[Resolved]  Nokia 5300 — Responsible service by priority centres

I purchased a Nokia 5300 Black Panel from Wave Tel Shop in Velachery, Chennai on 2nd Feb 2008. ON March 21st i found a problem with my moble that the memory card was not accessible. i took the mobile to the priority centre in Baby Nager, Velachery, Chennai.After two days they informed me that it cannot be repaired by them since it was having some liquid damage due to moisture and it has no warranty to repair the same.In addition to that since they had doubt about the liquid damage they tried to clean the front panel of the mobile using some acid and the same got spoiled because of the acid.The panel was looking as if we place water under a piece of glass.
Please do notice that the mobile cost is Rs 6200 and not even two months is completed.

HE suggested me to take the mobile to the main sevice centre which is in Anna Salai (near Spencer Plaza), Chennai.

i hadd no other option other than to take the mobile to this main centre.The job sheet number is [protected].i gave the mobile on 29 th march to this main service center.I had the worst experience in that centre.They asked me to call after two days.When i call them after two days they told that there is no warranty and asked me to wait for another 15 days.As i was leaving Chennai on 12 th of april i infored the same to them .They informe me that once the mobile is repaired they will inform me.Since there was no messages from them i called then on 11th and then i was asked to call on 12 th morning to remind them about the repair(Is this the way a service center is responding to a customer)

Any way the needy is me right!!So i called her again on the 12 th of april and remainded her about the mobile.She called me back around 2.00 O clock and told me that the mobile is repaired and they charged me RS 1500.i was shocked to hear that there is no warranty for a two months old mobile.Any way i was ready to pay the money and collect the same on that day itself since i was leaving Chennai on the same day.

But the real Shocking event happened when i reacched there and saw the mobie.it was not at all repaired and i addition to that nothing else was working .It couldnt be even switced ON.When i gave the mobile for repair only the memory had a problem .But when i got it back the mobile itself was dead!!!

when i questioned about that he gave me a very cool answe that he dont know what the complaint is and dont know how to repair it.i doubt what sort of service is given by the priority centers .i didnt give the mobile for playing .i gave it for repairing

i took the mobile from them since i was leaving that day .i took the mobile to a priority center in Kerala on 15 th april.When they checked the mobile they told me that qa lot of things are missing from the mobile including the bush behind the camera, screws for tightening..

Any way i have deceided not to leave simply like that...

i expect a better response from atleast you.

Rekha