[Resolved]  Nokia 5220 Xpressmusic — Nokia 5220 XpressMusic Handset Faulty or Nokia Fooling People

Address:

Thane, Maharashtra

To,
The Manager,
Nokia

I Kamlesh Deokar, had purchased a Nokia 5220 XpressMusic on the 21st of September 2008 and had paid around Rs. 7,000 for the same. (IMEI: [protected])

The mobile functioned properly for the first 6 months. But later on it started with the issue of Boot Failure. I visited the nearest Nokia Care Centre i.e. Popular Care in Kalyan. They fixed the problem initially for free when my phone was in the warranty period, carrying forward the problem continued for more than 12-14 times in a row!
I had to pay an amount of Rs. 138 for every visit n get it repaired. I followed this for 12-14 times and spent the sum out of my pocket.

I lost all my contacts, data, & other useful stuff but still keeping aside the problem I continued on the phone. The problems occurred repeatedly and now I have lost my temper. I strictly followed the instructions given by the Nokia Care Executive of not inserting the Mem. Card, no Bluetooth sharing n al Jazz; Virus threat and all but it’s of no use. I gave up all the things just to use a simple phone.

This is to bring into your consideration that either you’ll are making money out of our pockets or you have provided me with a faulty handset… The executives are now arrogant in their approach and replies.

Sorry to say but I never expected this kind of behavior and inappropriate facility from Nokia. The trust and loyalty towards Nokia is endangered for me at least because of this.

I need a replacement or full cash back in-lue of the mobile handset. Kindly take this into consideration and take proper action for the same. Waiting for our reply.

Regards,
Kamlesh D.