Nokia 5310 — Fade up with the customer care

To
The Senior Manager (Customer Care)

I brought Nokia 5310 thinking Nokia is the BEST among all the other companies, but I was wrong and now I believe your handsets are not only Dabba, But Nokia Service is also Hopeless.

On 29th Dec 08 I had a problem with my hand set, all the keys are not working, for which I had to visit Nokia care Sec 2 Noida.They just told me that it is software problem, so it is repired by a 2 days, after that i got a call stating that " Mam your mobile can not be repaired at our Center so we have to send it to head Center, We will give you a call when we received from taht center" after 15 days(10/Jan/09) i received my Mobile and after 4 days i am facing the same problem, again on (17/Jan/09)they told me Madam Kindly go to Nokia Priority Center they will take care of this problem, But the Nokia Priority manager told me that, . Nokia Series -40, mobile can not be virus afected, so this problem is handle by nokia care onlyt, after that Nokia care people take my set and again after 15 days(31/01/09) i received my set, But with damaged scratchy panel. They are not agree on that, When the set with me there is no single scratches on the mobile, how it possible i get a hand set which panel was broken.As it is under warranty considering my original handset damaged, misplaced by NOKIA or whatever u understand.

Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my

amount with the suitable interest rate and compensation, else I will file a complaint with

the Consumer Court under the Consumer Protection Act of 1986.

I seek compensation for the mental agony caused due to his deficiency in services

and inconvenience faced due to no availability of my Phone for almost one month

In anticipation of your prompt response,

Thanking you,

Yours faithfully,
Anupama