[Resolved]  Nokia 5235 Handset — not satisfied with the job of nokia care service center raipur

Address:

Raipur, Chhattisgarh

i am venkat ramana , i purchased 5235 mobile bearing IMEI No[protected] . there is a problem in sensor at the timing of calling touch screen is not working properly and i approached nokia care raipur ansu communications,11&12,basement lal ganga shopping mall raipur, they checked the mobile and informed me that there may be software or hardware problem and asked me to take the backup of contacts so that they will update the software first of all and even if problem is not solved then the mobile has to be sent to Headoffice delhi for Hardware related problems. i accepted and given my mobile on 29/9/2010 to check and they told me that this is a hardware problem and the mobile has to be sent to delhi and on the same day i have given the mobile to them the job sheet no is[protected]/100929/44 and the delivery date is 15th oct 2010 i waited for them and i got a call on 19th oct that there is moisture in the mobile and waranty is not covered . i asked them to tell me the approximate expense to repair my mobile and i will confirm you to do the job or not.to tell this they asked me one day time and i repeatadly called to nokia care for 4 days and on 26th they told me that the approximate expense will Rs2500/- and i told them dont repair it and give back my mobile with the same condition the day how i given to them. They have given me the mobile and they did some thing that the problem of my mobile spread from touch not working to Display not working i urged them to give my mobile in the old condition and they have given it to me after one day and the problem is also not solved. i am very dissatisfied with the way the executive is giving response to the customers.He is simply arguing that the mobile is ok if you want the mobile sign here and take otherwise do what you can do .