and each time they are telling that, issue got resolved and still i am facing the issues.

For each time i am speding around 2 hours for up and down Journey and so far it took 20+ Man Hours.

For the First Visit : Upgraded the Software
For the Second Visit : Splashed the Software
For the Third Visit : Changed the Battery
For the Forth Visit : Kept mobile for 7 days for Observation
For the Fifth Time : Sent the Mobile to Head Office and repaired the IC
For the Sixth Time : Again Sent to Head Office, as the issue is not fixable in local people.

Please advise me what i have to do. Here i have to see Only 2 Options,

1) I have to throw this Mobile into DustBin and Assume that Nokia is a Big....

2) Still wait for the repair / resolutions (Not sure how many times and how many days)

When i call to Nokia Customer care, as per Nokia Polocies you have to visit the Nokia Care and Visit and come back (Seems 'N' number of times also...)

Thanks & Regards,
Veera Babu
[protected].
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Nokia India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    7893
    Pending
    0
    Resolved
    3915
    Nokia India Phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    Nokia India Address
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    View all Nokia India contact information